Artificial Intelligence: From the Home to the Office

February 4, 2020 | 4 minute read
Jayme Mesecher
Director, HCM Product Marketing
Text Size 100%:

Artificial intelligence is changing the way we live and work. The technology we use every day is getting smarter, from the iPhone in our pocket to the laptop at the office. AI-driven applications are enabling people to be healthier, happier, and more productive in their personal lives. Similarly, businesses are able to leverage AI to generate more revenue, keep both their employees and customers happy, and optimize their workforce. These transformations are occurring in three distinct ways via digital assistants, nudge notifications, and automation. 

Many of us are familiar with using an AI voice assistant in our homes, like Amazon Alexa or Google Assistant, a technology that eMarketer estimated over 100 million people used at least monthly in the US. The appeal of a voice assistant is the satisfaction of an on-demand productivity tool.  Simple interactions, such as “add milk to my shopping list” or “turn on the living room lights” allow us to stay on track and be efficient with our time. We begin to turn these behaviors into a daily habit in our lives at home, and as a result, we expect this level of productivity from our technology at work. 

AI's role in the home is merging with the office.

Digital Assistants

When we arrive at work, we step back in time with outdated, manual systems and processes. Many companies are not keeping up with the pace of change in regards to digital transformation. Businesses that are succeeding today are investing in emerging technology, like artificial intelligence, for both their employees and their customers. One company leading the way in adopting new technologies is a major global hotel chain. They launched solutions for both employees and guests to digitally transform both their working and lodging experiences. They introduced a revolutionary check-in system where guests can use a mobile app to unlock their door, and for their employees, Oracle HCM Cloud’s Digital Assistant provides an interactive experience to answer common HR questions around vacation balance, payroll, and more. 

This is one of the many ways we can utilize artificial intelligence for human capital management. Another example where digital assistants can be effective is within recruiting, which improves the talent acquisition process. Digital assistants can help answer frequently asked questions and guide candidates through the application process, resulting in a decrease in drop-off.

Finally, research also shows that workers are warming up to the idea of robots in their job search and at work. In a global research study conducted by Oracle and Future Workplace, they found that while some individuals fear that AI in the workplace could put their jobs at risk, they are also enthusiastic about the possibilities these emerging technologies could provide, with 64% of those surveyed saying they would trust a robot more than their manager. This optimism towards robot-driven technology creates a win-win scenario for both employees and businesses.

Nudges and Notifications

With the current low unemployment rate in the US, retaining key talent is a priority for CHROs in 2020. Artificial intelligence can help with the usage of “nudges,” first introduced by Google into Gmail in 20183. At the top of my Gmail inbox is an e-mail conversation that I haven’t had time to reply to, so Google sends me a nudge, or a notification. The notification states that I received the e-mail 3 days ago and asks me if I want to reply, providing a link to compose a response. Introducing the nudge concept into an HCM solution can greatly improve a company’s retention rate. By leaning on embedded analytics and AI, the system can review an employee’s tenure and performance, nudging their manager that it may be time for a salary increase and/or promotion.  By getting ahead of these conversations, it takes the burden off the employee, utilizes data to make the promotion recommendation, and results in both a happy employee and happy manager.  

Automation 

The purpose of automation is to empower people to focus on bigger, strategic goals, rather than be bogged down by monotonous, mindless tasks. In our everyday lives, we adopt automation in the form of a robot vacuum, which allows us to spend more time with family instead of on household chores. HR professionals rely on automation to take on the task of processing payroll and timecards. Instead of manually calculating overtime payments based on federal, state, or labor union requirements, systems like Oracle HCM Cloud apply calculation rules that need to be entered only once, resulting in both time savings and increased accuracy. 

At Oracle, we recognize the importance of emerging technology in HR, which is why we invest US $6 billion dollars annually in research and development. Our customers are able to benefit from these innovations by utilizing embedded artificial intelligence, digital assistants, and automation in HCM Cloud. Our focus on continuous innovation is realized throughout the application, which is updated four times a year and ensures our customers have access to the latest technology to stay ahead of the digital transformation curve.

For more information, review the AI at Work study mentioned in this blog, and visit oracle.com/hcm

Jayme Mesecher

Director, HCM Product Marketing


Previous Post

How to Drive a Culture of Performance Management

Guest Author | 4 min read

Next Post


How Baylor University Shines a Light on Student Outcomes with New Tech

Guest Author | 5 min read