By Owen Allen-Oracle on Jun 11, 2015
Ops Center includes a feature called Auto Service Request, which can automatically file service requests for managed hardware. However, I've seen a bit of confusion about how to get it running.
First, the prereqs - to get ASR running, you need to be in connected mode, and you need to have a set of My Oracle Support (MOS) credentials entered in the Edit Authentications window. Your MOS credentials have to be associated with a customer service identifier (CSI) with rights over the hardware that you want to be enabled for ASR.
Once you've got that, you'll click the Edit ASR Contact Information action in the Administration section. This opens a window where you specify the default contact information for your assets, which is used for all ASRs by default.
If you have assets that need separate contact information, you can specify separate ASR contact information for an asset or a group of assets. That info is used in place of the default contact info.
Finally, once you've got the contact info in the system, you click Enable ASR. This action launches a job to enable the assets for ASR, and it attempts to enable new assets for ASR when they're discovered. From then on, if a critical incident occurs on the hardware, ASR should create a service request for it.
Take a look at the Auto Service Request chapter of the Admin Guide for more information.