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OPA for HR Self Service - White Paper

Matthew Bickham
CX Practice Manager

Ulrich Scheuber | OPA Solution Specialist & Matthew
Bickham
| OPA Consulting Practice Manager

 

HR policies built using Oracle Policy Automation increases and
sustains Employee Experience for companies who want their HR professionals to
be able to build employee Self Service capabilities

"Automation of HR/HCM policies, decisions and calculations is a key
element for optimization of HCM processes and reduction of complexity plus associated
operational costs” is a phrase we often hear when talking to HR Executives and
specialists.

» How to adapt regulatory policies based on
internal agreements?

» How to transform existing manual policies
into an existing HCM solution with self service capabilities for the employees?

» How to transform existing, often custom
coded HR policies into new and modern HCM solutions without repeating the
problems of bespoke coding again?

» How to increase transparency, flexibility
and adaptability of existing and new HR policies?

» How to reduce the costs and time to market
associated with new or changed policies?

» How to manage consistency of policies
across different HCM solutions?

» How to reduce overall HR related services
costs in times of limited IT budget whilst increasing service quality and
availability?

These are the questions HR organizations ask themselves on a
regular basis

95% of organizations state that policy change
remains predominantly manual
34% of organizations say inconsistent policy implementation caused poor
customer satisfaction

Source: Economist Intelligent Unit Survey

 

HR Accelerator – The solution of choice

 

Oracle’s HR Accelerator is a prebuilt, easy to adapt solution for
managing legal policies based on best practices. The HR Accelerator package supports
the new Shared Parental Leave (SPL)
regime that came into force on 1st December 2014 for the UK and will apply to
babies due to be born on or after 5th April 2015. An estimated 300,000 couples in the UK will be eligible to take SPL and employers are likely to see a rapidly growing
number of queries and requests. The HR Accelerator includes a SPL self-help module (built
directly from legislation) to deflect complex queries away from the HR
department.

 

The HR Accelerator includes a quick start package for
implementing and adapting the prebuilt policies to specific client needs. Part
of the HR accelerator package is a number of pre-agreed consulting days which a
customer can use to adapt policies, branding and for enablement of the business
users who wish to model and adapt their own HR policies.

 

Oracle Policy Automation, the
underlying engine of the HR Accelerator, allows modeling, managing, testing and
automation of policies without IT involvement. Policies modeled in Oracle
Policy Automation are used to create guided interactive service dialogues to
become part of:

» Employee
facing Self Service portals

» Mobile
HCM solutions

» and
HR service center solutions

These same policies can also be included into Core HCM solutions, On-Premise and in the Cloud, for consistent policy execution across the enterprise.

Key Benefits

Deploy and automate prebuilt HCM policies, which
can be easily adapted by business users

All rules are modeled in OPA using business
friendly ‘natural language’ using Microsoft Word and Excel

Rule logic, attribute naming and mapping
components are designed for business rule authors to update and extend

Testers can test rules directly in OPA with no
previous programming skills required

Record a complete audit trail of how decisions
are reached

Available in the Cloud so no infrastructure
required to set-up and run

Deploy web-based interviews directly from the
modeled processes and policies

 

Significant cost reduction

Contacts per case drop from 3 to 1

Agent training time drops from 60 days to 5

Policy changes in days instead of months

Appeals and error rates cut in half
 

Pre-built legislation and Best Practices

Currently
available are

Maternity pay and leave calculator

Shared Parental Leave eligibility and pay

Paternity pay and leave

Employee on-boarding

Employee off-boarding

Sick pay calculator

Career break

Voluntary redundancy calculations

Change of personal details

Change of contract details

For a full copy of the White Paper, you can download a .pdf version from here.

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