By User801018-Oracle on Oct 01, 2015
Oracle RightNow Cloud Service PartnerLab PILOT
Objective of the PartnerLab PILOT: To increase product awareness of Oracle RightNow Cloud Service.
This PartnerLab event presents the fundamental concepts of the Oracle Customer Service Applications in Cloud.
It introduces you to functional areas of the product, how it is used and what you need to consider when implementing it for an organization.
15-16 January 2014
Viale Fulvio Testi 136
20092 Cinisello Balsamo
Free of charge.
Nature of the event: This PartnerLab is a workshop type of 2 day event led by Oracle PreSales and Product Development subject matter experts. These 2 days consist of discussions, presentations, demonstration and hands on exercises. Note: hands on exercises in a Cloud environment. It is not an implementation training. This PartnerLab will be delivered in English
Preferred profile of a participant: This PartnerLab is designed for Customer Service Implementation architects, presales and implementation consultants; those who will support your Oracle RightNow Cloud Service sales and consulting practice as it grows. These individuals may be members of a centre of excellence, or skills leadership office. The individual who is attending the PartnerLab must have prior experience implementing a Customer Service solution. We expect your participant to leverage lessons learned onwards in your organization (i.e. a Train the Trainer approach).
Seats available for your Organization: Two (out of total 16). Note that we have only 16 seats in total for this event. Please plan in advance your backup person in case you will have to cancel your attendance.
Mandatory prerequisites for a participant: Please complete assessment before you attend the PartnerLab event: the assessments cover foundational information about Oracle RightNow Cloud Service.
This is the 1st Oracle RightNow Cloud Service PartnerLab PILOT (globally) meaning:
Take and pass assessments prior to participate to the PartnerLab:
Please notice that you will have to have your Oracle account updated with your OPN pin code, read more here. The topics covered during the PartnerLab will build on this foundational information, so it is very important that you complete this pre-work prior to the first day of the PartnerLab. For potential technical issues please contact the Partner Business Center.
Tentative Agenda: Please see below the tentative agenda (subject to changes).
|Day 1||Day 2|
|09.00 - 11.30||
Start Day 1
RightNow Cloud Service Overview
Web Self Service Overview
Web Self Service Hands-On Labs
|09.00 - 11.30||
Start Day 2
Contact Center Overview
Contact Center Hands-On Labs
|11.30 - 11.45||Break||11.30 - 11.45||Break|
|11.45 - 12.45||
Knowledge Base Overview
Knowledge Base Hands-On Lab
|11.45 - 12.30||
Reports and Dashboard Overview
Reports and Dashboard Hands-On Labs
|12.45 - 13.45||Lunch||12.30 - 13.30||Lunch|
|13.45 - 15.15||
Social Self Service, Monitoring and Community Overview
Social Hands-On Labs
|13.30 - 15.30||
Marketing and Feedback Overview
Marketing and Feedback Hands-On Labs
|15.15 - 15.30||Break||15.30 - 15.45||Break|
|15.30 - 17.00||
Administration Capabilities Overview
Administration Hands-On Labs
|15.45 - 17.00||
Customer Case Studies
|17.00 - 17.15||
Q&A - Day 1 wrap up
After closing buffet dinner at Oracle
Q&A - Day 1 wrap up
REGISTRATION: Register via this link as soon as possible, 10th January, latest. Note that we have only 16 seats in total for this event and after the 10th of January we will release free seats for other organizations to register. Please plan in advance your backup person in case you will have to cancel your attendance.
Important! In order to register you need to have an OPN account. Please see the Profile badging step-by-step guide for partners for reference on how to create the account.
We look forward to your participation!
What we expect from you:
What this is not: