Thursday Oct 01, 2015

Pivot to the Cloud - Partner Tour


Specialized. Recognized by Oracle.
Preferred by Customers.

Oracle Alliances & Channels presenta:

"Pivot to the Cloud - Partner Tour"

Gentile Partner,


Oracle Alliances & Channels Italia è lieta di presentare "Pivot to the Cloud - Partner Tour", un’iniziativa dedicata a tutti i Partner Oracle che ha l’obiettivo di presentare le politiche commerciali, i programmi di incentivazione e una sintesi della proposta Cloud Oracle, sia di piattaforma che applicativa.

Che tu abbia già un’offerta e delle esperienze in ambito Cloud o che tu sia nella fase iniziale di trasformazione della tua offerta e del tuo modello di business verso il cloud, non puoi mancare ad una delle date di questo eccezionale Tour attraverso l’Italia, nelle città di:

  • Roma, 8 Ottobre

  • Bologna, 13 Ottobre

  • Padova, 14 Ottobre

  • Milano, 15 Ottobre
Calendar 8 Ottobre, 2015
14:00 - 18:00
Villa Malta, Roma
Calendar 13 Ottobre, 2015
14:00 - 18:00
Biblioteca Salaborsa,
Calendar 14 Ottobre, 2015
14:00 - 18:00
Caffè Pedrocchi,
Calendar 15 Ottobre, 2015
14:00 - 18:00
Palazzo Giureconsulti,


14:00 Registrazione e Welcome Coffee
14:30 Oracle Cloud Partner Strategy
A&C Country Leader
15:00 SaaS offering and Value Proposition
Applications Cloud Specialist
15:30 PaaS offering and Value Proposition
Technology Cloud Specialist
16:15 Politiche Commerciali Cloud per i Partner
A&C Solution Specialist
17:00 Partner Cloud Enablement - Iniziative e calendario
A&C Business Development
17:10 Oracle Cloud Day, Milano 19 Novembre : Partner Engagement
17:20 Q&A
17:45 Aperitivo in Rosso - cocktail buffet con degustazione

Ti aspettiamo!

Per maggiori informazioni contatta la segreteria organizzativa:

Cordiali Saluti,
Oracle Alliances and Channels Italia


Dove & Quando

Roma, Villa Malta
8 Ottobre 2015

Bologna, Biblioteca Salaborsa
13 Ottobre 2015

Padova, Caffé Pedrocchi
14 Ottobre 2015

Milano, Palazzo Giureconsulti
15 Ottobre 2015

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Monday Nov 25, 2013

Oracle RightNow Cloud Service PartnerLab PILOT - January 15th-16th, Milan

Oracle RightNow Cloud Service PartnerLab PILOT

Objective of the PartnerLab PILOT: To increase product awareness of Oracle RightNow Cloud Service.

This PartnerLab event presents the fundamental concepts of the Oracle Customer Service Applications in Cloud.

It introduces you to functional areas of the product, how it is used and what you need to consider when implementing it for an organization.

15-16 January 2014

Oracle Italia
Viale Fulvio Testi 136
20092 Cinisello Balsamo

Free of charge.

Nature of the event: This PartnerLab is a workshop type of 2 day event led by Oracle PreSales and Product Development subject matter experts. These 2 days consist of discussions, presentations, demonstration and hands on exercises. Note: hands on exercises in a Cloud environment. It is not an implementation training. This PartnerLab will be delivered in English

Preferred profile of a participant: This PartnerLab is designed for Customer Service Implementation architects, presales and implementation consultants; those who will support your Oracle RightNow Cloud Service sales and consulting practice as it grows. These individuals may be members of a centre of excellence, or skills leadership office. The individual who is attending the PartnerLab must have prior experience implementing a Customer Service solution. We expect your participant to leverage lessons learned onwards in your organization (i.e. a Train the Trainer approach).

Seats available for your Organization: Two (out of total 16). Note that we have only 16 seats in total for this event. Please plan in advance your backup person in case you will have to cancel your attendance.

Mandatory prerequisites for a participant: Please complete assessment before you attend the PartnerLab event: the assessments cover foundational information about Oracle RightNow Cloud Service.


This is the 1st Oracle RightNow Cloud Service PartnerLab PILOT (globally) meaning:

  • We have not done this earlier, so it is possible there might be some demo "effects".
  • We will be utilizing 1st time ever Wireless Access in the context of an Oracle RightNow Cloud Service PartnerLab, thus, there might be occasionally temporarily and unexpected lack of wireless bandwidth.
  • We might not have all Answers to Questions raised, in which case we will provide an Answer later.
  • We will have Oracle RightNow Cloud Service Subject Matter Experts (SME) hosting 16 Participants, each SME having a certain Customer Service Area in their responsibility. So, you have a good chance to network with the right people.

Take and pass assessments prior to participate to the PartnerLab:

Please notice that you will have to have your Oracle account updated with your OPN pin code, read more here. The topics covered during the PartnerLab will build on this foundational information, so it is very important that you complete this pre-work prior to the first day of the PartnerLab. For potential technical issues please contact the Partner Business Center.

Tentative Agenda: Please see below the tentative agenda (subject to changes).

Day 1 Day 2
09.00 - 11.30 Start Day 1
RightNow Cloud Service Overview
Web Self Service Overview
Web Self Service Hands-On Labs
09.00 - 11.30 Start Day 2
Contact Center Overview
Contact Center Hands-On Labs
11.30 - 11.45 Break 11.30 - 11.45 Break
11.45 - 12.45 Knowledge Base Overview
Knowledge Base Hands-On Lab
11.45 - 12.30 Reports and Dashboard Overview
Reports and Dashboard Hands-On Labs
12.45 - 13.45 Lunch 12.30 - 13.30 Lunch
13.45 - 15.15 Social Self Service, Monitoring and Community Overview
Social Hands-On Labs
13.30 - 15.30 Marketing and Feedback Overview
Marketing and Feedback Hands-On Labs
15.15 - 15.30 Break 15.30 - 15.45 Break
15.30 - 17.00 Administration Capabilities Overview
Administration Hands-On Labs
15.45 - 17.00 Product Roadmap
Customer Case Studies
17.00 - 17.15 Q&A - Day 1 wrap up
After closing buffet dinner at Oracle
17.00 Q&A - Day 1 wrap up

REGISTRATION: Register via this link as soon as possible, 10th January, latest. Note that we have only 16 seats in total for this event and after the 10th of January we will release free seats for other organizations to register. Please plan in advance your backup person in case you will have to cancel your attendance.

Important! In order to register you need to have an OPN account. Please see the Profile badging step-by-step guide for partners for reference on how to create the account.

We look forward to your participation!

What we expect from you:

  • You will bring your own laptop.
  • You will bring your own 3G USB modem for backup.
  • You have conducted the assessments.
  • You will be flexible in terms of Agenda and Progress as we intend this to be more of a Workshop having Dialogue rather than sticking tightly into the tentative timeline.
  • You will provide lots of written feedback comments as after this Pilot we will evaluate whether we would start Oracle RightNow Cloud Service PartnerLab Program or not (Program meaning a series of similar 2 Days Workshop Hands On Events hosted by Oracle Alliances & Channels to Ecosystem in EMEA). Thus, you'll have an unique chance to contribute into this Decision and Content/Format of this potential Program.

What this is not:

  • This PartnerLab does not replace Oracle University Trainings.
  • This PartnerLab does not lead to a Certification as such.
  • This PartnerLab does not enable Partners to full and complete implementation skills.

Thursday Feb 16, 2012

Build up your partner competencies and get specialized in Oracle Applications today!

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