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GA Release for Intelligent Advisor 20A (12.2.18)

Brad Tuckett
Release Manager

Intelligent Advisor Release 20A (12.2.18) is now available for public cloud and private cloud customers.

CX Sales and B2B Service connector enhancements

The following enhancements have been made to the CX Sales and B2B Service connector:

Dynamic reference data loading

The ability to load in additional data from CX Sales and B2B Service (for example, product catalog or transaction history information) after the user is already part way through an advice experience, is now supported in the Intelligent Advisor-CX Sales and B2B Service integration.

Native Intelligent Advisor control in Application Composer

Adding an Intelligent Advisor interview into a subtab of an agent workspace no longer requires groovy script. A new ‘Intelligent Advisor interview’ subtab type has been added to Application Composer which gets the list of available interviews on the connected Intelligent Advisor Hub for the application designer to simply select.

Connector support for the Case object

Case records can now be loaded, updated and created directly from Intelligent Advisor interviews. This includes support for loading, updating and creating child objects of case (contact, household, message, resource and custom child) within the same interview.

Native Intelligent Advisor Control in App Composer

See also the enhancements added since the 19D GA release: GA Release for OPA 19D (12.2.17)

Want to start using the 20A release?

Public cloud: You can upgrade your testing sites at any time via Oracle Cloud Portal Service Cloud Configuration Assistant. All sites will be automatically upgraded according to the published schedule.

Private cloud (on-premises): Download from Oracle Technology Network (OTN) and Oracle® Software Delivery Cloud.

Want further information?

A summary presentation of the key features and benefits in this release can also be found on OTN.

Join the discussion

Comments ( 2 )
  • Sujiyit George Friday, April 10, 2020
    Do we need to do any other setup tasks to use the Interview using this feature in Engagement Cloud 20 A ? We are getting a "401 Unauthorized" when accessing the interview using this
  • Fiona Guy Friday, May 29, 2020
    Hi Sujiyit
    Can you log a support ticket and send me (or post here) the number so I can follow up?
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