Stale Content is our Enemy
By mbriggs on Mar 28, 2007
If a user stumbles on any stale content on a web site it is human nature to assume the site is rife with out of date information. We try our best to ensure OneStop content is accurate and up to date. We do this by ...
Touching the authors as often as possible.
Automated email reminders are sent to the authors. We classify pages as active, static, or archive. If an active page hasn't been touched in 30 days the author gets a friendly reminder, after 60 days is a moderate reminder, after 120 it's severe.
The infrastructure team (Robert and Mike) will personally contact authors of pages that over 120 pages old. If there is a problem, we resolve it.
Page status reports are sent out weekly. These reports include a link status check, usage information, and a feedback log for the page. If a page is less than 30 days old and has zero bad links, the status column contains a smiley. We find that authors like smileys.
Every OneStop page has a Feedback Button where users are encouraged to comment and make content recommendations.
Yes, we hate to admit, occasionally a stale page does sneak by. (There are 460 active pages, 133 static pages.) User's get truly annoyed when they take the time to look through the page, and after spending 10 minutes perusing, notice that the page hasn't been updated recently. Every page on OneStop that hasn't been updated in 180 days gets a prominent caution flag, right next to the Last Updated date, right at the top.