OneStop Kicks Butt in User Survey!
By mbriggs on Jan 16, 2008
The results are in! If you are on the Sun Network check them out.
We got 776 responses, an incredible number. Users feel very strongly about OneStop. We asked the question "How would you feel if we pulled the plug on OneStop?. (We don't plan to do this, but the question elicits great comments.) The results were:
|I'd be totally irate!||538|
|I'd get by||153|
|It's about time||10|
A typical comment was "That would treble my workload and response time".
We contrasted OneStop to other sites the SEs generally use and found that people almost always look to OneStop first, and give very high ratings (4.3/5) when asked "How useful is OneStop to doing your job? (1 low -> 5 high)".
A primary motivator for the survey, aside from understanding utility, is getting a feel for user priorities. Are social networking features important? Should we accelerate our move to an enterprise wiki?
Our users were very clear in expressing that the top priority, by far, is accurate, complete, and up to date content. They like the fact that content is easy to find on Onestop, and that the site is simple and consistent.
My conclusion is that moving forward with CE 2.0 we need to not break what's working. We need to be careful about adding complexity. Social networking features that enable community are cool, and will hopefully help us deliver even better content, but not at the expense of expedient access to information.
My feeling is that the majority of the users are not planning on being direct contributers, so we need to make sure we optimize that path. The browse experience needs to be robust, search needs to work, response time needs to be fast. Information should be no more than 3 clicks away.
Make sure you watch this space (follow on posts) for a discussion on how we hope to leverage Community Equity to help raise the bar on content quality.