The Future of HR Is Here—Are You Ready?

May 5, 2020 | 3 minute read
Erin McGannon
Product Marketing Manager
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COVID-19 has disrupted business continuity, affecting HR professionals across the globe and pushing them to the forefront to lead organizations through unprecedented situations. Current uncertainties have forced organizations to quickly adapt, while building a future-ready workforce, including transitioning to digital workplaces. This breeds new considerations that guide their understanding of today’s market dynamics:

  1. An empathetic and stable approach to the workplace, where modern technology at home matches what is at work.
  2. The pace of change is forcing companies to react and adapt quickly to market forces. 
  3. The encouragement of fresh ideas that encourage inventive and out-of-the-box thinking

To be ready for the future of HR and the accelerating pace of change in business, organizations will need to focus on three main areas to respond to ongoing uncertainty and crisis: 

Humanity at work 

People have become accustomed to the benefits of modern technology in our private lives and workplace technology must be just as modern, intuitive, and helpful. As more people use conversational technologies like Alexa, Siri, and Digital Assistants to solve traditional problems, CHROs must focus on creating more meaning in the workplace with better employee experiences that function across devices, create efficiency, and provide personalization. This is reflected in KPMG’s Future of HR 2020 report where an overwhelming 95 percent of respondents are prioritizing employee experience as a focus area. Employee experience has become a top priority, especially as more work remotely because of COVID-19, and incumbent on-premise systems lack the ability to provide continuous learning and connection experiences required to keep employees engaged and motivated.

HR is changing with uncertain times. Are you ready?

Business resiliency 

COVID-19 has shocked businesses around the economy, forcing immediate and critical decisions in a time of uncertainty. This disruption and the response have many workers worried, with a recent Forrester study showing that only 48% of those surveyed expressing sharing confidence in how their company is handling the pandemic. 

That said, today’s challenges create an opportunity for HR to help their organization through workforce changes, meet compliance needs, and level up the skills of their employees. For those companies who have not moved their systems into the cloud, they may find that their on-premise systems have resulted in a hodgepodge of disconnected systems leading to multiple sources of information, which keeps them from being proactive in creating much-needed strategic plans and processes to empower their employees. Organizations who are successfully navigating through this time on the other hand, are able to align their people strategy to support their evolving business strategy and adjust to a new normal.

Encourage ingenuity

Look around today and you’ll see many companies stepping up to fight a virus that was not present 6 months ago. As society attempts to return to normalcy, workers need the right tools to feel empowered to perform at their best and further their careers. Encouraging ingenuity—combined with digital transformation—is about finding ways for humans and machines to collaborate efficiently and get the very best from each other. Workers interviewed in our AI@Work Study released last November believe AI can present them with important opportunities such as mastering new skills, realigning focuses, and expanding their current role to be more strategic. Undoubtedly, these technologies assist in our fight to overcome COVID-19, providing a more hopeful future.

These three areas for digital transformation will continue to grow as we move into the new normal of COVID-19. We remain committed to helping our customers through this difficult time and believe that we will get through this together. 

Erin McGannon

Product Marketing Manager

Erin McGannon is the product marketing manager for Oracle Cloud HCM, focused on areas including learning, talent management, career development, and performance management.


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