Trends, Products, and Best Practices to Help You Create a Work Made Human Experience
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HCM Cloud Product Focus /
Digital Assistants
July 30, 2020
Oracle Digital Assistant Named a Leader for Intelligent Virtual Assistants
By Neil Shea, Senior Director, Oracle HCM Product Strategy
Oracle’s Digital Assistant has been recognized as a leader by analyst firm Ovum in its latest research report, "Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21." The report evaluates 10 niche and large technology vendors while analyzing the evolution of virtual intelligent assistants, the increasing scope of use cases, and the market landscape.
Oracle Digital Assistant is the new way that users get answers and get things done just by asking, via text or speech, rather than hunting around menus. It is comprehensive in that it can be configured to answer on any topic. It leverages AI-powered Natural Language Processing to better understand users’ requests.
Developed with today's IT leader in mind, our virtual assistant solution is a departure from the traditional inconsistent "point solution", including single-purpose chatbots. Out of the box, users have access to over 35 transactions including directory lookup, vacation balance, promotions, and feedback.
Furthermore, the platform is agile—an included Extensibility Framework makes the Oracle Digital Assistant 'upgrade safe' by automatically merging customizations into updated transactions without having to manually re-create—a feature not found in other solutions on the market.
Ovum analysts used the following criteria in their assessment:
- User Experience: Oracle Digital Assistant’s intuitive, no-code conversational user experience is easy to use and non-developers can quickly add AI as a part of their ongoing business needs. Out-of-the-box chatbot skills speed up deployment and serve as a solid front-line asset, enabling end-users to quickly get started on their HR, finance, supply chain, or customer experience needs.
- Advanced natural language processing (NLP): Ovum noted that the Oracle Digital Assistant’s key strength was contextual learning, including understanding domain-specific vocabulary. The Oracle Digital Assistant learns over time and can provide recommendations prompting users to the next step in a process or to further information.
- Agile Solution: Today’s businesses require solutions that help them move to market quickly and the Oracle Digital Assistant does just that, earning kudos as an “enterprise-ready” solution that integrates with existing processes, routing rules, and other unique business needs. Furthermore, leaders can rest assured knowing that their data is secure and won’t be at risk from third-party intrusion.
Ovum writes:
A differentiator for ODA [Oracle Digital Assistant] is that a business process engine sits beneath it and is tightly integrated to perform tasks emerging from the conversation. For example, when an end-user informs the ODA of a change of address, several relevant processes kick in. Oracle's ODA and business process management R&D teams are also tightly integrated because of the overlap in functions.
With no applications to download or training needed to use Oracle Digital Assistant, organizations can get up to speed quickly. Because the solution unifies with Oracle Cloud applications, customers can take advantage of a range of out-of-the-box skills, which they can extend and modify to meet their specific business needs.
With workforces now at home due to the COVID-19 pandemic, there are even more use cases available as face-to-face contact is reduced. Using Oracle Digital Assistant, companies can now free up human resources to take on the more complex challenges while at the same time improving the user experience.
Our position in the Ovum report is a testament to our continued commitment towards research and development in AI and NLP-powered cloud services over the past few years. To learn more about Oracle Digital Assistant, please visit our website and download the full report.
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