Within the human resources (HR) function, the employee experience encompasses more than a person’s time spent in a specific position at an organization. It is the culmination of every interaction and touchpoint an employee experiences while at a particular company.
The employee experience extends beyond the walls of HR—it’s also an orchestrated set of experiences and considerations the organization creates to improve their employees’ work environment, home lives, and their overall productivity. After all, the employee experience is end-to-end—influenced by every interaction your employees have with your business—beginning with their offer letter and ending on their last day at work.
The employee experience is influenced by every interaction your employees have with your business, beginning with your offer letter and ending on their last day at work.
The perception your customers have of your organization and brand is a critical component for competitive advantage. But just as important as the view from outside, is the view from inside: what your employees think of the organization.
Studies support this: Satisfied and engaged employees are productive ones. The ones that aren’t? They’re costing you: Disengaged employees have 37% higher absenteeism, 18% lower productivity, and 15% lower profitability.
Employees who have a positive experience with their company aren’t just more productive. They are more committed to their work and its’ outcomes, including a higher degree of loyalty. Research firm Gartner found that employees who view their experience positively are 60% more likely to say they intend to stay at their current organization and 69% more likely to be high-performing employees.
The employee experience is not what the HR department or HR leaders says it is, but rather what employees (including prospective and former) say. The main factors that impact an employee’s experience are based on the hiring process, onboarding, their interactions with fellow employees and managers, and the tools and technologies they available (or not) to get their jobs done.
As consumers accustomed to easy, seamless, and always-on access to unlimited information, products, and services, employees expect the same seamless and frictionless experiences from their workplace, including:
Read what global, HR industry analyst Josh Bersin had to say about Oracle Journeys.
As some employees return to the office and others remain remote, it’s important that organizations meet employees wherever they are. Research firm IDC Reports that 46% of respondents expect that remote and hybrid work models will endure post-pandemic.
Doing so will be integral to creating business impact and improving employee satisfaction as work returns to what’s next.
Here are a couple ways organizations can ensure the employee experience is a favorable one – wherever it takes place:
Employee experience is certainly not a fad or a nice to have. It’s a must-have and should be taken seriously to create an organization staffed with high-performing and fulfilled professionals. When the business can create and deliver a positive experience for their employees, everyone wins. If you’re interested in learning more about creating a powerful and positive employee experience, visit Oracle Journeys here.