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OPA @ #OOW18

Heike Lorenz
Product Marketing Director

With Oracle OpenWorld 2018 just around the corner we thought we would let you know which sessions to check out for OPA. Both of these sessions are showcasing key OPA customers who are doing incredible things!


Oracle Policy Automation: Changing the Sales and Services Landscape [CAS2349]

With the ever-evolving technology and business landscape, Westpac needed to deliver a seamless, cross-channel, consistent customer experience. Westpac faced challenges such as constantly changing legislative requirements, multiple conversation models based on customer/product/brands, tight timelines, lack of agility, and expensive roll-out. In this session learn how Oracle Policy Automation proved the needed solution that caters to complex rules, policies, and regulatory compliance requirements in real time with an intuitive user interface. These pain points were addressed by integrating Oracle Policy Automation with CRMs such as Oracle’s Siebel and PeopleSoft, and other back-end applications, consolidating conversations and making them brand agnostic.


Intelligent Cloud Applications: Cloud: CX Service, Other

Cloud Platform (PaaS): Cloud Platform (PaaS)

Real Customers, Real Stories: See Featured Customers

Sessions By Topic: Legacy Application Upgrades and New Features

Session Type: Customer Case Study Session



Aaron Webb, Application Services Manager CRM, Westpac

Ashish Goyal, Principal Consultant, Infosys Australia


Using Oracle Cloud Applications to Augment On-Premises Applications [CAS3942]

Legal Aid Ontario (LAO) was challenged to provide knowledge and policy direction to call center agents from disparate knowledge sources. LAO needed to consolidate its know-how into a single repository and use information from Oracle’s PeopleSoft case management support guides and other platforms to automate the search for relevant knowledge. LAO chose Oracle Service Cloud and Oracle Policy Automation. This provided consistent answers and policy guidance to internal and external constituents with multichannel capabilities. Oracle Policy Automation provides the ability to standardize policy decisions and eligibility, and provide an audit trail of decisions and what-if analysis. In this session learn about the challenges and benefits of this solution.


Intelligent Cloud Applications: Cloud: CX Service, Cloud: CX Suite, On Premises: PeopleSoft, Industries: Public Sector

Real Customers, Real Stories: See Featured Customers

Manage Cloud Transformation: Building: Extend Data and Applications

Session Type: Customer Case Study Session



Karl Martineau, CIO, Legal Aid Ontario


NOTE: speakers may change


More information and registration here.


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