Wednesday Mar 27, 2013

Using Advanced Notifications in Oracle Enterprise Manager 12c

When using an enterprise monitoring tool such as Oracle Enterprise Manager 12c, one of the most critical components is notification. Once an alert or issue has been identified, how do you tell the right people at the right time? Most enterprises use e-mail or open a trouble ticket. As you can imagine, no two enterprises are the same when it comes to their tools and processes. Many customers use one of the more common and well known trouble ticketing systems but quite a few use non-standard or custom (homegrown) trouble ticketing systems. Some customers have special routing requirements or corporate standards and have custom applications which handle all emailing functions instead of directly emailing using an SMTP server.

Oracle Enterprise Manager 12c can handle all of these situations by utilizing one of the various notification methods provided: E-mail, 3rd party connectors and advanced notification methods. There are three types of advanced notifications: SNMP, OS Command or PL/SQL. This blog will introduce you to the OS Command and PL/SQL notification methods available in EM 12c and provide an example of using a custom OS script for notifications.

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