On The Tenth Day of Wellness My HR Gave to Me, Ten Chatbot Conversations

December 21, 2020 | 3 minute read
Munjal Munshi
Director of Product Marketing
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As we close out 2020, I can’t help but think what a crazy year it has been. While I’m thankful for the health of my family, it’s hard not to think about all of the added stress, anxiety, and added mental burden this year has brought. Having to manage two work-from-home adults, an infant and a toddler attending remote Zoom classes, there are a lot of moving parts to our household. 

We have been fortunate to have the help of our families and of course, the digital assistants in our household—Alexa, Siri, Cortana, and Google Assistant, which do everything from reminding me when my son’s class is about to help manage my lights, thermostat, and security system. In these times of mental overload, I appreciate any help I can get.

Digital assistants have quickly become an everyday part of our lives. Recent studies indicate that there are currently more than 4 billion digital assistant capable devices across the globe and many are making their way into the workplace and into many of today’s enterprise business applications. Digital assistants are becoming an integral part of the working experience, with recent studies showing that 39.3% of Millennials used voice-enable assistants at least once per month in 2019  and that 25% of digital workers will use virtual employee assistants, with voice search functionality by 2021

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What does this all mean for employees? This holiday season, digital assistants can be one of the ways HR leaders alleviate the mental burden for their employees, including:

  • Providing Easy Access to Information–The heavily increasing adoption of (semi) permanent work from home policies by many companies means that the onus is on HR to help their workforces easily find information, such as contact information and viewing hierarchies and structures. 
  • Streamlining manager workflows–Managers often need to complete administrative tasks that require multiple steps. Digital assistant technologies help navigate through the necessary screens on their own to finish any transaction and suggest additional applicable processes including those in recruiting, performance management, and updating salaries. 
  • Accessing Personal Information–Oftentimes, employees end up wasting precious work hours when they are not able to get the information they need in a quick and easy way. Digital assistants can help with basic HR tasks such as viewing salary information, exploring benefits information, and reviewing year-end tax documents.

On the tenth day of giving, gift your workforce the convenience and capabilities of a digital assistant.

All of these features are available in the Oracle Digital Assistant and we recently made added more capabilities in our 2020 Fall Update. Employees can now engage the Digital Assistant via Microsoft Teams, Facebook Messenger, WeChat, and WhatsApp to get access to much-needed information. Additionally, Oracle Digital Assistant supports the wellness of your employees as they navigate the pandemic or work remotely, providing answers around health, mental wellness, or other areas of concern, while also directing employees to helpful resources or contacts that you make available. In the midst of our most stressful times, this is a gift that keeps on giving.

Learn more about Oracle Digital Assistant and see how Oracle Cloud HCM can help transform HR for your employees

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Munjal Munshi

Director of Product Marketing

Munjal Munshi is a Director of Product Marketing at Oracle – covering their Cloud HCM products and solutions. He is based out of the San Francisco Bay Area and is an avid Warriors and 49ers fan.

Prior to Oracle, Munjal spent 5+ years at VMware in product marketing, sales and business development roles for their cloud and datacenter solutions. Munjal also spent 4+ years as a consultant at KPMG, where he worked with several technology companies such Dell-EMC and Autodesk on licensing enforcement and go-to-market strategy. He is passionate about cloud-based innovation and likes seeing how organizations large and small have transformed their businesses through the use of cloud technologies.

Munjal received his MBA from UC Berkeley and has a bachelor’s degree in business from Cal Poly – San Luis Obispo.

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