This blog assumes the reader is familiar with Jira Service Management and Enterprise Manager.
Are you currently using Jira Service Management for incident management and are interested in integrating it with Oracle Enterprise Manager monitoring? Now you can use our Jira Service Management REST Ticketing Connector to integrate Jira with Enterprise Manager for incident response and management.
We are excited to announce the release of our new Jira Ticketing Connector in Enterprise Manager (EM) 13.5! It is certified with all release updates (RUs) of EM 13.5.
Using this connector, you can create, update, and manually close a ticket within Jira for any incident created in EM. You can either manually create a Jira ticket or set rules to automatically create a ticket when an incident is created in EM.
The Jira ticket that is generated contains the relevant information about the EM incident. It also includes a link to the EM console to enable you to leverage EM’s diagnostic and resolution features to resolve the incident. In the EM console, the link to the Jira Incident is shown within the context of the incident to allow you to quickly access the ticket.
You can also use ticketing templates to create Jira tickets that comply with your enterprise’s ticketing standards. These ticketing templates are used to map the EM incident and its attributes to the attributes of a Jira ticket. To get you started, you can use the out-of-the-box ticketing templates to customize these or define your own templates.
Start using the Jira Connector now to integrate Jira with Enterprise Manager monitoring.
For video tutorials on getting and using the connector, see the following:
Desiree is a Product Manager in the Enterprise and Cloud Manageability organization at Oracle Corporation. She currently focuses on the monitoring space of Enterprise Manager. She has a Bachelor of Science degree in Computer Science from the University of Maryland, College Park.