I saw a question recently about the limits of the Auto Service Request (ASR) feature in Ops Center:
"I have some hardware, including some switches, that are listed as supported in the ASR documentation but not in the Ops Center documentation. Can I still use Ops Center's ASR for them?"
In Ops Center, ASRs are generated through asset monitoring, so if a piece of hardware isn't supported in Ops Center, Ops Center can't generate ASRs for it. The Certified Systems Matrix talks a bit about how assets need to be listed as supported for both products for ASR through Ops Center to work for them.
The ASR documentation also has more information about what it supports. For products outside of Ops Center's umbrella, you'll need to use a separate ASR manager.