Is there anybody there ? / The process of author chasing
By roberth on May 04, 2007
We regularly email authors with different types of reports, a link checker report (are all the links on their pages working), possible content for their pages etc.
For all active pages the machine once a week runs a script that looks at when pages that are in an 'active status' were last updated. For authors have not updated their pages in over 30 days it'll send them a gentle reminder email asking them to update. If it gets to 60 days the wording is a little stronger, if it gets to over 90 days the authors get an even stronger reminder but Mike and I also get an email warning that the author may have disengaged. When this list of potentially disengaged authors reaches more than 5 I normally start getting twitchy. I start sending the potentially disengaged personal / individual emails asking them what's going on. The wording goes something like this ....
We've noticed you've not updated your OneStop:Web page for over 90 days. Please select one of the options below to let us know what's going on:
[ ] 0) I'm updating it now and I'm not even going to respond
(believe me we'll notice )
[ ] 1) I'm going to get to it in the next week... honestly ... I've been busy ......
[ ] 2) You should move the page to Static or Archive Status as nothings happening with the page now and that'll stop you bugging me with reminder emails
[ ] 3) I no longer want to author the page (you don't have to say why - that's cool, stuff changes...)
please select from above to let us know whats going on ...
- we just want keep OneStop as the lean mean killing machine ...
If they don't respond to that in a week they'll get something that's a little stronger ...
Ok -- you didn't respond to the email we sent you last week + your page
still hasn't been updated. You still seem to be in the LDAP database so
maybe you're just having a really long, really nice vacation and didn't set
your vacation mail .....
PLEASE can you respond to my original email below letting us know
what you'd like to do with your OneStop page....
The OneStop team
and then finally I'll try one more time ...
We presume you're still there.... somewhere ??
Ok -- 2 emails - still no reply - this is the last chance for you to reply
if you do care and still want to author your page....
At this stage we presume you're disengaged - if we don't hear anything
from you within the next 48 hours we're going to reassign your page(s)
back onto the needs-author list or retire it.
Thanks again for all your contributions in the past.
We understand stuff changes - we have to keep OneStop moving forward
though and therefore have to monitor content. Stale content
is our enemy.
The OneStop Team
And that stage we put the page back onto the "Page's needing an Author page"..
Can't say we didn't try ...