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OPA @ MCX 2019 Wrap

Heike Lorenz
Product Marketing Director

I was lucky enough to go to Modern CX for the first time and I got to hear from a number of OPA customers. 

Beachbody

The first was Beachbody, who spoke about their self-service adoption which is being driven by OPA. They achieved 2x ROI in the first year. 

Rafayel Ambartsumyan from Beachbody speaking at MCX 2019

Check out this awesome slide -– they have improved by 27% since Jan 2018! (that’s after the cost of OPA is factored in!)

Photo of slide showing Beachbody selfservice adoption rates improving with OPA

Legal Aid Ontario

Not only did we get to hear about all the great things that Beachbody are doing we also heard how OPA is enabling Legal Aid Ontario to respond to priority client needs across their customer service channels. 

OPA Customer Speaker Panel at MCX 2019

Kenyan Revenue Authority

But the cool stuff didn’t end there! Kenyan Revenue Authority told us how they have totally transformed the way they serve their citizen.  Just see these results below. 

Kenyan Revenue Authority Customer Engagement Performance Statistics

Making them well deserved winners at the 13th Markie Award - The Upshot Award for Best Demonstrated ROI in Sales and Service on top of winning Constellation Research's Supernova Award for Next Generation Customer Experience.

Sheila Mugusia accepting Kenyan Revenue Authority's Markie award at MCX 2019

Well done to everyone involved.

See you next year!

Heike

 

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