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Intelligent Advisor 21A (12.2.22) now available

Brad Tuckett
Release Manager

Intelligent Advisor Release 21A (12.2.22) is now available for public cloud and private cloud (on-premise) customers.

Be sure to also review the features added to 20D since our last post.

Unused translations identified (Monthly update 2)

In a translation file, each tab now has an additional column that shows if an item is unused. This enables translators to quickly identify any translations that are no longer used because the policy model has changed, and remove these if required. To see this column in an existing translation file, you will need to perform an update.

Interview extension support for restyling containers (Monthly update 1)

Standard containers can now be restyled using interview extensions. In addition to the new container key, there are two new methods for interview objects:

  • needsAnswer()
  • hasError()

These features allow the interview to be styled depending on whether controls are complete and/or invalid.

Interview extension support for customizing upload controls (Monthly update 1)

Upload controls can now be fully customized using a new customUpload interview extension. In addition, there are three new methods for control objects:

  • getUploads()
  • removeUpload(index)
  • addFiles(files)

The first of these methods allows access to the attachment file metadata, such as file name.

Message Log Entries REST API

System integrators can now retrieve message logs with a REST API, so they can provide a unified interface for troubleshooting integrated applications that use Intelligent Advisor deployments.

Attachment support on custom objects for interviews in CX Sales and B2B Service

The ability for Intelligent Advisor interviews in CX Sales and B2B Service to save attachments on standard objects has been extended to include custom objects. This feature allows attachments uploaded by an end user, such as proof of ID, medical certificates or incident photos, as well as generated documents to support agent flows (such as decision letters, regulatory forms, and application summary documents) to be saved directly to the object or child object being created or updated by the Intelligent Advisor interview.

Native Oracle Digital Assistant interview integration

Intelligent Advisor interviews can now be delivered into Digital Assistant flows without the need for a custom component. There is a new connector that manages the core connection to Intelligent Advisor, and additionally there is a system level component that demonstrates how to leverage the new connector. By logically separating the API connector (and its authentication) from the business logic, this improves both security and maintenance. A variety of rich interview interactions are optimized for use in the chat inlay.

Additional context for value list translations

In a translation file, the Value Lists tab now has an additional column that shows the value list name. This enables translators to see the context that each value list item is used in so as to provide more accurate translations. To see this column in an existing translation file, you will need to perform an update.

Reference relationships in Debugger listed in right hand pane of Data view

Reference relationships are now shown in the right hand pane on the Data tab of the Debugger. In this list, there are two new categories: "Input Relationships" and "Inferable Relationships". They are set/viewed using dialog boxes, similar to attributes. This change means that the left hand pane is more focused on showing containment relationships and their entity instances.

Want to start using the 21A release?

Public cloud: You can upgrade your testing sites at any time via Oracle Cloud Portal Service Cloud Configuration Assistant. All sites will be automatically upgraded according to the published schedule.

Private cloud (on-premises): Licensed customers should download from Oracle® Software Delivery Cloud.  Developers can download and evaluate recent releases from the Oracle web site.

Want further information?

A summary presentation of the key features and benefits in this release is available on the Oracle web site.

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