Trends, Products, and Best Practices to Help You Create a Work Made Human Experience

Recapping Oracle OpenWorld 2019 Day 3: Energizing Customer Success

Albert Qian
Content marketing manager for HCM

Day three of Oracle OpenWorld has concluded with even more customer sessions and engaging keynotes covering the Oracle innovations and successful customer implementations. CloudFest is also tonight and attendees will celebrate a successful conference of breakthroughs at the newly built Chase Center with seven-time Grammy winner John Mayer and Grammy-nominated hitmaker Flo Rida.  

Here’s what we heard today around the Moscone Center: 

Customers Continue to Share Their Stories 

More customer stories were shared today as leaders of various organizations highlighted their efforts to move into the cloud and adopt HCM. Sessions included talks from: 

  • Baylor University, which had 18 different HR systems that contributed to a painful user experience. After purchasing Oracle HCM Cloud, Interim CIO Jon Allen realized that this would be more of a business transformation project than a technology project. 
  • Choctaw Nation of Oklahoma, which wanted to improve employee retention, streamline HR processes, and improve the recruiting lifecycle for workers at their casino resorts. Leadership has almost completed the addition of 103 new HCM processes and plans to go live in January 2020. 
  • Zebra Technologies, a printing technology company undergoing expansion and growth with 7,200 employees in 39 countries. Leadership wanted to develop internal talent, drive engagement, and create a diverse workplace and implemented Oracle HCM Cloud to reach their intended results. In their journey, they noted that the best implementations focus on data, have a clear focus towards end goals, and require patience. 
  • EmblemHealth, a non-profit health plan which had HR operations spread across 17 different systems. They were able to implement HCM, EPM, and financials in just 11 months and leadership anticipates up to 35% in cost savings.
  • Delta Dental, a leading dental insurance provider who wanted to move away from an aging, siloed, and inaccurate on-premises system. They built a unified system that enabled better information flow and processes, succeeding because they started small, followed a clear vision, and used sprint sessions to test the system for usability. 
  • Baker Tilly, a leading consulting firm who helped transform the HR systems of a leading government organization. While the project is still ongoing, Baker Tilly has learned that understanding dependencies and maintaining communication with stakeholders is the key to success. When complete, there will be just one HR workflow compared to the thousands that exist today.

Stay tuned to the Oracle HCM blog as we bring you more customer stories throughout the year. 

The Future of Human-Robot Interaction

Dr. Kate Darling discusses the future of robots.

Robots are becoming a part of the modern economy, working side-by-side with human beings. The presence of robots elicits a wide range of reactions from disgust to adoration. Dr. Kate Darling, Leading Expert in Social Robotics and MIT Media Lab Research Specialist, examined why this in her midday keynote. 

One of the flaws that Darling cited was that humans shouldn’t compare themselves to robots at all, even though humans go great lengths to show empathy to robots such as giving their Roombas a name. 

Larry Ellison Keynote, Part Two 

Finally, Chief Technology Officer Larry Ellison delivered his second keynote, focusing on Fusion Applications which cover ERP, CX, and HCM solutions. Fusion applications have experienced tremendous growth over the past 5 years, seeing 339% growth and 12,000 new customers. 

Ellison also took time to mention new technologies available within Fusion Applications, including analytics and voice, which will further help end users stay productive. 

Want to stay up to date with HCM trends? Watch out for our recap blog next week and our upcoming recaps from HR Tech in Las Vegas! 

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