I was lucky enough to go to Modern CX for the first time and I got to hear from a number of OPA customers.
The first was Beachbody, who spoke about their self-service adoption which is being driven by OPA. They achieved 2x ROI in the first year.
Check out this awesome slide -– they have improved by 27% since Jan 2018! (that’s after the cost of OPA is factored in!)
Legal Aid Ontario
Not only did we get to hear about all the great things that Beachbody are doing we also heard how OPA is enabling Legal Aid Ontario to respond to priority client needs across their customer service channels.
Kenyan Revenue Authority
But the cool stuff didn’t end there! Kenyan Revenue Authority told us how they have totally transformed the way they serve their citizen. Just see these results below.
Making them well deserved winners at the 13th Markie Award - The Upshot Award for Best Demonstrated ROI in Sales and Service on top of winning Constellation Research's Supernova Award for Next Generation Customer Experience.
Well done to everyone involved.
See you next year!