It is the user's itch that need to be scratched

The latest issue of interfaces contains an article on the OpenOffice.org User Experience Project. If you are not a member of the British HCI group, you can read “User Experience for OpenOffice.org” also on the OOo user experience website.

Quote:

The first rule of open source development is also the reason for an inherent usability problem: "Every good work of software starts by scratching a developer's personal itch."

The result is a self-referential system – developers develop for themselves rather than for the average user or the target audience. Usability engineering is considered as superfluous extra. However, to provide a good user experience, it is the user's itch that needs to be scratched.

This article presents user experience activities in the context of OpenOffice.org. The author – co-lead of the User Experience Project – will discuss the status of building an open source community of usability professionals to improve the usefulness and usability of the application.

(read more...)

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