Trends, Products, and Best Practices to Help You Create a Work Made Human Experience

The City of Memphis Strengthens its Citizen Service with Oracle HCM Cloud

Brittany Lindquist
Director Customer Marketing, Oracle HCM Cloud

We’re currently living and working in one of the most challenging, but exciting business environments there’s ever been.


Heightened levels of public scrutiny and fiscal responsibility mean public sector authorities must deliver more efficiently and effectively than in the past. Technology is causing unprecedented disruption, and changing the world of work as we know it.


Public sector authorities are innovating to embrace new business and services models with the cloud, forcing employees to rethink customer and citizen experience, and prompting digital transformation, including investing in emerging technologies like artificial intelligence, machine learning, internet of things (IoT), and Blockchain, to stay ahead.


Oracle Senior Writer, Linda Currey Post, interviewed Alexandria Smith, the City of Memphis’ new chief human resources, and discussed how the Home of the Blues is rethinking its digital strategy by partnering with Oracle HCM Cloud.


Excerpt from the original Forbes article:

After several years of budget austerity and hiring freezes, morale was low and frustration was high among Memphis city employees. But when Jim Strickland was elected mayor in 2016, he promised to revitalize the city’s workforce and improve the delivery of city services to more than 652,000 residents.

Looking to bring corporate HR practices to the city, Strickland named private-sector veteran Alexandria Smith as the city’s new chief HR officer. The mayor also organized town hall meetings across Memphis to learn firsthand what residents want from city services. At the top of their list: faster responses to 911 calls and a stronger firefighter and police presence.

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Oracle HCM Cloud has opened up nominations for the 2019 Rubies Awards. If you know another HR trailblazer, like the City of Memphis, nominations are open through December 21, 2018 and will be announced at next year's Modern Business Experience.



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