Let’s face it. No industry is immune to the talent shortage. The need for top talent is especially acute in retail where stores rely on frontline associates to deliver the very best service. AutoZone, the largest retailer of auto replacement parts and accessories in the U.S., is no exception. It takes customer service so seriously, its employees start each morning with their pledge, AutoZoners always put customers first! and are rewarded for going the ‘Extra Mile’.
So it’s no surprise that when AutoZone began looking to transform its Human Capital Management (HCM) system, its team began with the customer in mind. Team members from the store support center (corporate) and store operations wanted a modernized, streamlined solution that would enable them to hire the best people and then empower these recruits to focus on serving the customer. They also needed a solution that could scale rapidly to achieve the aggressive growth target of doubling revenue to $20 billion in the next five to 10 years.
As Oracle PeopleSoft customers, AutoZone team members were concerned about what would happen to the customizations they had put in place. Would a cloud solution be able to handle their unique business requirements and give them the recruiting and hiring agility they need to stay ahead?
Through partnering with Oracle and Hitachi Consulting, AutoZone created a phased roadmap for its transformation from PeopleSoft to Oracle HCM Cloud. The team just went live with Phase I: Talent Acquisition (Sourcing, Recruiting and Onboarding) and is seeing immediate benefits—with 93,000 completed job applications in the first 30 days (4X higher) and the mobile-friendly job application process taking only seven minutes (down from 20). Now, AutoZone is moving into Phase 2: Core HR, Payroll and Absence Management.
Want to learn more about how AutoZone transformed their business?
Join us for our May 9 Webinar at 1 PM ET to hear AutoZone’s Theresa LeDoux on a panel of experts with Hitachi Consulting and Oracle sharing key success factors for migrating HR and/or finance to the cloud. The panelists will help you review options for taking a phased approach or migrating all at once. Don’t miss this opportunity to jumpstart your own transformation.