Oracle ME in higher education: 3 tips for designing journeys for personalized staff and faculty experiences

June 9, 2022 | 3 minute read
Courtney Mecikalski
Manager at Baker Tilly
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Oracle Journeys, a part of Oracle Fusion Cloud HCM, was designed to simplify and personalize the employee experience by providing guidance when and where it is needed most in the “moments that matter,” such as the birth of a child or returning to campus for a new semester. While many institutions initially adopted Oracle Journeys to support the onboarding and off-boarding of their workforce, the platform can also be used to provide support to employees more broadly throughout their entire tenure at an institution. Oracle Journeys is one of several modules that make up the recently unveiled ‘Oracle ME’ platform, aimed at helping employees to connect, grow, and thrive together.

To support institutions on the journey with Oracle Journeys, Courtney Mecikalski, an experienced manager on Baker Tilly’s enterprise solutions and services consulting team, and Justin Knoerzer, a senior director on Oracle’s product strategy team recently discussed best practices and recommendations for designing journeys at the Higher Education User Group (HEUG) Alliance 2022 conference.

  1. Think creatively. Don’t be afraid to think outside the box of “this is what we do today” or “this is what we’ve always done.” Brainstorm across internal teams and research key trends or common business cycles within your institution. For example, are there certain events that happen every month, semester, or year that a journey could help support? Consider if there are certain processes where faculty and staff face more challenges and questions than others. Take the opportunity to think beyond traditional HR use cases and explore if there are business processes across finance, campus security, or other departments that Oracle Journeys could help to supplement.
  2. Expand your stakeholder group. Include tasks not only for employees but also for managers, HR, learning and development, security, IT, finance, and other teams within your institution. With your key stakeholders, discuss where groups may complete activities outside of Oracle Cloud or on paper today, and use the move to Oracle Journeys as an opportunity to transform manual processes into the cloud and reduce your paper footprint.
  3. Design for the majority, not the exception. While this principle can often be the most challenging to apply, it is perhaps the most critical. Focus on identifying the primary processes and tasks that most of the workforce must experience before moving on to the exceptions to the process. Fortunately, Oracle Journeys helps manage those exceptions and offers substantial flexibility through eligibility profiles to help narrow down who receives which tasks. While flexibility is possible, however, be thoughtful about which tasks you incorporate into the journey and if a unique journey may be warranted, rather than one common model.

No matter why your institution chooses to adopt Oracle Journeys, it should help to provide the best possible employee experience for your staff and faculty members. Following the guiding principles above will help to ensure your institution can meet your employees in their “moments that matter” when they need support most.

To learn more about how your institution can get started with Oracle Journeys and other guiding principles for implementation to consider, read this article from Baker Tilly.

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Courtney Mecikalski

Manager at Baker Tilly

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