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Trends, Products, and Best Practices to Help You Create a Work Made Human Experience

Sofigate transforms talent management processes and improves employee experience with Oracle

Anders Lovoy
Nordic Communications Manager
This is a syndicated post, view the original post here

Technology is everybody's business, according to Sofigate. They help their customer companies and organizations design, develop and implement business-aligned technology solutions faster than anyone else. Now Sofigate is implementing Oracle Cloud HCM, which helps their HR department digitize their work and become a strategic partner. When it comes to creating successful implementation and results, solid teamwork with a holistic perspective and a best practice mindset is essential. 

The Challenge

The challenge has been a very manual and labor-intensive HR. Data regarding employees often gets "stuck" in the HR department and is not accessible for general management. Managers or employees do not have any visibility to their own or their team members' information, creating inefficiency and a poor employee experience. For example, some employees might not know the status of their request for help, leading to disruption and long resolution time. Sofigate embarked on a journey to resolve this challenge with help from Oracle.

" The obvious choice for Sofigate was Oracle HCM, as the system capabilities match very well with our business..."

Best Practices

Sofigate believed that the best way to select an HCM system (or any business supporting/enabling technology) is by mapping the business strategy and needed HR capabilities together (this is called the Business Technology Design method). This mapping will show you the priority order, investments, and technology needed to cover and facilitate all the required capabilities. For Sofigate, the main strategic HR drivers were understanding what talent they have, developing that talent should, and matching employees' strengths and interests with existing project opportunities. When Sofigate gained clarity towards their business drivers and how HR can support, they selected HCM solutions from Oracle. 

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Holistic Perspectives and an Open Mindset are Important 

Sofigate and Oracle wanted to achieve the best possible solution in a given amount of time. Because multi-year project plans with large rollouts often go off schedule, it's more important to focus on continuously delivering small amounts of value, stay ready to respond to changes, empower employees, and understand what customers and stakeholders want. Doing so requires close collaboration and constant open dialogue within the project team and all the stakeholders. Everybody needs to know the vision, work iteratively and be willing to respond to changes at any time. Continuous learning through feedback is the core of the mindset.

Discover how Scandinavia-based IT services firm Sofigate used Oracle Cloud HCM to digitize their HR department and achieve digital transformation.

"[This is] definitely not an HR project nor an HR system project," says Sofigate's Senior Vice President of Business Operations, Sanna Siniketo. "This project transforms the way we do business as we get a better visibility on our Human assets." 

Cloud system philosophy is great, as you can take so much "out of the box" – there is no need to tailor processes, and Sofigate can implement many features that are already pre-built.

Implementation and launch

The project has gone smoothly so far, and the technology implementation has been quick as it is a straightforward process. Transforming the ways of working always requires time and effort from everyone, but there is a considerable interest to succeed, and people are well engaged. Taking the time to answer internal questions is also important. Conversations concerning process alignment and system policies may reveal some unsolved" issues" that need resolution before moving forward. System implementation is a great "excuse" to facilitate a necessary change or transformation.

Oracle has been working with Sofigate since September 2020, and the planned Go-Live is at the end of January. During this time, the foundations of the HCM, Core HR, basic transactional processes, onboarding, offboarding, compensation management, and reporting/self-service have been built and implemented. The team is now looking forward to the launch and creating new astonishing for users and stakeholders. As Johanna Lähde, Project Manager at Sofigate says:

"This project moves HR practices at Sofigate from a "mud hut phase" directly to a "skyscraper phase".

About Sofigate

What started as one man's courageous vision is now a growth company employing almost 600 people in Finland, Sweden, and Denmark. Founded in 2003, Sofigate is the leader of IT Management in the Nordics and pioneer of Business Technology management in Northern Europe. They help their customers succeed in leading digitalization by combining world-class technologies with best management practices and experts and taking a holistic approach to business technology transformation, including the people side of change. 

Sofigate Group is a privately-owned company with almost 200 shareholders. Personnel and management, of which 40 % are shareholders, own 94 % of the company with 6 % of the shares owned by an external investor in Finland, LähiTapiola. In 2019 Sofigate Group's revenue was 94 MEUR, which marks 17% growth compared to the previous year. Sofigate employed more than 550 people at the end of 2019.

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