Involve Me and I Will Understand

There is an old Chinese proverb that says, "Tell me and I'll forget; show me and I may remember; involve me and I will understand."

It reminds me of all the times in the long-ago past when I made a new purchase--something for my home that had to be installed or a ready-to-assemble piece of equipment or furniture--and how I struggled with the instruction manual! Trying to understand all the pieces and parts and how they fit together! Frustration would ALWAYS ensue--sometimes accompanied by words uttered that cannot be written here.

Then something wonderful happened. The companies STOPPED printing instruction manuals (although you can still get them online, of course). At first, they came out with "Quick Start" guides with pictures. That was a little better. You could sort of SEE how they were trying to show you how to get the thing put together and working.

But then something even MORE wonderful happend! The companies started offering online videos so you can WATCH it all come together--and learn the technique of HOW it comes together. Better yet, if you still need more INVOLVEMENT to really UNDERSTAND, you can interact with a customer support person--through chat or other methods--to complete your project.

So what does my story have to do with Oracle and the PeopleSoft Campus Solutions applications? Well, Oracle offers all this interactive support for its customers. And ALL Oracle customers, whether or not they currently license the Campus Solutions product, can log on to the MyOracle Support site to watch videos about the many different product features delivered in Campus Solutions.

These videos, called Transfers of Information (TOIs), are created by the product developers who actually design and build the features and functionality. So you are getting your information straight from the builder. The videos range in length from five minutes to 60 minutes or more, depending on the depth and complexity of what you are seeking to learn...or assemble. Each video typically includes an overview of the feature, the different aspects and use cases for it, how to set it up, and how it can be used.

Most of our Campus Solutions customers use these videos to evaluate whether or not they want to activate a new feature for their users. They learn what is involved to 'turn on' a new feature and what the benefits and uses will be for their students and staff. If they decide to take on the new feature, the TOIs show them how.

We also have several videos that provide informative overviews of various new features in Campus Solutions. Now you can be INVOLVED and UNDERSTAND! Try it!

--Oracle Student System Teams

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The Oracle Higher Education Student Solutions Blog is intended to help inform and update readers on the most current activities, resources, and strategies relevant to the ongoing investments Oracle is making in its PeopleSoft Campus Solutions suite of products and the new Oracle Student Cloud product now in development. Higher education team members contributing to this blog include product strategy and development, customer support, product specialists, technical experts, and other organizations in Oracle that serve the higher education community.

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