MCM takes HR to the next level with Oracle Cloud HCM

August 3, 2021 | 3 minute read
Karla Rivero
HCM Customer Marketing, Ibero-America
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MCM is a Mexican corporate telecommunications and IT company. With 350 employees and 3,000 clients, the firm is responsible for operating Mexico’s largest optical fiber network and guiding companies through their digital transformation journey with simplicity, innovation, and co-creation. Their main services include telephony based on voice over IP, hosting services, dedicated links, internet services, voice services, and a data center.
 
The company saw numerous issues within their entire technology posture, consisting of scattered in-house developed legacy systems and third-party solutions which did not talk to one another. Additionally, there were a number of issues within HR. First, employees had very limited autonomy and there was very little they could do on their own. Second, the company itself had no consolidated data on their employees’ profiles, skills, performance, and training. As a result, employees were left to track their own training records using their devices, often with unsatisfying results. Finally, there was no clear help desk management flow as ticketing was handled via email, phone, and in-person—seldom making it to the right department—resulting in delays and even the loss of the ticket itself.
 
MCM chose Oracle because of our experience, security and stability. Although they also evaluated Microsoft and SAP, Oracle was far superior to Microsoft in terms of service and substantially better priced than SAP. Ultimately, Oracle’s HCM Cloud offered everything MCM had ever imagined, with MCM Operation and Database Manager Óscar Hernández commenting that “Oracle is like the Ferrari of applications.”
 
“After the HCM implementation, the staff is able to self-manage anywhere, any time, from any device. HCM is very focused on the people’s development, having fast, comprehensive and automated traceability of the staff,” said Nizet Flores, MCM Human Capital Manager.
 
HCM resulted in substantial benefits across the board:

  • Readily available HR data anywhere, anytime and from any device, coupled with robust reporting capabilities
  • Seamless and automated staff performance, with KPI-based promotions and self-management career capabilities resulting in substantial empowerment, leading to a 50% year-over-year performance gain
  • Enhanced company control over promotions, relocations and layoffs
  • Recruitment times reduced from 3 weeks to 3 days through the integration of Oracle HCM and LinkedIn with vacancies posted automatically and end-to-end process monitoring
  • Streamlined help desk operations through the elimination of email tickets and centralized complaint and request management, minimizing information loss and distortion
  • Training offering increased by 200% year-over-year through centralized course management and material available online, with employees taking control of their career development, which adds great value to MCM by gaining employees with area-specific certifications and the possibility of instantly checking employees’ qualifications 

“After the HCM implementation, the staff is able to self-manage anywhere, any time, from any device. HCM is very focused on the people’s development, having fast, comprehensive and automated traceability of the staff,” said Nizet Flores, MCM Human Capital Manager.
 
With Oracle, MCM can finally achieve the business success needed to compete. “HCM gives simplicity to the tool and allows to benefit from the company’s Human Capital.” Continues Hernández. “Human Capital is the most important feature of any company, its most important asset.”

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Karla Rivero

HCM Customer Marketing, Ibero-America


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