Trends, Products, and Best Practices to Help You Create a Work Made Human Experience

Highlights from HCM Central at OpenWorld

Sunita Khatri
Director, Product Marketing

Oracle’s HCM team kicked off their annual HR event (HCM Central) at Oracle OpenWorld last week with several keynotes on Monday. For those who missed the keynotes here’s a recap of the tremendous amounts of great thought leadership and product announcements shared on Day 1 at HCM Central.

Opening Thoughts – Top Trends in HR:

In the opening session, Michael Stephan from Deloitte shared their latest Global research highlighting the top HR trends business leaders are citing today – #1 being culture and engagement within the workforce. According to Deloitte’s research, culture and engagement has risen to the top of the list trumping all other areas of HCM and for specific reasons. In Michael’s keynote, he addressed the emergence of advanced “performance management’ strategies that most businesses are now leveraging to manage multi-generational shifts – how do I use performance management to create constancy within my teams, how do I best communicate with the millennial workforce? The study also reveals how “HR People and Analytics” has plummeted to the bottom of the top trends list yet less than 10% of respondents and businesses say they do this very well. Michael states forward-thinking organizations will be focused on resolving 1-2 fundamental HR issues all while having the strong HR and people analytics in place in efforts to bring both structured and unstructured data together.

Rich Consumer-Grade Experiences

Chris Leone, from Oracle followed Michael’s keynote with an explosive, thought-provoking discussion on how an employee’s experience should be no less engaging than the experiences we offer our consumers today – and perhaps, employees now expect to be serviced in the same rich, consumer-grade capacity as we do our customers. To help illustrate this vision, Chris referenced examples of online ecommerce and hospitality industry giants Amazon and Airbnb. Both companies have mastered the art of servicing their online community with rich, digitized and highly-personalized user experiences – experiences that are backed by large sums of data and analytics. The more these companies personalize with the use of digital techniques the more they discover how data and use of personalization can create meaningful consumer interactions resulting in better qualitative gains. Question is, are HR systems designed to enrich the lives of employees with consumer-like experiences?

While the topic may have created quandary for the audience still on the edge of modernizing their HR technology, customers were intrigued as Chris drove deeper on how Oracle HCM Cloud solutions are designed to engage employees and talent with rich consumer-grade functionality and user-experiences. In the session, Chris demonstrated new user elements like "smart navigation" which delivers personalized content via an intelligent navigation system and enables businesses to engage their employees as they would their customers. “We focused on talent, we focused on data and now we are focused on the rich digital experience”, said Chris. The new smart navigation intelligence is woven into the employee journey across all applications of the HCM Cloud. Smart navigation understands the lineage of what the employee has performed or not performed and as a result presents the user tailored actions and recommendations.  Chris demonstrated smart navigation via employee scenarios related to Career Development as well as within the latest HCM product release, the Learning Cloud.

Cloud 1.0 to 2.0

After lunch, the audience gathered together for another session related to the “Future of HR”. Speakers in this keynote included Keith Burr from Deloitte who intro’d with a broader discussion on the current state of Cloud adoption, while describing the differences between early adopters versus early majority. This topic was one that was well consumed by the audience as it spurred a long list of hungry cloud adopters eager to ask the tough but critical questions that may keep them up at night.  

Lastly, we concluded the day with a panel keynote centered on the Future of Digital HR, led by Oracle’s Gretchen Alacron featuring Oracle customers, Ruby Tuesday and Overhead Door Corporation.  The customers shared their personal implementation journeys while offering rich insights on challenges customers may face when moving to the Cloud or implementing new HR applications.

We’ll have more from our coverage at Oracle OpenWorld in the next week so stay tuned. Check out hashtag #hcmcentral for conference tweets. 

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