With 16.6 release, our last of 2016 (we did six in one year!), we’ve added more B2B capabilities, CPQ integration for those of you who need to sell products require configuration and/or quoting, thesaurus and keyword redirect support for search, Arabic language support, stacking rules for promotions, and more!
As always, you can check out our online Help center for more documentation. All customers can now also access details on What’s New with each Commerce Cloud release, as well as FAQs, how-tos, best practice guides, and more at Customer Connect, our online community (log-in required). Check it out!
MAJOR NEW FEATURES
B2B Commerce: Anonymous, Registered B2C and B2B Shopping on Single Site
Allows a single site to support B2C-only, B2B-only, or both B2B and B2C shopping. Account-based B2B buyers can browse the site and even add to cart before logging into an account. If any product(s) added are not in the assigned catalog for that contract, the buyer is notified and the product(s) removed from cart. If the price for a product in the cart is different than the price for that same product in the buyer’s contract, the price is automatically adjusted when the buyer logs into his account.
Enables merchants to support multiple types of shopper modes using a true SaaS commerce product.
Allows any site (B2B or B2C) to be configured to allow guest/anonymous checkout or require shoppers to log in/register before completing a purchase.
Ability to define custom internal and external attributes for accounts and contacts and use custom attributes in the Storefront via custom widgets. This allows merchants to capture attributes that are country-specific, business-specific, regulation-specific, and other additional attributes that are otherwise not available out of the box. This feature is support via API only (no UI support).
Marketing Cloud Integration: Abandoned Cart
Marketing Cloud Integration: Abandoned Cart
Merchants using both Commerce Cloud and Responsys can easily implement abandoned cart campaigns in near real-time. Includes the ability to define how long the system should wait before determining that a cart has been abandoned, what type of program to initiate to capture the sale (e.g. email, sms), and what format the communication should take (e.g. discount coupon, link to online order, link back to order). Marketers can create abandoned cart programs to increase order conversion (both online and across channels), improve communication relevancy, and provide a useful service to shoppers.
This integration can be utilized to add a shopper to any type of event-based program in Responsys.
CPQ Cloud Integration: Configurator and Quoting
CPQ Configurator: Commerce Cloud now supports configurable products, including complex configured items in a self-service channel, allowing complete customization of products and add to cart directly in the commerce storefront/agent app. Leverages CPQ’s guided selling, rules and constraint, to sell complex products error-free.
In instances where complex, customizable products are being sold and many of the sub-components/parts are not suitable to sell as standalone products, the merchant can flag these items as “Not for Individual Sale” which ensures that they are “Active” but will not show up in catalog navigation or search results.
CPQ Quoting: Commerce Cloud also now supports quoting where the Commerce system creates an RFQ (Request for Quote) and submits that to CPQ for processing. CPQ returns completed quotes with approved discounts and the Commerce system allows purchasers to review, accept, reject, or request a requote. Allowing purchasers to self-service many of the quoting process tasks increases efficiency and frees up the direct sales team to focus on new business.
The Commerce Cloud-CPQ Cloud Integration requires use of Oracle ICS (Integration Cloud Service).
Search Admin: New Search Admin UI in Oracle Commerce Cloud allows business users to configure one way and equivalent thesaurus entries, allowing them to manage thesaurus search configurations without needing IT. Business users can create, sort, and delete synonym entries. You can set up “equivalent” thesaurus entries, so that if a shopper, for example, types in “top” and/or “shirt,” she will see results for both. You can also set up “one-way” thesaurus entries, so that if a shopper types in “computer” it includes laptops, but a search for “laptops” does not include all results for “computer.”
Thesaurus REST API endpoint has been exposed to allow for batch imports and updates of all thesaurus entries. This provides the ability to programmatically add, edit, and delete thesaurus entries in OCCS Guided Search. Especially useful when populating initial thesaurus entries or to programmatically synchronize with an external system.
ADDITIONAL NEW FEATURES AND OTHER CHANGES
The Storefront and Admin and Agent consoles now support the latest for MacOS Sierra and iOS 10.
Language and Currency Support
Experience and Design
Import/Export of All Design Assets
: Allows users to export
all of the “Design” assets from an environment and import
them into another environment. The assets are exported to a single package that includes all layouts and widgets from the originating environment. This feature makes it much easier to replicate all design assets from one environment to another, as well as provides a simple way to create a backup of all design assets. Note that Themes are not currently included in the exported package.
BiDi Framework and Arabic Language Support: OCCS now supports a bidirectional framework, allowing merchants to build an Arabic language site that includes bi-directional display of UI components. For all Right to Left (RTL) languages, Commerce Cloud will add the html dir=”rtl” attribute and the framework will conditionally load the
Bootstrap RTL CSS if the selected language is an RTL language.
Design Studio Enhancements
: Ability to switch between minified and non-minified JS in Preview for debugging purposes. Allows ability to delete unused layout instances and editing of payer authentication layout.
Storefront. All order status values can now be customized via the text snippets tool to be more shopper-friendly.
New Widget Versions:
Many widgets have been updated and new versions are now available. Updated versions facilitate the uptake of major new features like CPQ Configurator and Quoting, as well as bug fixes and performance improvements.
Catalog and Promotions
Stacking Rules for Promotions:
Allows merchants to define which promotions can be used in combination with others to protect margin and prevent abuse of discounts, and how many promotions from that group can apply to any one order. Also allows for the definition of which stacking rules can be used with other stacking rules.
By default, all stacking rules can be combined with each other, so merchants must explicitly exclude a rule, if this behavior is not desired. Also note that only promotions can be in a stacking rule. This means if a coupon code rule is required, the coupon code must be attached to a promotion first.
Active/Inactive Setting for SKU
: Provides business users with the ability to have more control over which SKUS appear on the Storefront and in search by setting a flag at the SKU level to determine availability. SKUs can be made unavailable without having to delete the SKU or make the entire Product inactive. Once made inactive, a SKU will no longer be available via the product detail page, on listing pages, including search and category/collection, and it will be removed from any price range calculations on the product listing. If all SKUs for a product are inactive, the product itself behaves as an inactive product in the Storefront.
Note this feature is not tied to inventory levels or availability settings within the Cloud inventory manager.
Related Products Import/Export
: Includes ability for merchants to import the assignment of Related Products for items via the CSV Product Import file and make assignments and changes in bulk. Using the export feature provides the ability to see the list of assigned related products.
: Keyword redirects can now be used to redirect searches for a specific term to a particular page and provides the ability to programmatically add, edit, and delete those redirects in Guided Search. Once set up using the appropriate REST endpoint, the redirection automatically occurs in the Storefront.
You can use this capability to provide non-product content results for keyword searches (e.g. set up a keyword search for “returns” to redirect to your page on returns), redirect searches for keywords to a special landing page (e.g. set up keyword searches for a particular brand or holiday to redirect to a specially merchandised page), or redirect searches for keywords to a manually curated Collection or Category page.
This feature is currently available via API only. (UI support is coming soon.)
: Restricts recommendations to products in the same collection as the current product shown, providing business users with more control over product recommendations.
Improved Cross-Session Recommendations
: Recommendations are now improved for logged-in shoppers across different sessions across different browsers due to persistence of visitor ID across sessions and browsers.
Improved Checkout Tracking
: Improves the capture of checkout events for certain payment gateways, improving recommendations for retailers, regardless of which payment gateway being used.
: Improvements have been made to better Recommendations widget response times and reduce server calls.
Assisted Selling Application
Phase 1 Support for Split Shipping
: Includes ability to view orders in Order History that contained split shipping groups (multiple shipping addresses) and take an active cart with split shipping started elsewhere in OCCS (e.g. Agent, Storefront), and complete the order. This capability ensures sales are not lost from persisted shopping carts.
Support for iOS 10
: Allows ASA to be run on devices running iOS 10. Note: Will not function with an iOS earlier than 9.2.
Generic Payment Framework: 3D-Secure Support
: Card payment webhook capability has been enhanced to handle optional payer authentication (3D-Secure) for non-MOTO transactions, allowing merchants to support shoppers in geographies where 3D-Secure is mandatory for online card authorizations.