By Owen Allen-Oracle on Sep 05, 2013
I got a question about making Ops Center work with other tools:
"My environment uses CA Unicenter. Is there a way for me to forward alerts from Ops Center over to CA Unicenter?"
There are two ways to do this.
One way is to use Halcyon's Neuron Integration, which can take alerts from Ops Center and pass them on to CA Unicenter or other Enterprise Management Frameworks.
Another way is to use Oracle Enterprise Manager Cloud Control to take data from Ops Center and then send it on to CA Service Desk.
1. Make sure that any asset that you want to pass along alerts for is Agent-managed in Ops Center.
2. Use the System Monitoring Plug-in to connect Ops Center to Cloud Control.
3. Use the CA Service Desk Connector to connect Cloud Control to CA Unicenter.
Cloud Control has connectors for a variety of Enterprise Management Frameworks, including BMC Service Desk, IBM Tivoli, and HP Service Manager.