The Mobile & Digital Assistant Blog covers the latest in mobile and conversational AI development and engagement

TechExchange: Integrating Oracle Digital Assistant Application Initiated Conversation (AIC) with MS Teams

Frank Nimphius
Master Principal Product Manager

article by Rohit Dhamija, April 2020


A common requirement for chatbots is for the bot to reach out to the user to start a conversation. Use cases include reminders for an appointment or the renewal of a subscription, data driven event like stock price changes and more.

Using application-initiated conversations (AIC) in Oracle Digital Assistant, external applications can "trigger" the start of a conversation between a chatbot and a user. AIC exists for the Twilio SMS, MS Teams and Slack channels. This article explains how to setup application-initiated conversations for the MS Teams channel.



Resources used in this article (ZIP)


Related Content

Application initiated conversation in the Oracle Digital Assistant product documentation 

TechExchange: How to call Oracle Digital Assistant by phone using Twilio Voice APIs

TechExchange: How To Query User Profile Information for the MS Teams Channel in Oracle Digital Assistant?

TechExchange: All 2-Minutes Oracle Digital Assistant Tech Tip Videos on YouTube

Be the first to comment

Comments ( 0 )
Please enter your name.Please provide a valid email address.Please enter a comment.CAPTCHA challenge response provided was incorrect. Please try again.