I've learned there is no one right way organizations approach their talent management. There are certainly best or tried and true practices, but even those standards are rapidly evolving. Talent Management change influencers certainly include technology such as the rapid proliferation of mobile devices we all carry around. It's also driven by the population and demographic evolution. And I find that it's also highly driven by HR innovators within the organization. Those that aren't afraid to challenge the status quo and allow the organizations they support and their cultures to help drive what will work. A few examples of those changes include how they are choosing to use or not use ratings and what they want to use as the axis on their 9-box other than say the traditional performance vs. potential.
Because of all of these influencing factors on change, I find flexibility is key. And that is especially true for software innovators. We need to synthesize all of the demands on our products to create kick ass capabilities, but we also need to allow for organizations to do things the way it makes sense for them. So as organizations adopt new ways of engaging their employees and measuring their success, the tools that enable them need to keep up.
As a designer of some of those KA products, I am not only thinking about how to deliver exactly what you want, but am just as much thinking about how to imbed in our products openness and flexibility. And by flexibility, I mean ensure that the product will allow you to use it in ways frankly that I may not have even thought of yet.
Long live innovation!
Marcie Van Houten brings over 20 years of management consulting, information systems and human capital management experience to her role as director of product strategy at Oracle. Ms. Van Houten has spent the past several years at Oracle working closely with customers to help drive the direction of the company's talent and succession management applications. Additionally, she spent nine years at PeopleSoft as Director of Information Systems leading human capital management implementation projects.
Marcie Van Houten lives in Walnut Creek, California, and holds a MBA from Southern Methodist University in Dallas, Texas. You can follow her on Twitter: @MarcieVH