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The Official Oracle Commerce Cloud Blog

What's New in December 2017 Update for Oracle Commerce Cloud

In the last release of 2017 for Oracle Commerce Cloud, we added a number of new B2B-focused features, including Quick Order and Purchase Lists (which can be used in B2C as well), Shopper-Initiated Returns API, Promotions by Audience, SSO Support, Asset-Based Ordering, and more.  
 
Visit our online Help center for more in-depth documentation. All customers can now also access details on What's New with each Commerce Cloud release, as well as videos, FAQs, how-tos, best practice guides, and more in our online community, Customer Connect (log-in required)
 
Major New Features
The major new features released in the Oracle Commerce Cloud December 2017 Update include: 

B2B
Quick Order
Allows storefront users to quickly add known items to their order instead of browsing for items. Available for both B2B and B2C, the Quick Order widget can be placed on one or more storefront layouts (e.g. Home Page) in order to allow customers to quickly select items, enter a quantity, and add those items to their cart. 

Leverages type-ahead search to simplify the finding of items and includes the ability to add multiple items to the cart at once. Provides another option for efficiently adding known items to an order.
 
NOTE: Must be placed on appropriate layouts in the Design tab and must be placed in a Pop-Up Stack.

Purchase Lists
Allows both B2B and B2C storefront users to add frequently purchased items to a saved list. Unlike wish lists which are already available out of the box in Commerce Cloud, items in purchase lists are products that persist in the list and are commonly reordered and/or typically ordered together. Has particular use for merchants selling grocery items, supplies, and similar products.
 
Leverages type-ahead search to simplify the finding of items to add to a purchase list. Provides another option for efficiently adding known items to an order and purchasing them.
 
Shoppers can have multiple purchase lists, but they cannot be shared. Purchase lists are associated with a shopper’s profile and therefore are accessible from any site a shopper has access to.

Display Custom Attributes in Accounts and Contacts 
Custom properties that are added to the Account and/or Contact entities (via API only) are now visible in the UIs for both entities, improving usability for Admins. Once visible, the values of both can be edited by Admins.

Search capabilities on both Accounts and Contacts has been extended to support custom text properties.
 
NOTE: Sub-accounts do not currently inherit the values within custom account properties from parent accounts.

Storefront
Shopper-Initiated Returns (API Only)
The initial phase of shopper-initiated returns is now available with the December 2017 Update. 

New Storefront REST APIs have been added to support:
- Ability for logged in shoppers to initiate and create a return
- Refund calculation
- Retrieving return request(s)

Merchants can now mark a product or SKU as non-returnable. In addition, a new return order email template has been added and the existing Agents returns feature has been updated to use the non-returnable product flag and display shopper-initiated returns. 

Widgets will need to be customized to call the new returns endpoints to enable this feature.

NOTE: Order must be in the fulfilled state before a return can be initiated.
 
Audiences
Promotions by Audience
Business users can now associate one or multiple audience segments with a promotion, providing more control over who can qualify for a particular promotion.
 
A new Availability tab has been added to the Promotions UI in the OCC Admin to make it easy to add audiences to promotions.
 
For example, if a merchant wants to provide a discount to employees only, the merchant would set up an audience called “employees” where the shopper is flagged as an employee of the company. The merchant would then create a promotion in the Admin UI as usual. And now, the merchant can navigate to the Availability tab in the Admin UI and choose the “employees” audience as the only one the promotion should apply to. When an employee is shopping on the site, s/he can redeem coupon codes and/or receive discounts based on employee status. Those shoppers not designated as employees would not receive the discount.
 
NOTE: By default, promotions apply to all audiences, so business users will need to specify an audience to limit which segment the promotion should apply to.

Select Audiences for Reporting
Allows merchants to identify specific audiences for which they want to start gathering reporting data. Audiences which have been selected for reporting now show a chart icon in the Audiences list.

Additional New Features and Other Changes
There are also a number of additional new features, changes, and improvements included in the Oracle Commerce Cloud December 2017 Update. By functional area, these include:  

Browser Support
Browser support is up-to-date. Note: iOS 11.0 is now supported.

Language and Currency Support
Languages: No new languages added. 
Thirty-six languages are currently supported: Arabic (ar) (Storefront only), Bulgarian (bg), Chinese—Simplified (zh_CN), Chinese—Traditional (zh_TW), Croatian (hr), Czech (cs), Danish (da), Dutch (nl), English (en), English-GB (en-GB), Estonian (et), Finnish (fi), French (fr), French Canadian (fr_CA), German (de), Greek (el), Hungarian (hu), Italian (it), Japanese (ja), Korean (ko), Latvian (lv), Norwegian (no), Polish (pl), Portuguese—Brazil (pt_BR), Portuguese—Portugal (pt_PT), Romanian (ro), Russian (ru), Serbian - Cyrillic (sr), Serbian – Latin (sr_Latn),,Slovenian (sl), Spanish (es), Swedish (sv), Thai (th), Turkish (tr), Ukrainian (uk). 
Currencies: No new currencies are supported.  
Sixty-one currencies are currently supported:  AED (UAE Dirham), ARS (Argentine Peso), AUD (Australian Dollar), BGN (Bulgarian Lev), BOB (Boliviano), BRL (Brazilian Real),  CAD (Canadian Dollar), CHF (Swiss Franc), CLP (Chilean Peso), CNY (Chinese Yuan Renminbi), COP (Colombian Peso), CRC (Costa Rican Colon), CZK (Czech Koruna), DKK (Danish Krone), DOP (Dominican Peso), DZD (Algerian Dinar), EGP (Egyptian Pound), EUR (Euro), GBP (British Pound Sterling), GTQ (Guatemalan Quetzal), HKD (Hong Kong Dollar), HNL (Lempira), HRK (Croatian Kuna), HUF (Hungarian Forint), IDR (Indonesian Rupiah), INR (Indian Rupee), JPY (Japanese Yen), KES (Kenyan Shilling), KRW (South Korean Won), KZT (Tenge), LBP (Lebanese Pound), MAD (Moroccan Dirham), MXN (Mexico Peso), MYR (Malaysian Ringgit), NGN (Naira), NIO (Cordoba Oro), NOK (Norwegian Krone), NZD (New Zealand Dollar), PAB (Panamanian Balboa), PEN (Peruvian Nuevo Sol), PHP (Philippine Peso), PKR (Pakistani Rupee), PLN (Polish Zloty), PYG (Paraguayan Guarani), QAR (Qatari Riyal), RON (Romanian Leu), RSD (Serbian Dinar), RUB (Russian Ruble), SAR (Saudi Riyal), SEK (Swedish Krona), SGD (Singapore Dollar), THB (Thai Baht), TJS (Somoni), TRY (Turkish Lira), TWD (New Taiwan Dollar), UAH (Ukrainian Hryvnia), USD (US Dollar), UYU (Uruguayan Peso), VND (Vietnamese Dong), XAF (CFA Franc BEAC), ZAR (South African Rand. 

Admin
Multi-Factor Authentication for Admin Access 
To improve security for Oracle Commerce Cloud customers and adhere to industry PCI practices, multi-factor authentication is now needed to access the OCC Admin in all environments. This does not affect Agent or Assisted Selling Applications.
 
All customers must enter a one-time passcode (generated by Oracle Mobile Authenticator), in addition to their user name and password, every time they want to log in, including logging back in if automatically logged out. 
 
NOTE: This feature will be automatically enabled upon installation of the December 2017 Update. All existing users will receive an email containing instructions on downloading and setting up Oracle Mobile Authenticator with Commerce Cloud. New users created afterwards will get the setup information in their initial email. More details are available in this FAQ in Customer Connect, as well as the official December 2017 Update online documentation.
 
Extensibility
Updated SSO Support
Single Sign-On Shoppers (SSO) and “native” Commerce Cloud shoppers can now be supported at the same time. 

Both the out-of-the-box login extension and the SSO login extension can be added to the same login widget and customized to provide the desired login experience. Can be used to support social login providers supporting SAML2.
 
Shipping Calculator Webhook Fallback Logic
Merchants can now designate one or more internal shipping methods as a fallback in the unlikely event that the Shipping Calculator Webhook service is unavailable. For example, merchants can create a flat rate, two-day fallback shipping method with the provider of their choice right in the Admin UI, ensuring an order is not lost if some sort of outage occurs.

Pricing and availability is determined the same way for fallback shipping methods as for existing internal shipping methods. 
Recommended to have a minimum number of fallback shipping methods defined for all sites, shipping regions, currencies.
 
Selective Publishing
Sorting and Searching the Change List
Allows Admin users to sort assets in the publishing change list by oldest or latest modified date, as well as search the change list by entering a string query, making it easier to find the assets they want to select for publishing. 

Experience and Design
SEO – Lastmod Tag
The lastmod tag has been added to the sitemap index file, timestamping when each XML sitemap file has been updated or modified.
 
This feature adds a timestamp to each file in the sitemap index with the lastmod property:
<lastmod>2005-01-01</lastmod>

This provides clearer instruction to search engines when sitemap files have changed.
  
Integrations
Asset-Based Ordering: Asset Operations
Previously, asset information displayed was read-only, allowing only the ability to retrieve and display assets. Now, it is possible to create basic asset-based orders and for shoppers to renew, modify, and/or terminate operations on assets (e.g. service, subscriptions). 

When merchants are selling subscriptions or services, they can now use this feature to allow shoppers to execute basic operations on those services directly via self-service channels, to do actions like renew, change, or cancel a membership, for example.
 
Includes out of the box integration with CPQ which serves as the asset management CX system, although it is possible to integrate with other asset master systems as well. Includes sample (not out of the box) Asset Actions webhook, as well as necessary Asset Integration ICS flow with CPQ, in addition to Asset List and Asset Details page layouts and widgets previously released. 
 
Assisted Selling Application
Appeasements at the Line Item Level
Allows store associates with sufficient permissions to provide shopper appeasements at the line item level during order creation and displays all appeasement changes throughout the app experience, including shopping cart, order history, and returns.
 
This enhancement provides store associates with more control over guiding the shopper experience in-store and provides increased transparency and continuity across all channels.
 
NOTE: Does not include ability to amend an order once it has been placed. Amendments after an order has been placed should be handled in the Agent console.
 

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