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TechExchange: Integrating Oracle Digital Assistant Application Initiated Conversation (AIC) with MS Teams

Frank Nimphius
Master Principal Product Manager

article by Rohit Dhamija, April 2020

 

A common requirement for chatbots is for the bot to reach out to the user to start a conversation. Use cases include reminders for an appointment or the renewal of a subscription, data driven event like stock price changes and more.

Using application-initiated conversations (AIC) in Oracle Digital Assistant, external applications can "trigger" the start of a conversation between a chatbot and a user. AIC exists for the Twilio SMS, MS Teams and Slack channels. This article explains how to setup application-initiated conversations for the MS Teams channel.

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