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Smart Advice. Personalized. Agile. Auditable

Reimagining what’s possible with Service

Fiona Guy
Snr Principal Product Manager OPA

with Harriet Franklin, Senior Principal Product Manager, OPA

 

For those able to attend Modern Customer Experience in Chicago (April 10 -12th), we have a fantastic line-up of sessions that will highlight customers using Oracle Policy Automation (OPA) to reimagine customer, citizen and agent experiences.  Learn from customers in all industries as they share their success and talk about how they made self-service improvements, provided personalized service and answered all the difficult questions with accurate advice tailored to the individual.

 

This year, the sessions are:

 

Mr Consistency: Getting the hard stuff right across your CX stack [BRK1493]

Thursday April 12, 10:45-11:30am | W192a – Level 1 West Building (McCormick Place)

Speakers:

Patrick Jarjoura, Deputy Head of IT, CNAF

Davin Fifield, Vice President Oracle Policy Automation

 

You are not me: Why giving accurate advice is hard and how to make it easier [BRK 1458]

Wednesday April 11, 5:15pm-6pm | W192b – Level 1 West Building (McCormick Place)

Speakers:

Rodel Simpauco, Sr. Manager Information Technology, Dexcom

Mike Morris, Oracle Service Cloud Developer, Dexcom

Davin Fifield, Vice President Oracle Policy Automation

Harriet Franklin, Senior Principal Product Manager Oracle Policy Automation

 

Re-imagining what’s possible with Self-Service – Customer Panel [BRK1495]

Wednesday April 11, 4:15pm-5pm | W190 – Level 1 West Building (McCormick Place)

Speakers:

Rafayel Ambartsumyan, Sr. Director of Customer Experience, Beachbody

Mike Hill, Beachbody

Harriet Franklin, Senior Principal Product Manager Oracle Policy Automation

 

We also have two pre-conference sessions where you can get hands-on learning about OPA by building your own interactive advice. These workshops are:

 

Hands-On Workshop Part I: Why giving advice is hard and how to make it easier [EDU1530]

Tuesday, Apr 10, 09:30 a.m. - 11:00 a.m. | W194a - Level 1 West Building (McCormick Place)

Speakers:

Davin Fifield, Vice President Oracle Policy Automation

Harriet Franklin, Senior Principal Product Manager Oracle Policy Automation

Stephen Estes, Oracle Consultant and Oracle Policy Automation Guru

 

Hands-On Workshop Part II: Why giving advice is hard and how to make it easier [EDU1530]

Tuesday, Apr 10, 12:00 p.m. - 01:30 p.m. | W194a - Level 1 West Building (McCormick Place)

Speakers:

Davin Fifield, Vice President Oracle Policy Automation

Harriet Franklin, Senior Principal Product Manager Oracle Policy Automation

Stephen Estes, Oracle Consultant and Oracle Policy Automation Guru

 

You are welcome to attend either, or both! No prior experience, or technical knowledge required.

 

Full session catalog and registration available here.

Looking forward to seeing you there.

 

 

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