Register Now! Oracle Social Relationship Management Implementation Boot Camp

Oracle Social Relationship Management (SRM) is a product that helps you manage and scale your relationship with customers on social media channels.

What will you learn
Through pre-work (online) and course content (instructor led workshop) this boot camp will give you the information and skills required to implement Oracle Social Relationship Management.

The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be set-up, configured, and implemented in various different situations.



2-5 September 2014
Oracle Office London
London, UK

  Configure the Social Relationship Management account settings

  Take actions on posts in Publish

  Create and attach coupons and polls to social streams with Publish

  Set up Dynamic Link Tracking

  Create and manage Topics

  Build a view and create a brand template in Content & Apps

  Configure SRM and CX Solution integrations

  Oracle SRM Value Proposition

  Key Differentiators

  Live Demonstrations


Audience
This training is intended for partners:

  Agency Account Manager

  Brand Manager

  Community Manager

  Marketing Manager

  PR Manager

  Social Media Manager

  Functional Implementer

  Project Manager

  Analytics Manager .


Duration
This is a 4 days in class boot camp.

Registration Fee
362 GBP (includes taxes)

Prerequisite Training/Knowledge:

  Basic understanding of at least one other related Oracle CRM/CX product implementation (Siebel, Eloqua Marketing Cloud, RightNow CX Cloud Service, etc).

  Strongly recommend the individual be Specialized in a Customer Experience (CX) related product

  Deep knowledge of general Social Media Marketing/Management practices and guidelines

  Recommended: Pass the Oracle Social Relationship Management PreSales Specialist Guided Learning Path and Assessment Exam

  Recommended pre-reading is available on the Oracle SRM Knowledge Zone



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