X
FEATURED POST

Mutual Materials modernizes their sales force user experience with Oracle Sales Cloud Mobile

By Vikki Lira, Senior Principal Market Research Analyst The Oracle Applications User Experience (OAUX) teamhas found that one of the best ways to discover if our...

Recent Posts

Application User Experience

In March: How HCM, ERP are moving things forward in user experience design

We’re happy to point our readers to two recent pieces highlighting the user experiences in Oracle HCM Cloud and Oracle ERP Cloud. Hear Chris Leone, senior vice president of Applications Development, talk about the latest release of Oracle HCM Cloud in this webcast on Customer Connect, which requires a Customer Connect account. He highlights the next generation of user experience (UX) design, how Oracle HCM Cloud is keeping things fresh, and focuses on Oracle’s investments in UX. You’ll see examples of the newsfeed layout and mobile-responsive tasks. Oracle Senior Vice President Chris Leone talks recently about what’s coming in Oracle HCM Cloud. Aylin Uysal, senior director, HCM User Experience, talks with Oracle customers at a recent event.  We also love this piece by Steve Cox, group vice president, Cloud Business Group, who writes about Oracle ERP Cloud and how it stacks up to Workday in this post on The Oracle Blog. He shares our vision of how emerging technology could influence the way we go through our day, balancing personal and work lives. Read his post to see the “Going Through Your Day” video. A customer offers feedback on unreleased cloud user experiences in this photo from Oracle OpenWorld 2017. OUR RESEARCH CONTINUES: Do you use an HCM application for self-service tasks? Oracle is looking for employees and line managers of various business units to provide feedback on new Oracle HCM Cloud designs. Sign up for a remote session today. CELEBRATING A DECADE OF COLLABORATION: We mentioned last month that the Oracle Usability Advisory Board (OUAB) has just passed its 10th birthday. Read more about the kind of work OUAB members have done together as they mark this milestone in a new post on the team blog. NEW WEBSITE: As Oracle prepares to make a large investment in user experience design, we’ve launched a new microsite aimed at recruiting designers. Check it out for a snapshot of some of the people behind Oracle’s design work. EMERGING TECH RESEARCH: Our emerging technologies research and development team, The AppsLab, is at the forefront of UX work. Not only do they have an interesting IoT workshop taking off for a trip around the world with Oracle Code 2018, which you can read about here, lots of other projects are in the works. In another new post, AppsLab leader Jake Kuramoto looks at a few of these projects and how they might affect the way we do our jobs in the near and far futures. Remember to keep up with our team on Facebook and follow us on Twitter.

We’re happy to point our readers to two recent pieces highlighting the user experiences in Oracle HCM Cloud and Oracle ERP Cloud. Hear Chris Leone, senior vice president of Applications Development,...

Application User Experience

Oracle Usability Advisory Board: We’re 10

By Anna Wichansky, Chair, OUAB  Happy birthday to all members — past, present, and future — of the Oracle Usability Advisory Board. It’s been 10 years since we held our first meeting on March 28, 2008. Much has changed in the past 10 years: the economy, the world stage, technology, how we do our work. Yet much about the board has also remained the same. Still with us are our passion for bringing enterprise user experience to a whole new level, our leadership, and our most involved customers.   The past  If you recall, the global economy was tanking when the board began. Banks that were too big to fail looked shaky, the stock market took a major nosedive, and most enterprises had to get less bullish on expansion and new programs. Oracle had started the early adopter program for on-premise Oracle Fusion Applications, and we were looking for customers who could benefit from this new platform. At the same time, we were aware of our challenges in bringing on board customers from PeopleSoft, JD Edwards, and other acquisitions, many of which were yet to come such as Sun Microsystems in 2010.    Our first meeting was with industry, government, and educational organizations such as Hologic, Santa Clara University, City of Las Vegas, and design partners EchoUser and Naviscent (still all OUAB members). It was held at Oracle’s headquarters in Redwood Shores, Calif. There, we organized the board and determined the benefit of working groups for Performance and Integration, Consistency and Design, and Social Networking. These topics have all changed over time.    The big issues of the day were productivity around collaboration tools, the increasing “burden” of multiple mobile devices (the iPhone introduction was in June 2007;  the iPad was still to come in March 2012), user behavior toward security and data privacy, and motivators to encourage end-users to tag and index the ever-expanding World Wide Web. We held multiple meetings that year in Boston and Denver, and organized an Oracle OpenWorld special interest group panel on user experience. The hot topics at Oracle OpenWorld that year included questions such as: Is the Google box sufficient for enterprise search? Blackberry or iPhone? What good is Web 2.0 and social networking for enterprises?   Other fast facts    We had our first board meeting in Europe during the 2010 eruption of Eyjafjallajökull, the Icelandic volcano, with many making contingency travel plans in case our planes could not fly home.  Eyjafjallajökull We held our first Middle East board meeting with Dubai members in 2014, hosted by Oracle and the City of Dubai. We conducted multiple video-conference meetings in subsequent years. Our first five members from Australia and Singapore came to San Francisco in 2016. Since then we’ve acquired a number of new Asia-Pacific-region members from all parts of India. We’ve hosted free workshops on user experience technologies and processes such as persona development, discount usability testing, and wireframing every year. We also invite local design students from San Jose State University and Stanford. There are close to 175 customers who have participated as board members. Hundreds of design recommendations on products under development and enhancement have been generated by our UX team, based on OUAB member feedback to demos and roundtable discussions.   The present    The OUAB now has 80 member organizations. We continue to recruit customers from every continent and from a wide variety of corporate, educational, and government organizations. We also continue to work with Oracle partners.  More work is done remotely now, including meetings, interviews, and webinars on new technologies that may benefit the user experience, such as artificial intelligence, chatbots, and machine learning.    We also continue to respond to development organizations seeking customer feedback by introducing their user researchers, designers, developers, and managers to the most collaborative OUAB customers. They, in turn, set up meetings with end-users for various types of data collection. We’re currently supporting studies of help messaging being conducted with our members’ help desk personnel.    The future    We are working to refocus our mission around customers who want to participate more directly in the design of future products. We are planning an event to commemorate our 10th anniversary at Oracle OpenWorld this year in San Francisco, Oct. 22-25, 2018.    If you belong to a user organization of Oracle Cloud Applications and would like more information, please contact OUAB Chair Anna Wichansky at Anna.Wichansky@oracle.com and visit our space online.    

By Anna Wichansky, Chair, OUAB  Happy birthday to all members — past, present, and future — of the Oracle Usability Advisory Board. It’s been 10 years since we held our first meeting on March...

Emerging Technology

Research on emerging tech like AI, IoT aims to make your work more efficient

By Jake Kuramoto, Senior Director, Emerging Technologies Recently, at Oracle CloudWorld in New York, Oracle President Thomas Kurian talked about how emerging technologies can change the way you do your job for the better. Investigating this impact is the primary focus of the AppsLab, the Oracle Applications User Experience (OAUX) Emerging Tech team, and it is what my team and I explore every day. A recent post on Forbes.com, "3 Examples Of How Emerging Tech Will Change Your Work," examined three specific ways emerging technology could be incorporated into enterprises. In this post, we're going to tell you about the research we've done on a few of those technologies, specifically artificial intelligence (AI), autonomous experiences, ambient interfaces, and the Internet of Things (IoT), and discuss our findings on how these technologies might affect your work and improve your user experience. Artificial intelligence The term AI covers a lot of territory, but generally speaking, it refers to intelligence demonstrated by machines. Like many people, we’re also fascinated by the efficiencies AI could produce in the workplace. Rather than building a giant artificial brain, we’ve decided to start smaller — with chatbots. We began thinking about ways to automate tasks using bots in 2010, but we didn’t begin developing exploratory projects in earnest until late 2015. As with most of our projects, we started by asking questions and researching ways people thought chatbots could help them do their jobs more efficiently. By OpenWorld 2016 we had a working prototype, just in time for the big announcement of the Oracle Intelligent Bot Cloud Service. Our chatbot focused on tasks that Oracle Cloud Applications users wanted to streamline, such as simple human resources (HR) tasks like payroll and vacation queries that could be performed in applications already familiar to the user, using tools they already know how to use such as text and instant messaging. We continue to gather research by showing chatbots in the Cloud UX Labs at Oracle HQ, and we now have several bots for different domains within Cloud Applications, including HCM, Sales, and ERP Cloud. The feedback from people who see these chatbot demos typically is very positive; they can easily see the value of texting a chatbot with a simple inquiry like, “Did I get paid my bonus?” or a more complex one like, “Can I take vacation this Easter?” Getting instant answers to questions like these creates a valuable efficiency that resonates with all Oracle users. Autonomous experiences Through our research on chatbots, we discovered many cases where the AI we were building could save time by making basic assumptions for a user and automatically composing something in the system. At Oracle OpenWorld 2017 last September in San Francisco, we demonstrated an expense bot. Usually, expense reports require a fair amount of manual work, but we found simple ways to automate the process. For example, the demo shows the bot automatically uploading and parsing pictures of receipts. It then determines the amount of the expense and the time of day, makes an assumption on the type of expense, and creates an expense report. Several steps in creating such a report are now automated. Another feature of the expense bot monitors the user’s email inbox for pdf receipts, such as hotel folios or rental car receipts, then uploads and parses them to itemize and categorize the expenses automatically. This was all done via a chatbot that simply notified the user when expense items were created and ready for use. When the user was ready, an expense report was created and submitted. We also built in an option where, if any policy violations occurred on the expense report, the user could login to ERP Cloud to review and rectify them. No one likes doing expenses, so people who see this demo are happy to offload the pain to a chatbot. Plus, we found new insights that can be valuable, such as automatic itemization of hotel folios, which allows for local tax comparisons that could lead to savings. Ambient interfaces For several years, ambient interfaces have interested us. At CloudWorld, Kurian referred to “ambient human interfaces” as virtual assistants that users interact with by voice.  Our investigations into ambient interfaces have included virtual assistants, as described in the previous sections, but we also view them as the next iteration of smartphone notifications, passively showing only the most important information. At Oracle OpenWorld 2016, we used ambient interfaces to create art. At Oracle OpenWorld 2016, we showed an ambient visualization; the original goal was to create a piece of art that changed based on information gathered from the room. Anyone who understood why the visualization changed could get real-time data on where people were in the room, but to everyone else, it was just a piece of dynamic art. As with many of our projects, this was a research initiative. By giving an example of what we meant by an ambient interface, people could apply their own knowledge to give us valuable examples of how this type of interface would help them with their work. Internet of Things The connected world around us has been an area of personal interest for our team for nearly a decade, and a few of our team members have been building internet-connected projects at home since before the term Internet of Things (IoT) was coined. The Apps Lab's Noel Portugal tries out the Smart Office at Oracle headquarters in California. This long history has led to several IoT projects, including a real-world Smart Office in our lab at Oracle’s headquarters in Redwood Shores, Calif., and its portable equivalent that has been shown around the world. We also developed an IoT-based Community Quest with Oracle Developers at OpenWorld 2015, and our IoT workshops have been part of Oracle Code events since the program began in 2017. And at last year’s OpenWorld, we collaborated with the Oracle IoT Cloud Service team, Oracle Developers, Relayr, an Oracle partner, and Alpha Acid Brewing Company to create IoT Cloud Brewed Beer. Our focus recently has been on making the sensor-filled environments around us more valuable. Now that physical spaces and objects are collecting data, what efficiencies can we uncover in that data to benefit our work? As always, we’ll be conducting research first, asking questions, and listening to people. Did you try IoT Cloud Brewed Beer at Oracle OpenWorld 2017? Follow our work Follow our progress on our blog and in the Emerging Technologies section of our team website. Find us on Twitter (@theappslab), Facebook, and Instagram.

By Jake Kuramoto, Senior Director, Emerging Technologies Recently, at Oracle CloudWorld in New York, Oracle President Thomas Kurian talked about how emerging technologies can change the way you do your...

Emerging Technology

OAUX emerging tech team’s IoT Workshop heads to Los Angeles

Oracle is constantly looking into the future, investing in emerging technologies and innovations to ensure the user experience of tomorrow is intuitive and user-friendly. The Oracle Applications User Experience (OAUX) team helps spearhead this research, thanks to the minds behind The AppsLab, the OAUX emerging technologies team.  For the second year in a row, they are pairing with Oracle Code 2018. Oracle Code is a free event that tours the world, offering developers the chance to explore the latest cloud development technologies and best practices as well as learn from industry leaders and experts in keynotes, interactive demos, workshops, and hands-on labs. Starting the end of February in Los Angeles, Oracle Code events will include a workshop developed by The AppsLab that focuses on the interconnectedness of things and harnessing the power of the Oracle Internet of Things (IoT) Cloud Service.  During the workshop, created by OAUX architect Raymond Xie (@YuhuaXie), Oracle Code attendees will be guided through the steps to develop a Javascript program that can read sensor data and send actuator signals utilizing Wio Nodes, a popular ESP8266 chip. Participants will be able to see real-time interactions between their devices and Oracle IoT Cloud Service, as well as trigger unique actions using the Asset Monitoring application. This diagram from the OAUX team’s Raymond Xie explains how all the pieces come together for the IoT Workshop.   In preparation for Oracle Code, the workshop was road-tested at both Oracle headquarters in Redwood Shores, Calif., and the Oracle Mexico Development Center in Guadalajara, bringing together designers, developers, and researchers to test out the workshop. Working across mobile platforms, the workshop encourages collaboration, knowledge sharing, and a healthy bit of competition.   Members of the OAUX team Jacque Periaswamy (@jcperiaswamy), center, Sajitha Narayan, and Lulit Bezuayehu (@LulitBezu), far right, test out hardware during a workshop practice run at Oracle in February.   Be sure to follow along on Twitter (@TheAppsLab and @OAUXCloud) to see how these workshops are going as Oracle Code travels the world. And, just in case you missed it, here’s a recap of last year’s IoT Workshop, which had a heavy focus on device-side programming such as hardware boards, Arduino IDE programming, and more.          

Oracle is constantly looking into the future, investing in emerging technologies and innovations to ensure the user experience of tomorrow is intuitive and user-friendly. The Oracle Applications User...

Customer Engagement

In February: A fresh look for the OAUX website, OUAB at 10 years, IoT beer returns

Have you checked out the redesigned Oracle Applications User Experience (OAUX) website? We’re happy to present a clean, modern design that’s easy to navigate. We’ve also refreshed the content to highlight the team’s design philosophy, best work, and resources. It’s all the result of a months-long collaboration that brought together our team’s content editors, designers, and UX professionals. Get a quick overview of what you can find on the site in this recent post on the OAUX Blog. We invite you to stop by and explore what the updated site has to offer. CELEBRATING TEN YEARS: This year marks the 10th anniversary of the Oracle Usability Advisory Board (OUAB), a customer advisory board for Oracle customers and partners. Co-chair Anna Wichansky, a member of the OAUX team, says the group’s mission is to bring whole new levels of enterprise software usability to customers. Throughout the years, the group has gathered regularly for hands-on workshops, webinars, and networking – all centered on the future of the Oracle UX. To learn more about the group and its work, visit the OUAB section of the OAUX website. Members of the Oracle Usability Advisory Board (OUAB) attend the group’s annual luncheon at Oracle OpenWorld 2017 in San Francisco in September 2017. From left: Alisa Hamai, Oracle; Cindy Martin, Stanford University; David Caldwell, Kaiser Permanente; Anna Wichansky, Oracle; Koen deLaure, KD Consulting; Vicky Tran and Tricia Lackey, Stanford University. BREWING IoT: If you were at Oracle OpenWorld 2017, you may have grabbed a pour of IoT beer. Some 4,000 cups of the sudsy treat were poured in three days, courtesy of the OAUX emerging tech team, The Apps Lab, and the Bay Area’s Alpha Acid Brewing Company. In its post-OpenWorld life, the beer project will live in the Oracle Customer Visit Center at Oracle headquarters, in Redwood Shores, Calif., and soon head out on the road for Oracle Code conference events as well, according to The Apps Lab. Are you curious about the under-the-hood details about this setup? OAUX team member Mark Vilrokx talks specifics on The Apps Lab blog. Also from The Apps Lab team: See how having some work-sanctioned space and time to pursue a passion project translated into the chance to ponder innovation for one Apps Lab team member. OAUX team member Karen Scipi leads a session at Oracle Cloud Day Netherlands. CLOUD DAY DETAILS: We told you about our team’s work at Oracle Cloud Day Netherlands in last month’s update. OAUX’s Claire Swarthout also offers this look back at the productive day, with recaps of the event sessions, discussions, and more. Remember to keep up with the OAUX team on Facebook and follow us on Twitter.

Have you checked out the redesigned Oracle Applications User Experience (OAUX) website? We’re happy to present a clean, modern design that’s easy to navigate. We’ve also refreshed the content to...

Customer Engagement

Explore Oracle’s UX story, updated resources, best practices, more on redesigned website

The Oracle Applications User Experience (OAUX) team is excited to announce the launch of our redesigned website. We’ve created a journey to tell the story of Oracle’s user experience design work — the design philosophy that is the foundation of our work, our library of resources, and real-world examples of our work in action.  The site was designed around four main pillars that guide you through all that the OAUX team has to offer: Learn, See, Build, and Engage. We invite you to take a look. Here’s what you’ll find as you explore the site:  LEARN: The journey starts with this section, providing you with an introduction to the team and our design philosophy. Learn about the difference between user experience (UX) and user interface (UI) or download the PDF here, read the OAUX design philosophy, and download our latest cloud UX strategy ebook. This is also where our trophy shelf hangs, bringing together all the recognition for our award-winning UX team.  SEE: Next, you’re ready to dive deeper into the heart of Oracle’s significant investment in UX. This section is a comprehensive look at the OAUX team’s work in action, including UX highlights by product release and deep dives into the team’s research methodologies (focus groups, ethnographic studies, and more). You can also keep up with the latest from the OAUX emerging technologies team, The AppsLab (@TheAppsLab), and see how their research looks toward the future of technology, including robotics and virtual reality. BUILD: This next section houses resources and tools – including free OAUX Rapid Development Kits (RDKs) – that enable you to configure and extend Oracle’s cloud apps to best suit your needs. You can get more information about UX specialist certifications and inspiration for configurability success.  ENGAGE: This is the last leg of the journey. Here, you’ll find ways to keep the conversation going with the OAUX team. Learn more about how you can participate in the OAUX usability lab and play a hands-on role in the future of Oracle’s cloud UX or request a tour of the Cloud UX Lab, at Oracle’s headquarters in Redwood Shores, Calif. The OAUX team also hosts the Oracle Usability Advisory Board (OUAB), where involved customers with an interest in user experience meet and discuss trends and other topics.  We invite you visit the site often as the OAUX team’s work evolves and grows. We also encourage you to follow us on social media (Facebook, LinkedIn, Twitter) for real-time updates from our team.  

The Oracle Applications User Experience (OAUX) team is excited to announce the launch of our redesigned website. We’ve created a journey to tell the story of Oracle’s user experience design work — the...

Events

OAUX talks chatbots, HCM Cloud at Cloud Day Netherlands

Oracle Cloud Day is a cloud-focused event that travels the world, introducing customers and partners to the next generation of innovations for Oracle Cloud Applications. In December, the Oracle Applications User Experience (OAUX) team joined the event in Utrecht, The Netherlands, bringing presentations and the cloud user experience (UX) lab. Conference attendees were introduced to the recently released Conversational UI for the Enterprise Rapid Development Kit (RDK) during a collective learning session. Karen Scipi (@KarenScipi) discussed how to design sleek, modern enterprise conversational user interfaces (UIs) for chatbots in a collective learning session, Design a Meaningful, Effective Chatbot Conversation. In small groups, participants used free design patterns and wireframe templates from the OAUX team to design simplified chatbot conversations, and later share both their designs and experiences with everyone. They learned how to align user behavior, business needs and use cases, and how to use the proven language design patterns in the RDK to design modern, meaningful enterprise conversational UIs for their chatbots. This session enabled the OAUX team to demonstrate and educate conference attendees on Oracle UX best practices and guidelines, key for improving productivity at work. Oracle HCM Cloud was highlighted during Oracle Cloud Day as well. Customers and partners, ranging from developers to managers, joined a roundtable discussion on the new HCM Home Experience. It is crucial for Oracle to understand user expectations and needs around design, and the feedback received was invaluable, especially within self-service actions for employees and managers. The OAUX team also introduced Oracle Cloud Day attendees to our soon-to-be-unveiled webpage redesign, offering participants a preview of the features and resources planned. Just like with Oracle Cloud Applications, it is crucial for our user experiences to be seamless, easy to understand, and user-friendly. Conference organizer and marketing manager for technology in Benelux, Arianne Hageman (@ArianneHageman), said the presence of the OAUX team at the Oracle Cloud Day added value for customers: “The in-depth technical knowledge of the team is highly appreciated by our customers, and the customers like to exchange ideas and hear about the latest innovations,” she said. Keep scrolling to see what attendees had to say about Oracle Cloud Day, and check out the event vlog (jump to 1:40 to see Karen talk about the conversational UI session, and keep watching to see Gozel Aamoth (@GozelAamoth) and Lulit Bezuayehu (@LulitBezu) talk about the OAUX team’s presence at Oracle Cloud Day Netherlands.  Follow the OAUX team on Facebook and Twitter (@oauxcloud) to see what’s happening next. 

Oracle Cloud Day is a cloud-focused event that travels the world, introducing customers and partners to the next generation of innovations for Oracle Cloud Applications. In December, the Oracle...

Emerging Technology

In January: New year, new content to share on user experience and design

The Oracle Applications User Experience (OAUX) team has published an updated cloud UX strategy ebook. In this ebook, you’ll find information about what guides the design of Oracle’s cloud UX as we continue to evolve. We write about the things we are focused on, all based on our research with Oracle’s applications users, and offer you a glimpse at the roadmap and where we’re planning to invest time and resources. You can download a copy at tinyurl.com/UXstrategy. The OAUX team was at Oracle Cloud Day Netherlands 2017 in the past month, which was held in Nieuwegein. We brought along our onsite lab to gather customer feedback on cloud user experiences and other projects we’ve been working on. For a fun look at the one-day conference, check out this video. It is mostly in Dutch but features a couple members of the OAUX team, above, as well as conference speaker Karen Scipi, below, who talked about chatbot design. Are you wondering how virtual reality (VR) might be integrated into your company’s software? Tawny Le, a member of the OAUX Emerging Technologies team, or The AppsLab, writes about her research into VR and where it will fit in enterprise systems. Her answer may surprise you. OAUX team member Tawny Le turns on a VR headset. TAILORING YOUR USER EXPERIENCE: Perhaps you’ve already seen our recent post on Oracle platinum partner Boxfusion Consulting, which worked with members of the OAUX team to build a custom solution – based on Oracle UX design patterns – for a customer. Boxfusion has written more about the project and offers screenshots of what they built. FOR PARTNERS: Two new webcasts on Release 13’s visual evolution tools are now available. Customer Connect (you must be a member) has published “Oracle Applications Cloud Release 13’s Visual Evolution Tools Deliver Modern User Experience,” which highlights the expanded branding and theming controls and framework improvements that provide increased flexibility to define a customer’s own branding on the screen and reflect corporate culture and organizational needs. HCM Talk Radio has also released an audio webcast, “Release 13 User Experience and what new visual functionality may be coming in the future.” Both webcasts are presented by OAUX team member Katy Massucco. STAY CONNECTED: Don’t forget to check in with the AppsLab to see what they’re researching in the emerging tech arena. The most recent posts include a recap of Oracle’s first Girl Geek Dinner, which included two demos from our team members. And please visit the OAUX team’s Facebook page to see us in action and follow us on Twitter.    

The Oracle Applications User Experience (OAUX) team has published an updated cloud UX strategy ebook. In this ebook, you’ll find information about what guides the design of Oracle’s cloud UX as we...

Events

Oracle Makers inspire and shine at the Oracle Maker Faire

More than 500 Oracle Makers, mini Makers, and participants came together once again recently at the second Oracle Maker Faire, held at Oracle's headquarters in Redwood Shores, Calif., this past November, to showcase innovation, skill, inspire great ideas and have fun.      A post shared by Oracle Corp. (@oracle) on Oct 25, 2017 at 9:02am PDT   Oracle has long been a strong supporter and sponsor of the Maker movement and the huge Maker Faire that runs every May in San Mateo, near Oracle’s headquarters in California. As regular hackers (check under the Innovation section of this blog) of new trends and technologies, we’ve fully embraced the Maker movement here at Oracle. In hackathons and design jams organized by the Oracle Applications User Experience (OAUX) team, we have witnessed firsthand the passion and talent from Oracle Makers, so we thought it would be a great idea to provide a forum for them to share ideas.  That led to the first Oracle Maker Faire in 2016. The feedback was great, so we decided to do it again in 2017. Makie robot greets Makers at the Oracle Maker Faire.  There was a variety of demos this year: everything from robots and multiple artificial intelligence (AI) and machine learning demos, to IoT factories and brewed beer, Raspberry Pi and Arduino-controlled games, apps and displays, virtual and augmented reality, arts and crafts, and SO much more. Highlights include:   Replacing Schrödinger’s cat with fruit The Alice Arcade, where kids could walk up and immediately start programming with zero instructions Standing-room-only magic show of the future Interactions with robots Cosmo, Pepper and others, showing us a glimpse into the future of our relationship with helpful robots Saving lives with sensors Harry Potter-inspired magic wand dueling An articulate 6-year-old, telling us not to get too excited over her robotic hand entry because it was "just a prototype”   The IoT Augmented Reality (AR) factory, which drew crowds.   In addition to Maker exhibits, motivating speakers included Oracle CIO Mark Sunday, who encouraged innovative thinking and continuing to work through failed attempts.  His own kids had demos at the fair:  his son Jake’s Alice Arcade was running Alice software that teaches kids Java through a video game.  Oracle CIO Mark Sunday encouraged Oracle Makers to invent. Maker Rick Perotti shows off his Raspberry pi-controlled video monitor and  Arduino-controlled rocket ship control panel. Two would-be wizards practice the modernized art of dueling wands. Oracle was the first corporate-sponsored Maker Faire by Maker Media and Make: magazine, and we’re proud that they continue to sponsor us and see the creative minds at Oracle.    

More than 500 Oracle Makers, mini Makers, and participants came together once again recently at the second Oracle Maker Faire, held at Oracle's headquarters in Redwood Shores, Calif., this...

Emerging Technology

Virtual reality: Sorting between what’s hype and what’s real for enterprise systems

By Tawny Le, Oracle Applications User Experience Science fiction books and movies such as “Ready Player One” and “Star Trek: The Next Generation” promote virtual reality (VR) as an escape from the real world or a method to create dream worlds. Such VR hype has been simmering for years. With the introduction of high-end headsets such as the Oculus Rift and the HTC Vive as well as low-end devices such as the Google Cardboard, the age of immersive technology is upon us.                                                                Is there a place for VR in enterprise software? Throughout 2017, it became clearer that while gamers are among the first supporters of VR technology, its applications are far wider than video games. Employee on-boarding, work training, and remote floor planning are some of the enterprise use cases we might see developed in the future. The Oracle Applications User Experience (OAUX) Emerging Technologies team, or The Appslab, began looking at VR in November 2015 when the first Samsung Gear VR headset was released to consumers. We had a few questions: Is the VR experience immersive and engaging? How quickly can we build a VR experience? How nauseating is the experience, if at all? Would people wear this at work? What are some enterprise use cases for VR?  We brought the first consumer-ready virtual reality headset to Oracle Modern Supply Chain 2016, where 20 conference participants gave feedback on their experience. Our research showed that the rules that guide films, games and apps are not applicable in VR. Anyone looking to integrate VR with an enterprise application needs to create a language and build user experience best practices specific to it. We learned that the most successful VR applications gave people free agency. Consumers can expect to use their hands and walk in their new virtual world. Less successful applications lacked a story, had poor head-tracking, and there were too many fast-paced movements, which caused nausea.  A virtual reality headset, like any other hardware, is only as good as its software. Creating quality content for VR still sits largely in the film- and game-making realm. These professionals have platforms  and workflows in place so that they can easily create their own VR experiences. Just as it did with creating personal websites, it will take a few years before VR-building options for laypeople emerge. Comparing Augmented, Virtual Realities Unlike Augmented Reality (AR), VR superimposes people into a virtual world. Because your whole self is essentially cut off from the real world, it only make sense that a person will work in VR using applications that typically require heads-down concentration. With today's headsets, people can comfortably wear a high-end headset for up to an hour and a low-end headset for up to 20 minutes, on average. This means people can work in VR in short bursts. Until the cost of owning these headsets drops significantly, the hardware becomes lighter, and developing VR applications becomes easier, we predict that we won't see VR deployed in the enterprise space anytime soon. Gartner Hype Cycle shows Virtual Reality is on the slope of enlightenment. This means that beneficial use cases for enterprises are becoming more widely understood. These use cases are cautiously funded and piloted. There is still no mainstream adoption. Unlike VR, AR is the definition of accessible. Snapchat and Pokemon Go have brought the technology into the mainstream. You don't need to don a headset. All consumers have to do is download an app and press a button to see virtual objects merged with their reality.  Our research shows that AR is often inherently social. It encourages more and greater visual communication, which VR apps are still working to integrate well.  With the release of Apple's ARKit, we can expect the creation of augmented reality content to be more available and approachable to the mass public. Inspired by Pokémon GO, we released a scavenger hunt app called Kscope GO. Conference participants can catch a range of creatures for points. Watch a video explaining how we built the experience. When Google announced the revival of Google Glass, it was released with evidence that AR glasses have real use in the enterprise space. The AppsLab looked into Google Glass for the enterprise three years ago and found that Glass can be useful in the Supply Chain space, especially when aiding workers in a warehouse who need to fulfill orders quickly. Ultimately, AR is more primed for mainstream and enterprise adoption. The Future Jason Rubin, Oculus VP of content (@Jason_Rubin), says: "In the long run, AR and VR headsets will likely converge." The Hololens allows customers to experience mixed reality and give feedback. AR and VR are both on the mixed reality (MR) spectrum, with VR being the most extreme type of "other" reality. They can both co-exist on the same device. Depending on context, the lenses on any device can transform along different levels on the MR spectrum. Customers are playing RoboRaid. Our research found that game-playing is addictive and immersive, but results in arm and hand fatigue. Microsoft's Alex Kipman (@akipman) sees the same sort of future: "In the future, we won't need to choose between transparent or opaque headsets. Devices will adapt instantly, blending the real and the virtual into mixed realities." We also see a blend of technologies being most successful. Stay tuned here: As the technology evolves, we will report back with new research findings.

By Tawny Le, Oracle Applications User Experience Science fiction books and movies such as “Ready Player One” and “Star Trek: The Next Generation” promote virtual reality (VR) as an escape from the real...

Extensibility

In December: Oracle partner talks success with OAUX RDK, more team news

It’s been nearly a year since Oracle partner Boxfusion Consulting took part in an intense, hands-on workshop with the Oracle Applications User Experience (OAUX) team. During the workshop, the OAUX team helped facilitate the design of a custom add-on software solution for Boxfusion customer Panasonic, using one of the OAUX rapid development kits (RDKs). Take a look at the results and what Boxfusion has to say about using the RDKs in “Oracle SaaS partner Boxfusion Consulting says OAUX RDK helps ‘deliver better, future-proof solutions.” Boxfusion Cloud Lead Luis Figueira In the post, Boxfusion cloud lead Luis Figueira says: "Training was very easy and the customer was able to pick it up and roll out the training to their users (internal and external) independently. Most of this is down to the UX patterns, that users were already familiar with, thereby easing adoption." The OAUX team just announced the release of another RDK in a post on the OAUX Blog, “Oracle Conversational UI for the Enterprise Rapid Development Kit (RDK).” Conversational UIs are enterprise-level chatbots that can help streamline a workflow. Good user experience (UX) design is essential in simplifying the experience and making it efficient and useful on a mobile device. For more about conversational UIs, see another new post on the OAUX blog.   UKOUG announces speaker award Killian Evers OAUX Vice President Killian Evers (@kevers) received a speaker award at the recent UKOUG Applications Conference 2017 in early December. She was named a winner for the Highest Judged Oracle Presentation at the UKOUG Applications Conference 2016. OAUX Senior Director Aylin Uysal (@aylinuysal) also spoke at the conference on the UX in Oracle HCM Cloud. The OAUX team also was recently featured in Oracle user group UKOUG’s quarterly epublication, Oracle Scene. The article offers an overview of the team’s work during the past year.  Singapore trip targets partners, customers The OAUX team was recently in Singapore to run a PaaS4SaaS Integrated Cloud hackathon with partners. Partners were challenged to integrate at least three of 18 Oracle Cloud Services provided for the event. All teams exceeded that goal and said they found integrating PaaS and SaaS services easy to do. Organizer and OAUX team member Laurie Pattison says they had fun, too: For more on the event and other customer feedback activities that happened while OAUX team members were in Singapore, see her post on the OAUX Blog: “OAUX in Singapore: Hackathon transforms cloud UX ideas into reality.” OAUX team members and other partners listen to a presentation in Singapore. WHAT ARE WE RESEARCHING? The OAUX Emerging Technologies team, The AppsLab, always has something interesting going on. Check out this short video on Instagram, where one of our OAUX developers moves a Sphero ball through a maze using a Muse headband.  There’s also a new post on TheAppsLab blog about using push notifications with the Amazon Echo and devices like it.  For more on the OAUX team, visit our website.

It’s been nearly a year since Oracle partner Boxfusion Consulting took part in an intense, hands-on workshop with the Oracle Applications User Experience (OAUX) team. During the workshop, the OAUX...

Extensibility

Now available: Oracle Conversational UI for the Enterprise Rapid Development Kit (RDK)

The Oracle Applications User Experience (OAUX) team recently released the Conversational UI for the Enterprise Rapid Development Kit (RDK). This free RDK is a comprehensive resource full of best practices and guidelines needed to design a useful conversational user interface (UI) flow. No matter how technical your background is, you’ll be able to easily create an effective and engaging chatbot dialog with the help of the RDK. What’s in the Conversational UI RDK? An enterprise-level chatbot must be able to create a meaningful conversational UI in order to enhance and streamline the user’s workflow. This RDK aims to support and simplify interactions with the cloud by allowing micro-transactions to be completed on the go – with a heavy emphasis on an experience centered on simplicity, mobility, and extensibility or configurability. A chatbot dialog needs to focus on natural language processing to ensure potential users aren’t punished for grammatical errors or abbreviations in their responses, as well as address the user’s intent at all times. The RDK will walk you through several examples, as well as empower you to design your own conversational UIs. This RDK is reusable, user friendly, and free. It comes with: An ebook with conversational UI language patterns, UX design considerations, and guidelines. A wireframe template, complete with clear design heuristics and “dos and don’ts.” These images represent different design components from the Oracle cloud user experience. Patterns for such components are part of the RDKs.  The buzz at Oracle OpenWorld 2017 The Conversational UI RDK was on display this fall during Oracle OpenWorld 2017 at the OAUX Exchange, an annual open house that features upcoming Oracle Cloud applications user experiences, conceptual application usage with emerging technologies, and more. It was attended by customers, partners, and even Oracle executives such as Senior Vice President and CIO Mark Sunday. This was the perfect venue to show off the RDK’s capabilities. Including components such as script patterns, example conversations, and a reusable wireframing template, the new RDK is a feature-filled tool that will enable anyone designing enterprise chatbot conversational UIs to create compelling, user-friendly dialogs.  OAUX team members Lancy Silveira, center, and Karen Scipi, right, talk about the RDK with a visitor at the OAUX Exchange at Oracle OpenWorld 2017 in San Francisco. Thomas Kurian, Oracle President, Product Development, featured one of the chatbots the OAUX team developed during his Oracle OpenWorld 2017 keynote, “Oracle’s Integrated Cloud Platform, Intelligent Cloud Applications, and Emerging Technologies for Business.” Starting at 23:30 in the recording, watch to see how a chatbot on a popular social messaging platform can enhance and simplify basic, everyday tasks. There is also a demonstration of how the bot was built. Prior to Oracle OpenWorld 2017, the OAUX team hosted the Oracle Applications Cloud UX Strategy Day. This event gave Oracle Ace Directors a preview of the OAUX team’s investment in chatbots and conversational UIs in the enterprise. Lucas Jellema (@lucasjellema), CTO of AMIS Services and Oracle Developer Champion, covered this invitation-only event on the AMIS Technology Blog. Read about his main takeaways of the day, including the best way to address users, what type of interactions within a dialog flow should be included, and the new features of the RDK as well as what’s to come. Download a copy of the Oracle Conversational UI RDK. The Oracle Conversational UI RDK is free, and the latest addition to the family of Cloud UX RDKs, which includes the Oracle Cloud UX RDK and the Mobile Application Framework (MAF) Mobile UX RDK. Each of the three RDKs are tools and resources to utilize in creating a simplified UX for your company’s cloud solutions, and designed to help you build better. Here’s how to access your free copy of each RDK: OAUX Conversational UI RDK Oracle Cloud UX RDK Oracle MAF Mobile UX RDK Direct Download Oracle Technology Network (OTN) Oracle Technology Network (OTN) Oracle Demo Central GitHub GitHub   Oracle Demo Central Oracle Demo Central Learn more To learn more about the free OAUX RDKs, visit the Cloud UX RDK page.

The Oracle Applications User Experience (OAUX) team recently released the Conversational UI for the Enterprise Rapid Development Kit (RDK). This free RDK is a comprehensive resource full of best...

Extensibility

Oracle partner Boxfusion says OAUX RDK helps ‘deliver better, future-proof solutions’

Nearly a year ago, the Oracle Applications User Experience (OAUX) team held an intensive design workshop with Boxfusion Consulting, an Oracle platinum partner, to help their customer Panasonic Computer Products Europe design and develop a solution for Oracle Sales Cloud using the Oracle Applications Cloud UX Rapid Development Kit (RDK). Now that Boxfusion and their customer have had time to road-test the solution, we thought we’d check in with Boxfusion Cloud Lead Luis Figueira and see how things are going. Learn how the RDK, which is free, helped Boxfusion with their project.  Q: You’ve used the OAUX team’s ADF RDK before to build PaaS4SaaS extensions for your customers. How big of a role has the RDK and OAUX enablement held in helping you with particular projects?   Boxfusion Cloud Lead Luis Figueira We’ve used the ADF RDK to accelerate development of custom solutions in PaaS4SaaS scenarios where it’s necessary to go beyond the core SaaS product and extend it to cater to specific business needs. As I mentioned in our Beyond SaaS piece, the cloud plays a significant role within the bigger ‘digital transformation’ picture because of the opportunities it brings in terms of agility. However, sometimes some of the features you’re looking for won’t be available as SaaS, and customers will need to go beyond SaaS and look at building solutions using PaaS components. What the RDK ensures is that, when using ADF on Java Cloud Service, we are able to deliver better and future-proofed solutions to our customers, that blend in seamlessly with the SaaS applications we’re looking to extend. Overall, I think the assets and the format are really useful, particularly the mock-up tool, the design patterns and the skinning artifacts — the OAUX enablement more so because of the interactive and iterative sessions, where ideas could be discussed with the team (OAUX team members Ultan O'Broin, Julian Orr, and Lancy Silveira). It was really good to have a customer there providing input and being a part of the discussions, as design constraints could be discussed there and then.   We have used the assets again a few times and the enablement workshop fits with the Discovery workshops in our delivery methodology quite well, which means we can roll this out again and again, with less of a dependency on the OAUX team whilst naturally keeping in close contact with them. I'm a member of the Oracle User Advisory Board (OUAB), an OAUX initiative to foster collaboration around enterprise software usability, which helps facilitating these relationships. Q: How do your customers feel about the user experience that you built using the RDK? They see it as a natural and seamless extension of the underlying Oracle CX Cloud application (Sales Cloud). We often joke about when Oracle will take the eLearning product we built in this instance and make it part of the core product! Q: In what ways were you able to increase the efficiency and participation of your customers’ users?  In terms of the extensions that add new functionality not existent in the core Oracle CX Cloud applications, the fact that the UX is seamless and uses the core OAUX patterns of "glance, scan, commit" really helps. Training was very easy and the customer was able to pick it up and roll out the training to their users (internal and external) independently. Most of this is down to the UX patterns, that users were already familiar with, thereby easing adoption. We have done other work that changes the way users interact with core CX Cloud applications, because of usability changes in the specificity of their requirements. We still make use of the same patterns, but the idea is to make certain tasks easier or work around constraints in the underlying products. In these cases, we make it clear to our customers that these are interim solutions, whose need should be reassessed with every new core product release. Q: How did the RDK enablement help Boxfusion learn to design and build reusable solutions with a focus on UX?  A lot of our company culture revolves around UX. Some of our consultants are members of the Interaction Design Foundation, we are deeply involved in UX work in a few Oracle products and we have an ongoing relationship with OAUX, via the OUAB. The enablement however was a step up, in that we had an opportunity to use the RDK and the related knowledge and tools and jointly work with Oracle UX experts in building a new UX-driven reusable solution that, as far as we could see, did not exist in the market. Having those tools and the close collaboration was crucial to the speed in which we were able to deliver a new product on Oracle PaaS in around five months, from design to production. Having those tools and the close collaboration was crucial to the speed in which we were able to deliver a new product on Oracle PaaS in around five months, from design to production. –Luis Figueira, Boxfusion Cloud Lead   Q: In Beyond SaaS: Extending Oracle Sales Cloud, you mention a first-time-right approach to your work. How does this fit with the goals of Oracle’s user experience team, as you understand them? Our approach involves committing considerable effort at the beginning of a customer engagement. We do significant amounts of preparation prior to any engagement and then start with a number of workshops with key users to understand the needs underlying their requirements and how the Oracle CX Cloud solutions can help address those needs. The workshops are anchored on our knowledge of the Oracle CX Cloud solutions and we normally drive the workshops by exploring those needs in live instances of solutions we believe help resolve them, where we may already have done minimal configurations to discuss certain aspects of the requirements. If you are familiar with the Design Thinking methodology, this might be vaguely similar to an early prototype. We do this because this helps reduce uncertainty already in earlier stages of the engagement, but also to expose customers to the Oracle CX Cloud solutions early, to explore the out-of-the-box options before the need arises for custom work. As you can see, part of this methodology aligns to what a UX researcher might do. Whilst in pure UX, an expert might ask how well a certain task can be accomplished, we take that a step further and ask our customers whether their needs can be met using out-of-the-box (or minimally configured) Oracle CX Cloud-based solutions. This activity might result in a series of gaps being identified in those few cases where our customers' needs cannot be met using CX Cloud solutions with only configurations applied to them. In those cases, by being familiar with the UX patterns designed and implemented by the usability and product development teams and making use of the tools at our disposal and our internal UX knowledge and expertise, we are able to still address any customizations whilst keeping in line with the product direction. By maintaining our relationship with the Oracle user experience team and knowing what the future has in store for our customers in terms of user interaction patterns, we can help our customers onboard more seamlessly to Oracle solutions, get their work done more easily and make their lives simpler. More about this story Beyond SaaS: Extending Oracle Sales Cloud Designing and Building Oracle PaaS Cloud Applications: Never the Same Experience Twice Drive Digital Transformation with Oracle’s CX Cloud MIND THE GAP: Bridging Gaps Between Sales, Service and Marketing to Meet Today’s Customer Demands Panasonic Computer Products Europe: Delivering Real Business Results with Oracle’s CX Cloud  

Nearly a year ago, the Oracle Applications User Experience (OAUX) team held an intensive design workshop with Boxfusion Consulting, an Oracle platinum partner, to help their customer Panasonic...

Events

OAUX in Singapore: Hackathon transforms cloud UX ideas into reality

The Oracle User Applications Experience team recently traveled to beautiful Singapore, where we  had a busy week running multiple cloud user experience (UX) events with Oracle customers and partners. For five days in mid-November, we ran a hackathon, multiple customer feedback sessions, and internal sales consulting meetings and training. We started the week off with the two-day Singapore Integrated Cloud Hackathon at the iconic Suntec Convention Centre.  Mentor Kristy Lee, center, brainstorms with team Tech Mahindra on day one of the hackathon. The intense hacking event involved PaaS and SaaS experts who are Oracle partners and internal product experts. OAUX developers and Oracle ASEAN product experts mentored our amazing partners. At least one Oracle mentor was embedded in each partner team competing to showcase the best app during the event. The partners who fielded teams were Deloitte Consulting, KPMG Services, Inoapps, Path Infotech, S&I Systems, Integration Xperts, and Tech Mahindra Singapore. Teams had to meet the challenge of integrating at least three Oracle cloud services to deliver a compelling solution. The available Oracle cloud services included Mobile Cloud, IBCS, Developer Cloud, Database CS, Java CS, Visual Builder CS, API CS, Analytics CS, IOT CS, IOT Asset Monitoring, IOT Connected Worker, blockchain CS, HCM Cloud, SCM Cloud, and Engagement Cloud. A hackathon isn’t a 9-to-5 affair. This participant caught some rest when he could. At the end of the hackathon, all teams demoed their use cases and working solutions. The Inoapps from Singapore took first prize with a wellness dashboard app using five Oracle cloud services. Integration Xperts from Pakistan came in second place with an emergency response app using four cloud services. Team Inoapps working on their solution: a wellness app. Participants expressed not only how much they enjoyed the hackathon but also, more importantly, how much they learned from the event. They told us they appreciated the opportunity to work side-by-side with Oracle experts to put together an app using multiple cloud services in a short timeframe. We heard from partners who said they learned more in those two days than in the previous six to 12 months and are more comfortable with building solutions leveraging Oracle cloud services. To get a taste of how the hackathon days went, check out this video from Integrated Cloud Singapore.  Hackers, mentors, and organizers after a long, fruitful two days at the hackathon. 
To round out our week in Singapore, the OAUX team spent a busy day after the hackathon at the Oracle Singapore office, running usability testing with local SaaS-only partners and their customers. We also held a FINTECH design jam to gather new use cases for blockchain and an HCM Cloud focus group to gain feedback on new design directions. OAUX Group Vice President Jeremy Ashley was there to share his team’s strategy and emerging trends. Our visit ended with an internal training for sales consultants on the visual evolution and branding tools of Release 13 of the Oracle Applications Cloud. Participants brought several active deals to the training and walked out with branded experiences that could be used in upcoming demos. Our Singapore event also included a FINTECH design jam, an Oracle HCM Cloud focus group, meetings, and training. These events serve a strategic purpose to engage sales teams and partners, allow first-hand experience, and offer the opportunity to influence future direction. But they don’t happen without some significant effort, so thanks to those who made it happen. Thank you to the Singapore team that sponsored and supported the week’s events: Sin Sun Chew, vice president of Alliances & Channels ASEAN; Kelly Yu, Application Channel director APAC; and KC Lim, Alliances director — who all worked to nominate and recruit strategic partners; and Michael Guantiero, senior director of Solutions Consulting-Applications, and Derek Lam, senior director of the Solutions Consulting-Digital Specialists Group — who provided the local mentor resources. Mentors are the lifeblood of every hackathon and we couldn’t have delivered the experience without them. Lastly, special thanks go out to John Pisani, of the Oracle Sales and Partner Academy (OSPA) team. John organized our first APAC hackathon last year in Australia, so we knew we’d be in good hands for the Singapore event. Thanks to all partners and Oracle staff, who made running an event in beautiful Singapore a success.

The Oracle User Applications Experience team recently traveled to beautiful Singapore, where we  had a busy week running multiple cloud user experience (UX) events with Oracle customers and partners. Fo...

Events

OAUX team invests in Conversational UIs for the enterprise

In November, Oracle Applications User Experience (OAUX) team member Karen Scipi (@KarenScipi) presented at LocWorld35 Silicon Valley, the largest industry conference for international business, translation, and localization. Keynotes and sessions during the one-day conference in Santa Clara, Calif., focused on informing, educating, and inspiring members of the localization community, as well as sharing best global business practices.  Karen’s session highlighted language design UX principles and best practices for designing effective dialog flows. These principles include considerations for the kinds of flows that make good candidates for enterprise chatbot interactions, an area of strategic investment for Oracle. OAUX Principal User Experience Engineer Karen Scipi speaks at LocWorld35 Silicon Valley.  While many people may be familiar with and use chatbots in the digital space, intelligent systems are growing in popularity in the workplace as well. Enterprise chatbots aren’t meant to replace existing web or mobile application user experiences. Rather, they are designed for convenience — to enable users to conduct mini-transactions on the go while driving participation in using cloud applications.  These conversational UIs in chatbots are device and app-neutral, offering users modern, compelling, and natural user experiences as they move through their day. With chatbots, users spend less time completing simple, repeatable, and data-light tasks than they would if they needed to open a full web or mobile application. Karen’s session on UX and conversational UIs included principles for worldwide audiences, such as word and image choices as well as localization, translation, and transcreation considerations. Karen also presented reusable language design patterns for task flows based on the most common types of tasks that enterprise users perform. LocWorldBot, an example bot designed, built, and translated by Karen Scipi, simplifies user actions and tasks. Interested in learning more about OAUX’s investment in conversational UIs? Download our Conversational UI for the Enterprise Rapid Development Kit (RDK), a free kit that includes guidelines, best practices, and principles for designing effective conversational UI flows.  It also comes with a high-fidelity reusable wireframe template that you can use to design and write your flow and gather feedback on it before it’s coded. This RDK is designed for anyone who designs conversations for enterprise chatbots: You don’t need be a developer to write a compelling and useful dialog flow. Stay tuned and watch this space for updates on Oracle’s investment in conversational UIs for the enterprise, and join the conversation on Twitter with the hashtag #OAUX.

In November, Oracle Applications User Experience (OAUX) team member Karen Scipi (@KarenScipi) presented at LocWorld35 Silicon Valley, the largest industry conference for international business,...

Events

In November: Recent cloud UX release highlights include more control over UI

Are you curious about what you’ll find in Release 13 of the Oracle Applications Cloud? This release leverages the flexibility of the cloud to give customers more control of the cloud’s user interface (UI). The key UX highlights include: New ‘lobby’ experience: The cloud’s home page has gotten a makeover in R13. The new “lobby experience” of the home page is how users launch the cloud. Customers have two contemporary home page layouts to choose from: banner view and panel view. The new banner view (above, left) stripes the same social panel horizontally across the top of the home page. Panel view (right) sets the social panel vertically on the left. Robust branding capabilities: R13 represents a big investment from Oracle in providing a way for customers to very simply reflect a company’s brand and culture, and to keep it up to date. We’ve built up branding and theming controls introduced in previous releases, such as the enhanced Appearance Editor, allowing customers to easily mold the cloud to best fit their unique corporate cultures. To learn more about the UX highlights of R13:   • Read this post on the OAUX Blog: One size does not fit all: Flexibility fuels visual evolution of Oracle Cloud’s Release 13 • Watch this webinar on Cloud Customer Connect (must have an account to access): Oracle Applications Cloud Visual Evolution Release 13  • Explore UX highlights by release on the OAUX Blog   Release 12: Are you up to speed with the UX enhancements that arrived in Release 12? We have a collection of posts on the OAUX Blog and webinars on Customer Connect that show what was noteworthy in that release:    On the OAUX Blog:   • New mobile app in Release 12 revs up Oracle Sales Cloud's user experience • Easy-to-use extensibility helps tailor Oracle Applications Cloud Release 12 • Oracle HCM Cloud Release 12 a powerhouse of contemporary design   Webinars on Customer Connect (you must be a member to access):    • Extensibility: Oracle Applications Cloud User Experience Extensibility Highlights for Release 12 • Sales Cloud: Oracle Sales Cloud User Experience Highlights for Release 12 • HCM: Contemporary Enhancements Underline Oracle HCM Cloud Release 12’s User Experience   For a roundup of all UX highlights for this release, visit the R12 page on the OAUX website.   Maker Faire at Oracle Oracle held the first corporate-sponsored Maker Faire by Maker Media and Make: magazine last year at Oracle’s headquarters in Redwood City, Calif., and we’re glad they continue to sponsor us and witness firsthand the creative minds at Oracle. The second Oracle Maker Faire, also organized by members of the OAUX team, was held in October, and again hundreds of members of the Oracle family participated by organizing an activity, showing a project, or attending with friends, co-workers, and family members.    Oracle CIO Mark Sunday, left, talks at Oracle’s Maker Faire. OAUX director Laurie Pattison, right, chats with attendees. This was the second Maker Faire her team organized at Oracle HQ.    Other appearances OAUX team members traveled to HR TECH 2017, above, in October in Las Vegas to show forward-looking demos and how we envision the HCM user experience.    OAUX Group Vice President Jeremy Ashley also made an appearance in a recent Forbes.com post on “Why 'Inclusive Leadership' Is A Vital Business Practice.”    And check the OAUX Blog for customers' reactions to the user experience they saw at Oracle OpenWorld in “Customer Conversations: Release 13 UX benefits get spotlight at Oracle OpenWorld.”    Tools to help you build These two new posts let you know what’s coming from the OAUX team and what one partner is doing with an existing rapid development kit (RDK).     • Coming Oracle JET RDK accelerates development, maintains solid UX in cloud • Beyond SaaS: Extending Oracle Sales Cloud   And in case you missed it, the OAUX team's Conversational UI for the Enterprise RDK went live recently. This RDK contains an ebook — UX design considerations for conversational flows, guidelines, language design patterns, examples — and a reusable wireframe template. You can download this collateral from the Conversational UI for the Enterprise download page. 

Are you curious about what you’ll find in Release 13 of the Oracle Applications Cloud? This release leverages the flexibility of the cloud to give customers more control of the cloud’s user interface...

Customer Engagement

Customer Conversations: Release 13 UX benefits get spotlight at Oracle OpenWorld

One of the biggest announcements of the year was the arrival of Release 13 of the Oracle Applications Cloud, providing customers with hundreds of new features and innovations, as well as an enhanced user experience (UX). At Oracle OpenWorld 2017, customer and industry analysts weighed in on the latest release and the evolution of the Oracle UX.  Attendees check out the OAUX Exchange, our open house at Oracle OpenWorld 2017.  Release 13 features an enhanced home experience with more versatility.  Feedback at Oracle OpenWorld 2017 We heard from many customers at this year’s Oracle OpenWorld. They may have visited the OAUX Exchange, our annual open house that showcased near-future and future user experiences in Oracle HCM Cloud, Sales Cloud, SCM Cloud and ERP Cloud.  What impressed our customers? Transformative: “Two fundamental things drove us in the direction of Oracle’s cloud. One is a robust and constantly evolving regulatory framework that we needed to respond to in a more agile way. The standardization of processes in the cloud means that when we have to respond, we now have one permutation rather than 25. The second thing that was transformative about cloud was the design process. With Oracle, we’ve been able to focus just on the elements that would make us successful. That means we've been on budget and on time for the last 18 months which, if you know financial services, is not an easy thing to accomplish.” ― Matt Trager, head of finance data and architecture, Lloyds Banking Group Hiring process improvements: “With Oracle HCM Cloud, on the user experience side, we've seen a 20 percent increase in the volume of applicants coming into the system. Our hire ratio has increased, so there’s good evidence that we’re converting applicants to hires. Also, we’ve reduced our time to hire; the average is down about two days. That’s big for us, especially in the retail space, and we are continuing to see improvements.” ― Shikha Panicker, HR delivery manager, Citizens Bank Streamlined business processes:  “As we try to recruit talent, especially to our small town in southern Ohio, we need all the modernization and trappings that we can find. Many of our HR and finance processes were paper-based and some had up to 10 levels of approval. We really needed to gut that, redesign it completely, and move toward best practices. Oracle Cloud very much appealed to us because it is all about modern best practices, be it user experience or business processes.”― Jonica Burke, director of ERP and financial services, Shawnee State University Ease of use: “Oracle Logistics Cloud has a new user interface. It’s very intuitive; I was working with it within five minutes.” — Monique Cox, manager, global compliance, Noble Energy Industry analysts were also impressed with our modern UX, and took to Twitter to share their impressions, thoughts, and excitement. Release 13 highlights Are you curious what you’ll find in R13? This release leverages the flexibility of the cloud to give customers more control of the cloud’s user interface (UI).  The key UX highlights include: New ‘lobby’ experience: The cloud’s home page has gotten a makeover in R13. The new “lobby experience” of the home page is how users launch the cloud. Customers have two contemporary home page layouts to choose from: panel view and banner view. Panel view sets the social panel vertically on the left. The new banner view strips the same elements horizontally across the top of the home page.  Robust branding capabilities: R13 represents a big investment from Oracle in providing a way for customers to very simply reflect a company’s brand and culture, and to keep it up to date. We’ve built up branding and theming controls introduced in previous releases, such as the enhanced Appearance Editor, allowing customers to easily mold the cloud to best fit their unique corporate cultures.    To learn more about the other UX highlights of R13, read this post on the OAUX Blog or watch this webinar (must have Customer Connect account to access).    Additional resources   • Cloud Customer Connect  • OAUX Blog: Visual Evolution ShipIt celebrates power of Oracle Cloud Applications Release 13 • Oracle OpenWorld coverage: On the OAUX Blog and Storify  

One of the biggest announcements of the year was the arrival of Release 13 of the Oracle Applications Cloud, providing customers with hundreds of new features and innovations, as well as an enhanced...

Extensibility

One size does not fit all: Flexibility fuels visual evolution of Oracle Cloud’s Release 13

Customers can make the cloud look the way they want it to look – easily – with Release 13 of the Oracle Applications Cloud. Oracle’s Applications User Experience (OAUX) team understands that one size doesn’t fit all. We’ve leveraged the flexibility of the cloud to give customers more control of the cloud’s user interface (UI). At the same time, we’ve built R13 to keep Oracle’s cloud user experience (UX) themes of simplicity, mobility, and extensibility intact throughout the product suite, no matter how the UI is updated or business processes change. This ability to adapt, called the visual evolution of the applications cloud, is a vital ongoing investment from Oracle into your corporate culture and brand, as well as in employee engagement. We believe the Oracle Applications Cloud should serve you and your users well for a long time. Learn more about how Oracle’s cloud UX is evolving and how that’s influenced what you see in R13 in this recent webinar from Katy Massucco, a director on the OAUX team (you must have an account on Customer Connect to view the webinar). What follows are some highlights. New ‘lobby experience’  The cloud’s home page has gotten a makeover in R13. The new “lobby experience” of the home page is how users launch the cloud. It sets the impression for the rest of the product experience – in the same way that a hotel lobby creates that first impression for guests.  One of most significant enhancements is that customers have two contemporary home page layouts to choose from: panel view and banner view. Panel view sets the social panel vertically on the left. The new banner view strips the same elements horizontally across the top of the home page. The new homepage banner layout, left, is in step with current web trends that anchor a dominant image at the top of a page.  The home icons also have a new look that boosts efficiency in this release. To encourage navigation and task completion, R13’s icon options include a variety of sizes and new cluster images for icon groups. New in R13: A halo appears on a selected icon, which helps users quickly see where they are on the home page.   Robust branding capabilities R13 represents a big investment from Oracle in providing a way for customers to very simply reflect a company’s brand and culture, and to keep it up to date. We’ve built up branding and theming controls introduced in previous releases, allowing customers to easily mold the cloud to best fit their unique corporate cultures. This release expands the default themes to 13 – but customers can quickly make UI changes, using the Appearance Editor, to introduce their branding preferences. Those updates roll out immediately throughout the cloud, and the experience is consistent no matter which device is being used or where in the task flow the user is doing their work. The Appearance Editor provides options for home page layout, color palettes, images, logos, icon shape, icon size, and more. Customers can easily change Release 13’s look and feel, using Oracle’s out-of-the-box themes. A customer can configure the cloud to best fit a company’s branding, values, and personality. In this example, the branding and color palette from one company’s public website, left, is pulled through to the internal home page, right. Find out more  To learn more about this release, visit Customer Connect or check out these links:    Oracle Applications Cloud Visual Evolution Release 13  Visual Evolution ShipIt celebrates power of Oracle Cloud Applications Release 13 Tour the Cloud UX lab at Oracle HQ

Customers can make the cloud look the way they want it to look – easily – with Release 13 of the Oracle Applications Cloud. Oracle’s Applications User Experience (OAUX)team understands that one size...

Extensibility

Coming Oracle JET RDK accelerates development, maintains solid UX in cloud

If you’re a fan of the Oracle Applications User Experience (OAUX) team’s free OAUX Rapid Development Kits (RDKs), you’ll be happy to know we have an exciting addition coming soon for your library of PaaS4SaaS toolkits: the new Oracle JET (JavaScript Extension Toolkit) for SaaS User Experience (UX) RDK is on the way.  This JET4SaaS RDK is based on the powerful Oracle JET, which streamlines the building of custom applications to interact with Oracle SaaS and PaaS services, based on open source and Oracle-contributed JavaScript libraries and custom components, CCS3, and HTML5. The JET RDK, like our other OAUX RDKs, is designed to enable partners, developers, and customers to accelerate the design, build, adaptation, and deployment of simplified and mobile user interfaces (UIs) for Oracle software as a service (SaaS) and platform as a service (PaaS) products – in hours – using our proven user experience principles. Solutions built with the new Oracle JET UX RDK will have the look and feel of the latest visual evolution of the Oracle cloud.  This RDK will include page templates as well as sample SaaS flows from Oracle HCM Cloud, Sales Cloud and ERP Cloud in code and wireframes.  Because proven UX design insights and know-how are built into the OAUX RDKs, they’re great productivity toolkits for designers and developers. The JET RDK will include:  Responsive simplified UIs Mobile hybrid UIs  Latest visual look and feel of the Oracle cloud Page templates and set of composite components architecture (CCAs)  Sample SaaS flows from ERP Cloud, HCM Cloud and Sales Cloud UX design patterns and wireframes Technical ebook to support  If you were at this year’s OAUX Exchange, our annual open house at Oracle OpenWorld, you may have heard how RDKs fit into our team’s design enablement strategy. For more insight, see this post on the AMIS NI blog by Oracle ACE Director Lucas Jellema about what he learned at the OAUX Strategy Day, just before OOW17.  When it’s ready, the Oracle JET RDK will be free and available on Oracle Technology Network (OTN), GitHub, and Oracle Demo Central (account required).  Watch for the announcement. The Oracle JET RDK enables the fast designing and building of responsive mobile UIs.  Learn more To learn more about free RDKs from the OAUX team, visit the Cloud User Experience RDK page. Read this recent blog post to learn about noteworthy updates to two of our other RDKs: the Oracle Mobile Application Framework (MAF) Mobile UX RDK and Oracle Cloud UX RDK (based on Oracle Application Development Framework or Oracle ADF). 

If you’re a fan of the Oracle Applications User Experience (OAUX) team’s free OAUX Rapid Development Kits (RDKs), you’ll be happy to know we have an exciting addition coming soon for your library...

Customer Engagement

In October: OAUX team talks cloud UX strategy at Oracle OpenWorld 2017

Like Oracle OpenWorld 2017 itself, which was spread across San Francisco in early October, the Oracle Applications User Experience (OAUX) team and our work was on display across many events, sessions, and demos during the week. This annual conference – attended by 60,000 customers, partners, analysts, and media – is the place to talk about roadmap and where Oracle applications are going, and because user experience (UX) stretches across pillars and product families, UX flavors are seasoning all of those conversations.    We’re so proud of the OAUX team’s work. We’ve created a Storify post that collects up tweeted reactions, videos, blog posts, and comments about the cloud UX across Oracle’s product families. It also has bits about emerging technology and smart UX, mobility, extensibility, and the cloud rapid development kits. Below are photos from across the conference, featuring OAUX team members or their work. Good user experience starts from the top. EVP Thomas Kurian talking about his vision for the Oracle cloud user interface. More than 300 people attended the OAUX Exchange, our best crowd yet. It was at the SF Grand Hyatt on Monday, Oct. 4. Emerging technology demos included NAO, our very own Oracle Instagram star. VP Killian Evers, center, listens intently as analyst Holger Mueller, left, talks Oracle HCM Cloud. The crew is still smiling, even after an all-day shift at the OAUX Exchange. EVP Steve Miranda talks about UX in Release 13. SVP Richard Jewell shows off infolets and tells the audience: “We’ve put cool into SCM.” GVP Jeremy Ashley talks to international press members during a Media Spotlight talk in Moscone North. Duke, the JavaOne mascot, shows how easy it is to clock in – even with giant fingers – using Oracle HCM Cloud applications. Speaking of adding in “cool,” check out this awesome ride. Visitors to the OAUX Exchange and the OAUX onsite labs took pedicabs like this one back to Moscone. Buzzing about UX The OAUX team is enjoying lots of great coverage coming out of Oracle OpenWorld. A few favorite links: Going Through Your Day video: See our vision of a smart UX and understand how it can move you seamlessly from one task to another.  GVP Ashley on Facebook: Jeremy looks at the role of emerging technology in building a better UX in this short Facebook video. IoT beer project: This wildly popular demo inspired videos, blog posts, and lots and lots of tweets. Media coverage included a post on Forbes.com’s OracleVoice, a video from Oracle Marketing, and another shorter video.  On The Oracle Blog: Jeremy and GVP Gretchen Alarcon discuss the UX of Oracle HCM Cloud and what’s ahead in this post. The OAUX Gadget Lab: Oracle Instagram posted this short video during Oracle OpenWorld. Development tools Updates to the OAUX Rapid Development Kits (RDKs) were announced just in time for Oracle OpenWorld. A new blog post on the OAUX Blog gives the details on these platform-based kits that offer a faster development path. OAUX friend (and Oracle ACE Director) Tim Hall also wrote about the RDKs in this post.  And because we love chatbots, a new Conversational UI ebook is available. Go to tinyurl.com/OAUXConversationalUI for this specific RDK, including design guidance and a reusable wireframe template.  In case you missed it  Ashley shared a post on LinkedIn recently, “Rethinking Code: Better Design = Less Documentation,” about putting people first when it comes to designing software.  Customer Connect is offering a new webinar, “UX – Oracle Applications Cloud R12’s Extensibility Tools.” In this recent webcast, learn how Release 12’s extensibility tools deliver a tailored UX, with a focus on consistency and continuing the modern visual evolution of the cloud, which translates into streamlined productivity for users and extends the value of your cloud. This presentation, by OAUX team member Greg Nerpouni, shows how the Oracle Applications Cloud leverages its out-of-the-box flexibility to maintain Oracle’s great UX. 

Like Oracle OpenWorld 2017 itself, which was spread across San Francisco in early October, the Oracle Applications User Experience (OAUX) teamand our work was on display across many events, sessions,...

Extensibility

Enhancements give OAUX team's Cloud UX RDKs a jump on fast and innovative solutions

The Oracle Applications User Experience (OAUX) team has been adding to the library of OAUX Rapid Development Kits (RDKs) in recent months. These RDKs help partners, developers, and customers to rapidly — in hours — design, build, adapt, and deploy simplified and mobile user interfaces (UIs) for Oracle software as a service (SaaS) and platform as a service (PaaS) products. The OAUX team has noteworthy updates to tell you about existing PaaS4SaaS RDKs. Here’s what’s new:  ORACLE MOBILE APPLICATION FRAMEWORK (MAF) MOBILE UX RDK: Launched this summer, the MAF Mobile UX RDK has been updated to the latest MAF version (2.4.1). The RDK’s MAF architecture now includes task flow, page fragment, CSS, image, JavaScript, Java, and custom component reuse at a more granular level than was possible before. You’ll see updates to the RDK’s visual elements, too, so you get the latest look and feel of the Oracle Applications Cloud, which is our SaaS offering. Our technical eBook also was updated to reflect the technical changes that were made at the code level. The Oracle MAF Mobile UX RDK enables the fast design, building, and deployment of SaaS and PaaS enterprise mobile app user interfaces.      The Oracle MAF Mobile UX RDK comes with a showcase of enterprise UX design examples —  such as infolets (far left), notifications, and media capture (far right) —  to inspire you. These enhancements make the kit a highly effective solution for partners, customers, and developers who want to innovate fast and design and build enterprise mobile apps with a great cloud user experience. To learn more about the MAF RDK and all it can do, read OAUX team member Karen Scipi’s post announcing its debut and another post about the RDKs on the Oracle Developers Blog.  ORACLE CLOUD UX RDK: Updates to this RDK, which is based on Oracle Application Development Framework or Oracle ADF, brings this kit in line with Oracle Applications Cloud Release 13, our SaaS offering. That means partners, customers, and developers can use this RDK to design and build solutions that look and behave like the latest visual evolution of the Oracle cloud, incorporating more modern SVG icons, responsive behavior to enhance cross-device use, a new ERP web service integration, and new key components such as sticky headers and simple panels. The Oracle Cloud UX RDX enables you to design and build PaaS4SaaS solutions that look and behave like Oracle Applications Cloud Release 13, our SaaS offering.  Proven UX design patterns are built into the Cloud UX RDK. It also has examples of Oracle HCM Cloud, Sales Cloud and ERP Cloud in code and wireframes.  Both RDKs are free to download and available on Oracle Technology Network (OTN), GitHub, and Oracle Demo Central (account required).    Oracle Cloud MAF Mobile UX RDK        Oracle Cloud UX RDK Oracle Technology Network (OTN) Oracle Technology Network (OTN) GitHub GitHub Oracle Demo Central Oracle Demo Central   Learn more To learn more about these free RDKs, visit the Cloud User Experience RDK page.

The Oracle Applications User Experience (OAUX) team has been adding to the library of OAUX Rapid Development Kits (RDKs) in recent months. These RDKs help partners, developers, and customers to rapidly...

Events

Random Hack of Kindness helps Technovation, which pairs girls and tech skills, do good

The Oracle UX Innovation Labs team hosted its first Random Hack of Kindness (RHoK) at the Oracle Mexico Development Center (MDC) in Guadalajara on Sept. 7 and 8. We’ve run so many hackathons, both internal to Oracle and with partners and customers, that we thought it time to use our talents to give back to the community and support our social innovation goals. For this hackathon, our team partnered with Oracle Volunteers to select a non-profit organization that would benefit from the creative and technical skills Oracle employees have to offer. Colleen Cassity, executive director of Oracle Giving & Volunteers and the Oracle Education Foundation, and Vanessa Scaburri, senior manager of Oracle Corporate Citizenship in Latin America, selected Technovation as the beneficiary of this RHoK event. Technovation offers girls around the world the opportunity to learn the necessary skills to emerge as tech entrepreneurs and leaders. Each year, Technovation challenges girls ages 10 to 18 to build a business plan and mobile app that will address a community problem. Past ideas have included providing disabled passengers access to buses in Mexico, helping to save the rainforest, or helping dementia sufferers connect with family. Since 2009, more than 10,000 girls have joined the program and have been inspired to unlock their potential futures in technology while simultaneously improving their communities and the world at large. Katie Morton of Technovation poses at the Oracle MDC office in Guadalajara, Mexico. We chose to host the hackathon in Guadalajara because we have a tremendously talented Oracle development team there with a strong culture of giving back. Many of our women engineers have volunteered as mentors for Technovation Mexico. And Maria Makarova, Technovation’s Guadalajara regional ambassador, was just awarded 2017 Technovation Regional Ambassador of the year. The stars just aligned. Teams selected one of the four challenges identified by Technovation as opportunities to improve their platform: enhance the regional ambassador user experience, provide a journey map of the girls who participate, enable offline access to girls with limited Internet access, and improve mentor vetting. The teams were judged on product readiness, overall business value, and user experience. For the first time ever, we had a tie for second place. Congratulations to all the teams and many thanks for participating in such a worthy cause. First place: Mariachis (Juan Pablo Martinez, Oscar Vargas, Sergio Zamudio, Daniel Nieto, Catia Aguiar, Osvaldo Villagrana) Second place: Shared by Kiwis (Alejandro Lituma, Cristy Valdez, Claudia Alonso, Nataly Alonso, Monica Jimenez) and La Rama (Antonio Aguilar, Melani Alvarez, Eduardo Lopez, Serguei Orozco) Like all events hosted by UX Innovation Labs, mentor support was strong and the entries were judged by an esteemed panel of judges. The teams were so dedicated to completing their challenges, they even went back to work after evacuating the office at midnight when an earthquake alarm went off because of the tremors felt all the way in Guadalajara from the tragic 8.2 earthquake that hit the Mexican states of Chiapas and Oaxaca several hundred miles away.  The judging panel (Colleen Cassity, Erik Peterson, Maria Makarova, Katie Morton) deliberates during the hackathon. Technovation was pleased with the results and the opportunity to work directly with Oracle to help solve its platform challenges. Technovation is in the process of reviewing all the designs and code in greater detail so it can implement the solutions. In fact, it is already working on an improved regional ambassador user experience.  Many people helped to make this event a success. Special thanks to our Oracle mentors (Erika Ornelas, Gabriela Martinez, DJ Ursal), judges (Erik Peterson and Colleen Cassity from Oracle, Katie Morton and Maria Makarova representing Technovation), Technovation partners (Katie Morton, Joe Sak), and Oracle volunteers (Colleen Cassity, Vanessa Scaburri). A big thank you goes out to our MDC team for all the technical prep and event logistics, especially Antonio Aguilar and Serguei Orozco. The RHoK Technovation Hackathon Team at Oracle's MDC office in Guadalajara.

The Oracle UX Innovation Labs team hosted its first Random Hack of Kindness (RHoK) at the Oracle Mexico Development Center (MDC) in Guadalajara on Sept. 7 and 8. We’ve run so many hackathons, both...

Mobile

New mobile app in Release 12 revs up Oracle Sales Cloud's user experience

Mobile makes a big splash in the Oracle Sales Cloud Release 12. While a powerful new mobile app takes Sales Cloud on the road, R12 continues to stay true to a consistent user experience (UX) story, maintaining the themes of simplicity, mobility, and extensibility.  The Oracle Applications User Experience (OAUX) team has shaped R12’s UX of accessing and processing data into a uniform experience, across all device types. The result is efficient work, no matter where it’s being done.  The CX Cloud Mobile app’s integrated experience allows users to perform key tasks from anywhere, putting many aspects of Sales Cloud at your fingertips.   Modern mobility R12 introduces the new CX Cloud Mobile Enterprise app, a mobile app that strengthens Oracle’s enterprise mobile application strategy — one of the company’s most important investment areas. This is part of our simplicity, mobility, and extensibility story and R12 shows Oracle’s progression of that journey.  The app’s “coffee-shop interactions” are quick, user-friendly ways to get data into a system, encouraging participation because they’re so easy to do. The key is that the tasks are small and can be done in seconds. For example, if it’s fast and easy for a sales rep to add information to a customer record as they’re waiting for an elevator after a meeting, then it’s more likely that the task will be completed.  “Coffee-shop interactions” offer quick, light-touch gestures for mobile users. Voice Jump: Navigate within an app using voice commands, a more natural way of working. Mobile users can manage sales activities based on where they are, thanks to the app’s location feature.  Increased flexibility, sleeker efficiency R12’s clean and contemporary design encourages efficient navigation and task completion.  The updated home page of the web application has a new large icon style, which quickly draws attention to what users need to do – a key part of our “glance, scan, commit” philosophy.  New large icons in Oracle Sales Cloud Release 12 make using the system quick and easy, encouraging participation. R12’s expanded branding and theming controls also give customers increased flexibility to mold Sales Cloud to best fit their unique corporate cultures.  Infolets provide an instant picture of the business, giving just the right amount of information at the right time. R12 allows you to choose which infolets to display and their order. Review and process pending tasks quickly and easily from notifications. Find out more To learn more, check out these links:    Oracle HCM Cloud Release 12 a powerhouse of contemporary design  Cloud User Experience Tools: The UX Developer Toolkit Tour the Cloud UX lab at Oracle HQ Check out near-future and future UX at the OAUX Exchange during Oracle OpenWorld 2017 in early October. Learn why this event is a must-see for the latest cloud innovations in our recent post. 

Mobile makes a big splash in the Oracle Sales Cloud Release 12. While a powerful new mobile app takes Sales Cloud on the road, R12 continues to stay true to a consistent user experience (UX)...

Extensibility

Easy-to-use extensibility helps tailor Oracle Applications Cloud Release 12


The Oracle Applications Cloud Release 12’s extensibility options continue to deliver a tailored user experience (UX), with a focus on consistency and simplicity.  Customers can personalize the cloud to reflect their corporate culture and organizational needs with a few easy updates. Visual changes using the appearance and theme editors quickly roll out throughout the cloud, so the experience is consistent no matter how or where work is being done.  Modern entry experience: This release’s clean and contemporary design encourages efficient navigation and task completion. The new large icon style on the home page quickly draws attention to what users need to do.   Release 12 introduces options to tailor the springboard to hide and show what you need on the home page. R12 arrives with seven pre-formatted themes that can be used out-of-the-box. But it also has the flexibility to easily configure with your own color palettes, icon shapes, logos, images and more. These changes go live fast and permeate throughout the product suite for consistency.    R12’s expanded branding and theming controls also give customers increased flexibility to mold the cloud to best fit their unique corporate cultures. Appearance Editor: Start with the out-of-the box visual style or adjust it with a few simple clicks to reflect your company’s visual look. Make the most of infolets: These small containers of information provide users and executives with an instant picture of the business, giving them just the right amount of information at the right time. Infolets elevate important and relevant pieces of data as well as provide gateways into more details and work areas.  R12 allows you to choose which infolets to display and in which order they appear.  Find out more  To learn more about this release, visit Customer Connect or check out these links:    Oracle HCM Cloud Release 12 a powerhouse of contemporary design Cloud User Experience Tools: The UX Developer Toolkit Tour the Cloud UX lab at Oracle HQ Will you be at Oracle OpenWorld 2017 in early October? Swing by the demo grounds to see the Oracle Applications User Experience Team (OAUX) team show the R12’s extensibility options in action.   

The Oracle Applications Cloud Release 12’s extensibility options continue to deliver a tailored user experience (UX), with a focus on consistency and simplicity. Customers can personalize the cloud to...

Emerging Technology

In September: OAUX Exchange demos, Oracle OpenWorld sessions ready to share

We’re in a fever over here at Oracle headquarters in California’s Bay Area – it’s Oracle OpenWorld season and our plans are nearly complete for a series of terrific events, sessions, demos and more.  If you’ve been following along, you’ll know that the Oracle Applications User Experience (OAUX) team is accepting registrations for the OAUX Exchange.  This annual open house showcases near-future and future user experiences in Oracle HCM Cloud, Sales Cloud, SCM Cloud and ERP Cloud. We’ll also show some far-future forays using emerging technology to create fascinating smart user experiences that are also a lot of fun to check out, including an appearance by our new NAO robot. Read more about the OAUX Exchange if you’re still curious. As we have for the past decade, the OAUX team will also be conducting user research during Oracle OpenWorld. Read more about our onsite usability feedback sessions if you’d like to register. Members of the OAUX team and OAUX friends will also be presenting sessions at Oracle OpenWorld. For more details, visit our events page on the OAUX website – we’ll be adding more sessions soon. Here’s a sampling of what’s planned:  Two sessions on Oracle HCM Cloud user experiences from Aylin Uysal “Brain Snacks: Workforce Trends: A Speedy Discussion,” by Ben Bendig and Tawny Le “Alexa, how much vacation do I have?: Oracle’s Smart User Experience,” by Lulit Bezuayehu “Beam me up, Scotty: Virtual Reality in Oracle HCM,” by Lulit Bezuayehu “Planning Your Move to the Cloud: User Experience,” by Lucas Jellema and Tim Dubois “Extend Your Oracle SaaS Applications Using Oracle Rapid Development Kits,” by Lonneke Dikmans and Luc Bors THOUGHT-LEADERSHIP: Jeremy Ashley, the Group Vice President of the OAUX team, shared a new post on LinkedIn in the past month, “Rethinking Code: Better Design = Less Documentation.” Get his thoughts on how to best serve the user with software design. Entry points lead to important tasks and work flows from the home page in Oracle HCM Cloud Release 12. RELEASE 12 UX HIGHLIGHTS: Head to the OAUX Blog for a new post on highlights in Oracle HCM Cloud, “Oracle HCM Cloud Release 12 a powerhouse of contemporary design.” See examples of the evolving user experience and get a look at the latest. Posts on Oracle Sales Cloud and extensibility in the user experience are coming, so make a return visit to see more. To learn more about building your own user experience, see this recent post on our rapid development kits (RDKs), “Designing and Building Stunning User Experiences with Cloud RDKs.” EMERGING TECHNOLOGY NEWS: The OAUX team has a few new posts to share in this exciting space. In “OAUX projects are finding new ways to look at Big Data,” team member John Cartan talks about his research and designs for visualizing large amounts of data. In “Emerging technology trends drive investment in developer experience,” team member Mark Vilrokx lays out why it’s so important for the OAUX team to invest in developer experiences as well as user experiences.  Also in the emerging technology space, a new post from Oracle’s Pierce Ashworth on OracleVoice, Oracle’s Forbes.com blog, “3 Ways AI Will Bring Humanity To The Enterprise.” Pierce talks about reevaluating his thoughts about artificial intelligence (AI) – at least as it relates to enterprise software. RECENT OAUX ACTION: The OAUX team continues to host innovation events that encourage creative thinking. Read about a recent shipit here, and learn about the next hackathon – just before Oracle OpenWorld – here.

We’re in a fever over here at Oracle headquarters in California’s Bay Area – it’s Oracle OpenWorld season and our plans are nearly complete for a series of terrific events, sessions, demos and more.  If...

Customer Engagement

The Oracle Cloud UX Lab will be at Oracle OpenWorld 2017 … will you?

By Jacqueline Periaswamy, Oracle Applications User Experience Oracle OpenWorld 2017 is fast approaching, and guaranteed to be an action-packed week of exciting educational sessions and presentations led by more than 2,000 Oracle employees, customers, and partners. This meeting of the minds will stretch throughout San Francisco, and the Oracle Applications User Experience (OAUX) team will host the Cloud User Experience (UX) lab at the Grand Hyatt in Union Square. This is a new location for the on-site product usability testing lab.  The Customer Engagement team, part of the OAUX team, will help Oracle researchers -- who are conducting user feedback sessions at the conference this year and employing different user research methodologies to inform user experience designs for top-tier cloud applications. During Oracle OpenWorld, customers and partners will have the opportunity to preview the latest designs and prototypes from Oracle ERP Cloud, HCM Cloud, Self-Service Integration Cloud Service, Business Analytics, and so much more. By attending this invitation-only event, participants will not only have an impact on the usability of future Oracle Cloud Applications, but will get to test-drive new applications before they go to market. One-on-one customer feedback sessions, like this one at the OHUG Global Conference 2017, will also be held during Oracle OpenWorld. Oracle’s most recent release of its cloud applications features a simple and intuitive user experience because Oracle continually strives to understand the needs of its customers and use that to help improve their experience with work. One of the ways we do this is through collaborative focus groups at conferences and events. By understanding where customers are right now with their enterprise applications, and where they want to be in the future, the OAUX team learns how best to evolve and enhance the cloud applications user experience.  At Oracle OpenWorld this year, the OAUX team will host a focus group with human resources (HR) executives to better understand how companies are handling generational workforce changes. This will be an interactive experience where participants work alongside UX researchers from the OAUX Emerging Technologies team, or The AppsLab, to ideate and brainstorm what the future of Oracle HCM Cloud should look like. The OAUX team hosts focus groups like this one at Oracle Modern Finance Experience 2017.  The lab will run pre-scheduled sessions from Monday, Oct. 2, through Wednesday, Oct. 4. Can’t wait to be a part of the adventure? Sign up to participate in one of our hour-long usability feedback sessions or our two-hour executive focus group at tinyurl.com/CloudUXLab.  For more information, email Claire Swarthout. To get a head start on all things OAUX, check out OAUX Group Vice President Jeremy Ashley’s recent post, “Rethinking Code: Better Design = Less Documentation.” Members of the OAUX team pose for a picture at Oracle OpenWorld 2016.

By Jacqueline Periaswamy, Oracle Applications User Experience Oracle OpenWorld 2017 is fast approaching, and guaranteed to be an action-packed week of exciting educational sessions and presentations...

Emerging Technology

Emerging technology trends drive investment in developer experience

By Mark Vilrokx, Oracle Applications User Experience In the near future, developers are more likely to interact with applications the way that everyday users do. That means that companies building software, such as Oracle, need to look at the user experience (UX) for developers as well as customer users. A developer experience (DX) should improve and optimize the way in which developers get their work done. The Oracle Applications User Experience (OAUX) team must observe how developers work, which tools they use and how they use them, and then improve those tools or create new ones.  There is an overlap between UX and DX. In fact, DX can be seen as a subset of UX, where the user happens to be a developer. Many of the techniques used to study and improve UX can be applied to DX. DX encompasses all aspects of the developer's interaction with development tools and services. "Tools" are what developers use to design, code, build, test, integrate, release, and manage code.  "Services" are what developers use to access data and functionality of an application and interact with it. These days, these services are REST APIs, or an application program interface (API) that uses HTTP requests to create, update, and delete data. Two trends in the software industry are driving the need for an investment in DX: the rise of the cloud and the diminishing importance of the traditional graphical user interface (GUI). The rise of the cloud Companies are relinquishing ever more control of their IT infrastructure (Infrastructure as a Service , or IaaS), development platform (Platform as a Service, or PaaS) and software (Software as a Software, or SaaS) to third parties. These service providers are willing to pay third parties for usage. As the service providers move up the stack, the less control they have: IaaS > PaaS > SaaS. This creates some real challenges for Oracle’s customers and partners: If I cannot access the server farm, how do I add a server? If I can’t connect to my server, how do I install something? If I don’t have access to the database, how do I make changes to it? If I can’t access the code, how do I customize the application? The solution is to create APIs that provide certain functionality to cloud customers. And, as more customers move to cloud applications, we’ve seen an explosion of easily accessible APIs. This in turn has led to the rise of aggregators and "pure API" companies, such as Twilio and Braintree, which offer APIs and leave the development of traditional GUIs to consumers. They make money by offering metered access to their APIs, just like a utility service. Examples also include emailing, payments, and, more recently, a whole swath of AI-related features such as speech processing, image processing, and even deep learning. Developers now expect a traditional application to come with APIs that offer the same functionality that is accessible through the GUI. And, just like the users of GUIs, developers want these APIs to be simple and easy to use. This has also made it much easier to roll out applications to a massive audience – basically, anybody who has an Internet connection – and to do it much more frequently.  If you’re releasing new versions of your software several times a day to users, you better make sure that your tools support rapid development and deployment.  Diminishing importance of traditional GUI The relentless drive for simpler GUIs has culminated in the text app, instant message-like applications such as WeChat and Facebook Messenger. They try to offer the same functionality as traditional applications, but with almost none of the GUI. Instead they use a conversational UI in which you use natural language to ask something and the software (referred to as a bot) will then try to perform that task for you. These bots rely heavily on APIs to do the things you ask them to do. Furthermore, more and more emerging technology devices in the market are without a GUI. The best known example of this may be the Amazon Echo. This trend will accelerate as the Internet of Things takes off, because most of those "things" – light bulbs, door locks, toasters – also don’t have a GUI. And, just like bots, they rely heavily on APIs. This makes UX even more important because how users interact with applications is changing. The UX they are familiar with is gone when there is no GUI, so new ones have to be developed by UX teams. That makes DX more important as well as, because increasingly, the users of such emerging technology are developers. When the Amazon Echo was first released, it couldn't do anything other than play a few songs and tell some pretty bad jokes; it was basically a glorified Bluetooth speaker. However, because Amazon provided APIs that allowed developers to interact with the Amazon Echo and development tools to easily implement new so-called skills, we can now ask Alexa for an Uber, order pizza, or even start a car.   Amazon didn't build any of these applications – they were built by an enthusiastic following of developers. Sales of the Amazon Echo skyrocketed. Amazon enlisted the help of thousands and thousands of developers, free of charge, to improve the sale of their products. That is why DX, especially in the realm of emerging technology, is important to Oracle’s UX strategy. For more on DX, read these posts on the OAUX emerging tech team’s blog, TheAppsLab.com:  “Developer Experience: What and Why” “Developer Experience: How Do We Improve”

By Mark Vilrokx, Oracle Applications User Experience In the near future, developers are more likely to interact with applications the way that everyday users do. That means that companies building...

Extensibility

Oracle HCM Cloud Release 12 a powerhouse of contemporary design

Clean and contemporary design is the backbone of Oracle HCM Cloud Release 12, with powerful options to encourage efficient navigation and task completion.    Oracle has made a significant commitment to investing in a modern user experience (UX), making it part of the cloud product development life cycle. The Oracle Applications User Experience (OAUX) team believes in the impact of user-centered design and constantly conducts UX research and prototyping with our customers. Our research has resulted in the evolution of products to specifically meet customers’ business needs.    New large icons in Oracle HCM Cloud Release 12 encourage users to quickly and easily participate in the cloud.    Information you need, when you need it To start, the updated home page has a new large icon style, which quickly draws attention to what users need to do – a key part of our “glance, scan, commit” philosophy.R12’s expanded branding and theming controls also give customers increased flexibility to mold HCM Cloud to best fit their unique corporate cultures.    When users want to dive deeper into HCM Cloud, two enhancements make getting to work easy and intuitive:    Quick actions: Users can easily initiate any action or work flow from one button on the home page, without having to be familiar with deeper navigation. Access to tasks is tailored to user roles — employee, line manager, or professional user.   Quick actions: Entry points lead to important tasks and work flows from the home page.   Detailed reports: HCM Cloud users are familiar with infolets, which present essential data at a glance. But, what if a user seeks more than the most essential bits? It’s easy to navigate from infolets to information-rich, detailed reports.  Detailed reports: Navigate easily to information-dense levels of HCM Cloud for more information. Familiar consumer experiences
 Release 12’s redesigned employee information area, called the Employee 360 in previous releases, houses employee data in a modern, centralized place. The Public Profile highlights employee expertise, areas of interest, goals and even real-time feedback to and from colleagues. The profile’s options are built on familiar social media experiences, giving users opportunities to create their own "brand" inside a company.   From the Person Spotlight, approved users can quickly see deeper layers of personnel-related details that may not be accessible to an entire organization, such as performance details, career goals, compensation, and other records.    Public Profile: An employee can build their own “brand” within an organization.    Person Spotlight: See employee details, such as career goals, compensation, and more.      The Learning section, introduced in R11, houses learning materials and videos in a format that is close to the consumer-like experience you may see daily online. R12 makes taking those training opportunities on the road possible, providing the ability to download content and watch it offline from any device, anywhere.   Learning: Peer-to-peer and social learning are supported.    Boosting efficiency  Release 12 has incorporated enhancements to streamline user efficiency and keep the focus on tasks in progress. HCM Cloud’s smart navigation knows who you are, what role you have, and your recent activity within the product.    For example, throughout the product, notifications alert users to pending tasks without taking them away from their work.    Actionable menu notifications allow for approvals or rejections from anywhere in the system, eliminating the need to navigate to another area of the HCM Cloud to review details.  Email notifications can be customized with templates to reflect your company brand. Again, users can approve or reject a task, without leaving their email inboxes.  Auto-dismiss messages, new for R12, pop up to communicate important information – confirmations and warnings, for example – but automatically close in five seconds, without the need for additional steps or clicks.    Actionable menu notifications: Users can tend to pending tasks – and also stay with the job in progress.     Find out more To learn more about this release, visit Customer Connect or check out these links:      Customer Connect webinars for Release 12 user experience highlights Cloud User Experience Tools: The UX Developer Toolkit Tour the Cloud UX lab at Oracle HQ    

Clean and contemporary design is the backbone of Oracle HCM Cloud Release 12, with powerful options to encourage efficient navigation and task completion.    Oracle has made a significant commitment to...

Emerging Technology

OAUX projects are finding new ways to look at Big Data

By John Cartan, Oracle Applications User Experience Big data has become an important force in the enterprise, one of special interest to Oracle. But in order to make data usable you must first understand it – in short, you need some way to see it. In the last few years, the Oracle Applications User Experience (OAUX) team has been exploring new ways to visualize data, especially big data. As scales increase, everything becomes harder: gathering the data, cleaning it, organizing it, even just drawing it. The amount and variety of data to gather has exploded, due in part to the rise of the API economy. Companies have discovered it’s profitable to make their private data public, and they can provide APIs, or application programming interfaces, to make it easier for other people to retrieve that data.  This project aims to visualize nine years worth of “Likes” to author John Cartan’s Facebook posts. Read more about the project on The AppsLab blog.  Even if they are not participating in the API economy as providers, Oracle customers will increasingly need to access semi-structured public data from social media and other sources to enhance their own internal reporting. So the AppsLab, the OAUX emerging technologies team, has focused on projects such as Fun With FaceBook to explore how to access and process data from public APIs. Before data can be visualized, it must be inspected and cleaned. This requires "pre-visualization," seeing and shaping raw data to spot anomalies or just to figure out what you've got. For designers trying to turn that data into dashboards or maps or animations, there is a more subtle problem: the more data you have to work with, the harder it is to experiment and build prototypes. The next generation of designers will need new tools, a challenge discussed in Better Ways to Play and Try.  When designing any kind of interface, the OAUX team’s mantra is "glance, scan, commit." For big data this means finding ways of seeing both the forest and the trees: overall structure at a glance with the ability to effortlessly drill into details when needed. Another recent post, Who Likes Me?, describes a project to research large-form, high-resolution information displays for possible use in video walls and control centers, for example. Pushing the envelope exposed current limitations that were both technical and ergonomic. Even as speed, memory, and cost continue to improve, visualizations will still need to satisfy human limitations. The differential between tree and forest must always fit comfortably so that no magnifying glass is needed for details and no stepladder is needed to see the big picture.

By John Cartan, Oracle Applications User Experience Big data has become an important force in the enterprise, one of special interest to Oracle. But in order to make data usable you must first...

Extensibility

Visual Evolution ShipIt celebrates power of Oracle Cloud Applications Release 13

By Erika Webb and Laurie Pattison, Oracle Applications User Experience The Oracle Applications User Experience (OAUX) team has spent years on a set of projects internally referred to as “visual evolution.” We’re rolling out the next set of amazing branding tools from these projects as part of Oracle Cloud Applications Release 13.  As part of this evolution of our interfaces, we have put a lot of time into creating a system that allows customers to quickly and easily take our enterprise software and customize the look and feel to represent their company brands. We held a Visual Evolution ShipIt event in early August to explore R13’s powerful options. Heads of sales organizations from all over the world nominated a talented group of participants to attend the two-day event at Oracle HQ in Redwood City, Calif. It's easy to customize the look of the home page in Oracle Cloud Applications Release 13.  The goal was to make sure our sales organization became familiar with not only how to use the system to quickly update an interface for customers, but also learned skills to make good visual design decisions to reflect customer brands.  The event started with an overview of good visual design, branding practices and demos from our user experience (UX) visual designers. Participants learned about R13’s branding tools and were then given a few hours to prepare new branded interfaces.  This was an extremely competitive group, so you know we had to have a contest. Participants had been asked to bring three customer opportunities to put through a branding exercise. Our judges selected five contenders, ranging from car companies to airlines to a major religious organization – so the examples resulted in very different looks for each project. Judges chose three winning projects based which best captured customer brand identity in an Oracle interface. See each winner with Oracle Executive Vice President Steve Miranda, below:  First place: Krista Froess Second place: Flavio Rodriguez Third place: Tim Deegan The Visual Evolution ShipIt gave participants and mentors a chance to take a deep dive into Release 13’s branding tools.  Because workshop participants came from all over the globe, we wanted to ensure good opportunities to network, to learn from the experts, and to check out some recent and future UX innovations. On day two, the group toured the OAUX Cloud Lab. If you are ever in HQ, we encourage you to sign up for this in advance. It’s an amazing opportunity to see the cool and innovative things the OAUX team has been doing.   We dedicated the rest of the event to meeting our UX experts and sharing more best practices. Oracle's Titus Icleanu, from Bucharest, Romania, showcased some of the great work coming out of Eastern Europe. Later, experts in various UX areas (HCM, CX, ERP, visual design, etc.) held office hours so participants could ask questions about the roadmap, user research, and get tips for more specific issues.  The AppsLab folks drew a crowd during Meet the Experts Day. Learn more Want to find out more about what’s happening with Oracle’s upcoming UX investments? The OAUX team is hosting at the OAUX Exchange during Oracle OpenWorld 2017 in San Francisco in early October. Get the details on what we’re planning to show and how you can register from our recent post, “Add the OAUX Exchange, a showcase of the future, to your OpenWorld lineup.” Or go straight to our registration page: https://tinyurl.com/OAUXExchange.        

By Erika Webb and Laurie Pattison, Oracle Applications User Experience The Oracle Applications User Experience (OAUX) teamhas spent years on a set of projects internally referred to as “visual...

Customer Engagement

In August: Planning for Oracle OpenWorld and the future of user experience

The Oracle Applications User Experience (OAUX) team wants you to know that we’re so excited to host you at the OAUX Exchange during Oracle OpenWorld 2017 in San Francisco in early October. Wait, what? You don’t know about the OAUX Exchange? You must have missed our recent post on it, “Add the OAUX Exchange, a showcase of the future, to your OpenWorld lineup.” Get the details on what we’re planning and how you can register from this recent post on the OAUX Blog.  Maybe you did know about it, you’ve been to our annual open house before and wouldn’t dream of missing it, and you just need the registration page. Got you covered: https://tinyurl.com/OAUXExchange. Don’t forget to invite your friends.   What can you see at the OAUX Exchange? Near-future and future user experiences are the main focus – we want to show you how we are building a user experience (UX) that flows with you as you go through your day. And yes, smart UX tools such as machine learning, artificial intelligence (AI), and chatbots are part of that.  An OAUX team member demos a mobile application on a smartwatch during the team's annual open house event, the OAUX Exchange, at Oracle OpenWorld 2016.   If you can’t wait for the Exchange to talk about AI, we have  a new article to share, Machine learning and AI: Can it be the butler that can change user experience? Published online in The Economic Times recently, OAUX Group Vice President Jeremy Ashley writes about the shift in UX that emerging technologies such as AI can bring about. In studying these examples of emerging technology, OAUX team members conduct a lot of research with users to figure out how our customers might incorporate such tools. Read about the creative ways we gather information for possible use cases in “Heading ‘into the wild’ for guerilla research on emerging tech.” Giving you the tools to extend the UX The OAUX team is announcing a new Rapid Development Kit (RDK) for mobile user experiences. Find out more about the groundwork we’ve already done, so that you can extend and tailor more easily, in “Now available: Oracle MAF Mobile UX RDK.”    We’ve also introduced a new UX Extensibility Resource page on Cloud Customer Connect, in case you missed it.  This resource page showcases options that enable customers and partners to design and develop solutions that suit their specific organizational needs. And, you can earn a designation (or renew your designation) as an Oracle Applications Cloud extensibility implementation specialist. Our guided learning path is for partners who want to learn to easily tailor the Oracle Cloud to reflect brand, culture, and image. You’ll learn about the key UX tools for the cloud as well as how the simplicity of the user interface improves extensibility. Successful completion of this 16-lesson, self-paced course will earn you a specialist designation from the Oracle Partner Network (OPN). Sharing more good news Oracle announced Release 13 of its cloud apps in early August, and publications everywhere are spreading the good word about what’s new, including updates in the UX. For example, Database Trends and Applications noted that the updates “aimed at enhancing the user experience and supporting business users across the organization through greater personalization, productivity, insight, and collaboration.” Here are a couple of other examples worth checking out: Oracle Cloud Applications Release 13 updates the UI and adds features across SCM, ERP, HCM and customer engagement suites in CIO Supply chain tops list of Oracle Cloud Applications enhancements in Silicon Angle  A thought-leadership piece you might have seen on the OracleVoice blog on Forbes.com was also reposted on The Oracle Blog. Don’t miss GVP Jeremy Ashley’s latest post,  “Oracle UX Goes Beyond 'Mobile First.'” And read about a recent Conversational UI workshop hosted by the OAUX team from Floyd Teter, a longtime friend of the OAUX team. In “Checking Out Chatbots,” he says the workshop on chatbots left him inspired and excited. Meanwhile, don’t forget to check in with the AppsLab to see where they’ve been traveling lately, as well as what they’re researching in the emerging tech arena. And please visit the OAUX team’s Facebook page to see us in action and follow us on Twitter.

The Oracle Applications User Experience (OAUX) team wants you to know that we’re so excited to host you at the OAUX Exchange during Oracle OpenWorld 2017 in San Francisco in early October. Wait, what?...

Customer Engagement

Heading ‘into the wild’ for guerilla research on emerging tech

By Tawny Le, Oracle Applications User Experience   The OAUX Emerging Technologies team, or The AppsLab, researches technical innovations coming down the pipeline. Part of our goal is to assess the potential of the technology – is it easy to adopt? Are there use cases that might make work easier for enterprise employees to complete their tasks?  Our research on emerging technologies finds three ways to enhance the user experience: Automate tasks to increase efficiency, advise customers on the best practices based on their business context and objectives, and discover actionable use cases. Oracle invests in such research because it helps determine the direction of the Oracle Cloud Applications user experience. We are always looking for new ways to improve the delightfulness of our overall user experience on multiple levels. New technologies can be a part of that, by allowing us to be more efficient and just by being fun to use. Anthony Lai shows customers at an Oracle HQ lab tour how we explore and test capabilities of the MUSE, a brain-sensing headband.  It can be easy to become enamored with the novelty of new technologies and forget who the technology is supposed to help and IF it can help. This is why our team’s mantra is to focus on the user, not the technology, and why we take user feedback on new and emerging technology seriously. Now – here is the problem. A majority of our customers do not own the latest wearable or smart home device. It’s difficult to interview end-users about how they might use a technology that they may not completely understand. They may not be familiar with it at all. As Bill Moggridge, co-founder of design company IDEO and an outspoken advocate for the value of design in everyday life, said, “The only way to experience an experience is to experience it.” To solve this gap, the AppsLab procures technological innovations as they get released and brings them directly to Oracle customers at conferences for spontaneous feedback. We call this guerilla research. This is where we: Approach customers “in the wild.” Ask a few questions about the technology. Give them a few tasks to perform. Observe their interactions. Ask about their experiences.  When the Samsung Gear VR was released, the AppsLab took VR to Oracle customers and conference participants in different cities to gather diverse and quick feedback. Not only was the experience immersive, participants loved how they could safely confront their fears of water and heights. That finding opened doors for virtual training in dangerous work situations. It is a fast and low-cost method to gain sufficient insights for informed decisions.  In the past we have performed guerilla research on the Apple Watch, Samsung’s Virtual Reality Headset, our version of the Smart Office, and chatbots. With this tactic, we may talk to up to 40 customers at a time. What have we learned? Through guerilla research we found that, surprisingly, VR isn’t as nauseating to experience as we originally thought! And, not surprisingly, chatbot humor doesn’t translate well from region to region. Feedback —good or bad— is a gift. Through our research, we have exposed use cases that will improve accessibility as well as productivity for employees such as warehouse workers and sales. We’ve started conversations around HR and security concerns that Oracle should address if the company moves forward with certain new technologies in mind.   Ultimately, we aim to inspire our customers and partners to think about the future of work and how to introduce new technologies into their organizations. We want them to walk away and think, “Gee, I can’t imagine a future without this!” A customer's jaw dropped in awe when he finished navigating a Sphero ball through a maze using his brain waves. Guerilla research is one of the many research techniques in our usability toolkit. Bringing emerging technologies to our customers and performing direct research with them is more valuable than designing with assumptions about the future. That is an ongoing pillar of Oracle’s cloud UX strategy: We focus on the user, not the technology. Resources The OAUX Emerging Technologies team regularly posts on TheAppsLab blog. There you can follow our thoughts, adventures and experiments with emerging technologies. For more information about how we fit into Oracle’s cloud user experience research and design work, explore the Emerging Technologies page. 

By Tawny Le, Oracle Applications User Experience   The OAUX Emerging Technologies team, or The AppsLab, researches technical innovations coming down the pipeline. Part of our goal is to assess the...

Emerging Technology

Add the OAUX Exchange, a showcase of the future, to your OpenWorld lineup

By Misha Vaughan and Vikki Lira, Oracle Applications User Experience If you want to see a showcase of the latest cloud innovations, attending the OAUX Exchange during Oracle OpenWorld 2017 is a must-see. Hosted by the Oracle Applications User Experience (OAUX) team, this annual open-house event is one of the best places at Oracle OpenWorld, held every fall in San Francisco, to see how emerging technology and evolving user experience designs are influencing the way you go through your day.  The OAUX Exchange first began 5 years ago, as a way to show our customers and partners the Oracle cloud user experience. New user experience designs originally launched with Oracle HCM Cloud and Oracle Sales Cloud that year. In the last six releases of Oracle Cloud Applications, Oracle has continued to fuel its investment in the cloud UX, and the OAUX team has held the Exchange each year to demonstrate the latest at Oracle OpenWorld. Visitors at the OAUX Exchange check out demos of the latest cloud user experiences during Oracle OpenWorld 2016.  Oracle wants visitors to know that we listen to our customers. We hear their concerns about multiple generations coming into the workforce, an increasingly mobile workforce, and the pace of technological change. New concerns around machine learning and increased simplicity are also addressed at the OAUX Exchange, where we show you the latest highlights in several product families and meet these trends and concerns in an exclusive, mini-demoground environment. At the OAUX Exchange, customers will see and touch the demos, getting a clear picture of what Oracle’s investment in the future cloud UX looks like. This includes radical simplification in areas such as Oracle HCM Cloud, machine learning that anticipates what users need to do, chatbots that offer new levels of efficiency, and new designs for professional users leveraging wide-screen displays, for use in work flows such as you’d find in Oracle SCM Cloud. OAUX Group Vice President Jeremy Ashley introduces visual evolution, part of the OAUX strategy, during Oracle OpenWorld 2016.  Oracle’s goal with the cloud user experience is to drive participation in the customer’s enterprise system. Simplicity in the design helps reduce training costs and allows our customers to focus on adding value to their business. Visit the OAUX Exchange so that we can help you re-imagine enterprise applications in the Oracle Applications Cloud. Register today Participation in the OAUX Exchange requires that you read and acknowledge Oracle’s safe harbor statement. Date: Oct. 2, 2017 Time: 10 a.m. - 6 p.m. Please allow one hour to tour the exchange. Place: Grand Hyatt, San Francisco Register   For more on the OAUX cloud strategy and what influences the Oracle cloud user experience, check GVP Jeremy Ashley’s page on Oracle.com.  

By Misha Vaughan and Vikki Lira, Oracle Applications User Experience If you want to see a showcase of the latest cloud innovations, attending the OAUX Exchange during Oracle OpenWorld 2017 is...

Extensibility

Now available: Oracle MAF Mobile UX RDK

The Oracle Applications User Experience (OAUX) team is delighted to announce the availability of the Oracle Mobile Application Framework (MAF) Mobile UX Rapid Development Kit (RDK). This latest RDK is for anyone who wants to innovate fast in the SaaS cloud and to design and build mobile apps with a great user experience (UX) using Oracle MAF. This RDK supports popular devices and native device features. Apps deployed using this RDK can also be integrated with Oracle Mobile Cloud Service. Oracle MAF Mobile UX RDK: Simplified home experience How to get your free copy The Oracle MAF Mobile UX RDK is free, just like its sister RDK—the Oracle Cloud UX RDK (based on Oracle Application Development Framework, or Oracle ADF). Both RDKs also make ideal partner-, sales-, and build-enablement tools. Whether you’re using Oracle MAF or Oracle ADF to design and build apps with exceptional user experiences, we’ve made both RDKs available on Oracle Technology Network (OTN), GitHub, and Oracle Demo Central (account required). Take a moment now to download your free copy. Oracle MAF Mobile UX RDK Oracle Cloud UX RDK Oracle Technology Network (OTN) Oracle Technology Network (OTN) GitHub GitHub Oracle Demo Central Oracle Demo Central Save time, increase business The OAUX RDKs help partners, developers, and customers rapidly—in hours—design, build, adapt, and deploy SaaS and PaaS simplified and mobile user interfaces (UIs). RDKs are major differentiators for partners who are looking to increase business through Oracle Cloud adoption. Because an RDK helps partners produce consistent UX results, an RDK offers customers confidence in the Oracle Cloud.  What you get in the Oracle MAF Mobile UX RDK Like the Oracle Cloud UX RDK, the Oracle MAF Mobile UX RDK is a complete, standalone, integrated UI accelerator kit created by the OAUX team with input from the Oracle PartnerNetwork. It is based on Oracle technologies and proven user experience design and development.  Partners can use the Oracle MAF Mobile UX RDK to design and build consistent SaaS and PaaS user experiences for mobile user experiences that consume Oracle Cloud Services. Everything in our RDK is reusable. This RDK includes: Example SaaS flows and PaaS services integrations Coded samples, components and templates with Oracle Alta UI CSS and images UX design pattern ebook, technical ebook, wireframing template, and more Download a copy of the Oracle Mobile Applications Cloud User Experience Design Patterns ebook. Design patterns and wireframing templates Creating reusable interaction design solutions for common use cases that can be adapted and applied across applications to deliver modern, compelling, consistent user experiences is easy with this RDK. Sample design pattern: Shuttle Partners can use design patterns and wireframing templates delivered in our RDK: Before a single line of code is written. They can be used during the innovation cycle to help expose problems early, increase productivity of application builders, and eliminate costly surprises late in the build cycle. After code is written. They can be used to extend Oracle Mobile Applications by building modern, compelling customer solutions that look and behave like Oracle user experiences for Oracle Cloud Services. Wireframe template Learn more To learn more about our free RDKs, visit our Cloud User Experience Rapid Development Kit page.

The Oracle Applications User Experience (OAUX) team is delighted to announce the availability of the Oracle Mobile Application Framework (MAF) Mobile UX Rapid Development Kit (RDK). This latest RDK is...

Events

In July: The value of UX that goes beyond ‘mobile first’

You might have been hearing about the Oracle Applications User Experience (OAUX) team’s enterprise mobile strategy. It’s no secret that mobility is one of our primary user experience (UX) design themes. It’s a vital part of the team’s greater mission: to build cloud applications for the way humans move through their day.   OAUX Group Vice President Jeremy Ashley outlines how that strategy is shaping our work in his latest post on Forbes.com’s OracleVoice blog. Learn how the strategy’s elements – from Smart UX features to “coffee-shop interactions” – deliver what users need to do their work.  “The goal: Let users interact with the system quickly and easily, taking the shortest path from intent to action,” Jeremy says in the post. We’ve also included new screenshots to show off how Oracle Cloud products are making this happen.  A look at the user experience design in the Oracle CX Cloud Mobile app. EARLY INSPIRATION: Jeremy also talks about what shaped his choices and career decisions in a new post on his LinkedIn profile: “Doing Chores for My Grandfather Made Me a User Experience Designer.” He explores how his UX work has strong roots in his childhood: “I tinkered with those tools that my grandfather expected me to use, and soon figured out how to adapt them so they’d be easier for me to handle. I even made some of my own. It turned into a lifelong interest in how to design things so that they are easier to use.”  UX DOWN THE ROAD: Jeremy also ponders what he thinks is coming next in this new article from NBC News MACH, “Seven Familiar Things That Will Disappear in the Next Decade.” Look for his prediction about what will take the place of telephones. You can follow Jeremy on Twitter (@jrwashley) and LinkedIn.  Jeremy and his daughter work on a project together in his workshop. ORACLE MAKERS SHINE: If you were at Maker Faire Bay Area earlier this year, you may have joined the fun at the OAUX booth, grabbing a treat from the IoT Chocolate Factory or trying out the Nerf gun demo. For more about this year’s event:  Check out our Facebook photo album See what the OAUX emerging tech team was up to To carry that maker spirit through the year, Oracle will host its own maker fair Oct. 20 at HQ in Redwood Shores, Calif. The event is open to Oracle employees who want to spotlight their ideas and innovations. Last year’s inaugural event showcased 31 exhibits – ranging from origami to IoT – from 48 Oracle employees and 37 Oracle maker kids. Read more about what’s being planned for this year’s Oracle Maker Faire, and check out the tweet below, when TechShop San Jose visited Oracle HQ to help promote the maker mentality.  ON THE ROAD WITH OAUX: Many members of the OAUX team kicked off summer on the road.   Florida: In early June, our team traveled to Orlando for the Oracle HCM Users Group (OHUG) 2017 Global Conference. Read about the work our onsite UX lab did at the conference on LinkedIn and see photos from Florida on Facebook.  California: Also in June, the OAUX emerging tech team was in San Francisco for Future Summit SF. The team got an inside view of how the tech community is working to solve the complicated user needs of the future. Texas: We were off to San Antonio for Kscope17 – Oracle Development Tools User Group (ODTUG) Conference in late June. The emerging tech team was there to talk IoT, augmented reality, and host a Pokemon-like game for conference attendees.  Visit the OAUX team’s Facebook page to see us in action and follow us on Twitter.

You might have been hearing about the Oracle Applications User Experience (OAUX)team’s enterprise mobile strategy. It’s no secret that mobility is one of our primary user experience (UX) design...

Events

Oracle Makers shine at Bay Area Maker Faire, prepare for next showcase at Oracle HQ

Oracle was a proud sponsor at the Bay Area Maker Faire in May at the San Mateo County Fairgrounds. This is the greatest show-and-tell on earth.  Oracle has a long relationship with Maker Media, the founders and organizers of the Maker Faire, and Jeremy Ashley (@jrwashley), group vice president of the Oracle Applications User Experience (OAUX) team, and Dale Dougherty (@dalepd), founder and CEO of Maker Media, were on stage together recently at SXSW in Austin, Texas, sharing their belief that we are all Makers. Jeremy also talked about this idea on stage at the Maker Faire, and Oracle hosted a booth. The OAUX Emerging Technologies team, the AppsLab, and the IoT Cloud Applications team displayed four demos in the Oracle booth.  The IoT Chocolate Factory demo dispensed more than 30 pounds of chocolate while providing a great window into an end-to-end IoT solution for supply chain.  The IoT Nerf gun, integrated with Alexa voice commands, was a big hit. Pacman on a String and Emotibot demos were also shown. Everyone was eager to try out the demos, and it was a great opportunity to share Oracle’s commitment to innovation. For specific details about each demo, read OAUX team member Mark Vilrokx’s blog on the Maker Faire. OAUX team member Mark Vilrokx was like the Pied Piper  with the Nerf Gun demo. It was a full-time job restocking the rotating clips! OAUX Group Vice President Jeremy Ashley spoke to the crowd from the center stage about emerging trends and Oracle’s willingness to embrace and encourage innovation. Where else but at the Maker Faire can you ride a giant insect? Special thanks to Michelle Kovac, Mark Vilrokx, and Jasper Potts from Oracle; Cecily Benzon, Emily McGrath, and Sherry Huss from Maker Media; and the OAUX Innovations Lab team for their help in putting together and staffing a great booth. But wait! If you’re eager to be part of the Maker movement, you don’t have to wait until next year. Oracle is hosting the second Oracle Maker Faire at the Oracle Conference Center on Oct. 20. Like last year, it is open to any Oracle employee who wants to showcase marvelous ideas, talents, and innovations.  We had a fabulous turnout last year, with entries spanning a wide range of categories from origami to IoT. Read the blog about the first Oracle Maker Faire for details on the event. Children are welcome as long as they are with an Oracle employee. Many Oracle Makers mentor kids in STEAM in their spare time, so we’re expecting to see even more great entries from kid teams. We’ll be taking over the Oracle Conference Center this time.  We set up the TechShop trailer to promote the Oracle Maker Faire at Oracle HQ on June 20. TechShop staff demo some of the tools in the trailer. For Makers looking for a little inspiration and anyone curious to see what the Oracle Maker Faire is all about, we hosted a special lunchtime promotion at Oracle Headquarters in Redwood Shores, California, in June. We invited TechShop, an open-access, DIY workshop and fabrication studio, to bring their mobile trailer to whip up excitement and provide a sample of their services for those who don’t have the tools or space to work on their creations. TechShop had staff on site to demo laser cutters and 3D printers as well as coordinate a fantastic group origami art project to engage people.  TechShop staff help with a group origami project at Oracle. Oracle employees Diane Boross, left, and Lancy Silveira help promote the Oracle Maker Faire with Makey in the lobby at Oracle HQ. The group origami project goes on display. Stay tuned for updates as the Oracle Maker Faire draws closer. 

Oracle was a proud sponsor at the Bay Area Maker Faire in May at the San Mateo County Fairgrounds. This is the greatest show-and-tell on earth.  Oracle has a long relationship with Maker Media, the...

Extensibility

In June: What’s driving UX design, and how you can get it

Jeremy Ashley, group vice president for the Oracle Applications User Experience (OAUX) team, talks about what’s important when designing the Oracle user experience (UX) in a new post on Forbes.com’s OracleVoice blog.       If you’re wondering how that translates for customers, there’s also a new post on the OAUX Blog in which Rightside, an Internet company, describes its Oracle ERP Cloud implementation and how that’s affected the UX.  GET IT YOURSELF: If you want to enhance or extend to your SaaS UX to suit the specific needs of your organization, your first step is to study up on the Oracle Cloud Applications UX’s extensibility capabilities. Visit this new section of Customer Connect to learn how to save time, money and enhance UX using Oracle’s cloud extensibility resources and tools. You must be a member to access the content. We’ve also made some updates to the Rapid Development Kit (RDK) page on our website, where you can also get information and tools to help you tailor your Oracle applications.   TRAVELING WITH THE OAUX TEAM: In May, GVP Jeremy Ashley and other members of the OAUX team were at Maker Faire Bay Area in San Mateo, Calif (below). Jeremy gave an engaging presentation on humanism and the link to software design. Other members of the team were running a booth that included experiments with emerging technology, including an IoT chocolate shop.  You can read more about Maker Faire from the OAUX emerging technology team's perspective in this post from the AppsLab. Head to OAUX Facebook for pictures from the Maker Faire weekend.  Speaking of the OAUX emerging tech team, guess who is celebrating an anniversary? Senior Director Jake Kuramoto takes a look back in this new post. In early June, the OAUX team was in Orlando, Fla., for the Oracle HCM Users Group (OHUG) 2017 Global Conference. Check out our Facebook photo album to see photos from the event.  WOMEN IN TECH: OAUX Vice President Killian Evers spoke in May at an Oracle Women's Leadership (OWL) event at Oracle’s Headquarters in Redwood City, Calif.  The OWL HQ Tech Community seeks to develop, engage, and empower current and future generations of Oracle women leaders to foster an inclusive and innovative workforce. OWL has a special focus on women in technical disciplines. In May, the event focused on Oracle's approach to innovation, new technologies, and providing new experiences for our users and partners. CREATIVE COLLABORATION: Check our new blog, the OAUX Blog, for two new posts on where we’ve been engaging and collaborating and just generally being creative:  OAUX Innovations Lab: Challenges spark creative collaborations Spring adventures take OAUX team’s onsite lab across U.S. Visit the OAUX team’s Facebook page to see us in action and follow us on Twitter.

Jeremy Ashley, group vice president for the Oracle Applications User Experience (OAUX) team, talks about what’s important when designing the Oracle user experience (UX) in a new post on Forbes.com’s...

Events

OAUX Innovations Lab: Challenges spark creative collaborations

The Oracle Applications User Experience (OAUX) Innovations Lab has had a busy few months running events at conferences like Modern CX and COLLABORATE 17. In May, we returned to Oracle HQ with two new events: the Inside Sales Representative Design Jam and  FinTech Blockchain Hackathon. We tapped Oracle vice presidents, senior vice presidents, and group vice presidents to serve as judges for both events.  Creating usable designs  We targeted inside sales representatives (ISRs) for our design jam because we wanted to develop engaging, compelling experiences for them in Oracle Sales Cloud. We got the idea for this event after our Sales Cloud Analytics Design Jam, during which we focused on great analytics stories for the new Oracle CX Cloud Mobile app.   This time, we focused on a new area and asked teams to define a use case, create a usable design, and show the judges what they believed is the best way for ISRs to work. We even provided each team with two designers to help them create new and interesting designs, in case they weren’t designers themselves. Designers Sam Ting, left, and Daniel Chivardi participated in the Inside Sales Representative Design Jam. The ideas that came out of this jam were great. The first-place team, Convert Fast and Prosper, combined a company simple 360 view, swipe gestures and voice commands. Their entry was compelling because it included a proactive aspect to help drive the conversation with a prospect. It was a great use case for interactive bots and ISRs, who are frequently new because of high turnover. The second-place team, A Team, started its demo with all the information an ISR needs to start her or his day in one place. The team leveraged the OAUX goal of “glance, scan, commit” in their design, which showed an excellent use of infolets that could be used for more guidance before much data exists. The team also included a way to capture how a sales rep felt at the time of a call that could be leveraged later. Focusing on blockchain  Later in the same week, we held a blockchain hackathon. Last year, we held a FinTech Design Jam and quickly discovered many compelling use cases exist outside of FinTech.  This time, we focused on blockchain, also known as distributed ledger technology (DLT). That technology enables trust, which connects businesses, trading partners, and customers in ways that weren't possible yesterday. The Linux Foundation's Hyperledger Open Source blockchain project is the fastest growing project, with more than 100 member companies.  Our participants were set up to use this technology to build an awesome experience for our customers with new services and features or integration with existing services. We even conducted another deep-dive session with the blockchain participants to learn more about their systems and code.  Our first place team, the Digital Thread, made blockchain shine: They created a complex supply chain where traceability is highly important. They even went so far as to show how the transactions were updating the blockchain by putting their laptops on the judges’ table while they were demoing their code.   One of our mentors, David Haimes, presents to the group. Our second-place team, Smart Govern Commerce, brought supply chain trade partners into a single transaction framework. They created a commerce blockchain that synchronizes the movement of ownership, risk, money, and goods across the supply chain in real time. Businesses using this system could benefit from agile finance partnering, increased capital efficiency, and optimized supply chain risks. They started by defining the four key components in any trade so that the audience understood what they were working on improving. They used a clean user interface (UI) to show how users could manage smart contracts.  DeepBlock, our third-place team, addressed how blockchain could improve the traceability of parts and finished products in the automobile industry. Their robust system also could improve the efficiency and accuracy of recalls whenever a part is found to be defective. Finally, our People’s Choice prize, which often goes to one of the Top 3 teams, went to a different team this year: Grants on Blocks. Their system dealt with the complex problem of monitoring the lifecycle and distribution of granted funds. Using DLT, they created a system that allowed more transparency into the use of funds across the entire award lifecycle, better visibility into reimbursement requests, an immutable audit trail, and the ability to automatically reimburse the grantee if the request is below a threshold. It will be exciting to see how these ideas may shape future Oracle products.

The Oracle Applications User Experience (OAUX) Innovations Lab has had a busy few months running events at conferences like Modern CX and COLLABORATE 17. In May, we returned to Oracle HQ with two new...

Application User Experience

Spring adventures take OAUX team’s onsite lab across U.S.

Written by Claire Swarthout, Oracle Applications User Experience April marked the journey of the Oracle Applications User Experience (OAUX) team’s onsite lab to four separate conferences across America. From Sin City (Las Vegas, Nevada) to good old Beantown (Boston, Massachusetts), the OAUX team hosted customer feedback sessions and other activities at several conferences to better understand the pain points and needs of our cloud customers. Customers participate in a group activity at the OAUX team's onsite lab during a recent conference. Proposed mobile and desktop designs for Oracle Financials Cloud, Human Capital Management (HCM) Cloud, and Sales Cloud were shown in the lab. Oracle customers participated in one-on-one feedback sessions to test out new product features. Several collaborative group activities were also held, bringing together professionals from all stages in their careers to brainstorm and ideate application solutions within FinTech, mobile cloud analytics, and more.  Each conference helped shine a light on Oracle’s significant investment in the cloud user experience. These direct interactions with customers allow OAUX usability engineers to gather crucial data, helping Oracle ensure that the cloud user experience is intuitive and user friendly.    A key consideration for the Customer Engagement team, which organizes the usability activities at the onsite labs, is which specific group of end users to work with. Based on the enterprise product, the desired user profile can range from users of different mobile operating systems, to specific application usage, to job levels (from entry level to C-level). This variety in participants allows the OAUX team to focus on how every end user is different, as well as to document patterns where workflows might be similar. As OAUX Group Vice President Jeremy Ashley recently said,  “You can't take everyone through the same user experience.” The success of the onsite lab stems from the OAUX team having a deep understanding of the uniqueness of every user.   Members of the OAUX team are ready for a customer feedback session during a recent conference.  By testing and retesting designs, and by maintaining an acute insight into the needs of our customers, the end user is always at the forefront of OAUX research. This ensures that at the end of the day, we are enabling our customers to focus on their jobs and work responsibilities, without worrying about functionality or ease of use of their applications.  The wide-ranging presence of the onsite lab allows us to collect vast amounts of instrumental data, which will help the OAUX team as it designs the next evolution of the Oracle user experience. Oracle OpenWorld 2017 is next on our agenda; connect with us on our LinkedIn group to see what’s coming.   Read more about the types of testing activities we do in our research methodology on our website.  For an in-depth post about our time at each of the four conferences, click to these posts, or head to Facebook and Twitter for more pictures and comments from our travels:  COLLABORATE17 Modern Financial Experience 2017 Oracle HCM World 2017 Modern Customer Experience 2017

Written by Claire Swarthout, Oracle Applications User Experience April marked the journey of the Oracle Applications User Experience (OAUX) team’s onsite lab to four separate conferences across...

Application User Experience

Internet company Rightside Talks about Oracle ERP Cloud’s ‘Modern’ User Experience

Written by Vikki Lira, Oracle Applications User Experience @page { margin: 0.79in } p { margin-bottom: 0.1in; direction: ltr; color: #000000; line-height: 120%; orphans: 2; widows: 2 } p.western { so-language: en-US } p.ctl { so-language: ar-SA }   Oracle spends a lot of time talking to customers about their cloud implementation journeys.  As part of the user experience team, we have a special interest in how things are going for our customer’s end users. My colleagues and I started looking and listening at Oracle OpenWorld last year,  and you will see more from me on this topic in the weeks and months to come. Recently I spoke with Ed Wirpsza, director of Financial Systems at Rightside, an internet domain registry company based in Kirkland, Wash. In this post he talks about the company’s Oracle ERP Cloud journey and the user experience value and benefits he’s seeing from the product. VL: Today we’re going to talk about Rightside’s journey to implementing Oracle ERP Cloud. To get started, please tell me about what you do there. Wirpsza: As director of Financial Systems at Rightside, I have responsibility for managing our ERP system and all the subsidiary systems around it that integrate with the company's operating systems.    The Oracle ERP Cloud financials home experience in Release 11 offers a simplified experience with easy-to-understand navigation. It’s easy to change the appearance and add your own branding. Rightside's Ed Wirpsza says going live went well.    Ed, what changed in Oracle’s business to get Rightside started down the path to the cloud?  To describe our cloud experience, I need to go back a little bit in history, before we had cloud. We were part of another company called Demand Media, and we ran all our systems on Oracle E-Business Suite (EBS).  Three years ago we decided to split off the company called Rightside. Because it’s difficult enough to split a company, we didn’t want to tackle an ERP change. We decided instead to create a cloned copy of the Oracle EBS system from Demand Media, just for Rightside, under an agreement that we would use the cloned copy only for 18 months.   The ERP Cloud interface was the best. ERP Cloud had a modern look and feel, which I think everyone pursues. –Ed Wirpsza, director of Financial Systems at Rightside   At the end of that period, we would go off and find our own ERP system. From a cloud conversion point, that meant that we were running Oracle ERP on someone else’s system and once we were done and converted to Oracle Cloud, the original EBS system would no longer be available to us. It would be shut down. Now that we understand a bit of the backstory, tell us where Rightside’s ERP Cloud implementation is today. We spent some time with the help of a systems integrator migrating our historical data to the cloud. During this process we figured out all the requirements, configured and set up the system, and trained users. Going live went well.   We now have General Ledger, Project Accounting, Procurement and Expense Reports up and running. Our overall timeline for conversion was five months to make that happen. Tell me about your users. We have two business units in our system. Our corporate office handles the U.S. business, and we also have a group in Ireland who handles our Ireland business unit.   We only have one ledger because we all operate off of U.S. dollars, including our Ireland group even though they’re a separate unit. Our users are finance and accounting people. The finance team is analyzing information and the accounting team is working on the day-to-day operations. We have managers throughout the organization using procurement, and everyone has access to expense reports. What has been the feedback from your finance and accounting people about their experience with ERP Cloud? They say that our new system is easy to use and understand. They really didn’t need much training because they can almost always figure out what they need to do. The system pretty much does everything that they want it to. It’s intuitive. What types of devices are they using to access the system? Mostly laptops, with a few users on smartphones. Let’s talk about the look and feel of ERP Cloud. Did that play a role in your decision when it came time to move off of Oracle EBS? Yes, I would say so. When we were planning to move off of EBS, we took advantage of the opportunity to start from scratch. We decided to look around at other vendors to see what was out there. The ERP Cloud interface was the best. ERP Cloud had a modern look and feel, which I think everyone pursues. Were you able to add your Rightside branding to the application? Yes. We upgraded right away to Release 10 and, at that time, I felt comfortable enough to go in and modify the user interface. I changed the color scheme and added our logo. In closing, what would you tell other customers about your experience with Oracle ERP Cloud? I can access it from any place. The user interface is clean, particularly in how you determine where to go in the system. I think one of the biggest challenges of any system is having navigation that make sense so you can find the things that you need to do when you need to do them. The navigation structures are very standardized for this type of application and that’s very nice to have. It’s really very easy to use for end users. We appreciate that we can simplify and tailor the application for what our users want to see. We see a lot of value in that.   Learn more Welcome to the Fold: Oracle ERP Cloud Release 11 UX Highlights OracleVoice: ERP UX Must Be Simple, Even When The Data Is Complex Customer conversations: Oracle OpenWorld 2016, Release 11 highlight UX benefits

Written by Vikki Lira, Oracle Applications User Experience   Oracle spends a lot of time talking to customers about their cloud implementation journeys.  As part of the user experience team, we have a...

Application User Experience

In May: Playing at work with the OAUX team

Sometimes work can also be play – and guess what, that’s good for the worker and for the work. Read this new article about how work and play intersect in the research conducted by the Oracle Applications User Experience (OAUX) group’s emerging technologies team, the AppsLab. For more from the AppsLab and what they’re researching, visit their blog. Two recent series of posts were on the developer experience and fun with Facebook.  CONFERENCE SEASON: The OAUX team’s on-site lab had a busy April, traveling the country and welcoming more than 100 Oracle customers and partners at various conferences to a series of one-on-one usability feedback sessions, focus groups on FinTech, collaborative design jams on mobile cloud analytics, and more.  OAUX team members Erika Webb and Laurie Pattison at COLLABORATE 17 in April. For the first time, the on-site lab was at the Modern Finance Experience in Boston where the OAUX team conducted a focus group on the future of modern financial applications. The collective knowledge of the participants provided OAUX researchers with enriching data that will guide their work on future user experience designs of financial cloud applications. To read more, click here. The lab was at Oracle HCM World next, also in Boston. Attendees traveled from around the world to hear industry leaders share best-practices, and learn how to take a multi-faceted approach when building and growing a modern, digital-based HR practice. To read more, click here. The on-site lab made one more stop at the Modern Customer Experience in Las Vegas, where sessions were conducted on upcoming features in Oracle Sales Cloud. A collaborative design jam on mobile cloud analytics was also held at this conference for the first time.  We’ve also built photo albums from our recent trips in the last month.  Visit the OAUX team’s Facebook page to see us in action and follow us on Twitter. OAUX GVP Jeremy Ashley, left, took part in a debate at OBUG in The Netherlands in April. ICT DAY: Madhuri Kolhatkar, director, OAUX, spoke at a seminar broadcast from India in April. Oracle India supports the global initiative of International ICT (Information and Communications Technology) Day, celebrated every year on the fourth Thursday of April. As a leading technology player in the Indian market, Oracle is involved in bridging the educational divide and engaging more young girls and women to participate in technology.  Students in India listen to a presentation from the OAUX team’s Madhuri Kolhatkar.  Madhuri’s topic was “Design Thinking – Learn How To Apply It In Your Projects.” She said, “My purpose was to inspire the girls who may pursue the arts or humanities educational track, that there are jobs in the technology sector for creative thinkers. Drawing on my own experience, I shared the value of upfront research in problem-solving before jumping into developing design solutions.” She added that the message resonated well with the creative thinkers in the audience, which included about 500 students. 

Sometimes work can also be play – and guess what, that’s good for the worker and for the work. Read this new article about how work and play intersect in the research conducted by the Oracle...

Customer Engagement

OAUX team attends OHUG Global Conference 2016 – 10th anniversary of team’s presence

By Jeannette Chadwick, Oracle Applications User Experience The Oracle Applications User Experience (OAUX) team marked its 10th anniversary of attending Oracle’s HCM Users Group (OHUG) conference in New Orleans in June. OHUG  provides Oracle users with insight into Oracle E-Business Suite, PeopleSoft, HCM Cloud, and Taleo applications. Every year, members of the OAUX team hop on a plane to connect with HCM customers and partners.  Oracle also made some exciting announcements at the OHUG conference about products in which the OAUX team’s user experience designs directly influenced the application. During the Oracle keynote “What's New and What's Next,” Gretchen Alarcon (@GretchenA), Oracle Group Vice President, HCM Product Strategy, announced the new My Volunteering application in Oracle HCM Cloud, under Worklife Apps and HR Helpdesk. In the My Volunteering application, employers can engage with their employees by tracking their volunteering efforts and charitable contributions.   After the keynote, Aylin Uysal (@aylinuysal), Senior Director, HCM User Experience, demoed highlights in the Oracle HCM Cloud user experience. She talked specifically about how Oracle Cloud Applications are designed with mobility in mind. With Release 11, she said, the OAUX team has invested a tremendous amount into the Oracle HCM Cloud user experience.    Photo: Gozel Aamoth   After the conference, Uysal said in an email, “I was super excited to share how we made our HCM product simple and 100% consistent across all the roles and processes. This is a great milestone for us. Our audience was also very pleased to hear and see our user experience investment. They were pleased to see a product that was designed to embrace multiple generations working in the workforce today and in the future." Thao Nguyen (@thaobnguyen), who is part of the AppsLab, the OAUX emerging technologies team, also co-presented with Uysal. Nguyen, Director, Research & Design, demonstrated Oracle’s voice integration with Oracle HCM Cloud through the use of an Apple Watch.    Photo: Gozel Aamoth    After the conference, Nguyen said in an email, “OAUX mobile experiences to increase user participation resonated with attendees, especially concepts like time entry on desktop, mobile, and smartwatch.”  The OAUX team also held its traveling usability lab at the conference. This was an exclusive two-day event, scheduled in advance by invitation only. Sixteen OAUX staff members ran the usability lab, which hosted six one-on-one activities and a group design jam – the first of its kind! A total of 66 participants representing 49 different companies worked with us during the two days.  Erika Webb (@erikanollwebb), Director, User Experience, and Laurie Pattison (@lsptahoe), Senior Director, User Experience, hosted an innovative user research method called a design jam. In a design jam, participants are encouraged to think outside the box and work with an Oracle designer to brainstorm on an idea.  In this particular 2-hour activity, participants used different art supplies to create a user story and design centering on personal assistant technologies. This was an opportunity to help drive the design of an Oracle HCM Cloud application, through the minds and eyes of our customers and partners.    Photo: Gozel Aamoth There’s nothing more satisfying than a few words of encouragement, especially when piloting a new user testing methodology. We were thrilled to hear words of praise from one customer:    Photos: Jeannette Chadwick     We know that schedules can get hectic (especially at a conference!), so we are very thankful that our customers and partners were able to take time to sit down with our usability engineers and provide exceptional feedback on our latest concepts and designs. It is so exciting to work with new users, as well as see familiar faces who have previously worked with our team One long-time advocate and customer was so excited about her session that she let everyone know: We had such a fantastic time in New Orleans and received wonderful and useful feedback. If you’re interested in learning more about this event, and for a better understanding of the design jam experience, check out this blog by Erika Webb: Design Jam in 2 hours: Report from OHUG. Stay Connected Follow us on OAUX social media channels at Facebook, Twitter and LinkedIn to stay up to date with the OAUX team. We are constantly sharing new opportunities to get involved and provide feedback, and we’d love to hear your thoughts.  We look forward to seeing you at future events including Oracle OpenWorld  2016 this September. Join us for an exclusive lab tour  of Oracle’s state-of-the-art Cloud UX Lab, in a usability feedback session, or both!    

By Jeannette Chadwick, Oracle Applications User Experience The Oracle Applications User Experience (OAUX) team marked its 10th anniversary of attending Oracle’s HCM Users Group (OHUG) conference in New...

Application User Experience

April Roundup: OAUX team attends action-packed events

It’s conference season, and that means members of the Oracle Applications User Experience (OAUX) team are traveling the globe: doing research with users, working with Oracle partners to make sure customers get the best user experience possible, and sharing our thought-leadership messages. Attendees at COLLABORATE17 participate in an activity at the OAUX onsite lab. COLLABORATE17: Earlier this month, the OAUX onsite lab headed to COLLABORATE17, a technology and applications forum for Oracle users in Las Vegas. This conference comprises three user groups:  the Independent Oracle (IOUG), the Oracle Applications (OAUG), and Quest, who connect annually at this action-packed event. The focus of the user experience (UX) lab was to test the usability and intuitiveness of new features in Oracle ERP Cloud, including financials applications, in hour-long, one-on-one customer feedback sessions. For the first time at a COLLABORATE conference, the lab also held a group design jam, like this one last fall, that focused on financial technology. Participants worked with Oracle usability engineers and other customers to brainstorm enterprise use-cases. More than 30 Oracle customers and partners participated in the lab. For a behind-the-scenes look at our time at COLLABORATE, check out the lab’s Facebook photo album.     Dale Dougherty, founder and CEO of Maker Media, and Jeremy Ashley, OAUX Group Vice President, spoke together at SXSW 2017.  SXSW 2017: OAUX Group Vice President Jeremy Ashley was at SXSW in Austin, Texas, in March. He and Dale Dougherty, founder and CEO of Maker Media, had a conversational presentation about change management and design. Listen to the presentation, and visit our Facebook page for an album of photos. BSL SUMMIT: The Oracle Business Solution Lead (BSL) Summit was held at the Oracle Reading, U.K. offices in February. This event brought together 65 application SCs from EMEA and APAC who lead large-scale, strategic, and complex multi-pillar opportunities. They learned and shared skills and insights for winning deals in FY ’17 and beyond through opportunity planning, execution, and strategy engagements. OAUX GVP Ashley and OAUX Senior Director Aylin Uysal gave a strategic overview of the Oracle Applications Cloud UX approach. They talked about the upcoming visual evolution, as well as wearables, voice integration, and how machine learning will change things forever. For more on where members of the team have been recently, check the UsableApps blog. HCM TALK RADIO: Uysal also appeared in a podcast this month, discussing what Oracle’s customers and partners can expect to see as the big UX story in Oracle HCM Cloud’s Release 12. Listen to “Increase User Participation in Oracle HCM Cloud Release 12” to learn more about the visual evolution of HCM Cloud and more. MORE RESOURCES: Check in with the UX Innovation Events blog for the latest on our innovation events. Look for new posts soon at our upcoming blog portal, the OAUX blog, which will be the primary publication channel for OAUX authors once it goes live. Also, don’t miss the AppsLab blog, where the OAUX emerging technologies team posts. There are two new posts on the Developer Experience. Read them to find out what that means and why it’s important.  You can also find us on our social channels, which focus on sharing the UX strategy and what drives the evolution you see in the Cloud UX. To keep up with what’s new, we encourage you to like and follow our OAUX Facebook page and OAUX on Twitter. If you’re interested in our tools and how we can help you build, follow @usableapps. To participate in our usability feedback sessions and find out where our onsite lab will be next, join us on LinkedIn.    

It’s conference season, and that means members of the Oracle Applications User Experience (OAUX) team are traveling the globe: doing research with users, working with Oracle partners to make sure...

Rapid Development Kit

Dalmatian Bandits, PaaS4SaaS, and Chatbot UX at PaaS Forum 2017

Just back from an awesome PaaS Forum 2017 in Split, Croatia. Another superb community event organized by Oracle's Jürgen Kress (@soacommunity) and team. This event featured the usual flawless planning, marketing, and execution. It was Platform as a Service (PaaS) heaven on the Dalmatian coast. PaaSForum: Always well presented and marketed. And then it delivers. There was great interest and energy generated from no less than three chatbot-related sessions, including a super one from partner Capgemini's Leon Smiers (@leonsmiers) on day one (this was a community award winner later!). Oracle wrapped up the second day's proceedings with a superb presentation and live demo of Oracle's chatbot solution for cloud developers by Frank Nimphius (@fnimphiu).  Frank Nimphius steals the show with his chatbot session: Frank is always frank about what developers can do! Showcase Show-off!  The event featured a packed PaaS and Oracle Cloud service integration agenda with an emphasis on the "hands-on" and learning. So, I was only delighted to drive the UX contribution by bringing along the latest Oracle Applications User Experience (OAUX) greatness for cloud enterprise developers with a UX showcase. I showed off what we are doing with wearable tech (account required) and conversational UIs for SaaS (account required), how our UI is evolving, and more about our free Rapid Development Kit (RDK) partner enablement for a mobility-first world, all built using Oracle Cloud technology.  We build in the UX to our partner enablement and use Oracle technology to build solutions! Ultan O'Broin (@ultan) explaining our RDKs. It was great to catch up with old friends and meet new people from the partner ecosystem across EMEA and APAC. Check out all that was on offer (including the bootcamps offered later in the week) and the lively commentary and 'interesting' images attendees shared on Twitter with the #PaaSForum hashtag. The real star of PaaS Forum 2017: Bandit the Cloud Expert. Woof! Rapid Development Kits I also showed off our Rapid Development Kit enablement, beginning with a live mobile development and UX demo, sharing how to make a decision about which tools to use, how to be part of a partner success story, and concluding with a great supporting commentary from Certus Solutions' Cloud VP Debra Lilley (@debralilley). Choosing the right tool for the right job. I was also pleased to hear how some SaaS partners are using the RDK to solve that innovation quandary of what should they should build and when, particularly how they can innovate quickly and show interested customers SaaS and PaaS possibilities without using up scarce development resources allocated to other projects. A partner success story from APAC. Quotes from our RDK PaaS4SaaS enablement event with DXC Red Rock in Australia. Read more about the event. In all, this was a super event, priceless in terms of partner networking and a platform for exploring UX needs and wants from the enterprise developer ecosystem, for learning new skills, and for coming up to date fast on what Oracle is offering the PaaS community. See you next year! Hey, you might even win one of those community awards, just like our friends in eProseed! More from Split? See Jürgen's PaaS and Middleware Partner Community Update for April 2017 on YouTube.  Get the inside track on our OAUX Rapid Development Kits. Prepare for PaaS with great resources, including how to get demo access. Check the PaaS Community blog for more links and collateral.  Demo Store (access required)  

Just back from an awesome PaaS Forum 2017 in Split, Croatia. Another superb community event organized by Oracle's Jürgen Kress (@soacommunity) and team. This event featured the usual flawless...

Rapid Development Kit

UX Can Make A Deal. Not Save One. APAC Oracle Partner Strategy Update 2017

We have been on the road with the Oracle Applications User Experience (OAUX) strategy and resources for Oracle PartnerNetwork members again! In early March 2017, we were in Bengaluru (formerly Bangalore) India to tell our partners the latest about the OAUX strategy, design thinking, and our enablement roadmap. It's all about maximising participation! Visionary: How the Oracle Applications User Experience strategy develops The OAUX team, led by Group Vice President, Jeremy Ashley (@jrwashley), provided insight into our UX strategy and the vision and leadership that drives it. We explained about enterprise mobility, reminded an eager audience about our design philosophy, revealed how Oracle's  SaaS UX is evolving, demoed SaaS extensibility capability, what emerging tech offers for the enterprise and shared how to use our message to win more deals and how to best use our Rapid Development Kits to build great mobile cloud user experiences for SaaS using PaaS (or PaaS4SaaS, if you like). With the regional Oracle Worldwide Alliances and Channels partner apps team Selling SaaS with User Experience Sizzle At the Selling with UX session I outlined why SaaS UX participation was important, not just to end users of SaaS, but to decision-makers to realize a return on investment. I listed the enterprise benefits of our great UX (like how we've thoughtfully designed for cross-generational use) and why UX is a competitive must-have and partner differentiator. I also emphasized that UX needs to be part of the entire sales approach from the outset. User Experience can make a deal, but it won't save one for you! This session also included best practices for partners to demo the SaaS UX to customers. Our SaaS UX is designed for the millennial and perennial alike! Stay tuned for an external recording of this event on the usual channels. Rapid Design and Development Toolkits in the Cloud  Our Rapid Development Kits enable partners to productively design and build SaaS and PaaS solutions using our free innovation accelerator UI kits (the RDKs assembled from 100% Oracle technology and design insights). I provided some orientation into how to go about making a decision about which tool is best, the process used, and where to get those design and build RDK resources. Check out this recorded webinar about our Oracle ADF RDK on Cloud Customer Connect (account required) for a some great information. Our mobile-first Rapid Development Kit included a live demo of the kit's components and what you can do with the mobile app UX you can design and build with it. Many thanks to the Oracle Worldwide Alliances and Channels team for working with OAUX and our partners to make this a great event! More Bengaluru?  Check out the coverage on the OAUXCloud Facebook page.  The event will be covered in more details later on the usual OAUX channels. 

We have been on the road with the Oracle Applications User Experience (OAUX) strategy and resources for Oracle PartnerNetwork members again! In early March 2017, we were in Bengaluru (formerly Bangalor...

Application User Experience

March Roundup: OAUX wins awards, building a smart UX and more

The Oracle Applications User Experience (OAUX) team is happy to share with readers that the UX Magazine Awards competition has named us the best in-house UX team! We wrote about the announcement on The Oracle Blog, where we also mentioned a win in the “Experience Digital Strategy” category, also from UX Magazine, as well as an honorable mention in the Social Good category from Fast Company for our work on the Asteroid Explorer, an interactive tool for NASA’s Minor Planet Center that was designed and built by Oracle employees. NEW CONTENT TO SHARE:  OAUX Group Vice President Jeremy Ashley has published new posts on Oracle’s UX strategy, videos from the Oracle Maker Faire are on YouTube, and a visitor to the OAUX cloud labs hit the bullseye. Read on! Building a smart UX is about delivering a personalized, contextual user experience. Emerging technologies are tools we can use to help design that smart UX. Read more from Jeremy on Forbes.com’s OracleVoice. We are constantly testing new concepts and investing to make it easy for everyone to smoothly transition into the workplace of the future. Jeremy discusses that and more in this recent CIO Review article, “User Experience at the core of Innovation.”  Oracle Maker Faire, held last fall at Oracle HQ, was the first corporate Maker Faire. See what you missed! Recent videos from the event are now available on YouTube in the OAUX Events playlist. And if you haven’t seen the OAUX Gadget Lab lately, there’s a fun new target. Tony Gleeson, from Ireland, generated the first tweet. Thanks for visiting, Tony!   HONORS FOR ONE OF OUR OWN: Aylin Uysal, Senior UX Director, delivered a keynote presentation at the UXIstanbul 2017 conference recently. You may recall that Uysal was named one of the 30 most influential Turkish-American Women by Turk of America in the design category last year. Read about one attendee’s takeaways, or articles in Turkish from xTRlarge and Computerworld.   Killian Evers and Jeremy Ashley talk about the OAUX strategy during a well-attended workshop for partners in Bangalore, India.   SHOWING HOW A GOOD UX MAKES THE DIFFERENCE: GVP Jeremy Ashley and a handful of OAUX team members have been working with Oracle partners in Bangalore, India, and Sydney, Australia, in the past month. In early March, the OAUX team was in Bangalore  for the first time for a strategy briefing with more than 120 partners. The event, part of our partner outreach program, focused on delivering the roadmap for Oracle Applications Cloud and the story behind the digital UX transformation. OAUX presenters included Jeremy and VP Killian Evers, who talked about Oracle’s UX and mobile strategies, two of the team’s major FY17 initiatives. The sessions gave attendees insight into the best tools to easily configure UX and develop extensions for Oracle Cloud product customers – as well as a glimpse into our forward-looking work with emerging technology. In February, the OAUX team held a partner workshop in Sydney to build out designs using the UX Rapid Development Kit (RDK). Partners learned how to work through the UX design process with tools that the OAUX team offers. For more on that event, read the UsableApps blog post “Using the Oracle Applications Cloud UX ADF Rapid Development Kit to Design Smartly and Build Simply.”   OAUX team member Raymond Xie conducts an IoT Workshop at Oracle Code SF.   ORACLE CODE EVENTS: Members of the OAUX team were at Oracle Code’s first event in San Francisco in early March. Jake Kuramoto, who directs the AppsLab’s emerging technologies research and development, shared a Periscope stream of a demo shown during the event, featuring Raymond Xie talking about the IoT workshops he and Mark Vilrokx hosted. Raymond also writes about the experience and the demos on the AppsLab’s blog. MODERN SUPPLY CHAIN EXPERIENCE 2017: In  February, for the fourth year, the Oracle Cloud User Experience lab was brought to the Modern Supply Chain Experience in San Jose, Calif. Usability feedback sessions were conducted on Oracle SCM Cloud and innovative new emerging technologies, including interactive video walls in the workplace. A guerrilla research activity was also conducted, examining employee work patterns and seeing how customers utilize Oracle applications in the workplace. During this short event, more than 100 Oracle customers and partners participated in the lab. For a behind-the-scenes look, check out this photo album on Facebook.  WHERE TO GO FOR MORE: Visit the AppsLab’s blog for a breakdown on the way emerging technology is being used to create interesting and creative projects, and check out their new, simplified look. Read about OAUX team member Ultan O’Broin’s impressions of the Dublin Tech Summit 2017 over on UsableApps.    We’ve also launched a new set of social channels that focus on sharing the UX strategy and what drives the evolution you see in the Cloud UX. To keep up with what’s new, we encourage you to like and follow our new OAUX Facebook page and OAUX on Twitter.

The Oracle Applications User Experience (OAUX) team is happy to share with readers that the UX Magazine Awards competition has named us the best in-house UX team! We wrote about the announcement on The...

Events

Promoting Innovation at Oracle

Next week, we have not one but 2 events scheduled, so we've been pretty busy getting ready.  The first is through a program called Oracle College Hire Bootcamp and the second is a Sales Cloud Mobile Analytics design jam.  We'll post more on the second one next week. We're really excited to run another design jam at the Oracle College Hire Bootcamp.  We did one last fall and it was great.  It was so much fun to introduce new college hires to innovation at Oracle!  We really like the opportunity to give back to different organizations in the company.  In addition to giving them a feel for how Oracle works innovation into it's culture, it's a great opportunity for people who are new to the company to do some networking.  As a really big company, it can seem overwhelming to someone fresh out of college.  This is a great opportunity to have a large group of new hires together for a fun event that actually may help them in their jobs. We're also going to take this opportunity to show them our Cloud and Gadget Labs.  In Apps UX, we have built some great labs called the User Experience Cloud Labs to demo both new gadgets that we're developing enterprise use cases for and show off our latest Cloud applications.   Anthony Lai demo'ing in the Gadget Lab  The Gadget Lab is a great place to see some new and different devices.  You can read more about it at TheAppsLab.  In our Cloud Lab, we show off the latest and greatest in our Cloud Applications.  This picture of the lab is 2 years old now and our applications are even cooler to demo to customers.  Anyone visiting HQ can schedule a time to check out both of these labs--I highly recommend it!  After the lab tours, we'll go back to the Oracle Conference Center to start our design jam.  This design jam is like the ones we have run at conferences a few times.  We don't have anyone using computers, they start from a Design Thinking Toolkit.  We give them a box of toys and work with them to have teams of the new hires tell us a story about how they would use bots in an enterprise scenario (see our previous blogs here and here).  These toolkits give them a chance to be really creative and have fun, while coming up with new and innovative ideas. We are really looking forward to seeing what they come up with and helping them understand how Oracle innovates! 

Next week, we have not one but 2 events scheduled, so we've been pretty busy getting ready.  The first is through a program called Oracle College Hire Bootcamp and the second is a Sales Cloud Mobile...

Rapid Development Kit

Great Conversations at the PaaS Partner Community Forum #OAUX #PaaSForum

Gift of the Gab* Hits Croatia Chatbots and conversational UIs are HOT. So I am excited to share that Oracle Applications User Experience will be at the PaaS Partner Community Forum 2017 in Split, Croatia in March and showing off some chatbot and conversational UI PaaS4SaaS goodness as part of our user experience sizzle showcase. See how chatbots can provide a great user experience for SaaS users with our PaaS4SaaS guidance. Accelerate into the Oracle Cloud We'll also be showing off our latest UI accelerator kits (the Rapid Development Kits to you) that partners can use to design and deliver mobile cloud solutions using Oracle ADF, Oracle MAF, or Oracle JET. See you there for a chat about that, too! We'd also love to talk to any partners and developers about typical conversational UI use cases, what they need to design great solutions, or indeed how we can enable the Oracle Partner ecosystem (that means startups too!) to easily design and build cloud solutions using PaaS4SaaS with a rocking UX that will win business. Make a Date with OAUX  Check out the session times on the agenda (or swing by our demo station any time): The “Millennials Literally Prefer To...” User Experience Showcase (Monday, 27-MAR-2017) Did you know that millennials would rather bank their money with a digital brand rather than a traditional financial institution? That chatbot messaging apps usage has overtaken social networks? That users demand a visual evolution of their user experience (UX) but yet UX doesn’t actually even need a visual UI? Come along to the Oracle Applications User Experience (OAUX) showcase and see how you can align with today’s user needs using Oracle technology and OAUX enablement for Oracle Partners. Millennials/Perennials welcome. Right Tools for the Right Job: PaaS4SaaS User Experience Rapid Development Kits (Wednesday, 29-MAR-2017) See how using the free UI accelerator kits from the Oracle Applications User Experience team enables you to design, build, and deploy winning mobile solutions in the Oracle Cloud using Oracle ADF and Oracle MAF. Hear how our Rapid Development Kits (RDKs) based on Oracle technology and OAUX Design Patterns have enabled Oracle SaaS and PaaS Partners to win business, and what's coming with Oracle JET and more. * Oh, gift of the gab? Definition: The ability to speak easily and confidently in a way that makes people want to listen to you and believe you. As in: "She's got the gift of the gab - she should work in sales and marketing." (Source: Cambridge Dictionary) An Irish specialty.  More Information  PaaS Community Forum Agenda Registration Oracle Applications User Experience Rapid Development Kits

Gift of the Gab* Hits Croatia Chatbots and conversational UIs are HOT. So I am excited to share that Oracle Applications User Experience will be at the PaaS Partner Community Forum 2017 in Split,...

Rapid Development Kit

Using the Oracle Applications Cloud UX ADF Rapid Development Kit to Design Smartly and Build Simply

We did it! We hosted our very first Oracle Applications Cloud Workshop: Building Simplified UIs with PaaS4SaaS in Sydney, Australia. The Oracle Applications User Experience (OAUX) team, with the help of our onsite Oracle Australia team, hosted Oracle Platinum Partner DXCRed Rock (@DXC_RedRock) at the Oracle Australia Sydney offices for two days of an intensive design and build workshop. And the DXC Red Rock (formerly UXC Red Rock) team hosted us on the third day of the workshop in their Sydney offices too! Our Combined Goal Using a real-world DXC Red Rock use case, the OAUX team goal was to guide the DXC Red Rock team of seven through our proven design and build practices using our Oracle Application Development Framework (ADF)-based Oracle Applications Cloud User Experience (UX) Rapid Development Kit (RDK). OAUX worked hands-on with the DXC Red Rock team to help them build an app with a SaaS and PaaS entry experience to Oracle ERP, integrated with Oracle Sales Cloud. Out of the Oracle Applications Cloud UX ADF RDK: Wireframe template overlaying the sample app (photo: Karen Scipi @KarenScipi) Our Path to Success At the start of the workshop, OAUX Senior Director Ultan O’Broin (@ultan) shared insights into the OAUX design strategy, practices, and the Oracle Applications Cloud UX ADF RDK. Ultan O’Broin shows off his trump card (photo: Karen Scipi) Then the team of seven DXC Red Rock participants split up into two groups based on their roles: functional and technical. A meeting of functional and technical minds: Discussing attributes requirements (photo: Karen Scipi) Three Steps to Proven Success So how did we move from use case to app in three days with two groups of participants? Easily. In three proven, repeatable, simple steps. 1. Choose a use case. Before the start of the workshop, the OAUX team worked with the DXC Red Rock team to refine and solidify the use case we’d help them design and build during the workshop. The functional group would spend their time focused on the design aspect of their their use case, while the technical group would spend their time focused on the build aspect of their use case. 2. Wireframe the design using the Microsoft PowerPoint template and design patterns. With the guidance of OAUX Principal UX Engineer Julian Orr (@Orr_UX) and OAUX Director Scott Robinson (@scottrobinson), the functional group focused their energies on defining the list of functional requirements, and then using the wireframe template in the Oracle Applications Cloud UX ADF RDK and the Oracle Applications Simplified User Experience Design Patterns to lay out, iterate, and validate their individual page designs and workflows. Resources in the Oracle Applications Cloud UX ADF RDK: Design patterns eBook, coded sample, technical eBook, wireframe template 3. Build the app. With the guidance of OAUX Senior User Experience Architect Lancy Silveira (@LancyS), the technical group took advantage of the reusable code in the Oracle Applications Cloud UX ADF RDK to build page shells and then build actual pages and workflows based on the functional group's wireframe designs. The End of Our Path At the end of the workshop, the DXC Red Rock team walked away with a set of reusable page and workflow designs and an early build that they'll be able to iterate and refine according to their design requirements. Plus, they now have first-hand knowledge and experience with how quick and easy it is to bring an app to life using the Oracle Applications Cloud UX ADF RDK to help them design smartly and build simply. And we call that success! Congratulations to the DXC Red Rock team on their extraordinary work. While we can’t share the app that the DXC Red Rock team designed and built during our workshop, we can share their thoughts on their experience with us: On our OAUX streamlined, no-death-by-PowerPoint teaching approach: “Some of the guys who went said they learnt more in the 3 days than they would have in 20 days of the previous styles of training.” On the practice of using the Oracle Applications UX ADF RDK to drive the design and development work: “It’s really imprinted on me, getting everyone in a room to iterate rather than send one person off for one week. On the technical, there’s more to explore/learn.” (John Lavery, DXC Red Rock Solution Director – Digital Platforms) On the overall user experience of the event: "It was pretty much like we were conducting a real project in a compressed timeframe.  We had to work through all the issues, discuss strategy, debate designs, etc., so it really got people thinking and learning in a simulated real world environment.” “It’s given us confidence. After two days, our confidence has gone from 10% up to 80%. We know what’s possible, what we can do, and what it takes.” (John Lavery, DXC Red Rock Solution Director – Digital Platforms) Interested in Partner Enablement? We’d be delighted to hear from you! Learn more about OAUX's partner enablement requirements. Then start a conversation with us through our usual channels or in the Comments section below. Watch a 15-minute Oracle Applications Cloud UX Rapid Development kit webinar Get the Oracle Applications Cloud UX Rapid Development Kit Read a brief overview of the Oracle Applications Cloud UX Rapid Development Kit Learn about all of our Oracle Applications Cloud UX Rapid Development Kits (mobile included!)

We did it! We hosted our very first Oracle Applications Cloud Workshop: Building Simplified UIs with PaaS4SaaS in Sydney, Australia. The Oracle Applications User Experience (OAUX) team, with the help...

Rapid Development Kit

Dublin Tech Summit 2017: Running into the Oracle Experience

In Dublin's Fair City I've just been to the first Dublin Tech Summit (@DubTechSummit) where I was wowed by the awesome depth and breadth of the event, learned some new things, renewed old acquaintances, and forged new business relationships too! Robo Thespian from Engineered Arts: "We Can't Unbite the Apple" Dublin Tech Summit (DTS) offered a powerful schedule covering topics from Fashion and Healthcare to IoT and FinTech and a geansaí load more for an audience that ranged from storytellers to investors to coders, combined with workshops and a platform for startups and spearheaded by a top notch speaker line up. A powerful promotional campaign by the DTS organizers resulted in the Convention Centre Dublin (@TheCCD) packed with attendees from around the world, all greeted by the ever-engaging Robo Thespian in the CCD lobby. FinTech, IoT, and More... I was particularly impressed with the sessions on FinTech and IoT, the focus on happening technologies such as AI, VR and chatbots, and how millennials live and work in the digital age. Millennials, for example, would prefer to bank with a digital tech brand such as Amazon or Google than a more 'traditional' financial institution. Accenture, Samsung, and others brought cutting edge AI, VR, and other happening tech to the event. Oracle had a strong DTS presence in the exhibition area as well as great sessions on the Internet of Things (IoT) and business transformation, covering such fascinating uses for the linking of devices and cloud data such as parking management and factory monitoring in the U.S.,  e-scooters in Japan, and data analytics for performance sailing in the America’s Cup, FinTech, and more. Oracle had a strong floor presence for SaaS, IoT and Cloud Services, a fun Anki OVERDRIVE demo, and super IoT sessions by Oracle IoT strategist Joost Volker (@joostvolker) who also joined with other industry players to share insights into BigData, IoT, and digital transformation. That Conversation About UI An engaging session from Comtrade Digital on chatbots, or conversational computing, offered me insights into how chatbots have brought the Turing Test to life in real business as mobile messaging chat apps surpass social networks usage. Chatbots offer a personal, fun, and free yet deeply contextual mobile user experience for the millennial generation but also delivers a text-based conversational engagement that resonates with us 'perennials' too. There was a super-engaging FinTech session on chatbot conversational computing from Comtrade Digital titled "When millennials literally can't even ..." Would I Go Again? Yep!  In all, this was one super event that did the Dublin tech ecosystem proud and it was great to see Oracle there in force with some great thought leadership on show. DTS was a great platform for demonstrating your goodness sure, but also a place for hands-on doing and learning, relationship building, and opening your mind to innovative possibilities. That DTS did my hometown of Dublin proud made it all a sweeter experience! Check out the great pictures on the DTS Photo Project. We're so hip in Dublin there was even a Spotify playlist you can listen to!  Dublin Tech Summit: Where you'll 'run into' all sorts of digitally-savvy people doing great things.  Here’s to DTS in 2018! Where Will Oracle Applications User Experience Turn Up Next? Check our website for news about upcoming events and about how to get involved in our activities.  (All images in this post by Ultan O'Broin)

In Dublin's Fair City I've just been to the first Dublin Tech Summit (@DubTechSummit) where I was wowed by the awesome depth and breadth of the event, learned some new things, renewed old...

Events

February Roundup: New posts about the Oracle UX

In 2017, the Oracle Applications User Experience (OAUX) team will be refining how we tell the story of the strategy behind the Oracle Cloud user experience (UX). To kick it off, we’ve launched a new set of social channels that will focus on sharing that strategy and what drives the evolution you see in the Cloud UX. To keep up with what’s new, we encourage you to like and follow our new OAUX Facebook page and OAUX on Twitter. CONTENT TO SHARE: We have new content to share for partners and those interested in learning more about extending the Oracle Applications Cloud.  Oracle Partner Network (OPN) webinar replay: In “HCM Cloud UX Extensibility: Making The Mojo,” members of the Oracle Partner Network can learn how easy it is to make some UX mojo by extending the Oracle HCM Cloud. Longtime UX advocate Floyd Teter shares his wisdom and insights with the viewer. Starting with an overview of the strategy behind the HCM Cloud UX, viewers will then learn about extending that strategy to their own specific needs. From integrating a brand, logo and artwork to providing contextual information with infolets, learn to leverage the HCM Cloud UX to improve user adoption. Replay Partners, learn how to sell the Oracle SaaS User Experience: Get up to speed on the Oracle UX via the UX Guided Learning Path on the Oracle Partner Network with this course, Oracle Applications Cloud User Experience Implementation Specialist. This path helps Oracle Applications Cloud partners in sales and presales roles sell the cloud. It discusses Oracle’s UX investment in the cloud and offers guidance on positioning the benefits. This path is current through Release 11 and will soon be updated with R12. The updates only cover the difference, release to release, so it’s best to stay current with what’s coming. Partners, learn how to personalize the Cloud UX for customers: Learn about everything from customizing the appearance to integrating pages using PaaS4SaaS. Learn about key tools that help you package, preview, and publish customizations safely without affecting users in this guided learning path, Oracle Applications Cloud Extensibility Implementation Specialist. Understand how the simplified UI improves cloud extensibility while preserving the UX.  The OAUX team also takes this learning on the road for workshops with Oracle partners. Read about a recent workshop in the U.K. in this post, “Designing and Building Oracle PaaS Cloud Applications: Never the Same Experience Twice.”   Members of the OAUX team were in Sydney, Australia in early February for a partner workshop.   And for a look inside the events hosted by the UX Innovation Labs folks, who are also part of the OAUX team, see this post, “Inside the Design Process for the Apps UX Innovation Labs.”   IN NEW YORK: Oracle hosted its annual Cloud Analyst Summit for 35 industry analysts on Jan. 17 in New York. Analysts were invited to a breakfast reception where the OAUX team showcased Smart UX, one of the team’s key FY17 initiatives. Noel Portugal and Fan Guo premiered two new hands-on Smart UX demos for analysts to interact with and provide their feedback. This was the first outbound communication from the OAUX team on Smart UX, and putting the strategy in front of analysts was extremely valuable in validating the direction.  (For more on that strategy and how keywords “automate, advise, and discover” fit in, read this post on the VoX blog.)   EVP Steve Miranda talks cloud UX at the Cloud Analyst Summit in New York. Later in the day, Oracle Executive Vice President Steve Miranda, above, gave a nod to the evolution of the Cloud Applications UX in his “Oracle SaaS Momentum and Roadmap” presentation. Analyst Dennis Howlett, from Diginomica, blogs about the presentation and the Oracle UX in this recent post. WHERE TO GO FOR MORE: Keep reading the VoX blog – we’ll have new content on Release 12’s UX highlights coming soon. Head over to the UsableApps blog for more on our workshops with Oracle partners.   For a breakdown on the way emerging technology is being used to create interesting and creative projects in the enterprise space, visit the AppsLab’s blog. 

In 2017, the Oracle Applications User Experience (OAUX) team will be refining how we tell the story of the strategy behind the Oracle Cloud user experience (UX). To kick it off, we’ve launched a new...

Innovation

Inside the Design Process for the Apps UX Innovation Labs

The following blog was written by our team Visual Designer from the Mexico Development Center, Adrian Montoya!  As you may know at this point at Oracle UX Innovation Labs, our mission is to stimulate ideas and creative thinking through our fantastic events such as Hackathons and Design Jams.  In the last 3 years, we have run more than 30 events and we have had a blast on every one of them, collecting great ideas from Oracle's talented employees. We believe that making the world more open and connected means being open ourselves, sharing not only the event organization we do but also how we do it. As a result, we started thinking about how to share a critical part of our event process: the design process.   If you follow this blog, chances are you have seen at least one of our event posters, flyers or websites.  If you have participated in one of our events, there's even more.  For each event we usually design the whole "brand" for the event, which usually includes a variety of digital and printed materials. We create posters, flyers, email marketing, t-shirts, stickers, websites etc. But how we decide the brand part?   We love to do things easily and straight to the point.  We start with a theme for each event.  Once we have this defined, the rest of the process is the fun part.  We start with brainstorming and I start sketching some ideas based on the input, for example the Oracle Maker Faire.  The ideas come around tech doodles, maker, robotics and so on. Then based on this we make a review of the design proposals (usually Serguei, Erika, Laurie and me) always considering the brand guidelines and the corporate style.  In logo design, we like to use fun metaphors to represent the selected topic in vector shapes or fun type. In the case of the Oracle Maker Faire the robot is part of our event logo so we integrate this to deliver a creative brand.  In the poster designs and certificates, we usually create a fun or related story to the topic we want to share with all of you just to make it more visually engaging and interesting.   The design process in a diagram might look like this:   Input topic > Brainstorming / Sketching > Review of the proposals > Design election > Fun designing We have two parts to all of our event collateral - the main logo that is used for different applications such as t-shirts or flyers, and the rest of the fun ambiance part for posters, certificates, websites and email invitations.   We also ask brand approval for some of our Aria badges (internal employee directory) and communication material to ensure the correct promotion of the corporate line (since we are a huge corporate team). When designing this, I usually take inspiration from the latest design trends in the case of the icon or vector designs or color palettes to be sharp and make a great impression on our community!  If you have been on the 3rd floor of building 300 at HQ you probably have seen our poster gallery on the large wall in the middle hallway.  And of course, we often have our collateral in images for our blogs!  

The following blog was written by our team Visual Designer from the Mexico Development Center, Adrian Montoya!  As you may know at this point at Oracle UX Innovation Labs, our mission is to stimulate...

Rapid Development Kit

Designing and Building Oracle PaaS Cloud Applications: Never the Same Experience Twice

By Vikki Lira (@vklira), Oracle Applications User Experience I was thrilled to recently travel to London, UK, to participate in another Oracle Applications User Experience (OAUX) Building Simplified UIs PaaS4SaaS Workshop. This is an intensive design workshop that involves a partner, their customer’s user representatives and the Oracle UX team acting as design and technical facilitators. It was my second time attending a workshop like this, and the first thing that struck me was that although the partner and customer involved were completely different, there was a consistency in the manner of how each workshop was conducted that stems from our adherence to OAUX design strategy: Simplicity, Mobility, Extensibility. It was fascinating to see how it was applied to this Oracle Sales Cloud application project. Ultan O’Broin and Julian Orr kick off the workshop, a collaborative effort between Oracle Applications User Experience, Boxfusion Consulting and Panasonic. (Photo by Vikki Lira) The OAUX team was delighted to collaborate with Boxfusion Consulting and Panasonic to help design and develop a solution for Oracle Sales Cloud using the Oracle Applications Cloud UX Rapid Development Kit (RDK). This hands-on workshop leveraged collaborative design work and technical explorations done remotely in advance by OAUX, Boxfusion Consulting, and Panasonic. The Oracle Applications Cloud UX RDK is built on Oracle technologies and based on proven user experience design and development. It leverages the PaaS for SaaS advantage and accelerates the delivery of sleek, modern SaaS integrations and custom PaaS application solutions. Offered in Oracle Applications Cloud UX RDK: Design patterns eBook, coded samples, technical eBook, wireframe template The first day started with introductions. The OAUX team was led by Ultan O’Broin (@ultan), Senior Director and Julian Orr (@Orr_UX), Principal User Experience Engineer. Ultan kicked off with an overview of the three-day workshop and shared the OAUX design strategy. Boxfusion Consulting introduced their team as well. They were thrilled to participate with the OAUX team and assist their customer, Panasonic, on this design and build journey. Luis Figueira, Project Lead for Boxfusion, said that "starting with the UX part of the application could mean that we were ensuring a big part of the project up front. We were ensuring that the customer had visibility of what the application would look like, thereby reducing the risk later on in terms of expectations that we deliver something that’s (designed) according to what their needs actually are." Next up, Panasonic gave an overview of their use case and its current capabilities. The group then analyzed possible flows, users, and goals. The discussion then turned to how Panasonic envisioned what their new application would look like and what the most important elements were. Built-in Best Practices Before design sketching/brainstorming started, the group discussed design fundamentals and defined the Jobs To Be Done in order to stay on track throughout the design process. Then it was time to get to work! Lancy Silveira (@LancyS), Senior User Experience Architect, Alex Sensier, Sr. CX Consultant, Boxfusion Consulting and Luis Figueira, CX Cloud Lead, Boxfusion Consulting discussing the RDK and ADF tools. (Photo by Vikki Lira) The group broke up into two groups. One group dove into the details of the design and began sketching storyboards. The second group explored the RDK, Oracle ADF tools, how to apply design patterns, and the more technical back end such as options for deployment. After both groups agreed on a design sketch and flow, the team proceeded to use the wireframe template from the RDK to build their prototype. The Multiplier: Speedy Design, Speedy Transfer The second day started with a recap of the previous day’s accomplishments, and the group set goals for the day. The group agreed that they would work towards implementing a collaborative work plan for building a deployable solution. Luis Figueira, Boxfusion Consulting, goes back to the basics—pen and paper—for storyboarding. (Photo by Vikki Lira) Halfway through the day, the OAUX and the Boxfusion teams checked in with Panasonic to learn about their progress. After reviewing the designs, Daniel Creasey, European Channel Marketing Coordinator, Panasonic said, "The design is already looking really good. I’m impressed at the speed of everything in just two days." The final day was once again focused on building and reviewing designs, as well as identifying any gaps in expectations. As Rhiannon Ainge, Business Systems and Marketing Manager, Panasonic said, "This project is for both our internal users and our channel  partners so it’s really important that we deliver an excellent user experience."  From all the hard work that I witnessed, I am confident that is exactly what will be delivered. Want to Find Out More? Oracle Cloud UX Exchange: The Rapid Development Kit Experience Oracle Applications Cloud User Experience Rapid Development Kit Find out how you can use PaaS to grow your SaaS

By Vikki Lira (@vklira), Oracle Applications User Experience I was thrilled to recently travel to London, UK, to participate in another Oracle Applications User Experience (OAUX) Building Simplified...

UX Cloud Strategy

January 2017 Roundup: What’s new from the OAUX team

With the new year come new opportunities for the Communications & Outreach arm of the Oracle Applications User Experience (OAUX) team. In the next weeks you’ll see new social channels from the OAUX team, a new blog, and new ways to share our stories, the strategy behind the Oracle Cloud user experience and what drives the evolution you see in the Cloud user experience.   What’s behind all of these changes? In many ways, it’s simply an effort to streamline and consolidate. Oracle is doing the same thing throughout the company, and you can see the wonderful results on the communications side on Oracle.com, and in new blogs such as The Oracle Blog. We’re aligning with these companywide efforts and taking advantage of the excellent technology behind these new platforms.  We’re making changes with our internal communications as well. The OAUX Update, a newsletter that’s been going out each month to friends of the OAUX team within Oracle since 2012, will become internal to the group and focus solely on communications for the OAUX team.   However! You will still be able to find a roundup of content about OAUX strategy, events, emerging technology research and other interesting tidbits posted each month, here on VoX and in our new blog when that goes live, and that roundup will be part of our regular promotional routine, which we will continue to do. So friends of the OAUX team  -- Oracle sales, Oracle partners, customers, developers, and anyone else who is interested -- will continue to get a regular dose of OAUX goodness, just like you always have. In the meantime, you can still find us online at oracle.com/oaux, which has links to our many social channels, including a new Facebook page and a new Twitter handle that focus on Oracle’s Cloud UX strategy.   STRATEGY: We’ve refined our strategy focus in 2017, and our communications will revolve around these themes:  Visual evolution Enterprise Mobile Application  Smart UX Extensibility and user experience design patterns How we go through our day  OAUX GVP Jeremy Ashley discusses Oracle’s Cloud   UX strategy during Oracle OpenWorld 2016.  NEW CONTENT TO SHARE: We still have new content coming out every month. In December, OAUX Group Vice President Jeremy Ashley published a piece on Forbes.com’s OracleVoice,  “The Customer Is Always Right When It Comes to Application UX.” Read why he thinks the customer is always right, at least when it comes to the user experience field. Ashley was also in an article from the TechRepublic, “Coolest smart office tech of 2016,” describing the research our team does on emerging technology in exploring how it might help evolve the user experience.   And if you haven’t been through our labs on a tour recently, check out these recently released videos to see what’s new:  Oracle HQ Cloud UX Lab Tour Oracle OpenWorld Cloud UX Lab Tour Oracle HQ Cloud UX Lab WHERE TO GO FOR MORE: For a look at where we were in December and early January, keep reading the VoX blog for conference wrap-ups or head over to the UsableApps blog for this recent post, “OAUX SaaS Sizzle Meets Sinterklaas at Oracle Cloud Day 2016 Amsterdam.”   To hear about the Apps UX Innovation Events year, read this post that takes a look at the many events the team hosted.   And for more about some of the projects from the Oracle Maker Faire, the first-of-its-kind, corporate-sponsored maker event, visit the AppsLab’s blog for a breakdown on the way emerging technology was used to create interesting and creative projects for the event. 

With the new year come new opportunities for the Communications & Outreach arm of the Oracle Applications User Experience (OAUX) team. In the next weeks you’ll see new social channels from the OAUX...

Customer Engagement

OAUX marks 10 years at UKOUG

The Oracle Applications User Experience (OAUX) team was in chilly Birmingham, England, in early December for UKOUG Apps16, the United Kingdom Oracle User Group (UKOUG) conference.   My team has enjoyed a long relationship with UKOUG and we hosted the usability lab at the conference for the tenth year. The planning and preparation for the lab kept my team and I busy for months, and we were ready to see the fruits of our labor. We had a full agenda with five different usability sessions running every hour for two days. Our team conducted 46 one-on-one user feedback sessions with conference attendees. Testing our applications and emerging technologies around the world is extremely important to our entire team. The feedback we receive from different regions helps us build a global product. OAUX also ran guerrilla research on chat bots at the demo grounds and received tremendous response from conference attendees. Participants were requested to train our enterprise chat bot and provide feedback on their experience interacting with the bot. I attended the keynote presentation by Neil Sholay, vice president of Oracle Digital, EMEA, on the first day of the conference. He emphasized the importance of data and how, even today, only 5 percent of organizations realize the value of data. He spoke about the various stages of data from manage, acquire, apply. If an organization can perfect the model, he said, it can apply the data to discover new segments in the market. This is an extremely powerful reason to pay attention to data as markets shrink and competition intensifies. I have shared the slides if you want to refer to them. The UKOUG audience also had the opportunity to hear from other members of the OAUX team: Killian Evers, vice president, Applications User Experience, spoke about the new trends and strategy for Supply Chain Management (SCM) and Sales Cloud applications. She showcased a mobile application focused on the changing face of supply chain. Aylin Uysal, senior director, Applications User Experience, shed more light on the evolving user experience of Enterprise Resource Planning cloud and demonstrated how different cloud applications work together. Ben Bendig, principal usability engineer on our emerging technologies team, led a round-table discussion on "The User Experience of Large Displays." It was interesting to see how the audience really got into an interactive discussion once they were warmed up. Some of the ideas were truly futuristic and it would be interesting to see how they pan out as technology evolves. To learn more about the exciting work done by our emerging technologies team, please visit The AppsLab. OAUX thanks Linda Barker for her support and encouragement in the past year and welcomes Paul Fitton, the President (Elect) for UKOUG. Read more about Paul's conference experience and plans for the coming year and Linda's thoughts on the conference and the past year. I attended the conference for the first time this year and it was a fantastic learning experience. I met with Oracle ACE Directors, loyal Oracle Applications users and the wonderful staff of UKOUG (who made the experience of running the usability lab a breeze for us). I am thankful for the opportunity and look forward to an exciting and busy 2017. To meet us at our next event, visit the OAUX events page, like us on Facebook, follow us on Twitter and join us on LinkedIn.  When you are at Oracle Headquarters in Redwood Shores, Calif., visit our Cloud UX and Gadget labs.

The Oracle Applications User Experience (OAUX) team was in chilly Birmingham, England, in early December for UKOUG Apps16, the United Kingdom Oracle User Group (UKOUG) conference.   My team has enjoyed...

Customer Engagement

Hello from the OAUX team in the Garden City of India

This fall the Oracle Applications User Experience (OAUX) team headed to Sangam16, India’s largest independent Oracle Users Group conference in Bengaluru. Our presence at Sangam16 was one part of Oracle’s continued growth in India. India represents Oracle’s largest employee base (more than 38,000 employees) outside of the United States. This year, Oracle has added to this relationship through a series of initiatives and investments, including the construction of a state-of-the-art campus in Bengaluru. Members of the Oracle Applications User Experience team at Sangam16 It was my first conference as a member of the OAUX team and I must say I was looking forward to it for quite a while. Sangam is known for being a one-stop platform for knowledge and a medley of discussions on Oracle with experts from all over the world. I was quite intrigued by the number of sessions, as well as the depth and variety of them. Some highlights from the conference include: Shailendar Kumar, Vice President and Regional Managing Director of Oracle India, spoke on how the shift to the cloud is growing day by day, and also touched on the best-in-class services offered by Oracle Cloud across SaaS, PaaS, and IaaS S. Y. Shenoy, Group Vice President of Oracle Applications Development of Oracle India, spoke about the exciting updates and developments in Oracle’s highest value cloud opportunities and on-premise applications Gozel Aamoth (@gozelaamoth), OAUX Senior Manager, and Jayanth Ananthakrishnan, OAUX Group Manager, discussed the user experience strategies and designs for Oracle Applications Cloud, and how “simplicity, mobility and extensibility” play major roles for this team. Our team from the India Development Center (IDC) played an active part in the conference. We hosted the onsite usability lab at the conference, conducting user feedback sessions on Oracle Cloud Extensibility and PeopleSoft Cloud Manager for more than 20 customers and partners. Our emerging technologies team stole the show out on the exhibition floor through a Guerrilla Research study being conducted on a chat-bot which lets you talk to your Oracle Applications. This research was first showcased earlier in the year at Oracle OpenWorld in San Francisco, and has since been traveling around the world to gather feedback from customers and partners.  We received an overwhelmingly positive amount of responses from Sangam participants for both usability sessions and the guerrilla research. People came by to know more about what we do and how we’re making future Oracle products more user friendly and intuitive. We are thankful that our customers and partners took time out to provide exceptional feedback on the latest Oracle concepts and designs. It was exciting to meet experienced and newer users with such a deep interest in the future of Oracle Cloud applications.   Stay Connected To stay up to date with the OAUX team, follow us on Facebook, Twitter and LinkedIn. We’re constantly sharing new opportunities to get involved and provide feedback, and we would love to hear your thoughts. We are working on having a presence at new conferences in the near future and we will continue growing this relationship with customers and partners all over the world in 2017. Stay tuned and bookmark the OAUX events page to learn about upcoming opportunities to participate in future usability feedback sessions. Happy holidays everyone!  

This fall the Oracle Applications User Experience (OAUX) team headed to Sangam16, India’s largest independent Oracle Users Group conference in Bengaluru. Our presence at Sangam16 was one part...

Innovation

2016: The Year in Review

It's that time of year, when we look back on everything we accomplished in 2016 and look forward to 2017. This has been a pretty busy year for the UX Innovation Labs.  We ran 16 different events, in 6 different locations (including 4 countries).  We conducted 6 Design Jams, 8 Hackathons, 1 Ship It and 1 Maker Faire. We did 2 customer events, 1 event with both Oracle and non-Oracle participants and 1 partner event. Our grand total....614 unique participants, including Oracle employees, customers, partners, mentors, judges, and volunteers.   So let's look back on what all we did.  We started back in January when we ran a Design Jam for friend of the Labs Clive Swan.  At the time, we called it a Data Driven Cloud Applications Design Jam.  Since then, they have changed their group name to the more accurately descriptive Adaptive Intelligence.  The group works an approach to data to drive decision making in a new way.  At the time, the team was just coming together and this was an opportunity to have them explore different ideas and possibilities for future projects. We're seeing a lot of exciting things from them.  Steve Miranda announced Adaptive Intelligence at OpenWorld #oow16. Read more about this design jam on our blog. We came back in March with a Big Data Insights Hackathon.  This one was pretty exciting. We gave a set of teams access to data sets at the event, after giving them a code notebook before the event so they'd know what to expect.  Prior to the event, they did not have the final datasets, so once the event started, they had 2 days to access and analyze the datasets to tell a story.  We wrote about this event here and here!   The mentors for our Big Data Insights hackathon Coming back in May, we ran two events.  One was an internal product team event.  We got together teams working on Supply Chain Management and Procurement and ran a design jam.  Design jams are a great way to build out new ideas without having to code your solution.  It's an opportunity for teams to come together and think outside of the box of the way they typically do things and try something new and different.  For more details on this design jam, check out our blog here. Following that event, we got to revisit a topic of more than one hackathon from 2015, but this time with an Oracle platform behind it.  We loved running our IoT hackathons and in May, we got access to Oracle IoT Cloud to use for another.  We were blown away by all the cool things people were able to do with the power of the Oracle IoT Cloud.  You can read more about that event, including the winning entries here. Our Inspiration Lab toys from the Apps Lab June was really busy with 3 different events. We started with a small internal Ship It event to help with the Oracle Volunteers website.  After that, we traveled to the Oracle HCM User Group (OHUG) annual meeting in New Orleans, to try something completely new. We ran a design jam in 2 hours with Oracle HCM customers. It went great--we got to show customers some of the innovative things we've been working on and at the same time, gather use cases that would be most meaningful to them. We wrote about that event in this blog post.   Our Design Thinking Toolkit Later in June, we were part of an ambitious multi-sponsored event in Cancun.  The BIAC (Business and Industry Advisory Committee) Hackathon took place in conjunction with the 2016 OECD Ministerial on the Digital Economy.  Oracle, along with AT&T, Disney, Google, Cisco, Intel, Microsoft, Verisign and the Internet Technical Advisory Committee to the OECD (ITAC) sponsored the hackathon for young developers between 18 to 29 years.  With our growing development center in Guadalajara, we have a huge commitment to seeing good dev projects in Mexico.  It was a fantastic event that we were proud to be a part of.  You can read more about it in OracleVoice and our blogs here and here. In July, we took our Big Data show on the road.  This time, we went to a new location for us, and headed to Madrid!  We recruited friend of the Labs Clive Swan to come in to judge this event, along with Narayan Nayar, VP behind the design of Cloud Business Intelligence Apps, including the Data Visualization Cloud Service. Madrid was fabulous, but we did manage to get there just as the temps tipped a balmy 41 deg C.  Just a little warm...  The teams there were fantastic.  We had people from all over the world--the furthest travelers came from Africa and India!  To see more on what came out of that event, check out the blogs we wrote on it here and here. The Big Data Insights Madrid hackathon laptop decal In August, we had another first for the Innovation Labs.  We ran concurrent events in HQ and our Mexico Development Center (MDC).   The events were on Containerizing Oracle software. Containerizing an applications means that instead of needing to launch a new virtual machine (VM) for each app, application containers are created that hold the components such as files, environment variables and libraries necessary to run the desired software. Application containers can be created that place less strain on the overall resources available and can be switched in and out more easily.  Oracle is part of the Open Container Initiative, which is helping to define the open industry standards for container formats and runtimes, has had a relationship with Docker for years, and closed on acquisition of StackEngine late last year.   We wrote about the outcome of those hackathons here. The mentors for our HQ Containerizing Oracle hackathon September was Oracle OpenWorld month for our team and we were busy putting together our demo for the UX Expo, an invitation only event the Apps UX team runs to show off innovations in our larger organization. We also took time out from that to run a Bots design jam with customers. Similar to the design jam we ran at OHUG, we brought in a set of customers from different product areas to work on ideas for what they would want a bot to do for them in their work. We blogged on that event here. The following week, we ran another design jam on bots at our corporate headquarters. This one was for our Oracle Campus Hire program, where we bring in all of the people at Oracle hired directly out of college in the past year. They do a 2-3 day bootcamp, and our design jam was set up as their day 2, to show them how Oracle can lead in innovative ideas.  Concurrently, Laurie and George Hackman ran a design jam at the Design Management Institute (DMI) conference in Boston on designing urban spaces. The goal of the event was to create a design for empty lots in urban spaces, and also show design professionals how to run an Innovation Event in their own orgs. October was all about Fintech. We did a design jam on Fintech where we wanted participants to think about new ways to use new technology and innovation to deliver financial services. One of the most famous variants of Fintech is Bitcoin. Bitcoin is a payment system that uses a digital asset, with end users making transactions directly without a intermediary. The US Treasury Department calls Bitcoin a decentralized virtual currency. Transactions between users are verified by network nodes and recorded in a public distributed ledger. That ledger is called the blockchain.  It is a distributed database that allows independent verification of all of the transactions in the system.Traditional ledgers record transactions that exist apart from the ledger itself, while in a real sense, bitcoins only exist in the blockchain. We blogged on that event here. Laurie, Erika and Adrian at the Fintech Design Jam In November, we decided to break the mold of our typical events and conducted our first ever Oracle Maker Faire.   A Maker Faire is quite an event.  Their description is "Maker Faire is the Greatest Show (and Tell) on Earth—a family-friendly showcase of invention, creativity and resourcefulness, and a celebration of the Maker Movement. It’s a place where people show what they are making, and share what they are learning."  It's sort of like a science fair on steroids with all kinds of interesting technology, ideas, arts, and just general awesome sharing. Oracle has a long history with both Maker Media and the Maker Faire, and we were proud to be the first official Maker Media-sponsored corporate Maker Faire.  We had over 80 Oracle Makers and Maker Kids showing off their creations during the day. It was a jam-packed busy, fun day. We stopped counting attendees after 500 people went through the event.  All in all, it was amazing. To read more about that event, check out highlights of the Faire on Oracle's blog as well as our own.We're already planning Oracle Maker Faire 2017. Our Maker Faire Cookies! And last, but far from least, the team headed to Australia to run a Partner event integrating Oracle Cloud Services. The idea came up last Spring when Jake Kuramoto (@TheAppsLab) and Laurie were musing over how to expose customers and partners to the power of PaaS for SaaS integrating multiple Oracle Cloud Services.  Because of who we are and what we do, our natural reaction was, of course....hold a hackathon! The technical challenge consisted of integrating at least three Oracle Cloud Services.  But, our real goal was helping Partners learn how to integrate Oracle Cloud Services, so we decided to make it fun.  We provided a selection of devices teams could use use (e.g.; Raspberry Pi’s, sensors, beacons, drones, Anki cars, ESP chips, robotic arms, Spheros, etc.), or told teams they were welcome to bring their own. The event proved to be a huge success with both Partners and our fantastic Oracle mentors. Read more about that event here. The participants, mentors and judges for our Integrated Cloud hackathon in Australia We're already packing up our calendar for 2017 with new and exciting event ideas. But at the end of the year, it's great to look back and see all that we accomplished.  The list of people in our org and others who make all this possible is just seriously too long to post here. We get amazing support from such a great set of innovative and creative Oracle folks, and it's just a joy to work with them.   We at the UX Innovation Labs wish you and yours a very happy holiday season. See you in 2017!  

It's that time of year, when we look back on everything we accomplished in 2016 and look forward to 2017. This has been a pretty busy year for the UX Innovation Labs.  We ran 16 different events, in 6...

Events

OAUX SaaS Sizzle Meets Sinterklaas at Oracle Cloud Day 2016 Amsterdam

Oracle Cloud Day 2016, held in the RAI Amsterdam, was a huge, rip-roaring, soaraway success! OAUX Was There  Oracle Applications User Experience (OAUX) attended and was in action, showing off our SaaS user experience (UX) and innovation goodness and also contributing a UX enablement for developers session to the day's development track, sponsored by Oracle Partner AMIS NL (@AmisNL). We were also delighted to make even more Oracle Cloud connections happen through the ever-brilliant Oracle PaaS and Fusion Middleware community leader Jürgen Kress (@soacommunity), Senior Manager for SOA/FMW Partner Programs in EMEA, who provided  the Oracle Cloud services used by the partner teams during the on-site hackathon. He’s like our very own Sinterklaas as a Service for Oracle Partners developing cloud solutions! Making an Entrance in Style  What a kickoff! Twelve-year-old Micha Barenholz’s kicked off the day to a super start with a dramatic entry on a hover board, reminding us why we need to talk to technology users like him and about why the cloud rocks the world of perennials and millennials alike. Micha takes the rest of us look slightly old, but we should all be thinking like him. Age is just a number! (Image: Oracle Nederland) One Big Audience  At last count, I heard there were over 1,100 people in attendance and a strong partner presence, close to 300. It was the largest Oracle Cloud Day event I have been to, and the best! With tracks dedicated to CX, HCM, ERP, PaaS, IaaS, development, and the rest, all in one fast-paced, business-like, and fun environment, what more could you ask for?  There was strong turnout for my session co-delivered with Oracle Nederland Director of Business Development Jan Leemans (@janleemans) about cloud services and UX for the developer community. I covered our Rapid Development Kit (RDK) UX enablement offerings as part of a rich developer track on offer that included Java, UX, Mobile, and more on Oracle Cloud services. Setting up our Cloud services and RDK talk for development teams with Jan (middle) and moderator Martjin Vlek (@martjinvlek), Senior Director, Fusion Middleware, Oracle Nederland on the right. (Image: Ana Tomescu) Throughout the day, Oracle Cloud UX Program Manager Ana Tomescu (@annatomsescu), with the assistance of another 12-year-old onsite, Fionn O’Broin, provided the main showcase section of the event engaged with our SaaS, Smart UX, and emerging technology demos and provided some goodies to those who dropped by our demo station. Fionn O'Broin explores some emerging technology UX and keeps an eye on his Pokémon GO pipeline in the Oracle Cloud. (Image: Ultan Ó Broin) I also checked out what the local sales folks were sharing about the Oracle HCM Cloud user experience with attendees. I totally loved the show put on by Oracle Nederland Senior Sales Consultants Randy Lens (@RandyLens) and Nele Odegard (@neleodegard). They explained in simple terms to the audience what UX is, why it is important, and explored UX best practices in a fun, engaging, and very real way with iPads and a competition! Randy and Nele made it all about participation . . . Randy and Nele rock the Oracle HCM Cloud experience! (Image: Ultan Ó Broin) Hackathon: The Best of Oracle Partners and Oracle Cloud Services The hackathon proved to be a tremendous technical, yet practical, dimension to the event, covering a complete process from discovery to design to deployment of a digital solution using the integration power of Oracle Cloud services. As I explored the hackathon, I met representatives from AMIS, eProseed (@eproseed), Capgemini (@capgemini), Ordina (@ordina), and DigitasLBi (@digitaslbi). I was knocked out not only by the experience journey mapping driven by DigitasLBi (who now have an Amsterdam office) but also by the productivity of the development effort and the general atmosphere. This great time lapse video of the hackathon will give you a flavor of the proceedings! Journey experience mapping example from the hackathon (Image source: Rene de Boer) Example mobile screen built during the hackathon (Image source: Rene De Boer) 360-degree view of the hackathon. Check out the video about this and the rest of Cloud Day on YouTube. (Image: Oracle Nederland) At the end of the day, the hackathon rockstars took to the awesome stage to show off their latest release. What a platform, in the real sense of the word! The hackathon's partners take a bow at the end of the event. (Image: Lucas Jellema (@lucasjellema), AMIS NL) Digital Marketing Meets Dutch Masters It was great to check in with the Oracle NL people who brought this event to life and who worked the magic on outreach, people such as Business Development Manager Arianne Hageman (@ariannehageman) and Digital Marketing Manager Conny Groen in t Woud (@conny_groen). Throughout the day there was much vlogging and tweeting, as well as hand-painted beermat portraits, a massive Tweet visualization, and more exciting engagement ideas we all can learn from. Ana Tomescu shows off a hand-painted portrait OBUG beermat from Oracle Cloud Day. It's how Dutch masters would have done selfies . . . (Image: Ultan Ó Broin) Many thanks to Arianne and the event team for inviting OAUX. We are looking forward to delivering more UX enablement in the Netherlands soon! More Information?  For more information on the Oracle Cloud Day 2016 in Amsterdam check out the YouTube videos and see the Usable Apps Twitter and Instagram accounts. Oracle Mobile Application Framework and Oracle Application Development Framework RDKs for mobile applications and PaaS4SaaS were explored at the event. (Image: Ultan Ó Broin) And, if you want to find out more about the RDK enablement for developers that I spoke about, then see this blog post about the RDK experience at Oracle OpenWorld 2016.

Oracle Cloud Day 2016, held in the RAI Amsterdam, was a huge, rip-roaring, soaraway success! OAUX Was There  Oracle Applications User Experience (OAUX) attended and was in action, showing off our SaaS...

Events

A Partner Hackathon Down Under

      Last week, the UX Innovation Labs team was in beautiful (understatement) Sydney, Australia to run our first Integrated Cloud Partner Hackathon.  The idea came up last Spring when Jake Kuramoto (@TheAppsLab) and I were musing over how to expose customers and partners to the power of PaaS for SaaS integrating multiple Oracle Cloud Services.  Because of who we are and what we do, our natural reaction was, of course....hold a hackathon!   Enter @MishaVaughan who had just run a very successful UX Expo and Partner training tour to share her wisdom and make some introductions, and we were off to the races. The iconic Sydney Opera House    Our goal for the event was to help enable Partners to confidently be able to integrate multiple Oracle Cloud Services.  To do so, we wanted a large selection of them and a little time to let the Partners tinker on their own before the event.  Our Paas for SaaS arsenal included no less than 14 Oracle Cloud Services: Database and APEX, Mobile and MUX, IoT, Business Intelligence, Data Visualization, Process, Document, Sites, Integrated, Application Builder, SOA and SaaS HCM and Sales.     We had huge support from John Pisani and Kylie Krinas to recruit rockstar Partners:  SDS, Accenture, UXC Red Rock, Ekulus, Limepoint, NTT and Rubicon Red.   It was great fun working with so many talented people.    The technical challenge consisted of integrating at least three Oracle Cloud Services.   But, our real goal was helping Partners learn how to integrate Oracle Cloud Services, so we decided to make it fun.  We provided a selection of devices teams could use use (e.g.; Raspberry Pi’s, sensors, beacons, drones, Anki cars, ESP chips, robotic arms, Spheros, etc.), or told teams they were welcome to bring their own. Our fearless leader, Jeremy Ashley kicking off the hackathon  To ensure maximum learning and success, we provided Oracle experts in the various Cloud Services to help teams overcome obstacles quickly.  Our mentors came from within development and the ANZ Sales Consulting org (including the creators of the now famous Cloud-enabled Anki car demo).   We did a quick kickoff, and let the teams get to work to maximize the time they had to come up with their solution. Nothing like having 28 hours to focus your efforts, is there? The teams wasted no time in brainstorming their ideas.  We assigned mentors to be part of the teams based on the initial elevator pitch and scope the Partners told us.  Additionally, we had a few floating mentors with expertise for services almost all teams used (Mobile, Integrated CS, and IoT).  The place where we hosted the hackathon was abuzz, whether from spirited discussion, or flying drones and beeping sensors.  Many teams worked late into the night.   Chris Muir and Mark Vilrokx doing some mentoring magic  Mentors Raymond Xie and Jason Lowe doing some late night troubleshooting For inspiration, and/or when the teams needed a break, we had a few Cloud-enabled demos set up that participants could try out on their own, including an 88 track Anki Car demo mentors Stuart Coggins and John Graves built (is that a world record?), and Raymond Xie and Ed Jones' demo using a toy guitar to control both a virtual and real world game.  Mindi Cummins and Raymond taking a break with the SDS crew On Day 2, we had a brief morning regroup, then let the teams get back to work for the last sprint before code freeze at 2 pm.  After teams checked in their code to Developer Cloud Service, they had an hour to practice their pitches before pitching in 3 minutes to our esteemed panel of judges.  We judged on several factors:   Is it working? This wasn't our first rodeo.  We have a no screenshot policy for our hackathons.  Working demos only!   How many services did you integrate? How extensively are you using the integrated services? How ingenious and usable is your solution?         All the entries exceeded the 3 services goal by a long shot, with one team hitting 9 services.  Winning team NTT's entry "How Green is your Cactus" used data from multiple IoT-enabled devices (e.g.; Fitbit, scales, blood pressure tracking, etc.) and integrated with DB, APEX, IoT, Data Visualization CS, BI and Application Container Cloud Service for a fun demo that provided a holistic view of your health.   Other entries included incident response, an app to improve the conference experience for participants, a kudos app, and other health-related apps, taking advantage of the multitude of internet-enabled trackers on the market today.    The Australian Integrated Cloud Hackers!  The event was a ton of fun, and a huge learning experience for all involved, including our mentors.  We all did a few projects on our own in advance of the hackathon to be confident in our abilities to troubleshoot, if necessary.  It was great to be able to meet and learn from experts in the different services.     To put on a hackathon like this with so many moving parts and organization across continents, it took a huge cast of dedicated individuals to make it happen.   Thanks to our judges: Paul Schlawe, Marc Caltabiano, Patrick Elliott, Jake Kuramoto and Jeremy Ashley, who sponsored the event and had the difficult task of determining the winning teams. Thanks to our Mentors, who put in many, many hours in advance of the hackathon to make sure it was a positive learning experience for our Partners.  After a few months of cross-Pacific phone calls, I feel like I know them well.  I'm in awe of their knowledge.  Plus, it's true what they say about Australians being a lot of fun!  Thanks to Stuart Coggins, John Graves, Jason Lowe, Darryn Hinett, Vicky Falconer, Ashley Cheuk, Carlos Itturia, Alex Blyth, Vijay Yenne, David Reid, Chris Muir, Ed Jones, and Mark Vilrokx, Noel Portugal and Raymond Xie who joined us from the UX AppsLab team.   Real thanks goes to John Pisani, who organized the entire event in Australia, making it all look so easy.   Mille Grazie to John Pisani for making this happen in Sydney and Jeremy Ashley for Cloud Apps UX sponsorship Last thanks:  the event wouldn't have happened at all if we hadn't had tremendous support from Global Demo Services, who gave us all environment access, was on call 24/7, responded immediately to any questions or issues, and generally did everything in their power to make this event a success.    All in all, it was an amazing way to end the year.  After 16 Innovation Events this year, we're ready to take a little time and do some reflection and planning as we get ready for 2017.  I know we all hope that it includes another trip to Oz.   More info on the Integrated Cloud Hackathon:   Franco Ucci's @FrancoUcci Digital Impact Radio Podcast interview with Jeremy Ashley and me  Rubicon Red interview at the hackathon talking about their project Limepoint interview at the hackathon talking about their project Partner NTT interview Jason Lowe, a mentor's perspective on LinkedIn        

      Last week, the UX Innovation Labs team was in beautiful (understatement) Sydney, Australia to run our first Integrated Cloud Partner Hackathon.  The idea came up last Spring when Jake Kuramoto (@The...

Events

Front and Center: The User Experience

I recently returned from the Web Summit in Lisbon, Portugal. This year over 50,000 people joined in the experience. The session tracks were many and chock-full of fascinating tech influencers and thinkers as well as creative technologies. (photo: Karen Scipi (@KarenScipi)) What a difference a year makes! Thinking back to Web Summit 2015 and comparing that experience with Web Summit 2016, I observed a tide shift for the once sidelined majority: the user. This year’s Web Summit left me with a clear sense that no matter how alpha, beta, or established the product design is, the light shines brightly on today’s user. What resonated with me in all of the sessions that I attended was that the user experience in today’s world does indeed matter. Speakers and exhibitors alike tailored their pitches to consumers—users—of their product and spoke about how their product designs reflect and incorporate the unique needs of their users. Oracle’s own Jeremy Ashley (@jrwashley), Oracle Group Vice President, Applications User Experience and Oracle Thought Leader, focused on one aspect of user experience design in his SaaS Monster debate session: The customer is not always right. Jeremy Ashley, Oracle Group Vice President, Applications User Experience (photo: Karen Scipi) The perspective that Jeremy argued was nicely captured by Oracle Vice President Killian Evers (@keversca): Jeremy Ashley (Oracle), Andy O’Donoghue (The Gadget Buzz, TV3), and David Gurle (Symphony) Jeremy presented a key differentiator for Oracle user experience design: “It’s not what the customer says, it’s what the customer wants and needs essentially. The true designer, the true innovator spends as much time in investigation of that than they do in providing the solution.” And do we. We do ethnographic studies. We also spend a great deal of time with our customers: we listen, we watch, we observe. We follow our customers around and observe where they work—the kinds of buildings they work in, their offices, their cubicles—as well as how they work, and with whom and how they engage with others. Then we take that knowledge and design user experiences for our solutions—our platform, tools, and applications—that solve customer problems and empower customers to make the solutions their own, to enhance them, and enable them to innovate on their own. Jeremy Ashley (Oracle), Andy O’Donoghue (The Gadget Buzz, TV3), and David Gurle (Symphony) Fundamentally each product we deliver should meet a real need. As Jeremy shared: “Every time you design for a large complicated system, there are a number of ways to go about it. . . . . What we [Oracle Applications User Experience] do is we go out to the customer and we identify the essence of the problem.” For example, “Who is the person I can call next that I will make the most money from for the least effort? If it doesn’t address that core essence, it doesn’t matter. Spending that time to understand what the essence is of the problem, that thing that will allow them to participate is a motivation. Identifying not the stories that people tell, but the truth underlying those stories.” Jeremy Ashley (Oracle), Andy O’Donoghue (The Gadget Buzz, TV3), and David Gurle (Symphony) We work hard to advocate for our customers and to produce the right solutions for them. We believe that our solutions should simply empower the lives of those who use them. We embed great, consistent user experience throughout our solutions. For more of Oracle GVP Jeremy Ashley’s sessions at Web Summit: Watch the full 20-minute SaaS Monster debate session: The customer is not always right on the Web Summit SaaS Monster Facebook page. This debate session, Second half of Day One SaaS Monster, starts at 1:23:12. Watch Jeremy Ashley’s Thought Leader interview with Cloud Moves TV: https://www.youtube.com/watch?v=DQo1KTkMwIU&feature=youtu.be&a.

I recently returned from the Web Summit in Lisbon, Portugal. This year over 50,000 people joined in the experience. The session tracks were many and chock-full of fascinating tech influencers...

Events

The first Oracle Maker Faire!

November was a crazy month for our team.  We ran the first ever Oracle Maker Faire co-sponsored by Maker Media and followed that with an Integrated Cloud Hackathon in Australia--we'll leave the latter for a later post.  For now, let's talk about the Maker Faire! Putting together an Oracle Maker Faire has been an idea we were noodling on since our fearless leader and GVP, Jeremy Ashley, was on the agenda of the Maker Con in 2014.  This year, we decided it was a must for our schedule.  A Maker Faire is quite an event.  Their description is "Maker Faire is the Greatest Show (and Tell) on Earth—a family-friendly showcase of invention, creativity and resourcefulness, and a celebration of the Maker Movement. It’s a place where people show what they are making, and share what they are learning."  It's sort of like a science fair on steroids with all kinds of interesting technology, ideas, arts, and just general awesome sharing.   To pull this off, we needed a big space.  Luckily for us, the Oracle Conference Center has a large auditorium and a very patient staff who agreed to help us put the whole event together.  First, we needed to drum up some publicity for the event.  For all the campuses in the Bay Area, that's quite a task.  We started with the various folks who have participated in our previous events.  We managed to find the right contacts to announce the event to the entire Bay Area set of campuses over email and let us put up posters in the elevators.  We held some info sessions outside cafeterias at HQ.  We got a lot of inquiries from people who wanted both to participate, volunteer to help and to attend. Then came the actual event!  Since Maker Media sponsored the event, they shipped us a 12' tall inflatable Makee Robot to display.  Below is a picture of just some of our many volunteers all gathered around "Rosie #8". Some of our many volunteers with Makee the Robot We created posters, banners, flyers, table cards, a website and more.  We wanted to make sure that we had lots of ways for people to find and check out all the makers and creations they were interested in. Table cards and Make: magazines for the Faire Adrian and Serguei putting together one of the banners for the auditorium Of course, what is a Faire without Faire food?  The Oracle Conference Center staff was so accommodating.  They set up corn dogs, popcorn, cotton candy and churros for the attendees!  Oh, but the best part of the food was the Maker Cookies.  We had two versions--Maker and Maker with Kid! We ended up with 31 different exhibits, 48 Oracle employees participating along with an additional 37 Oracle Maker Kids!  To try to capture the range of the different people exhibiting and attending and volunteering, we decided to make a "Guest Book".  Actually, we ended up with two guest books.  We asked everyone to "measure in" so we could see how tall all the people there were.  Here's a view at the beginning of the checkin and near the end on one of the guest books. Guest book entries as the day went on From what we could tell, our youngest attendee on the book was only just barely 2 years old and shall we say, a bit wee.   The Faire itself was crazy fun.  We calculated more than 500 people came through to attend the Faire and the Color Workshop put on by Apps UX's own Julia Blyumen.  We had a set of 6 different Makers speak, plus Sherry Huss of Maker Media on the origins of the Maker Movement, and Jeremy Ashley on the impact of the movement on Oracle.  All in all, it was an amazing, exciting day! The Faire in full tilt!   

November was a crazy month for our team.  We ran the first ever Oracle Maker Faire co-sponsored by Maker Media and followed that with an Integrated Cloud Hackathon in Australia--we'll leave the latter...

Customer Engagement

Celebrating a decade at UKOUG Apps16!

The Oracle Applications User Experience (OAUX) team is a melting pot of creative minds—designers, scientists, and psychologists, to name a few —who bring new levels of creativity and beauty to Oracle’s product evolution and bridge the gap between technology creators and users.  To know more about the work we do and to learn more about our decade-long partnership with UKOUG, read the article by Geet Singh published in Oracle Scene. User feedback sessions in progress   Our yearly pilgrimage since last decade: OAUX team with UKOUG board member, Debra Lilley at UKOUG Apps15 conference. L to R: Michelle Snyder, Madhuri Kolhatkar, Debra Lilley, Killian Evers, Lancy Silveria The annual UKOUG conference is a valuable, international channel for the OAUX team. The opportunity to test Oracle’s cloud applications with UK customers is crucial for the OAUX team. Several OAUX team members have presented on Oracle Cloud Applications such as Oracle Human Capital Management (HCM) Cloud, and Oracle Enterprise Resource Planning (ERP) Cloud. The presence of the OAUX team at the UKOUG conference showcases Oracle's commitment to meeting customer needs through extensive research and direct feedback. Have you built your agenda? The OAUX team has multiples sessions on Cloud User Experience at the conference. Do remember to attend and see the next generation of user experiences in Oracle Cloud and the future of enterprise experiences that capitalize on emerging technology. Oracle Sales Cloud User Experiences: Trends & Strategy – Killian Evers (Monday, 5th December at 13:10 – 13:55) Oracle SCM Cloud User Experiences: Trends & Strategy – Killian Evers (Wednesday, 7th December at 08:50 – 09:45) Oracle ERP Cloud User Experiences: Trends & Strategy – Aylin Uysal (Wednesday, 7th December at 10:15 – 11:00) UKOUG President Linda Barker observes a user feedback session in progress Want to make a difference? Sign up! For the tenth year in a row, we are excited to bring the onsite usability lab back to the UKOUG conference. We look forward to your participation! Provide your feedback as you preview our latest product designs. You can make a difference to the user experience of Oracle cloud applications and engage with the user experience team at the conference. Sign up for usability lab sessions here: space is limited! Individual sessions will take place 5 – 6 December at the ICC Birmingham, Birmingham, UK, Executive Room 7. Want to know more? Contact Geet Singh with questions Want to hear what Oracle customers and partners have to say about their experiences participating in a usability feedback session? Check this video out. Emerging technology at UKOUG The AppsLab (@theAppsLab), the OAUX emerging technologies team, joins the annual trip to UKOUG. This team focuses on what’s next in technology and its effect on the future of enterprise cloud applications, and also brings out the fun element in technology. This year they are hosting a roundtable discussion. A roundtable discussion in progress Why should I join the roundtable discussion you ask? Well, the team wants to learn how Oracle Customers and Partners use large screens and multi-screen displays for collaboration and information consumption in the enterprise. The discussion will cover how users want to interact with large displays, how they would like to share content to a large display from different devices and gather ideas and use cases from the attendees. The roundtable discussion will take place on Wednesday, 7th December from 12:55 – 13:40. Add this session to your agenda and come share your ideas and feedback with us! Learn more about Oracle Applications User Experience: Follow us on Facebook and LinkedIn to know more about our team and our presence at future events.

The Oracle Applications User Experience (OAUX) team is a melting pot of creative minds—designers, scientists, and psychologists, to name a few —who bring new levels of creativity and beauty to...

Customer Engagement

Customer conversations: Oracle OpenWorld 2016, Release 11 highlight UX benefits

By Natalie Martinez, Oracle Applications User Experience   Oracle proudly rolled out the Applications Cloud Release 11 products this summer. At Oracle OpenWorld 2016 in San Francisco in September, the Oracle Applications User Experience (OAUX) team heard from customers about how things were going. It was a chance to learn how the Release 11 investments in user experience were being received.    We were delighted with what we heard.    Gathering feedback at Oracle OpenWorld 2016 Oracle OpenWorld 2016 gave us opportunities to hear from customers about their experiences using Oracle Applications Cloud products in everything from mobile usability testing sessions to hands-on demos in our forward-looking OAUX Exchange, an invitation-only demo event of Cloud user experiences,  to the latest product demos on the floor of the demogrounds. What some had to say:    Driving efficiency in the business: “User experience is a big deal … it makes people more effective and efficient. Saving 15 minutes a person every day in a large workforce adds up and becomes a big deal. That's a lot of cost and efficiency that you can drive into the business.”  — Keith Causey, Senior Vice President and Chief Accounting Officer, Caesars Entertainment Corp.   Personalization: “The ability to personalize Service Cloud is huge for us. In the past, if certain things weren't working for our customer service agents, my team had to put in a ticket, get in a queue, and wait for someone to solve it for us. Meanwhile, we're losing efficiency. Now we can literally sit behind our agents and observe them for a couple of hours to see where they’re getting tripped up. We can then go in and make the changes ourselves.”  — Suzanne Henricksen, Senior Director of Global Insights and Consumer Affairs, The Clorox Co.   Ease of use: “It's central. It's intuitive. Everyone understands the Oracle interface. And that makes Oracle Innovation Management Cloud a lot easier to sell internally when I can very quickly explain to folks how it works and what they're going to get."  — Steve Abruzzi, Director of Business Process Improvement, NBTY   Increased participation: “We have more than 190,000 employees. And we are going to get a positive ROI. We expect that to come from the user experience, employee and manager self-service, and analytics that managers get when they need it.  We believe that if our managers have timely information about their workforce, then they can actually influence hard-dollar items such as overtime.”  — Kerri-Lynn Primmer Morris, Executive Director, Kaiser Permanente     Elements of the smart office were on display at the invitation-only OAUX Exchange during Oracle OpenWorld 2016 in San Francisco.     See what else we were up to at Oracle OpenWorld 2016 on the Voice of User Experience blog, or VoX, where we  reposted our most recent Storify collection. Our team shared tweets and photos from the OAUX Exchange, where we shared demos of near-future and future Cloud user experience concepts; feedback sessions at the onsite lab; lab tours at Oracle Headquarters in Redwood Shores, Calif.; OAUX IoT workshops; and more.     Jeremy Ashley, OAUX Group Vice President, presents at the OAUX Exchange, which was expanded to a three-day event in 2016.    Release 11 highlights What were customers so buzzed about? Earlier this year, the OAUX team’s work was in the spotlight with the launch of Oracle Applications Cloud Release 11. The quest for efficiency in R11 means increased employee participation for the companies using Oracle Applications Cloud products.  Some notable user experience (UX) points about R11:    Focus on mobile:  In this ebook, Ventana Research found 80 percent of companies it surveyed provide or plan to provide smartphones to employees and 60 percent are turning to tablets. This release’s enhancements continue to refine the user experience for how work is done today – on a variety of devices and often on the go.   The Call Report App is a new single-purpose app in Oracle Sales Cloud that gives sales users tools for their most critical and frequent tasks: call reports, appointment management and recording meeting notes.    Modern and easy to use: R11 also took inspiration from the interactions and experiences we have online every day. By design, R11 has features that are similar to how users already interact with Internet search engines or online video players, for example.    Oracle HCM Cloud’s new learning user interface houses training materials and videos in a format that is close to the consumer-like experience you may see daily online. Committed to consistency and simplicity: R11’s use of infolets are the practical application of “glance, scan, commit,” Oracle’s user experience design philosophy. They continue to serve as simple and distinct entry points that give users essential data at a glance – and provide clear paths to more detailed levels of information.    Infolets in Oracle Project Portfolio Management Cloud follow the same consistent user experience design patterns. Get a comprehensive summary of R11’s UX highlights with these webinars. You must be a member of Applications Customer Connect to access them. Find out more   • Customer Connect webinars for Release 11 user experience highlights • Cloud User Experience Tools: The UX Developer Toolkit • Tour the Cloud UX lab at Oracle HQ  

By Natalie Martinez, Oracle Applications User Experience   Oracle proudly rolled out the Applications Cloud Release 11 products this summer. At Oracle OpenWorld 2016 in San Francisco in September, the Or...

Mobile

Oracle Sales Cloud Release 11 UX highlights: Simplicity flexes its muscle

Every business has its own processes and needs. Release 11 of the Oracle Sales Cloud addresses those individual needs while also delivering a strong, consistent experience for its users. The Oracle Applications User Experience (OAUX) team shaped this release under the lens of its core philosophy of “simplicity, mobility, and extensibility.” A big focus in Release 11 was beginning to introduce a new approach to our mobile user experiences, and we are proud that Sales Cloud was an early adopter. The team has worked on bubbling up the most frequent, important interactions and tasks for sales teams.  We didn’t leave the desktop and laptop experiences out, though. R11 includes elegant new touches for working on larger screens as well.  R11 ramps up on mobile  R11’s enhancements continue to refine the user experience for how work is done today – on a variety of devices and often on the go. These three new apps make work possible on the road:   Call Report App: This single-purpose app gives sales users tools for their most critical and frequent tasks: call reports, appointment management and recording meeting notes. Users are able to quickly capture notes after customer meetings while details are fresh in their minds and from their mobile devices -- instead of waiting until they’re back at a desktop or laptop computer. The app also features the action wheel, a visually intuitive tool to clearly and easily get to contact information.  Deal Management App: R11 also gives channel account managers an easy-to-use mobile tool to streamline their work. This is another single-purpose app for managers to accept, reject or return in-process deals or transactions. Following on our overall glance, scan, commit design philosophy, if a manager wants a bigger picture of work in progress, the app gives fast access to metrics like projected revenue and win probability.    E-detailing App:  This tablet app is for people working in consumer goods retail. The key feature is organization. Appointments, store information, promotion details and display specs can be kept in order in one place. A sales rep can wrap up critical tasks from a tablet, even before leaving the store.  UX enhancements for the Cloud Several new features for R11 are about giving teams tools to do good work — whether it’s  sales reps managing accounts on the front-end or channel managers handling partner organizations. These web-based enhancements push data to users  that is relevant to their work at that moment but also provide clear gateways to dig deeper into more layers of information, if needed.    Influence Mapper: See your sales contacts in a visual way with this view of who’s who in an account.  With this new way of looking at familiar data, Oracle offers users more insight into the connections involved in a deal.  Partner Relationships Hierarchy: A second visualization to help our Sales Cloud users is this view for channel account managers. It helps them connect the dots about their partner organizations. They can efficiently see organizational hierarchy in one view and can easily delve into basic information about partner relationships.    Partner Announcements: These announcements allow channel account managers to quickly tailor communications to specific groups of partners.  Enhanced calendar: The calendar user experience provides a simple, quick view of appointment details.  Consistent and custom  Oracle understands that everyone is connected all the time and data is centralized in the cloud. R11 makes the experience of accessing and processing that data consistent, across all device types.  Infolets on the homepage view give users just the right amount of information at the right time. This is a highlight of the OAUX team’s “glace, scan, commit” philosophy. R11 provides a formidable out-of-the-box software foundation, with eight pre-formatted themes. But it also enables customers to easily personalize and extend the user experience to fit their needs. Customers can use their own color palettes, icon shape, logos, images, and more. Customizations go live fast and automatically permeate throughout the product. Find out more To learn more, watch the Sales Cloud R11 webinar on Customer Connect or check out the following links.   Oracle Sales Cloud Release 11 videos Customer Connect webinars for Release 11 user experience highlights Cloud User Experience Tools: The UX Developer Toolkit Tour the Cloud UX lab at Oracle HQ  

Every business has its own processes and needs. Release 11 of the Oracle Sales Cloud addresses those individual needs while also delivering a strong, consistent experience for its users. The Oracle...

Innovation

Fintech at Oracle!

This week at our Oracle headquarters, we ran our first Fintech Design Jam.  It was a great event with some really new and different ideas.  In a design jam, we really encourage participants to think creatively about a space.  As a result, our judging criteria for design jams is different than it is for hackathons.  We place a lower value on "productizability" and higher value on enterprise application and just overall UX awesomeness.  This week's design jam had some really intriguing entries. Laurie Pattison, Erika Webb and Adrian Montoya with our Fintech Poster As mentioned in our last post, Fintech is all about new applications, processes, products or business models in the financial services industry.  The most well-known of these is probably bitcoin, which takes advantage of blockchain -- a distributed, decentralized database that maintains a list of records secured from tampering and revision. Each block contains a timestamp and a link to a previous block.   Our event this week came up with some great new designs to show off Fintech ideas.  For example, our 1st place winning team, Awesome Commerce, focused on instant payments and smart contracts for the modern buying experience.  They incorporated a social buying experience and IoT enabled shipping to round it out.  The judges really liked that it was a very well rounded, complete solution. Quick Silvers, our second place team, put their energy into the problem of overdue invoices.  In addition to the more traditional invoicing dashboard, their team pulled in social aspects of impacts to bill paying.    Our third place entry came from team CryptoCurrencies for Pay.  Their solution allowed Receivables Managers to send email invoices with to settle a bill immediately with Bitcoin.  The digital currencies concept would allow for immediate payments. An uncommon event occurred at this design jam--our People's Choice award went to team BACS--Biz as a Conversation.  Our judges liked this idea but clearly our participants liked it even more.  They designed a way to do collaborative buying and selling with a shared conversation-based process that would fully integrate with our ERP Cloud.   All of the entries were great--we had new solutions for expense reporting, corruption detection, cost control, and invoicing.  It will be exciting to see which of this projects move into our product lines in the future.  As always, we try to provide all of our teams with mentors, feedback and help bringing their ideas into the Oracle product lines.  One of our best mentors for this event, Scott Robinson, is pictured below.  Hey, we can't take all of this too seriously...

This week at our Oracle headquarters, we ran our first Fintech Design Jam.  It was a great event with some really new and different ideas.  In a design jam, we really encourage participants to think...

UX Cloud Strategy

Oracle HCM Cloud Release 11 UX highlights: Modern and usable approach powers today’s work

By Natalie Martinez, Oracle Applications User Experience    The value of a good user experience (UX) for human capital management (HCM) software extends beyond a beautiful user interface. HCM software has to be, above all, effective.    Like Release 9 and Release 10 before it, Release 11 of the Oracle HCM Cloud continues to take inspiration from the interactions and experiences we have online every day. By design, R11 has features that are similar to how users already interact with Internet search engines or online video players, for example. It’s modern and easy to use.    In this ebook by Ventana Research, 81 percent of organizations surveyed said usability is the most important criterion in choosing HCM software. Strong usability has relevance to the bottom line because it can translate to increased productivity, according to Ventana.     With the cloud as a platform, we also know workplace information will be delivered and processed on different devices. Ventana found that 80 percent of companies it surveyed provide or plan to provide smartphones to employees and 60 percent are turning to tablets. The key is that the experience isn’t one-size-fits-all; it is tailored to the device. R11’s user-centered design delivers the right amount of information at the right times.     Unified UX, efficient work  HCM Cloud Release 11 Home Experience    Since R10, the Oracle Applications User Experience (OAUX) team has put significant effort behind delivering consistency. With R11, Oracle has closed the gap. This version is 100 percent consistent in user experience across the product suite and user roles.    R11 arrives with eight pre-formatted themes that can be used out-of-the-box. But it also has the flexibility to easily customize with your own color palettes, icon shapes, logos, images and more. UI customizations go live fast and permeate throughout the product suite to keep with the theme of consistency.    The simple and unified approach means users have fewer separate processes to master and can just get their jobs done faster. A new employee can enroll in benefits with a few mouse clicks on a laptop, for example, or team members can quickly clock in from a tablet to start their shifts.    New features with a familiar feel HCM Cloud R11 Learning user interface   The learning section, new for R11, houses learning materials and videos in a format that is close to the consumer-like experience you may see daily online. Some social capabilities are incorporated, such as allowing users to flag, share and comment on videos or content. Content can be organized by topic or importance to help users see at a glance which training is top priority or required. It also was designed with mobility in mind as more users are accessing training content on the go.  R11’s smart navigation allows users to pivot to other areas of the system. Just follow the orange icon to close the navigation gap.  The new web clock feature incorporates a timeclock function within the platform, eliminating the need for a standalone time clock. It’s easy for employees to use, and the clear and prominent calls-to-action buttons signal where to clock in and out.   Enhanced features: Quick and intuitive   R11 arrives with two completely redesigned features that strive to get users to the information they need as fast as possible. The benefits enrollment section creates a simple and streamlined process for users. The emphasis is on clear and bold calls-to-action: the main enrollment button on the left signals the most important action on the page; the buttons on the right provide quick access to other high-impact information.      The redesign of the directory section took its cues from Internet search engines, making this new version look and feel familiar. A stripped-down search field is front and center. The point is to zoom in closely on the primary action: quick searches within an employee directory — one of the most common functions by an enterprise user. Search results are presented in simple, easily scan-able lists. And, as users navigate through each layer of the directory, the views are simplified but still give clear access to other layers of information, such as organization hierarchy, self-serve actions and more.    On the HCM home page, infolets continue to be distinct entry points that give users essential data at a glance as well as the opportunity to easily drill down to more detailed levels of information.   The Employee 360, started in R10, was updated to give managers a dedicated space to get a summary view of employee data, such as employment history and more. Putting it all together R11’s consumer-like experiences encourage participation within customer organizations, making things like accessing payroll information convenient and intuitive. Ventana found that kind of approach delivers what businesses want: 60 percent of surveyed organizations said it was important for employees to be able to easily view and edit life events, such as changes to addresses or number of dependents.  To learn to more, watch the HCM R11 webinar on Customer Connect and “Human Capital Management: A New User Experience,” an ebook by Ventana Research. Find out more Oracle HCM Cloud Release 11 Videos Customer Connect webinars for Release 11 User Experience Highlights Cloud User Experience Tools: The UX Developer Toolkit Tour the Cloud UX lab at Oracle HQ  

By Natalie Martinez, Oracle Applications User Experience    The value of a good user experience (UX) for human capital management (HCM) software extends beyond a beautiful user interface. HCM software...

Customer Engagement

Oracle OpenWorld 2016

[View the story "Oracle OpenWorld 2016" on Storify]

[View the story "Oracle OpenWorld 2016" on Storify]

Rapid Development Kit

Oracle Cloud UX Exchange: The Rapid Development Kit Experience

I was thrilled to attend Oracle OpenWorld 2016 to support the Oracle Applications User Experience (OAUX) Cloud UX Rapid Development Kit (RDK) station at the OAUX Cloud Exchange with my colleagues Tim Dubois (@Timdubis), Scott Robinson (@scottrobinson), and Lancy Silveira (@LancyS). From left-to-right: Holly Roland, Scott Robinson, and Tim Dubois (photo: Misha Vaughan) Over three days, we had the great privilege of meeting many partners and customers who stopped by our station to learn more about our RDKs, ask questions, and share their real-world use cases. I observed some themes in the questions that were asked, so today I'm offering answers to a few of the most frequently asked questions in this post for anyone who wasn’t able to stop by our station and might have these questions, too. From left-to-right: Lancy Silveira (OAUX), Luc Bors (eProseed), Timo Hahn (virtual7 GmbH), and Tim Dubois (OAUX) explore RDK possibilities at the OAUX Exchange at OpenWorld. Luc Bors also wrote one of the forewords to our Mobile Cloud UX Design Patterns eBook. (photo: Karen Scipi) What’s a Rapid Development Kit (RDK)? An RDK is a complete, standalone, integrated user interface (UI) accelerator kit created by the OAUX team with input from the Oracle PartnerNetwork. It is built on Oracle technologies and based on proven user experience design and development. Partners can use an RDK to design and build consistent SaaS and PaaS user experiences for simplified user interfaces and mobile user experiences deployed to Oracle Cloud Services. We offer three RDKs. Everything in each RDKs is reusable. Our RDKs include: Example SaaS flows and PaaS services integrations Coded samples, components, and templates with Oracle Alta UI CSS and images UX design pattern eBook, technical eBook, wireframing templates, and more Guidance on how to use a use case to win business with Offered in all of our Oracle UX RDKs: Design patterns eBook, coded sample, technical eBook, wireframe template What RDKs Are There, and When Will They Be Available? OAUX is delighted to offer three free RDKs for your technology and development needs. Oracle Cloud UX RDK The Oracle Cloud UX RDK is for those who design and build SaaS simplified UIs and extensions using Oracle Application Development Framework (Oracle ADF) and deploy apps using Oracle Java Cloud Service and/or Oracle Java Cloud Service-SaaS Extensions (JCS-SX). The Oracle Cloud UX RDK is available now. Check out our Usable Apps page for information about downloading this RDK and for information about getting started. For a quick tour of our Usable Apps page, watch our 15-minute webinar. A Customer Connect Community account is required. If you don’t have an account, take a moment to register for one. Oracle Cloud UX RDK: Simplified home experience Oracle JET UX RDK The Oracle JET UX RDK is for those who design and build simplified UIs using Oracle JavaScript Extension Toolkit (JET). This RDK supports any JavaScript-suitable IDE or editor and supports deploying PaaS apps to a cloud server. The Oracle JET UX RDK will be available soon. Watch this blog and our other channels for announcements and more information when this RDK becomes available. Oracle Cloud JET UX RDK: Simplified home experience Oracle MAF UX RDK The Oracle MAF UX RDK is for those who design and build mobile apps using Oracle Mobile Application Framework (Oracle MAF). This RDK supports popular devices and native device features. Apps built using this RDK can also be integrated with Oracle Mobile Cloud Service. The Oracle MAF UX RDK will be available soon. Watch this blog and our other channels for announcements and more information when this RDK becomes available. Oracle MAF UX RDK: Simplified home experience Our mobile design patterns eBook is available now in EPUB and PDF formats. Download your free copy now. eBook: Oracle Mobile Applications Cloud User Experience Design Patterns How Can an RDK Help Me? Using an RDK helps partners and customers rapidly—in hours—design, build, adapt, and deploy SaaS and PaaS simplified and mobile UIs. We offer different RDKs so that you can choose the best RDK toolkit for your requirements. RDKs are major differentiators for partners who are looking to increase business through Oracle Cloud adoption. Because an RDK helps partners produce consistent UX results, an RDK offers customers confidence in the Oracle Cloud. Using an RDK also helps boost partner and developer productivity. Each RDK includes resources, such as coded samples, flows, design patterns, and wireframing templates that help simplify design, iteration, and coding work. Design Patterns and Wireframing Templates Creating reusable interaction design solutions for common use cases that can be adapted and applied across applications to deliver modern, compelling, consistent user experiences is easy with our RDKs. Partners can use design patterns and wireframing templates delivered in our RDKs: Before a single line of code is written. They can be used during the innovation cycle to help expose problems early, increase productivity of application builders, and eliminate costly surprises late in the build cycle. After code is written. They can be used to extend Oracle Applications Simplified User Interfaces and Oracle Mobile Applications by building modern, compelling customer solutions that look and behave like Oracle user experiences for Oracle Cloud Services. Wireframe template in the Oracle Mobile UX RDK Sample design patterns: Oracle Cloud UX RDK (top) and Oracle Mobile UX RDK (bottom) Success Stories We were joined by partners at the OAUX Cloud Exchange who shared their experiences of how using the Cloud UX RDK has enabled their businesses. Read their stories:   Knex Technology: Interested in Lift-Off for Your Cloud Business? Certus Solutions: Oracle PaaS4SaaS UX Enablement with Certus Solutions: Valid Business Proposition eProseed: How we design usable Oracle applications that please users and customers Hitachi Consulting: Simplified UI Rapid Development Kit Sends Oracle Partners Soaring in the Oracle Applications Cloud       Our Channels For the latest news and updates on our Rapid Development Kits and all things partner-enablement, watch this blog space and follow us on these channels: Oracle Usable Apps YouTube: oracleusableapps Facebook: Oracle Applications User Experience Twitter: @UsableApps LinkedIn: Oracle Applications User Experience Also, if you are an APAC partner, check out the October event. Other regional events will be announced.

I was thrilled to attend Oracle OpenWorld 2016 to support the Oracle Applications User Experience (OAUX) Cloud UX Rapid Development Kit (RDK) station at the OAUX Cloud Exchange with my colleagues Tim...

UX Cloud Strategy

Welcome to the Fold: Oracle ERP Cloud Release 11 UX Highlights

By Misha Vaughan, Oracle Applications User Experience     Infolets, which allow the user to get an overview of his tasks at a glance, are new in Oracle ERP Cloud Release 11.    Oracle has been steadily increasing its investment in the cloud user experience since Release 7. Release 11 is no exception.    Perhaps the biggest and most exciting story around Release 11 is seeing what happens as Oracle ERP Cloud fully embraces the cloud user experience (UX) strategy of simplicity. It’s clear when you look at the ERP Cloud user experience that the cloud is the platform – regardless of what device you are on. By that I mean that the ERP Cloud teams have really worked to deliver an experience that looks great and works great on devices ranging from desktop to laptop to tablet.   Users of Project Portfolio Management and Financials will both benefit from the R11 infolets, which create a new entry experience.  This is the first example users will have of Oracle’s user experience design philosophy, “glance, scan, commit,” and what that means for ERP users. Infolets in Project Portfolio Management Cloud Release 11 follow the same consistent user experience design patterns.     Optimized for the ’professional user’ Designing for ERP users meant thinking about what the cloud user experience strategy of Simplicity, Mobility, and Extensibility really meant for power users. It meant reinterpreting what has worked so well in Oracle Sales Cloud and Oracle HCM Cloud, so that we could also improve productivity and efficiency for another sphere of workers.    We’ve maintained the notions of self-service design where they make sense. But most exciting for ERP users, we’ve revisited what ERP means for the cloud user experience.     It means fluid layouts with infolets that can be reorganized for tablet or desktop. We built an experience for users who need to be mobile, as well as those who really do work a full day in front of large screen displays. Users can expand and collapse the screen real estate using the filmstrip controls to take maximum advantage for large screen displays, but we’ve also created new design patterns around “scoreboards,” and utilized a previously introduced design pattern in Release 10, information tiles. In ERP Cloud Release 11, the Project Costs Scoreboard helps a user understand where costs are for a particular project. At a glance, they can see the overall budget, how they are billing and where the costs are as well as the details of billable and non-billable transactions.  The scoreboard is a design that aggregates the most important information a specific user needs and helps users make critical decisions in the context of a transactional and data-heavy page.  What does that mean for how people work? It means that users who are used to working with large sets of information, usually across multiple tabs in worksheets, or multiple pages of browsers, can see that information thoughtfully presented all in one place. These users usually are working from a desktop display, a wide screen, so this page design takes full advantage of that by maximizing how much is seen on one page.    We also updated the design of the panel next to the main content box, which holds information, actions, and objects in context of particular data for specific wide-screen tasks – such as seeing associated invoices.     This screenshot of the Financials Work Areas in ERP Cloud shows an editable invoice.    New possibilities with mobile  The progression of user experience design in FIN and PPM also means new mobile possibilities for ERP users. In a world where users were wedded to desks and large screen displays, we’ve introduced features that give users new portability to work with data on mobile devices.     When looking at an infolet home experience, users can expect to see that design rendered equally well on a tablet or laptop or a desktop.  That’s because these are tasks we know users want to perform from any device. The goal is to increase an ERP user’s participation by providing data that can be easily monitored across devices.   Built-in branding tools If you’ve followed this blog at all, you know we are crazy for our UX tools. These tools allow any customer or partner to make Oracle’s Applications Cloud products unique to their brand, business, or industry.  It should come as no surprise that this capability applies as much to the ERP Cloud as it does to HCM and Sales.    Whether a company is looking to change a logo, a watermark, the icon set, the color palette, hide and show fields, hide and show tabs, add custom reports, or even add their own custom UI within their applications cloud.    Want to find out more? If you’re a member of Applications Customer Connect, you can access this ERP Cloud R11 Customer Connect recording.   Or try this recording on extensibility, which describes the configuration capabilities in more detail.      

By Misha Vaughan, Oracle Applications User Experience     Infolets, which allow the user to get an overview of his tasks at a glance, are new in Oracle ERP Cloud Release 11.    Oracle has been steadily...

Innovation

Developing Enterprise Bots

Some years ago, whenever I heard "bots", I thought of the type of bots that crawl the web to improve search engines.  When I worked on several websites, I'd see a lot of traffic from Google bots, mapping changes to those sites.  Now, however, bots have expanded to much more interactive systems.  Now the rise of high speed internet, cloud computing, better language parsing tools and machine learning, bots have become amazing tools that we increasing expect to use in various ways.  For example, if you have ever said "Ok Google" or "Hey Siri" to start a search, and then spoken your search terms, you are using a bot system on your phone.  These systems have become so good, so responsive, that we are now starting to see more uses of them in business scenarios.  Back in our design jam at OHUG, we gave 4 teams of HR professionals a set of design toolkits and in 2 hours, they came up with bots use cases for the HR space.  We're about to do it again at Oracle OpenWorld (OOW), with business analysts from several areas to get additional use cases.  (You can even sign up to participate in one of our usability lab activities or read about our UX speakers at OOW here). What might we find?  Well, imagine some of the tasks you do at work that require you to look multiple places to find an answer?  What if a bot could short cut that process for you.  In this recent article, Justin Grimsley points out a bot tied into different systems could quickly answer some questions for you about data on a launch campaign, or whether a software dev team was on schedule for a delivery date.  Maybe they could help with workflow or approvals if you could just ask what's in your queue and approve, deny or request more info. We're really looking forward to seeing what comes out of this design jam and for our next big hackathon on bots using our own engine in October.  We're also running a bots hackathon with our College Hire program the week after OOW.  I'm sure we'll have lots of bots updates over the next month! 

Some years ago, whenever I heard "bots", I thought of the type of bots that crawl the web to improve search engines.  When I worked on several websites, I'd see a lot of traffic from Google bots,...

Emerging Technology

What I’ve Learned from 3 weeks with Pokémon GO, and How to Apply Augmented Reality to the Enterprise

Pokémon GO has been a bit of a smash hit in the gaming world. It’s seen unprecedented popularity in the U.S. in initial downloads, and it appears to be very popular with women.   I’ll admit I was skeptical at first, but I finally decided to take the plunge and see what the experience was all about. The enterprise world is still working out what it wants to do with virtual reality and augmented reality. Perhaps I could learn something, and have fun in the process. Pokémon GO art by Danlu Fu, Oracle    The basic premise is straightforward:  A mobile app on your smartphone detects your location, and overlays a gaming world on that location. The gaming world is based on a real world map of your surroundings. The player hunts for Pokémon, collects them, and earns points, badges, and other marked achievements. The player can then join a team and battle with the Pokémon in gyms, once they’ve attained a certain level of experience. So what did I learn for the enterprise? I’m going to limit my comments to my reflections specifically on what I learned from this particular augmented reality experience. If you want to read more about research on the UI, check this AppsLab post. AR has implications beyond the gaming world, but I was specifically interested in what this game would teach me.  I wish this was my employee on-boarding experience Some genius will hopefully crack open the SDK and build an onboarding app for their company or organization or campus … and when they do – bingo!  It would create a hugely engaging experience as a new hire / arrival / student to use a gaming experience to explore and learn about a new campus / new location / new facility, layered within the Pokémon GO world.  Wellness apps 2.0?  I was unusually motivated to get out and about to mature my Pokémon GO magic eggs. I’d love an employer-sponsored version of the app that let me compete with work colleagues around the world and stay fit at the same time. Right now, my own team uses the 1.0 version of global wellness by connecting via Fitbits and inviting each other to see our steps.   Corporate communications new platform Nowadays I get an email in my inbox, along with content on an internal portal and posters in elevators and lobbies, conveying news from my employer. But using the team aspects of the game to play along with the gym experience as an additional and engaging mechanism – this would get me, as an employee, aligned with a new communications initiative. A new sustainability initiative?  Get me to collect Pokémon  associated with the initiative – compost here, recycle there, e-waste here – and then let my team open a gym to battle other teams who’ve accomplished the training. A new product announcement coming out? Get me to collect Pokémon associated with the main messages or features, and I will crush the Red Team in my well-provisioned Blue Gym.     Pokémon GO balls in the Oracle cafeteria, courtesy of BonApetit. Photo by Ultan O'Broin   I was surprised that my takeaways are really about employee engagement and human resources. Most of my own conceptions of AR are often much more about getting transactions completed, for example, aiding a service worker conducting some sort of equipment repair.  The game opened my eyes to ways that AR could move well beyond that – into the realm of HR and fun.   Want to learn more?  As I mentioned before, you can learn more about the game play and the user experience design from this great post by the AppsLab, the OAUX emerging technologies team.  Oracle’s John Soat offers another corporate perspective on the Forbes.com blog, OracleVoice.   

Pokémon GO has been a bit of a smash hit in the gaming world. It’s seen unprecedented popularity in the U.S. in initial downloads, and it appears to be very popular with women.   I’ll admit I was...

Innovation

Containerizing Oracle in Two Oracle Containers (locations!)

This blog is co-authored by Erika Webb and Laurie Pattison, MC's for the simultaneous Containerizing Oracle Hackathon in Guadalajara and HQ Last week, we tried a new format for our latest hackathon--simultaneous hackathons in our headquarters and in the Mexico Development Center in Guadalajara.  The topic of this one was Containerizing Oracle.  Why Containerizing?  Simply put, we're very interested in how to create and deploy an application and its dependencies quickly into a portable, isolated container that can be used for rapid development and testing without the need to set up and maintain different environments. How can we move even faster to containerize Oracle? A hackathon!  The goal of this hackathon was to provide an infrastructure to enable Oracle developers, both inside and outside of Oracle, to be able to quickly develop applications and customizations, and test new ideas in a environment ready to develop on in minutes. Oracle is very interested in the whole idea of containers for both our internal use and for our Cloud customers and partners for their potential for managing and scaling the Integrated Cloud.  Oracle is part of the Open Container Inititative, which is helping to define the open industry standards for container formats and runtimes, has had a relationship with Docker for years, and closed on acquisition of StackEngine late last year. The most basic idea is that any implementation using the standards would download an image and unpack it into a runtime filesystem bundle.  The goal is that the entire process would give users the ability to run an image with no additional dependencies.  For anyone who is not a developer, what that means is that companies can do rapid development and testing without having to set up multiple environments.  For a team, that means that unlike current processes, anyone on the team would be able to jump on a project by having all the information in the container. That's an amazing productivity opportunity for both development and testing, so you can imagine the interest. Mexico Development Center Teams Dockerizing Oracle This hackathon was interesting as we had a huge range of participant experience coming in to the event.  Some teams have been working with Docker on their own for a while, but may not have had the opportunity to take on a large-scale project in an environment where it's not only okay, but expected to take risks.  It is a hackathon, after all!  In other cases, developers have been very interested in seeing some potential benefits of containerizing, but this was their first foray into containerizing.  With all our internal events, we encourage teams to do some sample projects in advance to familiarize themselves with the technology, but they are allowed to only present to the judges what they've coded during the hackathon time window. Stress of code freeze getting to the HQ Team "BK Bandits" In both locations, we were incredibly impressed with the results from both the MDC and HQ teams. The judges measured the entries based on overall impact to Oracle development and our customers.  In many cases, we were rewarded with huge time savings to bring up Dockerized builds, and even saw some very creative uses of containers that we wouldn't have expected. Since many of these projects are continuing, we'll have to wait to announce project details, but please join me in congratulating the winners. HQ 1st Place:  Team Mystery (Chenghao Shi, Anil Ranka, Qiang Zhang, Zhe Ren, Leigh Miller, Ronaldo Viscuso) 2nd Place: Team Cloud Commerce (Ramesh Vangala, Hari Mutyala, Riyao Lin) 3rd Place: Team Adaptive Intelligence (Trevor Mathers, Raviraj Murdeshwar, Anand Maurya, Andrew Rundell) Mexico Development Center 1st Place: Team Thunderstorm (Ezequiel Gutierrez, Hector Hernandez, Oscar Gallegos, Fausto Salazar) 2nd Place: Team La Cachetona (Luis Arias, Lenin Huerta, Alejandro Terrazas, Ernesto Barajas, Luis Peña, Gustavo Parada) 3rd Place: Team StkTTOrcl (José Delgado, Omar Christian, Francisco Amezcua, José Gomez) Thanks to our incredible organizers, mentors and judges who helped us pull this all off.  MDC Mentors Eduardo Lopez, Evert Gonzalez, Adrian Montoya, Event MC Erika Webb, Gustavo Meija, Isaias Piña having a laugh in front of their Post-it Docker art HQ Mentors Mindi Cummins, Serguei Orozco, Avi Miller, me, Bruno Borges, Monica Riccelli, Antonio Aguilar One of the great unadvertised benefits of running Innovation Events at Oracle is uncovering the network of experts within our own company for any of our design jams or hackathon topics.  We were fortunate enough to have containerizing expertise across the stack, including people who manage Oracle's relationship with Docker and the containerizing community.  Mentors were able to really help teams with all levels of experience develop strong hackathon entries, and we hope jumpstart their own projects after the hackathon. This is not the last you'll be hearing of Containerizing Oracle.  If you've done any of your own container projects with Oracle, let us know.   

This blog is co-authored by Erika Webb and Laurie Pattison, MC's for the simultaneous Containerizing Oracle Hackathon in Guadalajara and HQ Last week, we tried a new format for our...

Innovation

Olé! Big Data Insights Hackathon - Madrid Edition

As I prepare for our exciting Containerizing Oracle hackathon this week that we're running concurrently in both our Mexico Development Center in Guadalajara and at Oracle HQ in Redwood Shores, I think it's time to do a wrap up of the great event we just held in Madrid, Spain.  Beautiful Cibeles fountain in Madrid Big Data is certainly big everywhere, and at Oracle EMEA, we've found there is both strong expertise, growth and investment in the area.  Insights is the operative word here, and Oracle is investing heavily.  As today's article on Oracle's acquisition of NetSuite in the New York Times states, as well as the NYT article on Oracle's investment in analyzing all that data, the next big competition in cloud computing also involves artificial intelligence, fed by loads of data.  As the competition in cloud moves on from cost savings to value creation, the delivery of insight through big data analysis, and the automation of actions based on that insight, is a key component of Oracle's continued success. Clive Swan, Senior Vice President, Oracle Applications We definitely have the data, so finding actionable insights into is a perfect challenge for a hackathon.  We were not disappointed. "Lone Wolves" team working hard Congratulations to all teams who participated.  We were impressed with the use cases and demos. As we all mentioned to each other, those who work regularly with customers are great at creating a compelling pitch to showcase their entries. The winners are....  1. Team Digital Divas (Len Mason, Martin Zimmerer, Michael Bednar-Brandt, Guido Burger, Juan Antonio Martin, Rocío Pérez) for their application using  Big Data to help everyone to commute safely and healthily and extending lifespans 2. Team Grumpies (Carlos Casares, Carlos Olivares, Carlos Picazo, Raul DeDiego, Ssergio Moreno Roca, Jesus Jimenez) for their app to take advantage of those regular, annoying flight delays to create business opportunities for airports and airlines and improve passenger experiences 3. Team Zulu Alpha (Rufus Waithaka, Erwin Bauer, Petr Podbrany, Pavel Dubinin, Harald Erb) for their detailed analysis of a car owner's complaints in their ownership lifecycle, proposing counteractive measures based on the analysis and blending of the data provided, for the benefit of the producer as well as the customer. Judges Narayan Nayar (VP of Product Design, BI and EPM) and Clive Swan (SVP, Oracle Applications Development) conferring on the entries.  As Erika previously posted, we have been working with the Oracle EMEA team to share some insights (pun intended) on how to run hackathons.  One of our goals this year is to spread our process far and wide so we can better scale.  The EMEA organization already has a mature and successful customer engagement model, and are starting to run more and more hackathons with customers themselves, so we were happy to help in any way we could. Of course, the Innovation Labs team managed to have a little fun when we were there, too. Participant Carlos Olivares showed us some great tapas bars in his hometown.  Thanks, Carlos! As always, the success of these events is highly dependent upon the skill of the mentors.  Thanks to Martin Millmore, Mike Pearmain, Erika Webb, Adrian Montoya and Serguei Orozco for lending their development, data science and design expertise.  Special thanks to everyone in EMEA and the Oracle Madrid office who sponsored and helped organize the event, especially Elena Montoya, Carlos Olivares, and Michael Bednar-Brandt.  Next up:  Containerizing Oracle Hackathon later this week!

As I prepare for our exciting Containerizing Oracle hackathon this week that we're running concurrently in both our Mexico Development Center in Guadalajara and at Oracle HQ in Redwood Shores, I think...

Innovation

Big Data and Predictive Analytics

I was just reading an article the other day about big data.  Not a surprise, I read a lot of those and we're about to head to Madrid to run a Big Data Insights hackathon.  This article asked the question "What do you do when your business collects staggering volumes of new data?" That's not really an uncommon question these days.  Businesses are getting good at collecting data, but not as good at figuring out what to do with it.  Huge amounts of data without actionable insights into the data you are collecting don't add value to your company.  The article goes on to talk about how companies use predictive marketing, data mining, machine learning and AI algorithms to optimize business processes--how can a company learn from its data how to improve, save money and gain a competitive edge in the market?  It's a good point, companies need to be able to learn from the data they are collecting and transfer that knowledge into their processes to improve. In our hackathons, we're always trying to take new and interesting technologies or areas and find ways to use them in the enterprise.  In this event, it's actually also a great opportunity to use some of our Oracle data tools, like Oracle Big Data Discovery (BDD) and Oracle Data Visualizer (DV).  We got great feedback in our last event when some of the tools we used weren't even available in the market yet. As we did in the last Big Data event, we're supplying a set of data files for the participants.  They are required to use at least one of the files we provide to level the playing field for the participants, but they can mash it up with anything else they can find that they think would create a good enterprise use case.  It can be pretty fun to see what they bring in to mashup with our data and how they make it into a good use case and story.  One of the most important judging criterion for the event is that they have to come up with something that would lead the user to insights that they could act on. But why Madrid, you might ask?  As it turns out, Oracle is a promotor of the Center of Excellence in Big Data in Spain, so there are a number of people in the area interested in Big Data.  We were pretty excited to see that, so we decided to take an event to EMEA and see who we could get involved.  So watch this blog for more from Madrid next week.  Then a week after we get back, we'll be running another event concurrently in Oracle headquarters and our Mexico offices.  We'll be posting more on that when we get back from Spain!    

I was just reading an article the other day about big data.  Not a surprise, I read a lot of those and we're about to head to Madrid to run a Big Data Insights hackathon.  This article asked the...

Rapid Development Kit

Why User Experience Matters in Business

Ever experienced frustration with an ATM or an in-flight entertainment system? Think about how you felt and what that experience meant for the company you were dealing with. This short presentation explains why UX matters not only to users of software and services, but what that means for business ROI. <span id="XinhaEditingPostion"></span>   More information and resources from the Oracle Applications User Experience team is on the Usable Apps website.

Ever experienced frustration with an ATM or an in-flight entertainment system? Think about how you felt and what that experience meant for the company you were dealing with. This short presentation...

Events

BIAC Connected Communities, Connected Lives Hackathon

Through our leadership in BIAC (Business and Industry Advisory Committee to OECD, the business voice to OECD), Oracle was instrumental in coordinating and sponsoring a Hackathon June 20-21 at the OECD Ministerial on the Digital Economy in Cancun, Mexico where policy leaders from around the world convened to discuss how to move the digital economy and policies forward. Oracle has a strong culture of driving innovation, and one way we drive the acceleration of new ideas, trends and technologies is through events such as hackathons.  This hackathon was particularly innovative because it was done on the margins of a major international policy event; where policymakers could see first hand how today's innovation and collaboration works.  We are hoping that this exposure for policy makers will help them consider how to formulate policy in the digital economy and information society that better support new forms and methods of innovation. 170 young developers aged 18-29 from Mexico, Canada and Colombia gathered to compete for over $20K USD in prizes in the BIAC Connected Communities, Connected Lives Hackathon.  They formed 37 teams who submitted entries in the following categories: Cultural Heritage, Smart City, Social Inclusion and Entrepreneurship. The following teams each took home $2500 USD in prize money: Cultural Heritage: “Time Stamps” – an app designed to make studying history more immersive for teenagers. Smart City: “Nisi Vitae” – the app enables a user to provide their medical information automatically to emergency response personnel when calling for an ambulance. Social Inclusion: “VR-ehab” – this app converts remote physical rehabilitation into a game using an Android Virtual Reality environment and a hand movement detection system. Entrepreneurship: “Autonomi” – this app aims to increase security and independence for the visually impaired. In addition to the 4 categories, many companies offered Excellence Awards as well.  Oracle offered a prize for the best application with Enterprise applicability. Erik Peterson, VP and General Manager of the Oracle Mexico Development Center presents the Oracle Excellence Award to Team SaveRFID for their application to reduce energy power in homes, schools and offices with the help of an RFID detector and light sensors that detect both the presence and identity of building occupants, and adjusts power when natural light is high. For the hackathon,  they created a scale model of a building,  connected an RFID scanner and a light sensor to an Arduino device, and an Android app. Oracle had a lot of skin in the game.  In addition to organizing, creating a lot of the artwork and logos used, we brought a lot of sweat equity in the form of amazing technical mentors and experienced hackers in their own right.  Oracle mentors helped the hackathon teams with anything from scope control, technical advice and troubleshooting, first round judging, and being a supportive, yet critical ear as the teams practiced their pitches.  It turns out they're pretty great at international customs, too,  helping get AT&T Hackathon MC Ed Donahue's IoT kits out of customs in time for the hackathon.  Whew! Thanks, guys.  I feel fortunate to get to work with you all.  Amazing Team Oracle Mentors Eduardo Lopez, Serguei Orozco, Noel Portugal, Osvaldo Villagrana and Rafael Belloni. It was an amazing experience running the hackathon at the same time the OECD Ministerial was happening.  There was huge interest from Ministerial participants in the hackathon and a real sense of awe and pride at the talent of young people who are helping to drive the digital future. We got a lot of visitors from government delegations all over the world who wanted to see what it was all about and provide encouragement as teams worked away.  OECD Secretary General Angel Gurria @A_Gurria stops by to offer encouragement and support to hackathon teams. The $10K USD Grand Prize went to..... Team Nisi Vitae for their Smart City application that enables a user to automatically provide all of their medical information to emergency response personnel. Team Nisi Vitae will also receive four months of mentorship from Angel Ventures, a venture capital firm based in Mexico City. Mexican Secretary of the Economy Ildefonso Guajardo Villarreal, OECD Secretary General Angel Gurría, and USCIB President and CEO Peter Robinson present the Grand Prize Award to Nisi Vitae at the OECD Ministerial dinner. Oracle was joined as sponsor of the hackathon along with AT&T, Google, Cisco, Disney, IEEE, Microsoft, Intel, ITAC, Verisign, and of course BIAC and the Mexico Ministry of Economy.  Granted, we run a LOT of hackathons and are pretty savvy about creating ones that we expect to drive technology and product forward.  But, working with experts who are dedicated to driving international digital policy forward, I have a new perspective for what we do and its importance. I was lucky enough to sit on the organizing committee for the hackathon with BIAC, USCIB, Software Guru, and the Public Policy and hackathon organizing expertise of AT&T.  I'm not sure when we'll do something of this scale again, but I'm very grateful for the opportunity, and need to thank Joe Alhadeff, Oracle's VP of Global Public Policy for picking up the phone and calling me all those many months ago.

Through our leadership in BIAC (Business and Industry Advisory Committee to OECD, the business voice to OECD), Oracle was instrumental in coordinating and sponsoring a Hackathon June 20-21 at the OECD...

Events

BIAC/OECD Hackathon in Cancun

I'm honored to be one of the organizers for the BIAC (Business and Industry Advisory Committee) Hackathon taking place in conjunction with the 2016 OECD Ministerial on the Digital Economy in Cancun, Mexico next week.  As I put my final list of to do's together, I can't help but thinking "this is a big deal".  The OECD 2016 Ministerial meeting on the Digital Economy builds on two previous meetings in 1998 and 2008 in Ottawa and Seoul, respectively.   Delegates from around the world are meeting in Cancún next week for the next meeting that is widely accepted to mark a point in the evolution of the digital economy, one in which the economy is in fact becoming fully digital. Somewhere along the way in the Ministerial meeting planning, the idea was developed that a hackathon would showcase how digital, fast-moving and innovative the digital economy really is, and provide an opportunity for the Ministerial participants to see first-hand the talent and drive of young people driving this economy.  The Business and Industry Advisory Committee to the OECD (BIAC), in partnership with the Mexican Ministry of Economy, and with the sponsorship of members from the United States Council for International Business (USCIB) and La Confederación Patronal de la República Mexicana (Coparmex) have created this unique opportunity for Ministers and other high level government officials, as well as stakeholders from the business, trade, civil society and technical communities to observe the creative process of youth as they cultivate their digital skills and develop apps to address a particular local or global challenge. Oracle, along with AT&T, Disney, Google, Cisco, Intel, Microsoft, Verisign and the Internet Technical Advisory Committee to the OECD (ITAC) are sponsoring the hackathon for young developers between 18 to 29 years.  Working under the theme “Connected Communities, Connected Lives,” developers will compete to win over 20,000 USD in cash awards, mentorship opportunities and other prizes, for apps targeted towards the categories of Cultural Heritage; Smart Cities; Social Inclusion; and, Entrepreneurship. In addition to sponsoring and organizing the event, Oracle is providing an Excellence Award for the best application with Enterprise Applicability; an all-expense paid trip to our Oracle Mexico Developer Center in Guadalajara for up to 4 team members; and interviews with senior management. This has certainly been a learning experience.  My team and I normally organize hackathons on our own, so this has been quite the experience with managing different levels of experience and expectations, all in the context of a huge, strategic conference.  I've been honored to be part of the core planning team of the hackathon along with the hackathon gurus at AT&T, the Business and Industry Advisory Council to the OECD (BIAC), the US Council for International Business, and Software Guru, who has managed all the participants and worked directly with the Ministry of Economy for their sponsorship of approximately 150 students and young developers from Mexico. Oracle has a lot of skin in the game. In addition to organizing and sponsoring the event, we are also sending technical and design support for participants.  Noel Portugal, Rafael Belloni, Eduardo Lopez, Osvaldo Villagrana and Serguei Orozco are joining me to mentor participants as they develop their apps.  These guys are not only technical rockstars in their own right, but they have all demonstrated their eagerness to help the next generation of developers.  Erik Peterson, Vice President and General Manager of the Oracle Mexico Development Center (MDC) will serve as a judge. Those of us who are Mexico-based, or work regularly with MDC feel particularly proud that this event is an opportunity to showcase what we already know: the amazing innovative talent coming out of Mexican universities that is helping drive the fast growth of the Mexican economy. Mexico has already become a preferred location for IT outsourcing, and more and more US companies are investing in their own development centers of excellence there. Follow the conversation #HackathonCancun and @BIACOECD and these accounts for real time updates on the event @lsptahoe, @InnovateOracle,  @Oracle_MX, Facebook Oracle Latin America, @OECDdigitalMX, @OECDInnovation.

I'm honored to be one of the organizers for the BIAC (Business and Industry Advisory Committee) Hackathon taking place in conjunction with the 2016 OECD Ministerial on the Digital Economy in Cancun, Mexico...

Innovation

Design Jam in 2 hours: Report from OHUG

This week the Innovation Labs were in the very hot and humid city of New Orleans for the annual OHUG conference.  We really hadn't tried a Design Jam at a conference before, so when friend of the Labs Senior Director, Human Capital Management UX Aylin Uysal asked us if we'd be interested in trying one, we decided to go for it.  It was a bit of a challenge, since we needed to do an entire jam, which we usually do in a day, in 2 hours.  Including lunch.  It was an ambitious schedule.   We thought it would be a great opportunity to bring one of our events to our customers and have them help us design use cases that would be the most useful to them.  For this one, we decided to explore bots or personal assistant technologies.   As you might remember from an earlier post, bots are small programs integrated into some type of technology platform.  They  provide some advanced type of functionality in a pretty easy way, allowing some more "natural" interaction.   Think Apple's Siri.  Or Amazon's Echo (Alexa).  Or Microsoft's Cortana.   Jackson Square in New Orleans But since 2 hours was going to be a pretty tight time frame, we decided to create a Design Thinking Toolkit to help the teams of customers come up with their ideas.  We filled these boxes with all sorts of things that the teams could use to put their ideas together so they could present them in 3 minutes at the end of the session. Oracle Design Thinking Toolkits These boxes were a big hit.   We put each set of 4 customers together with one Oracle user researcher to help them brainstorm on an idea.  Then an Oracle designer helped them to put together the user story and design.  But to our pleasant surprise, the customers dove in and they also wanted to get out the toolkit and put something together for their stories.  For example, in the pictures below, one customer built an iPhone from felt and glue for their demo! Creating an iPhone for their demo  Another team built a small "laptop" along with their "phone" for their presentation, using felt and lego pieces. Working on their use case, this team made a laptop from felt and legos (in green and yellow) Each team pitched beautifully.  Our judges (all Oracle HCM professionals) had a hard time deciding which use case they liked the best.   We're hopeful that some of the terrific ideas that came out of this session will end up in a product near you soon, and we're already taking them to the product teams.  After all, these were use cases that our own HCM customers came up with! We're really looking forward to running one of these again at an Oracle User Group conference near you!

This week the Innovation Labs were in the very hot and humid city of New Orleans for the annual OHUG conference.  We really hadn't tried a Design Jam at a conference before, so when friend of the Labs ...

Emerging Technology

Teaching old(er) emerging-tech dogs new tricks

The OAUX team harnesses the power of augmented reality and visualizations to bring contextual info to users By Sarah Smart, Oracle Applications User Experience    The terms “augmented reality” and “visualizations” have meaning to the OAUX team because we’ve been building initiatives around them. But what do those terms mean for customers and partners, and how do they affect our view of emerging technology? Put simply, both technologies are about context — seeing information in a relevant, actionable way — and we know that when we have context, we have engagement, and when we have engagement, we have participation, which is essential for enterprise applications.   Augmented reality Augmented reality (AR) first needs to be distinguished from virtual reality (VR). “People won’t be wearing headsets all day, just for short periods of time when they can use very particular tools to take advantage of that 3-D space and be able to understand and manipulate information,” said Jeremy Ashley, GVP, OAUX. For one, AR can be on much more often because you can still see your actual world; you’re just adding to it with informational overlays. “That is much more useful on an enterprise basis,” he said.   Not just a wearable, an IoT initiative, or an invention ripe for social mockery, Google Glass again was one of the first augmented reality (AR) concepts. Jake Kuramoto, Senior Director with the AppsLab, the OAUX emerging technology team, became interested when early iPhone apps brought the idea to the device’s camera. “Prior to that AR was simply inaccessible to the average person,” he said. “The ability to use a smartphone’s camera to ‘try on’ clothes, ‘see’ new furniture in your home, overlay historical information on a vista, or — my favorite — translate a sign in real time opened up a whole new interaction paradigm for users.”   The problem? It’s a bit awkward for users to hold their phones up to see that overlay. Then along came Glass. “I remember our excitement post-Google I/O in 2012 and feeling like a kid on Christmas when our team received our first Glass Explorer unit in 2013,” Kuramoto said. Overlaying AR directly in front of your eyes and keeping your hands free was a big improvement, one that still serves important use cases in enterprises like supply chain, medicine, training, and military.   As part of the AppsLab team’s early investigation into AR, they built a Sales Cloud demo app for Glass to showcase how the hands-free features could help sales reps on the go, an inventory use case, and easy consumption of notifications as well as performing actions from Cloud Applications, such as completing Taleo interview evaluations. As AppsLab research into AR deepens, the team continues to show Glass demos and uses it as the go-to device for hands-free AR and navigation.   Lucas Jellema, AMIS & Oracle ACE Director (left), Anthony Lai, Oracle (center), Jake Kuramoto, Oracle (right) at OOW 2015 during the OAUX strategy day.   The AppsLab guys aren’t the only folks demoing AR use cases. Anthony Lai, Senior User Experience Architect, also of the Appslab team, used Myo  at Oracle OpenWorld 2015 to attract attention from partners and customers. The device goes on the arm of the user and detects muscle contractions, so Lai and his team used Myo to control a car driving around a track at the OAUX Exchange.    Once attendees were hooked, they could use an AR app that overlaid relevant information on a camera image to navigate the Exchange. They could choose a topic they were interested in, and the app highlighted the booths related to it.   “Many companies make their own device — like Microsoft Halo, Oculus Rift — and we have so many different headsets, like Google Cardboard,” Lai said. “We started looking at the [AR] area and wondering how to do something for OpenWorld.”    The enterprise use cases might seem obvious: A user searches for an object, for example, and an app tells them how to navigate to it in the warehouse and then proceed with a shipment. “We’re focusing on seeing how we can use all of these things to increase efficiency in the enterprise context,” Lai said.   Another aspect way to explore the impact of AR on the enterprise is via an Oracle Design Jam of finding enterprise use cases is the design jam. Laurie Pattison, Senior Director for User Experience, held an AR design jam to figure those out. “We think AR tech is cool,” she said. “We’re seeing use cases in warehouse management and maintenance, retail (you could look at your stock and scan).”    It’s about figuring out how the enterprise user is going to gain intelligence from your many machines and devices chatting with each other. AR embedded into your own hardware or device is one way to present that info in context as it comes through the environment — the right time on the right device in the right place. This makes it more engaging for users, and as we know, engagement equals participation.   Getting fellow Oracle employees into the right AR mindset was a big goal of the jam, too. “It’s about educating Oracle employees to think about what the next thing is and get embedded in it,” Pattison said.   The most productizable ideas — good candidates for minimum viable product — will have the chance to get some code behind it and become a working demo, which can speed the way to product. “A working demo is worth a thousand enhancement requests,” she said.   Design jam T-shirt, complete with augmented reality   Pattison expects AR to show up in quite a few products, especially since its use cases tie so closely to work happening with IoT, in which Oracle has made a huge investment via IoT Cloud (announced at OpenWorld 2015). Her team is planning an IoT Cloud hackathon in May, when she’s expecting to see solutions that display information in context. Oracle is also closely monitoring and solving for a few issues with AR: how to integrate and get relevant data and also how the tech actually senses where you are, what you do, and what you’re looking at.   Visualizations A visualization is simply a way of viewing your data — maybe a chart, a graph, an illustration. “The way it’s telling you the story in a report is built into the report itself,” Ashley said, “going beyond figures and relationships, maybe using metaphor, to illustrate comparison and difference and what it means.”   Visualizations should also be simple as pie (although not necessarily as beautiful as the ones in a bakery window). “A large part of the user experience is how quickly anyone can look at any info and assess and take action on it,” Ashley said. “A bad visualization might need a significant amount of education or a long time spent looking at it, and it could be interpreted by the average user in a lot of ways.”    But you don’t have to wait for this technology, already a Big Data buzzword. “This is here,” said Thao Nguyen, a director with the AppsLab. “Everybody is expecting visual interfaces. We don’t do command lines these days.”   A sunburst visualization in Oracle Sales Cloud   While a handful of special customers might be more comfortable looking at tables of data, most feel better with a chart or graph. And although some might want to dive deep into granular data, others just want to see the general state of their business or organization. Visualizations can help users access that data and make sense of it, to identify trends and patterns, because humans are wired to understand things visually. “No one has to teach me how to see, but someone has to teach me how to read,” Nguyen said.   There are a few levels of thinking inherent in visualization technology: (1) What is the information? (2) Why is the information there? (3) What should I do about the information? And (4) What is the result of that action? Visualization enhances the last two levels. “Where the actual visualization assists is in the consumption of information and actions that can be taken from there,” Ashley said. “All of those come down to productivity and thinness of experience (how quickly you go from having an intent to taking an action).”   Wondering what’s next? Keep tabs on all of Oracle’s emerging tech initiatives on this new page from the AppsLab team. Don’t forget to read our earlier emerging tech posts on devices and input.    

The OAUX team harnesses the power of augmented reality and visualizations to bring contextual info to users By Sarah Smart, Oracle Applications User Experience    The terms “augmented reality” and...

Customer Engagement

Millennials, Oracle’s Modern CX conference, and the future of work

By Sarah Smart, Oracle Applications User Experience   To delve into the future of work and consider ways to move forward with changes facing sales, marketing, and service, , Oracle hosted the Modern CX Experience conference in Las Vegas at the MGM Grand in April. Jeremy Ashley, GVP, Oracle Applications User Experience (OAUX), brought along several members of his team for lab testing, a thought-leadership session, and a panel with students at the University of Nevada-Las Vegas.   Ashley’s session covered how current transitions in the industry and trends in the emerging workforce are shaping the next generation of user experiences in the Oracle SalesCX cloud. The session also discussed the future of enterprise experiences that capitalize on emerging technologies including wearables, the Internet of Things, and how they transcend both our work and personal lives.  “I think the attendees enjoyed his content,” said Jake Kuramoto, Senior Director of the AppsLab, the OAUX Emerging Technologies team.  Later in the week, the panel with students from UNLV featured Rebecca Wettemann, of Nucleus Research, Kuramoto, and Killian Evers, Vice President, OAUX for Sales. The focus of the panel was to address UNLV students’ (Millennials!) perspectives on navigating their future in an evolving work world.  “The panelists were very engaged and had a lot of interesting feedback,” Kuramoto said. “We don’t often get access to their demographic, so from a research perspective, it was eye-opening.” UNLV students sit on a panel about the “Future of Work.”      For the first time ever, Modern CX included the Oracle onsite usability lab, where attendees contributed and influenced application design and direction by offering feedback and test-driving next-generation Oracle applications.    Hungry for more? Want to know how to stay modern, and keep up with the latest releases of the Oracle Applications Cloud? Check out Release 10.   Find out more about the big picture on Forbes.com’s OracleVoice.  

By Sarah Smart, Oracle Applications User Experience   To delve into the future of work and consider ways to move forward with changes facing sales, marketing, and service, , Oracle hosted the Modern CX...

Customer Engagement

Oracle Partner Network invites OAUX along to HCM Cloud, ERP Cloud summits

By Sarah Smart, Oracle Applications User Experience    The Oracle Applications User Experience (OAUX) team did some sharing and some showing off recently during a special event for the Oracle Partner Network at Oracle Headquarters in April. OAUX team members showed forward-looking product demos with members of the Oracle Partner Network at a global HCM & ERP Partner Summit.   Sona Manzo, vice president, Oracle HCM Solutions, Hitachi Consulting, took the main stage on the first day to talk about the UX journey she has taken Hitachi on in its Oracle HCM Cloud practice.   At the end of the day, 300 partners attended an interactive expo with the OAUX team, discussing and demonstrating the present and future of the Cloud capabilities at stations dedicated to HCM, CX, ERP, and more.    “The UX team gave partners a glimpse of the future when they walked into the ‘Smart Office,’ which shows how user experience is immersive and well beyond the borders of screens,” said Jonathan Vinoskey, Director, Oracle HCM Cloud Enablement.   The aim of the event was to show how the themes of simplicity and mobility are guiding the roadmap for the Oracle Applications Cloud user experience. Partners saw how the user experience moves consistently across devices to make the learning curve disappear while boosting participation and productivity for all users. They also saw emerging technology, such as wearables and the Internet of Things, integrated into the future of the Oracle Applications Cloud in special concept demos.   “The partner attendees who visited the demo stations were very much engaged and interested in what was being shared,” said Andrew Gilmour, , a member of the OAUX Education & Outreach team.   On the second day, Aylin Uysal, Senior Director, Oracle Human Capital Management User Experience, and Greg Nerpouni, Senior Manager, Cloud UX Extensibility, showed how the user experience and extensibility tools can help Oracle partners grow their business. Extensibility and administrative personalization includes a range of tools, and partners learned not only a simplified approach for rebranding the applications to match a company’s culture and image, but also more advanced extensibility features, such as page-level admin personalization and extension and even building their own simplified cloud applications in platform as a service (PaaS) and integrating it with their cloud applications using PaaS4SaaS.     “Oracle alliance managers have been commenting how keen the partners were to continue their journey now that they see the prospect of more satisfied customers, faster user adoption, and increased business,” Vinoskey said.   Want to learn more?   Check out our page for Oracle partners. Here you’ll find user experience guidance and tools to make your job easier, like UX updates for the latest releases, our UX strategy ebook, and specialist roles.   

By Sarah Smart, Oracle Applications User Experience    The Oracle Applications User Experience (OAUX) team did some sharing and some showing off recently during a special event for the Oracle Partner...

Customer Engagement

The Product Usability Testing Lab is Springing into Summer

  The Oracle Applications User Experience Customer Engagement team has had a busy few months! We have been on the road starting with HCM World in Chicago in the first week of April. Following that we were in Las Vegas hosting usability feedback sessions at COLLABORATE 2016. After a bit of breather, we were back in Las Vegas at the Modern Customer Experience co-located conferences, at the end of the month. We ran more than 100 individual feedback sessions across the three conferences. Each one of our sessions was packed and we even had a waitlist! Our customers and partners participated enthusiastically and spread the good word among their colleagues. Session participants got a sneak preview of upcoming Oracle Cloud application releases and were excited about what they saw. We received great insights and comprehensive feedback about their user experience while using our applications. All our onsite lab participants were kind enough to give up an an hour (or more!) of their time to spend with our usability engineers. We know that conferences have packed schedules and keeps participants busy! Everyone wants to attend sessions, network with colleagues and industry members, and learn more at the demo booths. Our customers and partners did a great job of balancing their conference commitments and participating in our usability feedback sessions. We are thankful for their commitment. Apart from testing Oracle Cloud applications, The AppsLab (@theappslab) was also present at each of the conferences! As usual they added the "cool" quotient to our team by hosting focus groups on Bots, obtaining feedback on what conference attendees thought of Virtual Reality, showcasing emerging technologies including wearables, and wowing students from the University of Nevada – Las Vegas with the future of work. You can read all about their adventures here. It is almost the start of the summer but we are not slowing down yet! We are busy preparing for OHUG 2016 and planning our next few conferences coming up this year. If you have not participated in a feedback session with us yet, this is your opportunity! Follow us on our social media channels including Facebook, Twitter and LinkedIn. We post new opportunities to get involved with our team. We look forward to seeing you at our next event.

  The Oracle Applications User Experience Customer Engagement team has had a busy few months! We have been on the road starting with HCM World in Chicago in the first week of April. Following that we...

Innovation

IoT Cloud hackathon drives new demos

We held a two day IoT Cloud Hackathon at our Oracle Santa Clara campus last week.   The event was a huge success, and the judges all commented on the great demos that can be leveraged to showcase the IoT Cloud, and in many cases, an entire Integrated Cloud story. The event had representation from across the stack and roles from Apps, Middleware, Sales Enablement, Partner Enablement, Solution Architects, Hardware and Performance Technologies. The cross-org and functional teams took the challenge to develop both productizable and highly demonstrable entries.  IoT Hackathons require A LOT of supplies Congratulations to all nine teams that participated, and to the winners: People’s Choice Award: Team Hope (Chandan Kasera, John Punin, Xin Li, Chidananda Pati, Gnani Palanikumar) for their inspiring entry integrating EBS and IoT CS to showcase a prescription refill process. 3rd Prize: Team 3rd Eye (Manju Juneja, Maneesh Kumar, Anshuman Sharma, Gopal Rao) for their integrated hospital supply replenishment system. 2nd Prize: Team Shared Services (Rick Perotti, Christina Paulus, Mihail Croitoru, Kirk Leibert) for their complete life sciences solution to optimize medical device delivery, integrating the IoT Cloud and no less than 3 additional Cloud Services. First Prize: Team Brilliant Factory (Gopal Ratnam, Sreeram Hariharan, Nikhil Tungare, Arvin Tjen, Bryan So, Venkat Visweswaran), repeating their win from last year’s IoT hackathon for their entry showcasing how Oracle can power the factory of the future with innovative IoT sensor-driven apps. Team Brilliant Factory showing off their winner certificates   Team Shared Services The quality of entries continues to improve in each event we run.  The mentors were amazed at the amount of work teams were able to accomplish in a short 2 days.  Mentors, of course, helped make that happen with countless hours spent training participants, prepping and testing the IoT CS build, Raspberry Pi’s and sensor kits we provided, a project to make it very easy to connect a Raspberry Pi with GrovePi sensors to Oracle IoT Cloud Service, enabling teams to quickly focus on their value-added solutions.   Thanks to those mentors: Hinkmond Wong, Jasper Potts, Noel Portugal, Raymond Xie, Lancy Silveira, Antonio Aguilar, DJ Ursal, Erika Webb, Mindi Cummins.  Mentors and organizers may do a lot of work, but they have fun, too. Many thanks to Bhagat Nainani, GVP of the Oracle IoT Cloud Service, who sponsored the hackathon.  Bhagat was joined on the judging panel by Harish Gaur, Senior Director, IoT Cloud Service product management, and my boss and colleague Jeremy Ashley and Jake Kumamoto, who all lent their expertise and insight into judging the entries.  In addition to our typical fun yoga or gym break, Gopal Ratnam from Team Brilliant Factory showcased the further development of last summer’s IoT Hackathon win. It’s very inspiring to us all to see the progression of the great ideas that get developed in the hackathons. No, they're not doing the hokey pokey.  Stretch breaks help focus.  It was the first event we held on the beautiful campus. Most buildings were built around the turn of the century and the campus is a beautiful oasis surrounded by trees. We had quite a few jokes during the hackathon that played on the original purpose for the campus. A few uses before Sun, and then Oracle acquired it; the location was previously known as Agnews Home for the Chronic Insane. We don’t let the grass grow under our feet. After the IoT Cloud Hackathon, Erika and I went on to the UK to meet with Oracle’s Usability Advisory Board. We just wrapped up a talk where we shared with our board members some tips on using design jams and hackathons to accelerate innovation within their companies and with their customers. Are you running innovation events in your own company and have any tips for share? Let us know. We’re passionate about hackathons and love to grow the community of people who run them. In our next event, I’ll be joined by a lot of those hackathon gurus. I’m helping organize a hackathon in June that will run in conjunction with the OECD Ministerial on the Digital Economy and focused around the theme of Connected Communities, Connected Lives. Oracle is a premier sponsor of the event, along with AT&T, Cisco, Google, Disney, Intel, Microsoft, ITAC and Verisign.  I'll definitely be tweeting and blogging about my experiences.

We held a two day IoT Cloud Hackathon at our Oracle Santa Clara campus last week.   The event was a huge success, and the judges all commented on the great demos that can be leveraged to showcase the...

Rapid Development Kit

Sew Cool Code: Oracle Fashion Technology In The Making

Many hands make light (emitting diodes) work. Oracle Applications User Experience (OAUX) gets down to designing fashion technology (#fashtech) solutions in a fun maker event with a serious research and learning intent. OAUX Senior Director and resident part-time fashion blogger, Ultan “Gucci Translate” O’Broin (@ultan), reports from the Redwood City runway. Fashion and Technology: So, What’s New? Wearable technology is not new. Elizabeth I of England was a regal early adopter. In wearing an “armlet” given to her by Robert Dudley, First Earl of Leicester in 1571, the Tudor Queen set in motion that fusion of wearable technology and style that remains, as evident in the Fitbits and Apple Watches of today. Elizabeth I’s device was certainly fly, described as being “in the closing thearof a clocke, and in the forepart of the same a faire lozengie djamond without a foyle, hanging thearat a rounde juell fully garnished with dyamondes and a perle pendaunt.” Regardless of the time we live in, for wearable tech to be successful, it must look good: It’s got to appeal to our sense of fashion. Technologists remain cognizant of involving clothing experts in production and branding decisions. For example, at Google I/O 2016, Google and Levi’s announced an interactive jacket based on the Google Jacquard technology that transforms areas of the Levi’s Commuter jacket into a touch- and gesture-sensitive surfaces, allowing wearers of the jacket to control mobile experiences, such as listening to music, without using a hand-held device. Fashion Technology Maker Event: OAUX Couture Misha Vaughan’s (@mishavaughan) OAUX Communications and Outreach team joined forces with Jake Kuramoto’s (@jkuramot) AppsLab (@theappslab) Emerging Tech folks recently in a joint maker event at Oracle HQ to design and build wearable tech solutions that brought the world of fashion and technology (#fashtech) together. (L-R) Julian Orr (@orr_ux) and intern David Xie flash off those word-face smart watches while Tawny Le (@ihearttanie) creates an interactive glove solution for aspiring keyboardists of all sorts. The event included the creation of interactive light skirts, smart watch word faces, touch-sensitive drum gloves, sound-reactive jewelry, and more from the Adafruit wearables collection. (L-R) Sarahi Mireles (@sarahimireles) and Ana Tomescu (@annatomescu) work on a fiber-optic pixie skirt. (L-R) Sew cool! Kathy Miedema (@klbmiedema) and Raymond Xie (@YuhuaXie) exchange maker tips. Knit one, PERL one, anyone? The occasion was a hive of activity, with sewing machines, soldering irons, hot-glue guns, Arduino technology, fiber-optic cables, LEDs, 3D printers, and the rest, and a diverse range of maker skills all in evidence during the production process. Makers, shmakers: 3D printing and sewing machines were part of the toolkits available to the emerging tech fashionistas. Peace, man: 3D printed cases were provided for the assembly of the NeoPixel Peace Pendants from the Adafruit wearables collection. PiMP my glove, baby! Michael LaDuke ready to make fashion and technology go hand-in-hand with his MIDI drum glove kit. Fashtech events like this also offer opportunities of discovery, as the team found out how interactive synth drum gloves can not only create music, but be used as input devices to write code, too. Why limit yourself to one kind of keyboard? Discovery, design, development: All part of the maker’s day. (L-R) Noel Portugal (@noelportugal), Raymond Xie, and Lancy Silveira ( @LancyS) get ready for the big reveal! Wearable Tech in the Enterprise: A New Dress Code What does this all this fashioning of solutions mean for the enterprise? Wearable technology is part of the OAUX Glance, Scan, Commit design philosophy, key to that mobility strategy reflecting our cloud-driven world of work. Smart watches are as much part of the continuum of devices we use interchangeably throughout the day as smart phones, tablets, or laptops are, for example. To coin a phrase from OAUX Group Vice President Jeremy Ashley (@jrwashley) at the recent <a data-cke-saved-href="http://makerfaire.com/bay-area/" href="http://makerfaire.com/bay-area/" target="_blank" title="" maker="" faire,="" san="" mateo="" 2016"="">Maker Faire event, in choosing what best works for us, be it clothing or technology: one size does not fit all. Maker events such as ours fuel creativity and innovation in the enterprise. They inspire the creation of human solutions using technology, ones that represent a more human way of working. A distinction between what tech we use and what we wear for work and at home is no longer convenient. We’ve moved from BYOD to WYOD. Unless that wearable tech, a deeply personal device and style statement all in one, reflects our tastes and sense of fashion we won’t use it unless we’re forced to. The #fashtech design heuristic is make it beautiful or make it invisible. So let’s avoid wearables becoming swearables and style that tech, darling! If you're an Oracle Partner interested in what these kind of events mean for growing your Oracle Cloud business, then stay tuned to the Oracle Usable Apps in the Cloud blog for more information, or contact us though your usual channels.

Many hands make light (emitting diodes) work. Oracle Applications User Experience (OAUX) gets down to designing fashion technology (#fashtech) solutions in a fun maker event with a serious research...

Innovation

Success at the Supply Chain and Procurement Cloud Design Jam

As expected, the Supply Chain and Procurement Design Jam was a tremendous success! The teams rose to the challenge by bringing a current problem from their business area and focused on making it visually engaging and actionable. A total of 8 teams participated with nearly all of them maxing out at 6 participants per team. With each team working with a designer, the finished products at the end of the day were fabulous. After a hearty breakfast (we pride ourselves in knowing there is no shortage of brain food during our events), Laurie kicked off the day, getting the crowd excited to dig into their designs. Because most teams met with their mentors ahead of the event, they were well prepared to jump right in and get started. Meeting with teams in advance is something we've recently adopted to ensure teams have done the necessary steps before an event begins - brainstorm ideas, take advantage of reference material, refine their elevator pitch, and designate roles within the team. The time goes by very quickly during an event and this has really helped teams to focus. Gym stretch needed to keep the creative juices flowing and work off some of the abundance of food. And a drumroll for the winners.... 3rd Place: Team Minions (Marjorie Cheng, Hong Gao, Xiaohan Huang, Emily Lin and Charu Aggarwal) for their highly graphical designs to help provide insightful comparisons not only for their category manager example, but potentially a new pattern that can be leveraged for multiple cases. The Minions take home 3rd place 2nd Place AND People’s Choice Award:  Team 3rd Eye (Anand Thiyagarajan, Anshuman Sharma, Gopal Rao, Maneesh Kumar and Prashant Bhandere) for their highly visual and interactive Stock Visualizer design. Note: This team has several serial hackers who are becoming expert in delivering fabulous entries! 3rd Eye take home 2nd prize AND People's Choice And our First Place Winners…   Team “The Makers” (Yuana Kumala, Daipayan Bhattacharjee, Elaine Wan, Satheesh Nambiar and Srikanth Hegde) for their highly visual, highly productive simple production scheduling design.   The Makers take home the top prize An interesting note...With rare exception, the People's Choice award always goes to one of the judges top 3 picks which shows that the participants are typically in agreement with how the judges have decided the winners. At every event, we are asked if teams can vote for themselves and the answer is absolutely! We would hope you like your idea. BUT, now that you've seen all the ideas, consider if you had real venture capital funding that you can allocate as you wish. Where would you honestly put your dollars?  Judges Killian Evers and Jon Chorley reviewing an entry that leveraged VR. Though not all teams could take home a top prize, we were thrilled with the designs presented at this event and are excited to see many make their way into product. Special thanks to the judges (Killian Evers, Jon Chorley, Ken Mizuta, Duncan Phillips, Jatin Thaker, and Rick Jewell) and mentors (Nicole Giovanetti, Rozita Naghirn, Katy Massucco, Thao Nguyen, and Pranav Natekar) who helped make this event the success that it was! Our amazing team of mentors and organizers And now we're off to Santa Clara for the IoT Cloud Hackathon. Stay tuned for details of that event once it's over this Friday. We expect great things!!

As expected, the Supply Chain and Procurement Design Jam was a tremendous success! The teams rose to the challenge by bringing a current problem from their business area and focused on making...

Extensibility

Partners: Take these Steps to Build UX Competency for the Applications Cloud

For partners who want to know how to help increase their readiness on the Oracle Applications Cloud user experience, the Oracle Applications User Experience (OAUX) team’s Greg Nerpouni recently delivered a great video update.   What do you need to know from a product perspective?  - Oracle has developed user experience (UX) focus areas for the Applications Cloud products.  - If you learn where Oracle is investing, you can develop a position for yourself and your company that takes advantage of the investment.  - Learn more by taking this course on the  the UX specialist role.   What do you need to know from a UX tools perspective?  - You can change the look, the data fields, the work flow, and the analytics – all without writing custom code, just using the native tools for configuring the cloud. - Learn more by taking this course on the the extensibility specialist role. - You can extend the cloud with what’s unique to your industry or your customers’ business and still maintain a great user experience with PaaS4SaaS. - Check out the UX Rapid Development Kit .   The Big Picture If you haven’t already, it’s time to start thinking about building in a user experience competency for your team – this is training for someone whose job it is to digest the Oracle story on user experience and who can help set strategy and take advantage of the investment.   

For partners who want to know how to help increase their readiness on the Oracle Applications Cloud user experience, the Oracle Applications User Experience (OAUX) team’s Greg Nerpouni recently...

Events

Oracle HCM World 2016 includes ‘one of best sessions we ever had’

By Sarah Smart, Oracle Applications User Experience Oracle unveiled Release 11’s Oracle HCM Cloud user experience at this Chicago conference in April – and we are very excited about it here on the Oracle Applications User Experience (OAUX) team.  Look at this tweet from an Oracle customer:    There were more great tweets. These next two are from industry analysts, who make it a priority to study Oracle products critically.  The OAUX team’s second onsite usability lab of the year was up and running April 6-7 at conference. This is where we ran testing on the applications user experience, held customer advisory boards, and gave presentations. As usual, our labs enjoyed a mix of attendees from both the partner and customer community. We ran both individual testing sessions as well as group format sessions. More than 90% of participants said they were new to the world of user experience.   Well-attended sessions were the icing on the usability lab cake. Photo: Gozel Aamoth Aylin Uysal, Senior Director, Human Capital Management User Experience, tested individual flows and ran focus groups for future Oracle HCM Cloud user experience enhancements.  During her session presentation, she highlighted the key points of Oracle HCM Cloud Release 11 highlights, including consistency across professional roles. “We have 100% consistency across all of the roles and flows in HCM Cloud with R11,” she said. “They were happy to hear that.”  A few smartwatch use cases were also very well received. “We had one of the largest attendances and a very engaged crowd,” Uysal said. Jake Kuramoto, Senior Director with the AppsLab, the OAUX emerging technologies team, also gave some demos in tandem with Uysal. “They really enjoyed the [Amazon] Echo Time and Benefits demo,” he said. “Several people in the front rows, who I could easily see, were visibly surprised and had looks of awe on their faces.” “I should have taken a photo of their facial expressions. It was pretty awesome,” Uysal said. “It was probably one of the best sessions we ever had,” she said. “Jake and I changed our presentation format a little. I focused on the product story; Jake talked the future. It was a pretty clear message.” Even the Q&A session at the end was a success. “Although we went over time, most people stayed until the end,” Kuramoto said. Want to read more? • Check out the big-picture story on the Oracle HCM Cloud roadmap on Oracle’s platform on Forbes.com, OracleVoice.  • Catch up with Release 10 if you’re not up to date.  

By Sarah Smart, Oracle Applications User Experience Oracle unveiled Release 11’s Oracle HCM Cloud user experience at this Chicago conference in April – and we are very excited about it here on the...

Emerging Technology

Smart user experiences: Machine learning and the future of enterprise applications

By Bill Kraus, Oracle Applications User Experience   Self-driving cars, drones that will deliver packages to our doorsteps, household robots that express emotion, and even the fear that runaway artificial intelligence will enable machines to enslave us and become our overlords – these examples of machine intelligence demonstrate how science fiction is rapidly becoming science fact. But while this all makes great fodder for Internet memes, why should you care? How could machine intelligence affect your bottom line in the enterprise world?   To answer this question, the Oracle Applications User Experience (OAUX) team has been exploring ways to leverage  machine intelligence as part of our Glance, Scan, Commit design philosophy and strategic user experience themes of Simplicity, Mobility, Extensibility, which are already changing the way you do your work.   But first, we need to make a distinction between the underlying technology, and the way we interact with it. The combination of machine learning – where computers can learn without being explicitly programmed,  and Big Data – massively large datasets that can be analyzed to reveal subtle but significant patterns and trends, has dramatically enhanced our ability to build systems that recognize, classify, and analyze the world around us. This approach is currently being used for everything from facial recognition to online shopping recommendation systems.  As interesting as this advancement is, its potential can only be truly leveraged through an intuitive, contextual user experience that anticipates a user’s needs and goals –  something we are calling smart user experiences. A smart user experience is not tied to any particular underlying technology, but rather uses whatever technology is appropriate, regardless of whether it is the tech du jour, to create a user experience that just works. Focusing on the technology alone misses a critical point that is often overlooked – no matter how ”cool” or cutting edge a particular technology is, its ultimate utility comes from how easily we can integrate it into our daily routines. In fact, many of the technologies that have transformed our lives have done so because they have made access to technology easier. For example, while advances in mobile technology have provided the technical foundation, it is the simple, intuitive, gesture-based user experience that has allowed smart phones to transform how we work. There are three ways in which smart user experiences can have a positive and significant impact on our professional and personal lives: through automation, by offering advice, and by enhancing exploration and discovery.  Automate The first advantage of smart user experiences is to automate the mundane, that is, automatically perform the perfunctory, day-to-day tasks and offload the myriad of prosaic decisions we face everyday so we don't have to. The line between work and play has nothing to do with the amount of energy we exert. Most of us likely exert more energy in our leisure activities than we do sitting at a desk. But the perception of what is work and what is play is directly tied to the level of drudgery we experience. By being able to delegate humdrum tasks to the system, our businesses can not only be more efficient, but we can focus on those creative aspects of our work.  Examples include everything from auto-filling forms to speeding navigation to sending automatic notifications to prioritizing and performing tasks, all day-to-day tasks where smart user experiences can leverage context and require minimal oversight. Advise Recommendations from online retailers are an obvious example of advice, but this is just the tip of the proverbial iceberg.  Smart user experiences not only recommend information and opportunities that might be interesting to us, but can guide us through complex transactions, advising us on the best course of action to achieve our business objectives.   Discover Smart user experiences also can help us discover new opportunities and make connections that we would have otherwise missed. Machine intelligence can analyze thousands of variables across terabytes of data, potentially uncovering subtle but significant relationships. Yet this complexity quickly becomes overwhelming, risking paralysis by analysis. Smart user experiences are designed to offer information to users in a way that is both digestible and actionable while simultaneously inviting exploration –  something that we humans enjoy and are very good at.  All three advantages have the potential to fundamentally change the way we do business by not only making us more efficient, but also more effective at finding and exploiting new business opportunities.  Fostering the Human Machine Dialog Far from being marginalized, the advent of intelligent systems has made the user experience all the more important. No longer just “dumb” tools, the technology with which we interact will soon be able to help save time by speeding up repetitive tasks, enhance our competitive edge by supporting our decision- making, and in some cases, autonomously carry out tasks. Our flint arrowheads and stone hammers have grown into virtual personal assistants and advisers.    User experience in this context means first understanding which approach will best support what a user needs to do, providing the user with equal parts control and automation while acknowledging that different users expect different levels of oversight. Smart user experiences recognize this, building environments that foster a nuanced dialog between the two complementary but highly interdependent forms of intelligence: human and machine.   In the movie 'The Usual Suspects,” Kevin Spacey's character has the memorable line: ”The greatest trick the devil ever pulled was convincing the world he did not exist." Similarly, the best user experiences are those that are so natural, so intuitive, so seamless, that they are all but transparent.  Smart user experiences provide the means to achieve this, and they are a natural extension of the Glance, Scan, Commit design philosophy that has transformed the Oracle Applications Cloud user experience. It is about understanding how we interact with machine intelligence in a way that is comfortable to us, leveraging context and computational resources to enhance our knowledge and enterprise situational awareness. In a nutshell, smart user experiences offer a more human way of working. Stay tuned as we explore the topic of smart user experiences and how Oracle is incorporating them in upcoming posts on the VoX blog. 

By Bill Kraus, Oracle Applications User Experience   Self-driving cars, drones that will deliver packages to our doorsteps, household robots that express emotion, and even the fear that runaway...

Innovation

Leading UX Innovation in Guadalajara

The following is a post from our team's Visual Designer, Adrian Montoya. Oracle has built quite a UX team in Oracle's Mexico Development Center offices. Our team has been really active promoting user experience (UX) to other tech folks in Guadalajara. If you don't know Guadalajara is now being called the Silicon Valley of Latin America since there is a large concentration of important IT companies that develop software and tech for billions of people outside the country. It is the second largest city in the Mexican Republic and it's just a 4 hour flight from SFO and 1 from Mexico City. Besides the big growing tech community here, they are a few organizations that have been working to communicate and evangelize UX to designers and developers. One of those is called UX Nights. UX Nights brings together UX practitioners in many major cities in Mexico. They organize relaxed talks in the community related to web, mobile and UX. UX Nights reached out to Serguei Orozco (Senior Interaction Designer in our MDC team) to invite the team to collaborate in the talks they offer monthly. We said, “Why not? It´s a cool way to share our thoughts and knowledge of UX to the startup community.” UX is often pretty misunderstood. Plus, it’s a good opportunity to network and meet new people. Many UX designers and developers are moving to this extraordinary city following their interests in mobile and tech for work in companies like Oracle, Ooyala, IBM, Accenture, Intel, HP etc… In our UX Innovation Labs group we try to promote innovation in as many ways as we can. First, locally in Guadalajara, we can find lots of entrepreneurs with rising startups. But they don't have much background in UX even though they have a lot of experience with tech products or mobile apps. There are only a few places in Mexico that offer coursework in UX so most of the people we meet may have heard of UX but have no training in the area. One of our goals for this year is to promote UX at as many events as possible. Recently, the Startup Incubator Guadalajara in Tec de Monterrey asked us to conduct a UX workshop for a group of 20 entrepreneurs. Rafa Belloni, a friend of the Innovation Labs, winner in 6 different Innovation Lab events and a coworker of ours runs his startup there. We thought the idea sounded great –it’s always interesting to hear more about startup ideas and projects. Adrian, Cristy and Serguei talking to one of the participants So a group of us created our first workshop. Defining the structure of our course was Cristy Valdes (our Interaction Designer peer in the UX team in MDC). She presented Personas; what are they for, why they are important, and the process to build one. Serguei talked about UX testing, the importance of interviews, how to create effective questions to learn more without biasing the participant. And lastly, I talked about generals of UX--what is UX?, why should you pay attention to UX in your product? etc… And the workshop was hands on! It was intended to be a 3 hour workshop, which would be a long time to just talk -- but wait it was a workshop! After we presented, we decided to have everyone run through some exercises to practice and apply the principles we just discussed. We worked with fictitious and real products just to get the best idea of what we were talking. Cristy helping a team during the exercise portion of the workshop It was our first workshop as a team so we didn’t know what to expect but the workshop ran smoothly and the entrepreneurs were so interested in the topics we talked about that they asked us for suggestions for their products at the end of the night. With that encouragement, we plan to run more events like this one--definitely a good experience!

The following is a post from our team's Visual Designer, Adrian Montoya. Oracle has built quite a UX team in Oracle's Mexico Development Center offices. Our team has been really active promoting user...

Innovation

Supply Chain and Procurement Cloud Design Jam

We are coming up on our next design jam next week. This one is a focused concept, working with teams from Supply Chain Management (SCM) and Procurement on how to make SCM and Procurement more visually engaging. Following our usual formula,  all of our teams start with a business problem they are trying to solve in the form of a short elevator pitch.  We've recruited some terrific mentors who work with the teams in advance. That's turned out to be really useful, since teams often start with a huge idea and need to work it down. As always,  we only give them 3 minutes to present at the end of the jam. That three minutes is funny--we regularly hear from a few people who either love it or hate it. Just this week, one participant of a recent event, Kishore Kondepudi, sent us an email saying "I absolutely loved the 3-minute pitch...I would credit our story and demo to the 3-Minute pitch. The time helped us a lot on deciding how to drive the idea while presenting." We loved that feedback, since the purpose of limiting the teams' time is really to get them to focus their ideas into something very tight. To give the teams a leg up, each team was assigned a designer to work with as well.  We also presented two information sessions, with design presentations from friends of the Innovation Labs, Katy Massucco and Thao Ngyuen. During those presentations, they covered what makes a visually engaging UI that is more than just pretty--a design that focuses the user on the areas they need to review or act on. Last year, another friend of the Labs, Donna Scheele, posted a great blog on this topic. It seems so simple, but it's much harder than you'd expect. We're pretty excited to do these focused events, because we get to work tightly with some teams on their everyday problems. The great part about a design jam is that you can put aside your everyday work and bust out some bold new ideas. We'll be sure to post on the results in the next week or two.  Later in May, we'll be running an Internet of Things Cloud hackathon, using our Oracle IoT Cloud. And after that, Laurie and I will be heading to the UK to teach customers how to run their own events, and maybe get in some meetings with folks in EMEA about future events there. And then in early June, we'll be heading to OHUG for an exciting new challenge to run a 2 hour design jam with Oracle HCM Customers and UX designers. Keep watching here for more on all of that!

We are coming up on our next design jam next week. This one is a focused concept, working with teams from Supply Chain Management (SCM) and Procurement on how to make SCM and Procurement more visually...

UX Cloud Strategy

Modern Customer Experience: 4 Conferences, 1 Location and the OAUX team

Oracle is hosting four co-located conferences in Las Vegas to empower professionals with the insights needed to deliver a personalized customer experience whenever and however a customer interacts with a brand. Sessions will cover topics ranging from industry solutions, best practices, Oracle CX Cloud Suite, the CX marketplace, and Cloud user experience. These sessions focus on the hottest trends and challenges customer experience professionals are facing in 2016. For the first time, the Oracle Applications User Experience (OAUX) team will be hosting an onsite usability lab during the Modern Customer Experience conference at the MGM Grand in Las Vegas. This is your chance to:  Meet the user experience team, learn about the future, and walk away inspired by the user experiences in the Oracle Customer Experience Cloud. Attend “Cloud User Experience: The Way Forward,” a session presented by OAUX Group Vice President, Jeremy Ashley Take part in “The Future of Work,” – a panel discussion with UNLV graduate students, in which Killian Evers, Vice President, Applications User Experience for Sales and Service, and the OAUX team will bring some of our latest “hands-on tech” for the students to experience.  Register and participate in the usability feedback sessions at the onsite usability testing lab. Cloud User Experience: The Way Forward This cross experience session will reveal how every experience with your brand matters and why it is critical to strive for a unified and seamless CX approach. Jeremy Ashley (@jrwashley), Group Vice President, Cloud Applications User Experience (UX), Oracle talks about how current transitions in the industry and trends in the emerging workforce are shaping the next generation of user experiences in Oracle Customer Experience Cloud. Learn how these modern user experiences move consistently across devices to make the learning curve disappear while boosting participation and productivity for all users. This session also discusses the future of enterprise experiences that capitalize on emerging technologies, including wearables and the Internet of Things, and how they transcend both your work and your personal life. Date: Thursday, April 28, 2016 Time: 9:00 a.m. - 9:50 a.m. Location: MGM Grand Conference Center - Level 1, Room 116 The Future of Work – a panel discussion with UNLV graduate students, industry analysts, and the OAUX Team Join the discussion with students from the UNLV Lee Business School to discuss “the future of work” with Rebecca Wetteman (@rebeccawetteman), Vice President of Research, Nucleus Research Incorporated and Killian Evers (@keversca), Vice President, Applications User Experience for Sales and Service, Oracle. Learn how sales, marketing, customer service, and commerce change for the next generation. What does the next generation expect from their employers? Are they truly modern and using the latest technology solutions? Experience some of the latest devices and technologies, and hear the panelists’ perspectives as they navigate the future. Date: Thursday, April 28, 2016 Time: 1:00 p.m. - 2:30 p.m. Location: MGM Grand Conference Center - Level 1, Room 112 & 113 Onsite Product Usability Testing Lab Feedback session in progress Our user experience strategy for Customer Experience Suite is customer driven –the user’s role, tasks and workflows drive our UX decisions. We help users get the things they care about done quickly and efficiently. Our UX decisions are driven by extensive customer research, come check out our research lab set-up at the conference.   To participate in an onsite feedback session, we recommend you sign up in advance, as space is limited. Once we process your information, you will be contacted by a member of our team who will provide more details on the feedback sessions. To reserve your spot at this private event sign up right away!  Date: Wednesday, April 27, 2016 and Thursday, April 28, 2016 Location: Conference Room 101, Level 1/South Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.

Oracle is hosting four co-located conferences in Las Vegas to empower professionals with the insights needed to deliver a personalized customer experience whenever and however a customer interacts...

Rapid Development Kit

A Taste of FinTech: Bitterballen and Banking in the Cloud with Profource

Financial technology (#FinTech) innovation and the future of banking are hot topics. If you wondered for one tiny moment how the importance of financial applications and the cloud fit into the Oracle Cloud User Experience #PaaS4SaaS enablement that Oracle Applications User Experience (OAUX) offers Oracle Partners, well, here's one rocking example from EMEA! Recently, we (OAUX) held a hands-on enablement event at Oracle Nederland in Utrecht to work alongside one of our leading EMEA partners, Profource B.V., to design and build a simplified UI Banking Cloud solution using the Cloud UX Rapid Development Kit (RDK) for Release 10. This event was the culmination of upfront design and development exploration done collaboratively between the two teams online. Part of the Profource team with the OAUX enablers: (L-R): Julian Orr, Lancy Silveira, Ronald van Herpen, Martijn Rijpkema, Pam Koertshuis, and Ultan Ó Broin.  Held over 2.5 days, the Microsoft PowerPoint Karaoke was cut to a minimum as design and development teams stormed and formed around the solution requirements and worked fast to iterate designs and build a modern banking cloud solution that was then deployed as a service to the Profource cloud. A great success! Part of the Banking Cloud simplified UI launch experience wireframe. Wireframing the solution using the RDK tools, garnering agreement, and transferring the design to the development team made for rapid, agile innovation and iteration, right through to deployment. Simply that simplified UI again: This time for an Oracle ERP Cloud Release 10 solution. This is a wireframe view of part of the user experience flow, built using the RDK's Oracle ADF page templates and declarative components, the Oracle Alta UI design system, and the agile Learn-Design-Build approach of the RDK's guidance. You can read more about the Banking Cloud event on Profource consultant Pam Koertshuis's (@pkoertshuis) blog: Simplified UI for PAAS 4 SAAS solution. Profource consultant, Hakan Biroglu (@hakanbiroglu), said about the event: "We [the Profource team] have learned a lot. Not just on a technical level, on how to reuse your RDK, but also on an architectural and design level. Your workshop forced us to rethink our UX solution and to evaluate every item on every page in every flow, 'Why is this needed? What information does it provide me? What does it trigger me to do?'"  If you're heading to OBUG's APPSCONNECTed16 event in Arnhem, check out the sessions about the Profource Banking Cloud and their other Release 10 cloud solutions (HCM, PPM, and Resource Management) and about how you can use the RDK and OAUX enablement to do the same for your business. Many thanks to the Profource team and to Oracle Nederland.   If you are an Oracle Partner who wants to get ahead in the Oracle Cloud, you can contact us through the usual OAUX channels or your Oracle PartnerNetwork contacts. Oracle Applications Cloud User Experience: Enablement for partners from design to deployment. It starts with a sketch . . . . Oh, the bittterballen? Since you asked... Bitterballen: An Oracle Nederland culinary delight that somehow always features as part of OAUX enablement events in Utrecht.   

Financial technology (#FinTech) innovation and the future of banking are hot topics. If you wondered for one tiny moment how the importance of financial applications and the cloud fit into the Oracle...

Innovation

The Bots are coming!

The last few weeks have been pretty big in bots announcements.  Perhaps you heard about Microsoft's Tay, a Twitter bot that was supposed to be able to do "conversational understanding."  The bot was targeted to millennials and was supposed to work by using “relevant public data and by using AI and editorial developed by a staff including improvisational comedians. Public data that’s been anonymized is Tay’s primary data source. That data has been modeled, cleaned and filtered by the team developing Tay.” Microsoft's Tay.ai bot Apparently someone neglected to do a little more research on millennials. Tay's Facebook page says that it's "The official account of Tay, Microsoft's A.I. fam from the internet that's got zero chill! The more you talk the smarter Tay gets." And those millennials responded with "Challenge Accepted!" Within 24 hours, Microsoft had to pull Tay offline because the Twittersphere discovered they could teach Tay allllllll kinds of things, and pretty quickly, Tay was saying wildly inappropriate and racist things. "Oops, that was a surprise" *said almost no one*. I should back up, in case you aren't familiar with the term bots or chatbots. Chat bots are small programs integrated into some type of chat platform. They  provide some advanced type of functionality in a pretty easy way, allowing some more "natural" interaction. Think Siri. Or Alexa. Or Cortana. Or today, Facebook announced that it's Messenger product would include bots that would allow businesses to deliver automated customer support, ecommerce guidance, content, and interactive experiences. As TechCrunch said recently "Chatbots have suddenly become the biggest thing in tech. They unlock the ability to provide personalized, interactive communication akin to talking to a human customer service or sales rep, but at scale for much cheaper than call centers."  Bots in Facebook's Messenger app We at Oracle have been actively looking into this also, especially with our pals from TheAppsLab. With them, we've planned a hackathon to specifically cover uses of a new system of Personal Assistant Technologies in enterprise use cases. We're pretty excited and I'm sure we'll be sharing more here over the next couple of months. But in the meantime, we have two events zooming up on us in May. The first is a Supply Chain Management and Procurement Design Jam. We are working with the SCM/PRC teams to see if we can come up with new and interesting ways to visualize information in those areas. We'll report on that one as soon as it's complete, I'm sure. We've had a lot of interesting SCM designs come out of previous design jams and hackathons, so we're really looking forward to what we see there. The second event is another IoT hackathon, but this time we're using our own Oracle IoT Cloud. We love the things that come out of our IoT hackathons and this one is a great new opportunity for us to partner with our friends in the IoT Cloud team.  We'll be posting more on that event in the next few weeks also. So keep your eyes on this space!  

The last few weeks have been pretty big in bots announcements.  Perhaps you heard about Microsoft's Tay, a Twitter bot that was supposed to be able to do "conversational understanding."  The bot was...

Extensibility

Tour the Oracle Cloud UX Rapid Development Kit (RDK) Resources

Julian Orr (@Orr_UX) and I (@KarenScipi) recently hosted a Customer Connect webinar: Oracle Cloud UX Rapid Development Kit (RDK). We walked through our Cloud UX Rapid Development Kit landing page, highlighting Learn, Design, and Build resources that you can use for architecting your approach and for designing and building sleek, modern SaaS integrations and custom PaaS applications that share the same user experience and look and feel as Oracle Applications Cloud. Oracle Cloud UX Rapid Development Kit landing page We're delighted to make our 15-minute webinar available to you. A Customer Connect Community account is required. If you don’t have one, take a moment to register for an account. Oracle Cloud UX Rapid Development Kit webinar Also, for ongoing information and updates, stay tuned to the OAUX channels. More Information Get the Cloud UX Rapid Development Kit Overview of the PaaS4SaaS User Experience RDK HCM Talk Radio: Cloud Applications User Experience Rapid Development Kit  

Julian Orr (@Orr_UX) and I (@KarenScipi) recently hosted a Customer Connect webinar: Oracle Cloud UX Rapid Development Kit (RDK). We walked through our Cloud UX Rapid Development Kit landing...

Innovation

Big Data Insights - The Final Results

Our Big Data Insights Hackathon was a big success!  We had 10 teams competing from all over Oracle for 2 days at our corporate headquarters.  Teams all had to make use of one of the datasets we provided on flights, bikeshare, sales, car complaints and mobile phone data, but they were also encouraged to mashup our datasets with any other data they might have.  The goal, as always, was a good enterprise use case which showed actionable insights into the data they had. It was interesting to see what datasets our teams decided to tackle.  Two of the datasets were definitely the most popular.  Four of the teams decided to work on the flight datasets.  They came up with a variety of ideas about what you could do with data on flight delays and airport information.  The first place went to team 3rd Eye for their solution which recommended the best flight for an employee based on what they called the "actual" cost, which included the likelihood of delays, and the employee's "value".  Team Xnipec (shown above) won the People's Choice for their use of the data to create a system to leverage airline data to propose increases to routes and business presence based on market share and demand.  They had a great visualization of the app the created to show the way the data would be presented to the user to make decisions which the room really liked. Team Xnipec hard at work The second place team worked on the bikeshare data along with 3 other teams.  Team Data Miners showed interesting patterns and opportunities for bike inventories in bikeshare data, but won the hearts of the judges in part because they built their app as a completely functional solution in our Application Development Framework.  Other teams worked on how the data could be used to create marketing opportunities and for the field service worker to find and fix bikes in the field. Our third place went to Team Churrascaria, which was the only team to dig into a fairly complex mobile dataset.  They decided to go after how colleges could improve retention rates for students based on a mashup of mobile data with the Learning Management System utilized by that school.   Laurie and Mindi listening intently All of the groups had the opportunity to beta test a couple of our big data analysis tools that we're working on.  I wish I could tell you more about them but as they are proprietary and not yet generally available, I'm afraid you'll just have to watch for news on them coming soon (or as my former boss used to say, "I could tell you, but then I'd have to kill you").  Some of the tools we looked at do some amazing things with big data.    The event happened to end on St. Patrick's Day, so we had a theme during the event.  A big shout out to the Oracle Conference Center, who made a great St. Patrick's Day themed reception for the end of the day.  And to Mindi, who made sure we had the room decorated in style (see her lovely green sparkly clover headband above).  She made sure we all found the Irish in us for this event--including Team Xnipec, all from our Mexico Development Center! Some of our Irish decorations and snacks Now we're gearing up for a busy May and into the summer.  In May, we have 3 different events planned, then more Big Data, Bots, and a Containerizing hackathon we'll run in two locations concurrently.  So watch this space, because more information is coming!  And if you are an Oracle employee interested in getting advanced invitations, drop us a line or a comment below.   

Our Big Data Insights Hackathon was a big success!  We had 10 teams competing from all over Oracle for 2 days at our corporate headquarters.  Teams all had to make use of one of the datasets we...

Emerging Technology

New ways of input still on the verge of the enterprise

OAUX team exploring young emerging tech of voice, gesture as input By Sarah Smart, Oracle Applications User Experience When the Oracle Applications User Experience (OAUX) team is researching emerging technologies, we want more than just the cool factor. Enterprise use cases can be hard to come by for some technologies, such as voice and gesture as input, but we need to keep up with the latest developments in those fields anyway so that we’re ready when an enterprise use case comes up. “As [a technology] gets better, we want to be on that edge with them so we can have that solution immediately once the tech is broad enough,” said Thao Nguyen, a director with the AppsLab, the OAUX Emerging Technologies team. Let’s take a look at what that entails. Voice as input Ever throw your iPhone across the room because Siri couldn’t understand what you said? The OAUX team is researching voice as input. “It’s come in leaps and bounds, of course, and we see it being used more and more,” OAUX Group Vice President Jeremy Ashley said.  Speaking of Siri, the iOS virtual assistant was the first voice-as-input technology that captured the interest of Jake Kuramoto, Senior Director with the AppsLab, in 2011. “Siri showed a ton of promise, but it turned out to be a show-and-tell feature, not a sticky one,” he said recently. Then Google introduced passive listening for the “OK Google” assistant, but that feature evolved too slowly. “Plus, I’ve never felt that talking to a phone was all that natural,” Kuramoto said. The tipping point for him was the Amazon Echo, even in its early stages. “The biggest difference was the natural interaction of just talking into the air vs. to a device,” he said. This device is always listening and waiting for the keyword, so although it wasn’t the first device of its kind, it’s very easy to start using. “The fact that I don’t have to hold the device, be near it, or push a button, makes this cylinder kind of magical,” said Noel Portugal, Senior UX Developer Manager, in an AppsLab post about the Echo. Noel Portugal demonstrates an Echo integration with email in a video from the AppsLab. With Release 9 of the Oracle Sales Cloud came Oracle Voice — more or less the Siri of Sales Cloud. It was designed to be a fast, friendly, fun way for sales reps to interact with the application. These sales reps already spend a lot of time talking and using their smartphones, so being able to enter information three times faster through Oracle Voice than typing on a small phone keyboard would allow was a key user experience improvement. Oracle Voice didn’t require users to have any training. And in a recent study, 80% of Oracle field sales reps testing Oracle Voice said the product exceeded their expectations for productivity and ease of use. The AppsLab team has been investigating voice as an input with the Echo, building integrations into the Oracle Applications Cloud: “start my day” or “open a lead,” for example. “Commands like this allow the a user to navigate and use Cloud Applications simply by voice,” Kuramoto said. “Our research continues, and as we learn more about people’s expectations, and as our users use voice commercially through their own Amazon Echos and Apple Watches, we’ll be able to build better and more desirable voice integrations.” Yet potential users set the bar very high for voice. To bring the technology of voice as input to the enterprise, Oracle needs to solve not only context problems but also human problems. “When we talk to each other, we go back and forth and ask questions,” GVP Ashley said. Even though speaking to a device works most of the time, users remember only the times it doesn’t work. It can only be used in certain settings — for example, in a quiet environment and definitely not during a meeting. Correcting incorrect input can be difficult, too, so a lot of drop-off happens. Unless a voice system is specific to a profession or area, such as in a hospital, it won’t have context for what the user says, so the information is not very useful. On the bright side, the introduction of a development kit (SDK) has allowed the AppsLab, to build and demonstrate some voice interactions with Cloud Applications. Siri and Google Now, too, have opened more to developers lately. “As their capabilities expand to include devices like smartwatches,” Kuramoto said, “people will find interesting ways to use voice.” Gesture Gesture as input is a bit more promising for the enterprise right now. The technology seen in the movie “Minority Report” is not quite within reach, but the OAUX team is hard at work bringing more usable gestures to the Oracle Applications Cloud. One of the first examples of this kind of technology can be found in video games like the Wii and Xbox Connect. That took further shape with iPod Touch and iPhone, but “the tablet took it to another level with more gesture — the pinch and zoom,” Nguyen said. But with some handheld devices, certain apps took it a little too far, and gestures for gestures’ sake aren’t always appropriate. “It’s more important to stay more natural with what your gestures are,” Nguyen said. That will make it easier for people to participate. The ergonomics issue means that “Minority Report” style gestures take too much energy. "People aren’t made to stand up all day and wave their arms around,” Ashley said. The burden should not be on the user to learn an elaborate gesture language; they should be minimal and natural. Anthony Lai, Senior User Experience Architect, began experimenting on the Leap Motion, motion-control hardware, that came out a few years ago. He and his colleagues built a robot arm with infrared detectors and a camera inside of it to detect and mirror hand gestures, and they integrated it with Leap Motion. That’s cool and all, but where’s the enterprise use case? How can this actually be used by an employee at any company? Lai has a few predictions: operational machinery in manufacturing and medical industries or for use in areas where radiation is a factor. “For enterprise use cases, we’re not playing with a toy,” he said. “We’re trying to do something sort of serious here, and we want to make sure everything works how a user would expect.” But don’t forget about the smart office we discussed in our emerging tech article on wearables. You have the keyboard for your normal computer, but how do you interact with the ambient screen? The Leap Motion controller saves the day, allowing users to wipe back and forth on the ambient screen and execute certain commands there, such as “grabbing” a location on the map on the ambient screen and “throwing” it to the working machine to open up specific details, which you can see in action. Nguyen said, “We always explore capabilities of tech as it is today, but the challenge is always finding enterprise applicability of it. We want to find those durable core problems or tasks that a user has and how we can better enhance it or give them an alternate way to do the task.” Interested in learning more? Check out the Emerging Technology page on the Usable Apps website to learn more about Oracle and our research on all types of emerging technology, from wearables and IoT to gestures and voice as input and everything in between. Check back, too, because the field is only going to grow!  

OAUX team exploring young emerging tech of voice, gesture as inputBy Sarah Smart, Oracle Applications User ExperienceWhen the Oracle Applications User Experience (OAUX) team is researching emerging...

Extensibility

On Customer Connect: OAUX gears up for whirlwind of webinars later this month

By Sarah Smart, Oracle Applications User Experience   Late March is looking to be exciting for Customer Connect users. The Oracle Applications User Experience (OAUX) team has a few great webinars planned. Reserve your spot today! March 22: Oracle's future-focused emerging technologies team  Speaker: Jake Kuramoto, Senior Director, Oracle, Emerging Technologies New emerging technologies influence what people want to use at work. Jake Kuramoto, director of the AppsLab, the OAUX Emerging Technologies team, describes how his team focuses on the future, researching, designing, and developing experiences that people will expect and seamlessly increasing user participation by providing modern experiences when the time is right. Attend this session to find out how OAUX leans into the future by following a blended strategy of tactical innovations and outright moonshots. Register here. March 24: Oracle's Investment in Cloud Application's User Experience Speakers: Julian Orr, Senior Usability Engineer, Oracle, and Basheer Khan, CEO, Knex Technologies Learn how Oracle’s investment in the cloud applications’ user experience is being used to allow for rapid change to accommodate a modern workforce and agile organizations. This webinar will use real-world examples of how Oracle’s investments in user experience and free user experience resources permitted a simple, quick, and powerful move to the cloud with myriad business benefits.   Register here. March 31: PaaS4SaaS UX enablement with Cloud UX Rapid Development Kit (RDK) Speakers: Julian Orr, Senior Usability Engineer, Oracle, and Karen Scipi, Principal User Experience Engineer, Oracle If you need to extend your current Oracle Applications Cloud capabilities and want to get started the right way with Oracle PaaS4SaaS user experience enablement, then this is the presentation for you! We’ll walk through options for architecting your approach and designing and building your solution. We’ll share OAUX examples of modern, must-have user experiences and stunning simplified UIs and introduce how the free Rapid Development Kit (RDK) can help enable you to build your designs into sleek, modern SaaS integrations and custom PaaS applications that look and feel just like the Oracle Applications Cloud. Register here.       

By Sarah Smart, Oracle Applications User Experience   Late March is looking to be exciting for Customer Connect users. The Oracle Applications User Experience (OAUX) team has a few great webinars...

Innovation

Big Data Insights Hackathon

As I write this, we've just kicked off the 2nd and final day of the Big Data Insights hackathon.  We have 10 teams busily hacking away trying to find insights into datasets that we delivered to them yesterday morning.  We waited until the hackathon kickoff yesterday to release the datasets, but delivered the code books a little more than a week in advance to allow teams time to prepare and decide which sets they wanted to explore. Datasets provided included publicly available (but thoroughly scrubbed, thanks to mentor Jayson Webb) bike share data, flight data, Toyota customer complaints, mobile usage, and scrubbed and anonymized sales data.  @chekiesco feeling confident about Team Xnipec's entry With 4 more hours to go before code freeze, the hackathon room is a frenzy of activity.  Teams have delivered their elevator pitches to the mentors, are busy doing some final coding and analysis. Hackathons are a great way to expand your network.  We were glad to be able to finally introduce the two Brian MacDonalds, whose paths in the Big Data and BI worlds have crossed for years. Introducing the OTHER Brian MacDonald   Big Data Insights Mentors Stay tuned for the next update with details on the entries and insights the teams come up with.  In the meantime, here's wishing the teams the luck of the Irish! Mentor George Hackman @easygeorge123 getting into the spirit of the day  

As I write this, we've just kicked off the 2nd and final day of the Big Data Insights hackathon.  We have 10 teams busily hacking away trying to find insights into datasets that we delivered to them...

Oracle

Integrated Cloud Applications & Platform Services