Monday Apr 07, 2014

Oracle Advanced Customer Support Services

ACS - Invitation for Partners
Thursday, 10th April

Oracle Advanced Customer Support Services (ACS) plan to run a 1 hour webcast on Thursday 10th April 2014 inviting all Oracle's EMEA Partners to understand the ACS services available for resale on the Oracle Partner Store that help to deliver successful Oracle projects, particularly for products where partners may not yet have the relevant skills and resources.

Who should attend?

  • All Partners in Customer facing roles (Sales, PreSales, Sales Consultants)

Why should you attend?

  • Learn how you can increase value as part of a product sale and increase customer satisfaction
  • Learn how you can work with ACS to fill a skills gap in existing or future Oracle projects
  • Learn what services are available for resale at point-of-sale on the Oracle Partner Store
  • Learn the value of the services and when to target the services

ACS services are complementary to your capabilities as you may:

  • choose to focus on reselling and leave services to others. ACS can fill this need.
  • choose to specialize in one area of the Oracle stack e.g Hardware. ACS covers the full Oracle product stack.
  • have a temporary gap (“empty bench”). ACS can fill this gap
  • ramp up on a new technology as you continue selling. ACS can temporarily fill this gap until ramp up is complete.

ACS is complementary to services provided by partners.

I look forward to welcoming you to this webcast

Register here


Edmundo Baires-Herrera
Director, Alliances & Channels
ACS EMEA

Thursday Mar 27, 2014

ISV Community Portal

Scopri il nuovo Portale

ISV COMMUNITY

In collaborazione con ComputerGross è stato creato il nuovo portale di canale ISV Community

Computer Gross

L'obiettivo è di fornire agli ISV un facile accesso ai toolkit, alla documentazione tecnica, alle guide di integrazione ed al supporto tecnico di Oracle.

Panoramica del Programma

Il portale ISV COMMUNITY è parte di un programma rivolto agli ISV per sostenere i Partner ad utilizzare le piattaforme Oracle nella creazione di soluzioni aziendali innovative per fornire ai clienti i "plus"per eccellere in un mercato sempre più globale e competitivo.

All'interno dell'area riservata sarà possibile trovare tutte le informazioni relative al programma ISV COMMUNITY aggiornate costantemente da specialisti Oracle, oltre alla presenza di un percorso formativo che permette di essere sempre aggiornati su prodottti e soluzioni finalizzati al raggiungimento delle certificazioni.

Il Portale ISV COMMUNITY permette inoltre di accedere a tutti quegli strumenti ed ambienti demo dotati di tecnologie e soluzioni di ultima generazione di Oracle oltre alla possibilità di programmare attività per il porting delle applicazioni.

Iscriviti oggi stesso all' ISV COMMUNITY: aiuterai i tuoi clienti a trasformare il loro modo di implementare, utlizzare ed adottare soluzioni di successo.

Click Here!

Per ulteriori informazioni e maggiori dettagli contatta il Team Oracle presso ComputerGross (Distributore Oracle Remarketeer autorizzato)

Paolo Becherelli - Product Specialist Oracle - 335.1647758
Francesco Antonelli - Oracle BDM - 335.1263932
Cristina Masi - Hardware Sales Support - 0571.997717
Irene Palatresi - Software Sales Support - 0571.997927

Team A&C Oracle:

Anita Redaelli - A&C Marketing -02 24959252
Stefano Camisa  - A&C Channel Manager - 02 24959352

Tuesday Mar 25, 2014

Oracle Social Cloud Spring Road Show for OPN Members



The Oracle Social Relationship Management Sales Awareness Boot Camps are designed to enable partners with the selling tools required to present solutions to their clients with a basis of understanding of the technology, its features and its market preparedness.

By the end of the boot camp each student should be able to articulate several key points including (but not limited to) value proposition, strengths of the product, key markets, etc. Each student will complete the course with a level of understanding which will allow them to take and pass the Oracle Social Relationship Management Sales and/or Pre-Sales Assessment exam.


What will we cover:


Social Relationship Management Sales Awareness Boot Camps
Reserve Your Spot Today!


Mar 27 - Mar 28, 2014
Reston, VA


Apr 8 - Apr 9, 2014
Irving, TX


Apr 24 - Apr 25, 2014
San Francisco


May 12 - May 13, 2014
Colombes, France


May 14 - May 15, 2014
London, UK


Audience Format:
This training is targeted for partners. Any sales, pre-sales, practice leads, consultants, marketers, and social media and community managers are welcome

Duration
The boot camp is an instructor led hands-on workshop, available as a one and half day in-class format.

Registration Fee:

  • These events are offered FREE of charge to select Oracle Partners.


Wednesday Mar 12, 2014

New Programs & Enrollments OPN Membership System





Now Live:

New Programs & Enrollments OPN Membership System

Audience: All Indirect Sales & Operations and Direct Sales & Operations Working with Partners

We are pleased to announce OPN Membership Programs and Enrollments (P&E) are now live in the Oracle Partner Store (OPS) and Fusion applications.

What this Means:

OPS now offers our partners Program and Enrollment processes that are streamlined, automated, and fully integrated to our best in class deal registration and ordering. Complimenting this Fusion now provides Oracle sales reps and managers with a complete view into their partners' OPN program information. To access the tool navigate to the P&E Internal User Interface.

It's important to note agreement start and end dates are now being systematically enforced. When OPN Memberships expire all other privileges for the partner will cease. This includes deal registration and ordering (OPS, EDI/XML, and offline) until the membership is renewed. Manage your business/partners and accordingly

Training Resources:

  • Oracle Employees: Complete project information can be found on the MyO Deployment Readiness Page. This includes archived communications, upcoming trainings, and training replays.
  • Partners: Please help spread awareness to your partners. Forward them this External Communication and encourage them to attend one of the trainings detailed within.

We are excited to launch the new OPN Programs & Enrollment solution within the Oracle Partner Store and will continue taking steps to improve our partners' experience.

Best Regards,
Titina Ott

Questions?
Contact your regional Partner Business Center


Thursday Mar 06, 2014

Oracle Social Relationship Management (SRM) Sales Awareness Training in May

Oracle Social Relationship Management (SRM)
Learn about the Oracle SRM platform and key sales strategies

Join us for an Oracle SRM Sales Awareness Training May 12 & 13 in Colombes, France and/or
on May 14 & 15 in London, UK.

Space is limited for both events so RSVP right away to reserve your spot!

Each training will cover Oracle's Social Relationship Management (SRM) suite containing the
Social Marketing Cloud (SM) and Social Engagement & Monitoring Cloud (SEM).

Interactive Agenda:
  • Social Sales Strategies
  • Oracle SRM Value Proposition
  • Key Differentiators
  • Live Demonstrations
  • Partner Playbook and Success Stories
Who should attend?
Any sales, pre-sales, practice leads, consultants, marketers, and social media and community managers are welcome!

Are you working towards your Oracle SRM Specialization?
Great opportunity to jump start your training and path towards specialization.

Come with an eager mind and questions ready for our panel of experts.

--------------------------------------------------------------------------------
Are you in?
Click here to register and reserve your spot for Colombes, France!

Click here to register and reserve your spot for London, UK!

Thursday Feb 27, 2014

ACS - Invitation for Partners Thursday, 10th April


Oracle Advanced Customer Support Services (ACS) plan to run a 1 hour webcast on Thursday 10th April 2014 inviting all Oracle's EMEA Partners to understand the ACS services available for resale on the Oracle Partner Store that help to deliver successful Oracle projects, particularly for products where partners may not yet have the relevant skills and resources.

Who should attend?

  • All Partners in Customer facing roles (Sales, PreSales, Sales Consultants)

Why should you attend?

  • Learn how you can increase value as part of a product sale and increase customer satisfaction
  • Learn how you can work with ACS to fill a skills gap in existing or future Oracle projects
  • Learn what services are available for resale at point-of-sale on the Oracle Partner Store
  • Learn the value of the services and when to target the services

ACS services are complementary to your capabilities as you may:

  • choose to focus on reselling and leave services to others. ACS can fill this need.
  • choose to specialize in one area of the Oracle stack e.g Hardware. ACS covers the full Oracle product stack.
  • have a temporary gap (“empty bench”). ACS can fill this gap
  • ramp up on a new technology as you continue selling. ACS can temporarily fill this gap until ramp up is complete.

ACS is complementary to services provided by partners.


I look forward to welcoming you to this webcast

Edmundo Baires-Herrera
Director, Alliances & Channels
ACS EMEA




ACS - Invitation


April 10th, 2014
10am GMT/11am CET






“For Capgemini, the collaborative project with Oracle Advanced Customer Support Services was a win-win situation.”
Capgemini

“Oracle Advanced Customer Support Services worked seamlessly with us and our partners. The excellent cross-team collaboration ensured a timely implementation, smooth go-live and problem-free switchover.”
The Trainline.







Invitation to the Partner Webcast 11th March, 11am CET

Dear Partner,


We would like to invite you to the Oracle Mobility Platform Webcast for Partners on 11th March, 11am CET.

Are you starting to hear your customers request mobile solutions for employees and end consumers alike? How do your solutions focus on this fast growing market? How can your Oracle based integration, client development and customer experience skills be used to address these mobile requirements?



Live Webcast

Oracle Mobility Strategy & Solutions for Partners


Mar 11th, 2014
10am UK / 11am CET Duration: 1 hour

The webcast will help to address and plan for an increasingly diverse ‘Bring Your Own Device’ culture growing in many enterprises and will cover Oracle’s Mobile Platform and how it affects your Oracle technology-based applications.

Join this Webcast to:

  • Discover comprehensive strategies and solutions for mobilising your applications.
  • Understand how to drive additional value from your solutions to existing and new customers around the globe.
  • Learn how Oracle's integrated Mobile strategy offers the most complete solution to satisfy the requirements of your customers today and into the future.

Agenda:

  • Oracle Mobility Strategy
    Regis Louis, Vice President Product Management, Fusion Middleware EMEA
  • Introducing Oracle Mobile Suite
    James Austin, Director Product Management, Fusion Middleware EMEA
  • Introducing Oracle Mobile Security Suite
    John Waghorne, Principal Product Manager, Fusion Middleware EMEA
  • Why is this important for Oracle Partners?
    Martin Cookson, Business Development Manager, Director for Mobility EMEA
  • How to Learn More and Call to Action
    Martin Cookson, Business Development Manager, Director for Mobility EMEA

Delivery Format

This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24 hours prior to start time may not receive confirmation to attend.

Don't miss this opportunity and Register Today!


Join session now

Monday Feb 24, 2014

Nightschool - Oracle Exadata for Sales & Pres

After April, 1st, 2014, the previous Exadata Database Machine Models X2-2 and X2-8 OPN Specialization will no longer qualify for partner companies to be Exadata Specialized.

With the launch of the Exadata X3 and X4 models, OPN specialists (Sales, Presales and Implementation) must recertify by passing the new Oracle Exadata Database Machine 2014 specialists assessments.

To help partners to prepare for these tests, we are organizing the Exadata Database Machine 2014 Sales & PreSales Night School. This will provide Sales and PreSales consultants with an overview of the new features and benefits of the Exadata X3 and X4 models, together with the customer value propositions, and selling strategies.

The knowledge gained from this course can be used for both new account development, and for targeting existing accounts for upgrades and consolidation projects.

The sessions are delivered as a Live Virtual Class which you can attend directly from your desktop.

Session 1 - March, 17th
(18:00-20:00 CET, 5-7 pm UK)
Audience: Sales and PreSales Consultants

Duration: Two hours - Live Virtual Class

The first day of the Night School takes a look at the market size, trends, and opportunities for the Exadata Database Machine versions X4-2 and X3-8. It will focus on the knowledge and skills needed to be fully equipped to explain the benefits provided by the new features of Exadata, allowing them to address specific business challenges faced by their customers.

Session 2 - March, 18th
(18:00-20:00 CET, 5-7 pm UK)
Audience: PreSales Consultants

Duration: Two hours - Live Virtual Class

The second day of the Night School provides a deeper technical overview of the product's features, technical capabilities and benefits, system architecture, customer value propositions, and sales strategies.

Learn to:

Describe the key features, benefits and capabilities of the Exadata Database Machine and how they provide the hardware platform of choice for many key Oracle solutions.

Qualify customer needs and requirements, and align them to the strengths of the product.

Describe Exadata system architecture and key technology features.

Upsell and cross-sell opportunities for Exadata.

Position and overcome customer objections for Exadata.

Audience:

Sales and Presales consultants that had passed the Exadata OPN Specialists assessments for the Exadata Database Machine Models X2-2 and X2-8 and want to update to the Oracle Exadata Database Machine 2014 specializationMiddleware EMEA.

Sales and Presales consultants that want to become Oracle Exadata Database Machine 2014 specialized Middleware EMEA.

This training is open for registration to Oracle Partners from Europe, Middle East and Africa only.

Cost:

Free of charge for Oracle Partners.

Don't miss this opportunity and Register Today!

 


Join session now

Friday Feb 21, 2014

Partner Deep - Dive Webcast on Planning and Budgeting Cloud Service

Wednesday February 26th 2014 at 09:00 UK / 10:00 CET

Dear partner

I am pleased to invite you to a Partner Deep-Dive Webcast on Planning and Budgeting Cloud Service. Please join us for this live 120 minutes technical and functional deep-dive into the upcoming PBCS offering webcast on Wednesday February 26, 2014 at 09:00 UK / 10:00 CET.

Topics include:

  • Changing the game: Oracle Planning and Budgeting Cloud Service
  • Introduction and latest news
  • Guided live demo tour with focus on
    • How to create an application in minutes
    • Access the Cloud via familiar Excel Interface? Yes, please!
    • Application Life-Cycle Management
    • Data Management options
    • Rock-solid Security and reliability
  • Resources for Partners
  • Q&A Time

Oracle EPM experts will not be disappointed but novices welcome. We assume you are already familiar with the Hyperion Planning & Budgeting Application, and need to know how the Cloud SaaS approach effects how you will implement this for your clients.

To Join the webcast CLICK HERE

For audio reception please use the following details:

  • Phone number: +39(0)236008198
  • Session/Conference ID: 7899301
  • Password: 333111

 

Help:

Minimum requirements and set up for watching an Oracle University Webconference.

  • This Webcast is using Webex, although WebEx software will automatically be set up when you join, you can save time by setting up WebEx Meeting Center before the session. Follow the link and then download for your Operating System.
  • If you have difficulty logging in using the above link please go to: http://ouweb.webex.com/meetingcenter and join with session id: 590969108.
  • Disable popup blockers to allow the webconference to launch. Popup blockers can be disabled by pressing the Ctrl key when you click the join conference button.

You can also see:

For any information please contact:

I will be looking forward to talking to you during the call.

Thursday Feb 06, 2014

FAST TRACK FRIDAY ORACLE SOCIAL RELATIONSHIP MANAGEMENT SALES & PRE-SALES






FAST TRACK FRIDAY ORACLE SOCIAL RELATIONSHIP MANAGEMENT SALES & PRE-SALES

The Oracle Social Relationship Management Fast Track Friday is a FREE live virtual training session designed to provide attendees with an overview of the recommended training they need to pass the associated Sales and Pre-Sales Specialist assessments.
What will we cover:
The Oracle SRM Fast Track Friday was created for partners that already have a basic understanding of the Oracle SRM solution and have reviewed the recommended online training for the SRM Sales and PreSales Specialist roles. The Fast Track Friday session will review the content provided in those online trainings.
By the end of the Fast Track Friday session and along with the recommended pre-requisites - each attendee should be able to take and pass the Oracle Social Relationship Management PreSales Assessment and/or the Oracle Social Relationship Management Sales Assessment.
Reviewed in this Session:

  • Oracle SRM – Market Definition
  • Oracle SRM – Market Trends & Drivers
  • Oracle SRM – Solution Overview
  • Oracle SRM – Positioning the Solution Based on Customer Profile
  • Oracle SRM – Objection Handling and Competition
  • Oracle SRM – High Level Introductory Demonstration

*Note: Not all of the recommended training is covered/reviewed in the Fast Track Friday session. We highly recommended some pre-reading prior to attending this session. (Details below)


Duration:
The Oracle SRM Fast Track Friday is a 90 minute live virtual instructor led session.
Note: The duration is intended for general reference. The Fast Track Friday instructor may recommend a different approach in rolling the session. Students are required to check the Fast Track Friday duration for the scheduled event they are interested in.

Audience:
This training is targeted for partners. Any sales, pre-sales, practice leads, consultants or marketers are welcome! This session is specifically tailored to those individuals who are preparing to take the SRM Sales and/or PreSales Specialist exam.

Prerequisite Requirements:
OPN Gold + Member
Basic understanding of Oracle SRM and related technologies.
Pre-Reading (Highly Recommended)

Agenda Topics:

  • 90 Minute Fast Track Friday Agenda Topics
  • Introductions/Set-up (2 minutes)
  • GLP Review (40 minutes)
  • Market Definition
  • Market Trends & Drivers
  • Solution Overview
  • Positioning the Solution Based on Customer Profile
  • Objection Handling and Competition
  • High-level Introductory Demonstration (40 minutes)
  • Q & A with Instructor (7 minutes) Online Assessments


Take Online Assessments

Please ensure that you have an Oracle PartnerNetwork account set up at least 24 hours before the Fast Track Friday training in order to access the assessment exams.

If you are unable to access, please contact your Oracle administrator or your Oracle Partner Business Center for assistance.
Contact Us:


For more information about Oracle Social Relationship Management training available to Oracle Partners, visit competencycenter.oracle.com.

Saturday Feb 01, 2014

invitation: Oracle Partner Community Forums

The 2014 editions of the Exadata, Exalogic & Manageability and of the Servers and Storage Partner Community Forums for EMEA partners will take place in Prague, Czech Republic, on 1-2 and 2-3 April 2014.

Sharing sales and implementation experiences, customer cases and best-practices among partners constitutes the core of these forums. Through presentations by Oracle solutions experts partners will learn the latest on the different solution areas and the best way to go to market together. One-on-one sessions with Oracle executives can help to boost the relationship between your company and the Oracle organization at local level and facilitate increased sales engagement.

Both forums will be held at the same hotel in the beautiful city of Pragueso that partners interested in both areas can attend the two events while minimizing their travel costs.

Don’t miss the opportunity to participate in these Community Forums. Reserve your place and register before 28th February 2014. (There is no registration fee for Oracle partners).

Review the detailed agendas and register for each of the forums at:

Oracle Partner Community Forums
Innovate and Grow by Sharing Experiences!

Friday Jan 31, 2014

Oracle Fusion Financials Implementation

Oracle Fusion Financials Implementation

Live Virtual Training

Please  join us for this live virtual event to cover Fusion Financials Common Topics.   The topics included in this live one day virtual class are those activities and functionality that are common across Fusion General Ledger, Accounts Payable and Accounts Receivable. This class will be recorded for future use.  This class will be a prerequisite for the Fusion Financials boot camps.

When:
Friday, February 7, 2014: 8:30am EST to 6pm EST – this course will be recorded.
Call logistics will be sent with your confirmation email.

What will we cover
This course covers the set up and implementation topics in common with Fusion General Ledger, Fusion Accounts Payable and Fusion Accounts Receivable.  This course is a prerequisite for the Fusion Financials boot camps.

Learn To
This course will be taught by an experienced Consulting Technical Manager from Oracle Consulting.  It is taught from the point of view of the consultant, as opposed to the end user. 
  • Functional Set Up Manager Overview
  • Common Applications Configuration Overview
  • Configuring Oracle Fusion General Ledger
  • Configuring Business Units and Reference Data Sets
  • Configuring Oracle Fusion Subledger Accounting
Audience
  • Specialized Oracle E-Business Suite Financial implementation consultants with deep accounting backgrounds
  • Experienced Oracle Fusion Implementation Practitioners with an immediate/short term need to become educated in Oracle Fusion Financials 
Expected Outcome
  • Satisfy one of the prerequisites for the Fusion Financial Boot Camps
Registration Requirements:
  • All prerequisites must be met prior to attending the live virtual course
Registration Fee
  • This event is offered FREE of charge to Oracle Partners in good standing
  • The number of lines is limited and will be available on a first-come-serve basis

Monday Jan 13, 2014

Quarterly Partner Sales Update Roadshow - 22th January

Quarterly Partner Sales Update Roadshow
EMEA Systems

Dear Partner,

Oracle A&C, Partner Enablement and Systems Teams are organizing the third series of Systems quarterly face-to-face sales training events.

In this Training, we will give you all the Information about the new Systems Sales Plays with their strategic approach for 2014 and the latest Product News and Updates about Oracle Engineered Systems, Servers and Storage!

Ensure to be up to date with latest Systems sales strategy, products and solutions announcements, competitive positioning and sales tools by attending the Training.

We are pleased to invite you to attend this third Oracle EMEA Systems Quarterly Partner Sales Update Roadshow running in several cities across EMEA.

Who should attend:

  • Your Sales Representatives
  • Your Sales / PreSales Engineers / Product Sales Consultants

You will learn to:

  • Understand and leverage the latest Systems Sales Plays and strategic approaches to sell Oracle Systems and their business value to your customers.
  • Explain Oracle Systems positioning versus the competition.
  • Understand Oracle Systems as the best platform to run the complete Oracle-on-Oracle stack, from Application to Disk.
Register now!

We look forward to your participation in these sales training events!

Best regards,

Michaela Seika - for questions on registration to the training events
Georg Stanzel - general questions about the QPSU Roadshow
Giuseppe Facchetti - for questions on EMEA Partner Programs and Enablement on Hardware
Sasan Moaveni - for questions on EMEA Partner Programs and Enablement on Hardware

Innovations in Applications, Technology & Hardware - January 20th

INNOVATIONS IN APPLICATIONS, TECHNOLOGY & HARDWARE - PROGRAM


January 20th, 2014 at 04:00 pm CET (03:00 PM GMT)

Dear Partner,

I am pleased to inform the availability of new Oracle Partner Network web page for Innovations in Applications, Technology & Hardware - webcast. Please bookmark this Innovations in Applications, Technology and Hardware webcast URL for your further usage. You can register to the next webcasts and you can find previous recordings via this OPN Page.

I am also pleased to invite you to join the next Innovations in Applications webcast.This program will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire Partner's personnel to conduct successful sales, after sales and delivery at their Customer. Moreover, we aim to inspire you to conduct further Product Training and Certifications. And finally we'll provide you a chance to join Ecosystem's Product specific Community to learn and to contribute.

This program will be presented as per the schedule below after the billable day (4:00 to 5:00 PM CET). The webcast is intended for Partner's Implementation Certified Specialists but Innovations in Applications is open for other Partner's personnel as well. At first, Oracle representative will discuss Oracle's contribution to partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast.

What are the Benefits for partners?

  • Find out how Innovations in Applications helps you to improve your sales, after sales and delivery
  • Discover new functions and features so you can enrich your Customers's solution
  • Learn more about Oracle products, especially sales positioning
  • Hear crucial questions raised by colleague alike, learn from their interest
  • Engage and present your questions to subject experts
  • Be inspired of the richness of Oracle's product portfolio – for your and your customer's benefit.
  • Be inspired to seek further Product Training and Certifications - Make your competence known and recognized! Brand yourself!

Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall product portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations.

Product breakout sessions available on January 20th:

Topics

Speaker

To Register

Drive Innovation with E-Business Suite Extensions for Oracle Endeca. This is an exciting new way any employee from the shop-floor manager, to marketing, HR and accounting search for all sorts of job specific information to instantly find answers for ad hoc questions that are otherwise hard. This facility has been pre-packaged into more than a dozen work areas to help in many ways such as tracking and manage customer products to improve after-sales service, assisting in reconciliation of accounting for all supply chain sub-ledgers, or improving manufacturing works order productivity. Join this webinar to see how you can use these eye-catching modules to drive innovation within your client’s E-Business suite implementation.

Mike Hallett, EMEA A&C Director for Business Analytics

CLICK HERE

Align Chart of Accounts and other Hierarchies with Oracle's Enterprise Dimension Governance solutions Businesses frequently make changes to their many key dimensions along which they manage the enterprise: charts of accounts, departmental and sales hierarchies, product reporting hierarchies, HR organisation structures. Oracle's Enterprise Dimension Governance solutions leveragibg DRM and DRG, helps Business Users to proactively unify cross-functional changes in these master dimensions across operational (ERP), analytical (BI) and enterprise performance management (EPM) systems. This minimises errors and smoothly synchronises IT systems, saving time and resources by streamlining otherwise manual, error-prone and uncoordinated change events.

Gilles Demarquet, Director, Global Market Development, Business Analytics product Group

CLICK HERE

Oracle Eloqua changes the way organisations communicate and listen to their buyers.

Monday Nov 25, 2013

Oracle RightNow Cloud Service PartnerLab PILOT - January 15th-16th, Milan

Oracle RightNow Cloud Service PartnerLab PILOT

Objective of the PartnerLab PILOT: To increase product awareness of Oracle RightNow Cloud Service.

This PartnerLab event presents the fundamental concepts of the Oracle Customer Service Applications in Cloud.

It introduces you to functional areas of the product, how it is used and what you need to consider when implementing it for an organization.

WHEN
15-16 January 2014

WHERE
Oracle Italia
Viale Fulvio Testi 136
20092 Cinisello Balsamo
Italy

FEES
Free of charge.

Nature of the event: This PartnerLab is a workshop type of 2 day event led by Oracle PreSales and Product Development subject matter experts. These 2 days consist of discussions, presentations, demonstration and hands on exercises. Note: hands on exercises in a Cloud environment. It is not an implementation training. This PartnerLab will be delivered in English

Preferred profile of a participant: This PartnerLab is designed for Customer Service Implementation architects, presales and implementation consultants; those who will support your Oracle RightNow Cloud Service sales and consulting practice as it grows. These individuals may be members of a centre of excellence, or skills leadership office. The individual who is attending the PartnerLab must have prior experience implementing a Customer Service solution. We expect your participant to leverage lessons learned onwards in your organization (i.e. a Train the Trainer approach).

Seats available for your Organization: Two (out of total 16). Note that we have only 16 seats in total for this event. Please plan in advance your backup person in case you will have to cancel your attendance.

Mandatory prerequisites for a participant: Please complete assessment before you attend the PartnerLab event: the assessments cover foundational information about Oracle RightNow Cloud Service.

Remarks:

This is the 1st Oracle RightNow Cloud Service PartnerLab PILOT (globally) meaning:

  • We have not done this earlier, so it is possible there might be some demo "effects".
  • We will be utilizing 1st time ever Wireless Access in the context of an Oracle RightNow Cloud Service PartnerLab, thus, there might be occasionally temporarily and unexpected lack of wireless bandwidth.
  • We might not have all Answers to Questions raised, in which case we will provide an Answer later.
  • We will have Oracle RightNow Cloud Service Subject Matter Experts (SME) hosting 16 Participants, each SME having a certain Customer Service Area in their responsibility. So, you have a good chance to network with the right people.

Take and pass assessments prior to participate to the PartnerLab:

Please notice that you will have to have your Oracle account updated with your OPN pin code, read more here. The topics covered during the PartnerLab will build on this foundational information, so it is very important that you complete this pre-work prior to the first day of the PartnerLab. For potential technical issues please contact the Partner Business Center.

Tentative Agenda: Please see below the tentative agenda (subject to changes).

Day 1 Day 2
09.00 - 11.30 Start Day 1
Introductions
RightNow Cloud Service Overview
Web Self Service Overview
Web Self Service Hands-On Labs
09.00 - 11.30 Start Day 2
Contact Center Overview
Contact Center Hands-On Labs
11.30 - 11.45 Break 11.30 - 11.45 Break
11.45 - 12.45 Knowledge Base Overview
Knowledge Base Hands-On Lab
11.45 - 12.30 Reports and Dashboard Overview
Reports and Dashboard Hands-On Labs
12.45 - 13.45 Lunch 12.30 - 13.30 Lunch
13.45 - 15.15 Social Self Service, Monitoring and Community Overview
Social Hands-On Labs
13.30 - 15.30 Marketing and Feedback Overview
Marketing and Feedback Hands-On Labs
15.15 - 15.30 Break 15.30 - 15.45 Break
15.30 - 17.00 Administration Capabilities Overview
Administration Hands-On Labs
15.45 - 17.00 Product Roadmap
Customer Case Studies
17.00 - 17.15 Q&A - Day 1 wrap up
After closing buffet dinner at Oracle
17.00 Q&A - Day 1 wrap up
Salutations

REGISTRATION: Register via this link as soon as possible, 10th January, latest. Note that we have only 16 seats in total for this event and after the 10th of January we will release free seats for other organizations to register. Please plan in advance your backup person in case you will have to cancel your attendance.

Important! In order to register you need to have an OPN account. Please see the Profile badging step-by-step guide for partners for reference on how to create the account.

We look forward to your participation!

What we expect from you:

  • You will bring your own laptop.
  • You will bring your own 3G USB modem for backup.
  • You have conducted the assessments.
  • You will be flexible in terms of Agenda and Progress as we intend this to be more of a Workshop having Dialogue rather than sticking tightly into the tentative timeline.
  • You will provide lots of written feedback comments as after this Pilot we will evaluate whether we would start Oracle RightNow Cloud Service PartnerLab Program or not (Program meaning a series of similar 2 Days Workshop Hands On Events hosted by Oracle Alliances & Channels to Ecosystem in EMEA). Thus, you'll have an unique chance to contribute into this Decision and Content/Format of this potential Program.

What this is not:

  • This PartnerLab does not replace Oracle University Trainings.
  • This PartnerLab does not lead to a Certification as such.
  • This PartnerLab does not enable Partners to full and complete implementation skills.
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Today