An Oracle blog about Application UX

OAUX team invests in Conversational UIs for the enterprise

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In November, Oracle Applications User Experience (OAUX) team member Karen Scipi (@KarenScipi) presented at LocWorld35 Silicon Valley, the largest industry conference for international business, translation, and localization. Keynotes and sessions during the one-day conference in Santa Clara, Calif., focused on informing, educating, and inspiring members of the localization community, as well as sharing best global business practices. 

Karen’s session highlighted language design UX principles and best practices for designing effective dialog flows. These principles include considerations for the kinds of flows that make good candidates for enterprise chatbot interactions, an area of strategic investment for Oracle.

OAUX Principal User Experience Engineer Karen Scipi speaks at LocWorld35 Silicon Valley

While many people may be familiar with and use chatbots in the digital space, intelligent systems are growing in popularity in the workplace as well. Enterprise chatbots aren’t meant to replace existing web or mobile application user experiences. Rather, they are designed for convenience — to enable users to conduct mini-transactions on the go while driving participation in using cloud applications. 

These conversational UIs in chatbots are device and app-neutral, offering users modern, compelling, and natural user experiences as they move through their day. With chatbots, users spend less time completing simple, repeatable, and data-light tasks than they would if they needed to open a full web or mobile application.

Karen’s session on UX and conversational UIs included principles for worldwide audiences, such as word and image choices as well as localization, translation, and transcreation considerations. Karen also presented reusable language design patterns for task flows based on the most common types of tasks that enterprise users perform.

LocWorldBot, an example bot designed, built, and translated by Karen Scipi, simplifies user actions and tasks.

Interested in learning more about OAUX’s investment in conversational UIs? Download our Conversational UI for the Enterprise Rapid Development Kit (RDK), a free kit that includes guidelines, best practices, and principles for designing effective conversational UI flows. 

It also comes with a high-fidelity reusable wireframe template that you can use to design and write your flow and gather feedback on it before it’s coded. This RDK is designed for anyone who designs conversations for enterprise chatbots: You don’t need be a developer to write a compelling and useful dialog flow.

Stay tuned and watch this space for updates on Oracle’s investment in conversational UIs for the enterprise, and join the conversation on Twitter with the hashtag #OAUX.

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