By laurenmckay-Oracle on Oct 01, 2015
Did you know that by 2016, 89 percent of companies will be competing almost entirely on customer experience, according to Gartner? Not price. Not product. Basically, your customer’s experience will be driving your business success … or not.
So… how’s your customer experience?
If you got a little pit of anxiety in your belly after reading that last sentence, don’t worry―we’re here to help. We understand that an integrated social strategy is key to delivering an excellent customer experience.Read more...From October 25th-29th, Oracle Social Cloud will be at Oracle Open World in San Francisco. Our lineup is chock full of sessions that will help you improve your social presence, and therefore, your customer experience.
A Sky High Overview of the Oracle Social Cloud, 4:00 p.m. PT, Room 2000-180p: Join Oracle’s Faz Assadi and Mike Strutton to learn how Oracle is continuing to innovate within the Oracle SRM platform and across our CX portfolio and ecosystem of partners. [CON9142]
Twitter to the Rescue: Social Service Emergencies, 12:15 p.m. PT, Room 2000-180p: Customer service emergencies can happen at the blink of an eye. Hear from Whitney Drake of General Motors on how they triage social media needs using Oracle Social’s new customer service capabilities to amplify real-time data and response rates. Twitter executives will also be there. [CON9144]
Customer Experience Excellence: You Better Sweat the Small Stuff, 12:15 p.m. PT, Room 2016: Customers might have an infinite amount of access and information at their fingertips, but they expect a more finite and personally rewarding experience. Hear General Motor’s Rebecca Harris and Neil McFarlane of TH March discuss the strategy behind operating a customer-centric organization. [CON9730]
Advocates and Agitators: The Art of Social Influence, 12:15 p.m. PT, Room 2000-180p: Every business has fans and haters who influence brand perception in the marketplace. Hear how Chevrolet’s Jamie Barbour utilizes Oracle Social’s new customer service capabilities to manage their social influence. [CON9143][Read More]