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Customer Highlights 2017

Heike Lorenz
Product Marketing Director

What a great year it’s been for so many OPA customers, and a real pleasure for us to hear firsthand the fantastic results you are achieving with Policy Automation.

For those who missed it, here are some of the highlights:

Modern Service Experience Awards

Oracle Policy Automation’s customer showcase was just awesome, with some great speakers;

  • Kurt Helfrich, project leader, Rockwell Automation helping their field engineers work more efficiently, and happily!
  • Donna Neale, Director, Travelport speaking on how resolving common process requests online leads to significantly increased customer satisfaction and support agent efficiency.
  • Jeremy Holman, Vice President, Health Resources in Action (HRIA) speaking on how a richer, guided online experience can direct end users to help specific for their needs.
  • Colonel Tri Trinh, Project Manager, HQ RIO, United States Air Force speaking on how automating eligibility assessments can lead to faster, more accurate decisions and improve the quality of the underlying policy.

Watch it here:

OPA 2017 Awards video

A big congratulations to Travelport for taking out the Policy Automation Award at the Gala Night.

Who will it be next year?

University of Western Australia

Giving students faster responses and more satisfying enrolment experience.   

University of Western Australia OPA video

India First Life

Showing how business agility enables faster growth and speed to market.

Turning Point

Saving the lives of some of the UK’s most vulnerable.

Turning Point OPA video 2017

Prince’s Trust

Walking side by side with the youth they serve throughout their customer journey.

Prince's Trust OPA video 2017

Thank you so much for all of those who shared their stories in 2017.

If you have a story to tell, we would love to hear from you and perhaps see you in Chicago as one of our award finalists at Modern Customer Experience April 2018!


Photo credit: Nicolas Tissot



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