CE 2.0 - What's in it for you?

We are building a web 2.0 set of services inside Sun for our Customer Engineering community - the field technical folks (hence CE 2.0). The question with something like this is, what's in it for the user? CEs are busy folks with customer- facing responsibilities. They advise on very crucial technical issues that help our customers run their businesses. How will CE 2.0 help them, and how will they find the time to absorb the new technology while still doing their day jobs?

We think the answer is that it's all about community. OneStop is arguably the most valuable information resource for our CE community today, and it's almost entirely volunteer driven. Knowledgeable people sharing information and self-identifying so that others can contact them for more help. We are planning to extend this in several ways:

  • Enable easier contribution and editing, via wiki interface
  • Enable easy voting and feedback, so that others can get a sense of what content has been found most valuable
  • Enable easy tagging of content, regardless of type and where it is stored, to make it faster to find
  • Aggregate content in several different ways so that users do not have to remember where they (or someone else) put it
  • Enable dynamic community building based on skills, interests, organization, responsibilities - to make it easier for people to share information with those who are most interested in it
  • Extend the community outside Sun - to partners, customers, developers, and others over time
There's probably more, but the bottom line is to apply the principles of the Participatory Web (aka Web 2.0) to make it easier for people to do what they are doing today every day. To use the technology to enable community participation and knowledge sharing - we think all of our users will see the benefits.
Comments:

Post a Comment:
  • HTML Syntax: NOT allowed
About

mbriggs

Search

Categories
Archives
« April 2014
SunMonTueWedThuFriSat
  
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
   
       
Today
Feeds