To improve security for OCC customers and adhere to industry PCI standards, the way users log into the OCC Admin will change starting with the December 2017 Update of Oracle Commerce Cloud. Multi-factor authentication will be needed to access the OCC Admin in all environments.
We've posted an FAQ about the upcoming changes in our online Customer Connect forum here along with a how-to video (as of February 2018).
Please review this important notice to ensure you are prepared to access the OCC Admin once the December 2017 Update has been completed.
If you haven't been to Customer Connect before, just go to the main page for the Oracle Commerce Cloud forum and click the register link in the upper right corner. (You'll need to register separately, even if you have an Oracle SSO. Just make sure you use your work address to register.)