The Ops Center license

I've seen a few questions about the license for Ops Center:

"What does the Ops Center license cost? Is it supported to manage Oracle Solaris on non-Oracle hardware with Ops Center? What about Oracle hardware with a non-oracle OS, or non-Oracle hardware with a non-Oracle OS?"

There are two parts to this answer. The first is that the license for Ops Center itself is free.

Support is pretty simple, too. Basically, if a system has Oracle stuff (hardware, OS, Oracle VM), you can get support for managing it through Ops Center. So, if you have Oracle Solaris on non-Oracle hardware, or Oracle Hardware with Red Hat on it, you can get support for it. A system with no Oracle hardware or software is unsupported, though.

Comments:

If there is old Sun hardware, without hardware support, can Ops Center be used?

Posted by David on May 01, 2013 at 09:58 AM MDT #

Hi Owen,

What about support for the Ops Center software itself ?

Can SR's be raised for Ops Center application problems under this free licensing arrangement ? If so, does that support extend to the Solaris or Oracle Linux OS running on the Enterprise and Proxy Controllers ?

I understand that the Ops Center license is free, but Ops Center needs an OS on which to to run, and the OS needs hardware. I'm not sure where the support ends.

Posted by guest on May 06, 2013 at 02:39 AM MDT #

David and guest,

I'm looking into these questions. I'll get back to you once I have solid answers for you.

Posted by Owen on May 07, 2013 at 03:06 PM MDT #

David,

First, check the Certified Systems Matrix - old hardware might not be supported from a technical standpoint.

If you have hardware that is supported according to the Certified Systems Matrix, but you don't have a support contract on it, it can still be supported through Ops Center if you have a supported Oracle OS or Oracle VM on it.

Posted by Owen on May 08, 2013 at 01:24 PM MDT #

Guest,

You can file SRs for Ops Center itself, yes. But to get OS and hardware support in your environment, you need support contracts for the OSes and hardware themselves, including those running the Enterprise Controller and Proxy Controllers.

If you have a problem with Ops Center itself, even if it's related to the OS or hardware supporting the EC or PC, then Ops Center support covers that. But if you're having issues with an asset that's being managed through Ops Center, you need to have a support contract for some part of that asset (HW, OS, or OVM) in order to file an SR about the problem.

Let me know if that's helpful.

Posted by Owen on May 08, 2013 at 01:41 PM MDT #

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This blog discusses issues encountered in Ops Center and highlights the ways in which the documentation can help you

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