The average person checks her smartphone more than 50 times each day, presenting her employer with numerous opportunities for engagement. * Yet many HCM solution providers have thus far failed to leverage mobile’s enormous potential. Some organizations have deployed mobile apps in support of a bring-your-own-device (BYOD) strategy, but this requires them to develop and maintain a separate app and accept inconsistent user experiences and added data security risks.
For their part, employees expect their business apps to offer a consumer-grade experience that matches their day-to-day social media, news, and messaging experiences. They want work-related applications to provide the same level of conversational ease they get from Alexa, Google Home, and Siri.
The answer to these various needs is found in a digital assistant-enabled, mobile-responsive design. It allows businesses to deliver one conversational experience across all devices and browsers while ensuring a consistent look and feel, full functionality, personalization, performance, and data security. The end result is better user engagement, enhanced business performance, and reduced device management costs and security challenges.
Let’s take a closer look at just four of the benefits of a digital assistant-enabled mobile experience.
1. A more contextual digital assistant experience.
The disruption accompanying digital assistants and voice recognition software—including Siri, Amazon Alexa, and Google Assistant—is rendering traditional user interfaces less relevant and encouraging more proactive engagements. Conversational interfaces, like digital assistants, make interactions with HR solutions simpler and help users accomplish tasks and navigate various processes more effectively and with greater satisfaction.
2. A consistent, intuitive experience tailored for mobile.
Employees and managers alike appreciate being able to use their preferred devices to complete their HR tasks and other business assignments. And because many employees work remotely, travel often, or don’t have an office-based job, solutions that enable them to access their required information and workflows from any location have become more desirable. Processes and interactions need to be designed to optimize these mobile experiences. This requires high-performing pages that load content and data fast and include only the information and tasks a user needs to engage with. As a rule, users should be empowered to resume any task on their mobile device exactly where they left off on their desktop, and vice versa, across the entire application suite.
3. An app-free mobile experience.
Historically, employees and managers have been forced to download multiple apps in order to access enterprise software on a smartphone or tablet. A voice-activated, mobile-responsive approach allows easy access to HR transactions at any time, from anywhere, while eliminating the need to install a mobile app and manage its updates. By allowing access to the entire HCM solution via any common browser, employers can simplify the mobile experience and ensure that users have access, at their fingertips, to current functionality regardless of device or location.
4. Intelligent interactions with persistent personalization.
A truly intelligent HCM solution gets to know the user, regardless of her location, and makes the complex seem simple on both her desktop and smartphone. A conversational, mobile-responsive design applies user preferences selected on one device to all other devices, eliminating the need for duplicate setup and providing greater convenience. Look and feel, data and other information, and progress status are seamless across all devices and users never lose any action, task, or information when switching between them.
Want to learn more about how Oracle as the leading solution innovator and Oracle HCM Suite are transforming the mobile experience? Join the HCM Mobile Challenge workshop at our Modern Business Experience event March 19–March 21 in Las Vegas and see for yourself.
* Deloitte, “Smartphones are useful, but they can be distracting,” 2018.