Friday Feb 18, 2011

Cloud Security Grows Up! Gmail & Two Factor Authentication

A great leap forward for security and the cloud.  Google announced last week that they will support two factor authentication within there very popular Gmail application.  I have used Gmail for years and have enjoyed how it has provided innovation within a very important aspect of communication.  However, security has been a secondary consideration within the innovation life-cycle.  They were one of the first to institute security questions but this is not enough these days.  Especially after high-profile people have had email accounts hacked with similar security features (e.g. Sarah Palin).  

So here is the way that it works.  Go to this page on Google's help site and they will walk you through the options.  What is great about the way they have implemented the system is that no matter what your phone situation they have you covered.  So, even those with a simple land-line to the house can benefit from the increased security.  The real question is whether the users will take security seriously enough to take the 5 minutes to configure.

Google has been more committed than most to the importance of security.  I encourage you all to read their philosophy on security.  You can read more about their philosophy here.

Monday May 07, 2007

Blogs and connecting with our customers

Well here goes. This is my first entry into the Sun Blog world.   Michael Cote from Redmonk posted a great topic on his blog Friday morning on using blogs to help customer service.  I have been monitoring this topic for awhile now as we experiment with having better conversations with our customers at Sun in the product development and marketing organizations. 

There are a lot of examples of how Blogs are being used by product teams to get information out about specific features. We have experimented with versions of this in our own Sun Connection.  Let us know what you think.  Google is using product blogs to address snipets about different features and functions for Blogspot , Desktop , and others. 

However,  Jonathon has taken the concept of customer service to a new level by using his blog to have a conversation with our customers that is unprecedented in CEO circles.  There are very insightful comments by customers, colleagues, and alumni of Sun.  Jonathon not only responds to the comments but sometimes will even make them a topic of his blog entry like in the case of his topics on SEC and openess at Sun. 

As the ability to share grows the exciting challenge for us all is experimenting with methods and processes of listening, responding and converting those conversations into action.  The blog is poor at managing extended conversations or variant conversations.  I look forward to seeing how this communication channel will evolve for supporting our customers.

I will be up at JavaOne this week in San Francisco.  Hope to see you there.
 

About

Sharing 12 years of technology experience as developer, product and program manager, and marketing director. Identity Management, Security, and Product Management issues occupy my mind during the working day. Water Polo keeps me healthy.

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