Sexta-feira Abr 04, 2014

Arrow: Oracle Sales University - "Customer Experience" - 8/Abr/14

Customer Experience: Empowering People. Powering Brands.

Esta sessão aborda o tema de como a revolução digital está a transformar o modo como as empresas interagem com os seus clientes. Aquilo que antes era fundamentalmente uma relação humana – cara a cara, ao telefone, numa loja, ou num evento – transformou-se num cenário muito mais complexo, em que a informação passou a estar facilmente acessível a qualquer pessoa, em qualquer momento, em qualquer dispositivo, em formatos digitais cada vez mais variados e facilmente partilháveis.

Estas alterações modificaram radicalmente os processos de compra e a forma como as pessoas querem e esperam relacionar-se com as empresas. Neste mundo novo em que os clientes podem tomar decisões de compra sem sequer contactar directamente as empresas, a ‘experiência do cliente’ assume uma importância cada vez mais decisiva.

Nesta sessão vamos analisar as razões da cada vez maior importância destes conceitos, e de como as soluções de Customer Experience da Oracle podem ajudar as organizações a controlarem melhor a relação com os seus clientes através dos mais diversos canais, pontos de contacto e dispositivos usados por estes.


Customer Experience (CX)
- CRM & CX (Sales Cloud, CX, RightNow)

- WebCenter Sites


António Montez

Emanuel Moreira

Local: Arrow - Av. D. João II, 1.17.03 2º C/D - Central office | Parque das Nações 1990-084 Lisboa

Para mais detalhes e registo, por favor consulte este link.

Quinta-feira Fev 06, 2014

Oracle Social Relationship Management - Fast Track Friday Sales & Pre-Sales training



FAST TRACK FRIDAY ORACLE SOCIAL RELATIONSHIP MANAGEMENT SALES & PRE-SALES


The Oracle Social Relationship Management Fast Track Friday is a FREE live virtual training session designed to provide attendees with an overview of the recommended training they need to pass the associated Sales and Pre-Sales Specialist assessments.
What will we cover:
The Oracle SRM Fast Track Friday was created for partners that already have a basic understanding of the Oracle SRM solution and have reviewed the recommended online training for the SRM Sales and PreSales Specialist roles. The Fast Track Friday session will review the content provided in those online trainings.
By the end of the Fast Track Friday session and along with the recommended pre-requisites - each attendee should be able to take and pass the Oracle Social Relationship Management PreSales Assessment and/or the Oracle Social Relationship Management Sales Assessment.
Reviewed in this Session:

  • Oracle SRM – Market Definition
  • Oracle SRM – Market Trends & Drivers
  • Oracle SRM – Solution Overview
  • Oracle SRM – Positioning the Solution Based on Customer Profile
  • Oracle SRM – Objection Handling and Competition
  • Oracle SRM – High Level Introductory Demonstration

*Note: Not all of the recommended training is covered/reviewed in the Fast Track Friday session. We highly recommended some pre-reading prior to attending this session. (Details below)


Duration:
The Oracle SRM Fast Track Friday is a 90 minute live virtual instructor led session.
Note: The duration is intended for general reference. The Fast Track Friday instructor may recommend a different approach in rolling the session. Students are required to check the Fast Track Friday duration for the scheduled event they are interested in.

Audience:
This training is targeted for partners. Any sales, pre-sales, practice leads, consultants or marketers are welcome! This session is specifically tailored to those individuals who are preparing to take the SRM Sales and/or PreSales Specialist exam.

Prerequisite Requirements:
OPN Gold + Member
Basic understanding of Oracle SRM and related technologies.
Pre-Reading (Highly Recommended)

Agenda Topics:

  • 90 Minute Fast Track Friday Agenda Topics
  • Introductions/Set-up (2 minutes)
  • GLP Review (40 minutes)
  • Market Definition
  • Market Trends & Drivers
  • Solution Overview
  • Positioning the Solution Based on Customer Profile
  • Objection Handling and Competition
  • High-level Introductory Demonstration (40 minutes)
  • Q & A with Instructor (7 minutes) Online Assessments


Take Online Assessments

Please ensure that you have an Oracle PartnerNetwork account set up at least 24 hours before the Fast Track Friday training in order to access the assessment exams.

If you are unable to access, please contact your Oracle administrator or your Oracle Partner Business Center for assistance.
Contact Us:


For more information about Oracle Social Relationship Management training available to Oracle Partners, visit competencycenter.oracle.com.

Quinta-feira Jan 09, 2014

Fusion HCM Boot Camp Madrid 24-27 February

Nos próximos dias 24 a 27 de Fevereiro terá lugar em Madrid uma formação para parceiros sobre HCM.

Trata-se de um programa de formação gratuito, no entanto, a ter lugar no nosso escritório da Oracle em Madrid.

Abaixo pode consultar o detalhe de cada sessão.

·         Fusion HCM Core HR  (24 a 25 Fev)

·         Fusion HCM Talent Management (26 a 27 Fev)

 Mais informações, por favor contactar com ricardo.nobre@oracle.com

 

Quinta-feira Dez 26, 2013

Webcasts: Innovations in Applications, Technology & Hardware

Dear Partner,

I am pleased to inform the availability of new Oracle Partner Network web page for Innovations in Applications, Technology & Hardware - webcast. Please bookmark this Innovations in Applications, Technology and Hardware webcast URL for your further usage. You can register to the next webcasts and you can find previous recordings via this OPN Page.

I am also pleased to invite you to join the next Innovations in Applications webcast.This program will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire Partner's personnel to conduct successful sales, after sales and delivery at their Customer. Moreover, we aim to inspire you to conduct further Product Training and Certifications. And finally we'll provide you a chance to join Ecosystem's Product specific Community to learn and to contribute.

This program will be presented as per the schedule below after the billable day (4:00 to 5:00 PM CET). The webcast is intended for Partner's Implementation Certified Specialists but Innovations in Applications is open for other Partner's personnel as well. At first, Oracle representative will discuss Oracle's contribution to partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast.

What are the Benefits for partners?

  • Find out how Innovations in Applications helps you to improve your sales, after sales and delivery
  • Discover new functions and features so you can enrich your Customers's solution
  • Learn more about Oracle products, especially sales positioning
  • Hear crucial questions raised by colleague alike, learn from their interest
  • Engage and present your questions to subject experts
  • Be inspired of the richness of Oracle's product portfolio – for your and your customer's benefit.
  • Be inspired to seek further Product Training and Certifications - Make your competence known and recognized! Brand yourself!

Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall product portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations.

Product breakout sessions available on January 20th:

Topics

Speaker

To Register

Drive Innovation with E-Business Suite Extensions for Oracle Endeca. This is an exciting new way any employee from the shop-floor manager, to marketing, HR and accounting search for all sorts of job specific information to instantly find answers for ad hoc questions that are otherwise hard. This facility has been pre-packaged into more than a dozen work areas to help in many ways such as tracking and manage customer products to improve after-sales service, assisting in reconciliation of accounting for all supply chain sub-ledgers, or improving manufacturing works order productivity. Join this webinar to see how you can use these eye-catching modules to drive innovation within your client’s E-Business suite implementation.

Mike Hallett, EMEA A&C Director for Business Analytics

Align Chart of Accounts and other Hierarchies with Oracle's Enterprise Dimension Governance solutions Businesses frequently make changes to their many key dimensions along which they manage the enterprise: charts of accounts, departmental and sales hierarchies, product reporting hierarchies, HR organisation structures. Oracle's Enterprise Dimension Governance solutions leveragibg DRM and DRG, helps Business Users to proactively unify cross-functional changes in these master dimensions across operational (ERP), analytical (BI) and enterprise performance management (EPM) systems. This minimises errors and smoothly synchronises IT systems, saving time and resources by streamlining otherwise manual, error-prone and uncoordinated change events.

Gilles Demarquet, Director, Global Market Development, Business Analytics product Group

Oracle Eloqua changes the way organisations communicate and listen to their buyers. One of the most recent and strategic Oracle acquisitions, Eloqua, the World’s leader in Marketing Automation and Revenue Performance, transforms customers approach to the traditional sales & marketing concepts. In this breakout session, we will review the overall Eloqua’s unique value proposition and will present how it suits the customer’s existing CRM architecture to help them accelerating their Customer Experience business transformation project.

Nick Dennis, Principal Sales Consultant, Oracle Eloqua Sales Consulting

Oracle HCM Cloud services Digital innovation. In this breakout session, Anand Subbaraman and Fabrice De Carne Carnavalet will present the latest Social, Mobile and Business intelligence innovation in Oracle HCM Cloud services and explain How this is transforming HR capabilities and taking the employee experience to the next level.

Fabrice de Carné, Oracle Taleo Product Strategy Director, EMEA
Anand Subbaraman, Senior Director HCM Strategy

Build innovative solutions using Word/Excel without the need for programming. Find out how Oracle's uniquely differentated Policy Automation (On-Premise, Cloud, Mobile or BPS) solution can help Partners to differentiate themselves to win more projects and drive stronger revenue streams across any industry or product pillar.

Peter Jeavons, WE Specialist Sales Leader, OPA

Oracle Commerce -- Selling Experiences that Drive Revenue and Loyalty. Oracle Commerce drives selling experiences on for world's biggest and best brands. The solution enables businesses selling online to deliver a consistent, relevant, and personalized cross-channel buying experience for buyers.

Katrina Gosek, Director, Oracle Commerce Product Strategy

JD Edwards EnterpriseOne – A mobile ERP for your future needs. Oracles JD Edwards EnterpriseOne product line just continues to grow. Along with growth comes an increasingly broad set of solutions specifically tailored for mobility. The JD Edwards EnterpriseOne Mobile offerings range from broad support of tablet based applications all the way down to specific task based SmartPhone apps. This session will explore these mobile solutions and help you discover insight into future product plans for JD Edwards and mobility.

Chris Walsh, Product Strategy Director, Oracle

Fusion ERP – What is in today. Fusion ERP is a product that Oracle invested heavily in, and for good reason! It is the next generation of ERP. that is inline with changes in technology. Nucleus Research has placed it in the Leader Category for ERP. This innovative cloud offering has a modular aproach, that make it an active condtener for our customers, designed to work as a comlete financial solution. Oracle's ERP Cloud offering help our customers improve performance, lower IT costs, and get better results that matches business needs. Oracle Fusion Financials is comprehensive and integrated that provides highly automated financial processing, effective management control, and real-time visibility to financial results. It provides everything organizations need to make better decisions, meet financial compliance and improve their bottom line.

Glenda O'Keefe, Lead Senior ERP SC, Oracle Direct Ireland

Contract Commitment and Commitment Budgetary Control. Leverage Budgetary Control for your Public Sector opportunities. Find out how the Commitment Model enables public sector organizations to be compliant with new regulatory requirements for budgeting process and to manage their business using dual budgeting.

Andreea Panduru, Oracle E-Business Suite Implementation Consultant

Useful Links for you to bookmark:

1. You might want to bookmark the Enablement blog page Oracle Partner Enablement. Please check this regularly as we publish lots of good content here just for you.

2. You might want to bookmark the Knowledge Zones page for solution-focused pages designed to jump start your path towards Specialization.

3. You might want to bookmark the global event calendar page events.oracle.com.

Delivery Format

The Innovations in Applications, Technology & Hardware program is a series of FREE prerecorded Oracle product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live.

This program consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, Oracle representative will discuss Oracle's contribution to Partners. Then you'll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast.

You can also see webcasts afterwards as its content will be available online for the next 6-12 months.

The next webcasts will be presented as follows:

Innovations in Applications

Innovations in Technology

Innovations in Hardware

January 20th 2014

TBD

TBD

April 7th 2014

TBD

TBD

Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5.

Duration

Maximum 1 hour

For further information please contact me Markku Rouhiainen.


Best regards,

Markku Rouhiainen
Director, Partner Enablement EMEA

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