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Trends, Products, and Best Practices to Help You Create a Work Made Human Experience

In a Disrupted World, The HR Experience Matters More

Munjal Munshi
Senior Product Marketing Manager

The last several months have seen the world come to live with a new normal. Unemployment has dramatically increased as some employees have been laid off or furloughed and most office employees who can keep working are required to do so from home. Though offices were trying to re-open by late summer, the recent spike in COVID cases across the country has delayed those plans indefinitely. For many organizations, this crisis has moved HR from “having a seat at the table” to be at the head of the table. Human Resources (HR) will play a fundamental role in helping their organizations navigating the current crisis and helping to restore normalcy for its employees. As a result, employees and HR leaders will demand (and need) more from their HCM solutions.

Before the pandemic, employees typically had to perform routine HR tasks including looking up standard HR information, conducting performance reviews, or liaise with a local HR contact to work with for non-standard requests. However, the pandemic has created a hybrid (in and out of office) workforce and has changed HR priorities to focus on safety, benefits, payroll, and time & labor. In these times, employees need to be able to:

  • Track and use sick leave as needed to recover from illnesses (like COVID-19)
  • Understand use time off to care for loved ones who are ill
  • Log working hours while working from home
  • See how their pay is affected by pay cuts, furloughs and reduced working shifts

However, most competing HCM solutions have major gaps in areas including HR help desk, health & safety, benefits, payroll, and time & labor. If they do advertise it, they either have limited functionality and/or partner with other providers to offer a robust feature set. While these partnerships may ultimately get the job done, they have major setbacks such as multiple logins (for each employee) to access multiple systems, the need to maintain data in multiple, separate sources and are set up such that they sync periodically (and therefore are not offering real-time data). Additionally, many competing solutions sell their HR Help Desk and digital assistant as a standalone product that works with the Core HR system. 

What is the Future of HR Function? Learn more.

Only Oracle Fusion Cloud HCM customers can do all of these things from one, unified system with real-time data. All of our solutions are written on one codebase on the same platform which means there is one database and a single source of truth. When changes are made in one part of the solution, changes propagate through the system in real-time and are visible in other parts of the solutions. For example, when compensation changes are made in the HR software, they are updated in real-time with our Cloud ERP (financials) solutions. 

HR experiences matter more than ever in today's brave new world of work.

Furthermore, Oracle Cloud HCM allows our customers to offer a best-in-class digital assistant and HR Help Desk to their employees. Instead of relying on IT to set up an HR help desk or consolidating with an IT help desk, our users can use help desk functionality and digital assistant across all of our products and solutions for the workforce, managed by HR. This includes the ability to manage a robust knowledge base of information available for workers and HR professionals to search and get answers to their frequently asked HR requests. Instead of having to wait for and HR resource to respond, employees can solve their issues. For more complex matters or matters involving personal information, the cases can be routed to the appropriate contact.

Is Technology the Answer To Your HR Challenges During These Uncertain Times? Read more.

Such robust, unified functionality is the exception in the HR software world – not the norm. Other HR products or solutions will market themselves as unified, complete solutions but in these times, they simply do not meet the mark. Come see why so many customers have moved to and love their Oracle Cloud HCM solutions.

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