By Jeff Erickson
If you can ask Apple Siri or Amazon Alexa to search databases for restaurants and obscure bands, why can’t you ask them to search or update the databases of your enterprise resource planning (ERP) or human resources (HR) applications?
This question, or something like it, crossed the minds of Jorge Rimblas and Christoph Ruepprich—both of whom are database developers and Oracle ACEs. But as data professionals, the question wasn’t academic. They each took the initiative to answer the question and learned lessons along the way.
Rimblas wanted to know if he could make interacting with back-office applications easier, or even fun, by using a voice assistant. He learned that he can. Rimblas created a proof of concept for his company by connecting Alexa to its timekeeping and billing application, which had been built internally using Oracle Application Express (Oracle APEX).
“I can just ask Alexa what client jobs I’m working on and she’ll tell me, or I can ask her to add hours to a job and she’ll do it,” he reports. “If I tell her I’m done for the day, she’ll give a happy reply, or if I tell her to add hours to my vacation time she’ll update the app and say, ‘Yay; enjoy your vacation!’”
“You’re not touching a keyboard, but you’re finding information and updating information in your work application,” he says. Now he can focus on client work and dispense with timekeeping and billing tasks by speaking a few words to a voice assistant. “It’s a really nice way to work.”
For Rimblas, the process of connecting Alexa to his application meant using Oracle APEX and Oracle REST Data Services to retrieve and present data to Alexa’s developer framework. “I did it all through the browser with Oracle APEX on one side and Alexa’s testing framework on the other,” he says. “I didn’t even need an Alexa device,” he adds.
Along with the growing interest in voice interfaces, there’s a demand in the enterprise for both voice- and text-based bots. Oracle Intelligent Bots in Oracle Autonomous Mobile Cloud, for example, embeds intelligent bots in voice assistants such as Alexa and Siri and surfaces bots in messaging platforms such as Facebook Messenger and WeChat.
A Gazillion Things You Can Do with Voice Assistants
Christoph Ruepprich feels that working with voice assistants is a natural extension of the DBA and database development work he’s done most of his career and shares on his popular blog. “When Alexa came along, I just naturally saw that this is yet another way to access the data,” he recalls.
To work with voice assistants, Ruepprich simply combined his knowledge of Node.js (which he had learned at an ODTUG Kscope meeting and has been using ever since) with the SQL, Oracle APEX, and REST services he uses for other development projects. “It’s a perfect fit,” he says of using a voice assistant. “I can simply access my database and ask it questions.”
His prototypes have been a success, he says, and now he’s looking for a bigger project to apply his knowledge to. “There are a gazillion things you can do with a voice assistant,” he says. “It can call up a screen, read back some results, or trigger actions in the application.” It is, he says, a perfect approach for situations where people have their hands busy. “If someone is working for an airline and they’re working on an airplane and they need a part, they can say, ‘Hey Alexa, do we have this part in stock? Can I have it brought out to me on the shop floor?’” he says. “Or show me the schematics for this or that.”
“You always want to find the best way of getting the data to the user,” Ruepprich concludes. He credits his knowledge of SQL and PL/SQL with helping him quickly build effective voice apps, “because if you don’t know how to work with the database, that’s where the bottlenecks happen,” he says. “If you don’t write efficient SQL, your great app isn’t going to work as well as you want.”
LEARN more about Oracle Application Express.
LEARN more about Oracle Intelligent Bots.
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Jeff Erickson is director of tech content at Oracle, as well as an avid open water swimmer and student of Zen meditation. Erickson has more than 15 years of experience writing for and about the smart, curious people who keep our digital world humming.