What Matters to HR: Elevating your employee experience

June 8, 2022 | 2 minute read
Albert Qian
Content marketing manager for HCM
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How are you addressing your organization’s employee experience?

It’s a valid question, especially as your workforce seeks more flexibility, meaning, and transparency to keep up with the demands of the job market and balance their own busy lives.

To get the answers, we held a live virtual summit on May 19, 2022, with Jim Hickey, vice president, HCM Transformation at Oracle. Joining him were Jason Averbook, CEO and co-founder at Leapgen, and Tiffanie Lewis, vice president, HR technology and service solutions at Diebold Nixdorf. Over an hour, the three put their heads together—with questions submitted by the audience—to discover what really matters in employee experience.

First, Hickey delved into Diebold Nixdorf’s ambitious employee experience transformation, which took place during the pandemic. As the world shifted its purchasing and banking habits, the retail and financial software services provider realized they needed to meet changing workforce needs. While Lewis looked to implement new technology to help her workforce accomplish their tasks, she realized the need for buy-in from leadership.

“One thing that is absolutely critical is to learn what the business objectives are and align your employee experience initiatives to those objectives directly where possible,” said Lewis. “You have to make that initiative relevant to the leaders and your C-suite so that they can support you.”

Lewis implemented 10 Oracle Fusion Cloud HCM modules across 62 countries with her leadership’s support, including Oracle Recruiting, Oracle Performance Management, Oracle HR, Oracle HR Help Desk, Oracle Knowledge Management, and Oracle University’s Guided Learning. Employee needs can now be managed faster, while HR data now resides in a single source of truth.

The lesson from Lewis’ journey is that investing in the employee experience ultimately impacts people, which was the theme of the question-and-answer portion of the event. Among the questions included:

  • How can the employee experience be measured across generations (focus on generations and technographics)?
  • What can HR leaders do to score quick wins to engage their workforce (listen and follow up with action)?
  • How can trust be rebuilt in hybrid and remote settings (trust people first)?

As the audience soon learned, building a successful program is not just a mindset shift, but it also means taking the workforce on a meaningful and impactful journey.

“When we talk about employee experience, we mean in real-time, as individuals are doing their jobs. How do they experience work?” said Averbook. “It's so important to remember it's 2022 outside of work. What year does it feel like inside of work? And it's not just about technology. It's about how they feel throughout the entire journey.”


Did you miss the What Matters virtual summit? Whether you’re starting on your employee experience journey or looking for more tips, watch the replay today.

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Albert Qian

Content marketing manager for HCM

Albert Qian is the senior content marketing manager for the Oracle Cloud HCM Campaigns team and the editor-in-chief for this blog. He's passionate about telling the story of HR technology and how it can create better workforces.

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