Dynamic entities are value list entities for which you create, modify and delete values at runtime using Oracle Dynamic Entities REST APIs. Dynamic entities,...
Dynamic entities are value list entities for which you create, modify and delete values at runtime using Oracle Dynamic Entities REST APIs. Dynamic entities, like other entities, can be used with NLP entity extraction to find information in user messages or to validate user input against a known set of values and synonyms. Use cases for dynamic entities are value lists that frequently change due to underlying data changes and include product catalogs, food menus, departments,...
Dynamic entities are value list entities for which you create, modify and delete values at runtime using Oracle Dynamic Entities REST APIs. Dynamic entities, like other entities, can be used with NLP...
By default, Oracle Digital Assistant (ODA) supports the integration of human agents into bot conversations through the Oracle Service Cloud (OSC). A new open...
By default, Oracle Digital Assistant (ODA) supports the integration of human agents into bot conversations through the Oracle Service Cloud (OSC). A new open source project that extends the existing integration to third-party agent systems has now been released to GitHub by Tamer Qumhieh. The project leverages ODA out of the box features integrating with Oracle Service Cloud to different agent systems. With this, you will be able to use the out of the box...
By default, Oracle Digital Assistant (ODA) supports the integration of human agents into bot conversations through the Oracle Service Cloud (OSC). A new open source project that extends the existing...
Oracle Digital Assistant lets you to integrate with the Oracle Service Cloud Chat Service in two ways: DA as an Oracle Service Cloud agent lets you turn a...
Oracle Digital Assistant lets you to integrate with the Oracle Service Cloud Chat Service in two ways: DA as an Oracle Service Cloud agent lets you turn a digital assistant into an automated agent that participates in Oracle Service Cloud chats in much the same what that live agents do. All conversations take place in an Oracle Service Cloud Live Help chat window regardless of whether the agent is a human agent or a digital assistant. Live-agent transfer enables you to hand...
Oracle Digital Assistant lets you to integrate with the Oracle Service Cloud Chat Service in two ways: DA as an Oracle Service Cloud agent lets you turn a digital assistant into an automated agent...
With Oracle Digital Assistant 19.10 and later, Oracle provides a new Web SDK, the Oracle Web SDK, for integrating Oracle Digital Assistant to Web applications...
With Oracle Digital Assistant 19.10 and later, Oracle provides a new Web SDK, the Oracle Web SDK, for integrating Oracle Digital Assistant to Web applications and web sites. This article will guide you through the steps required to integrate the Oracle Digital Assistant web SDK in a Visual Builder Cloud Service (VBCS) project.
With Oracle Digital Assistant 19.10 and later, Oracle provides a new Web SDK, the Oracle Web SDK, for integrating Oracle Digital Assistant to Web applications and web sites. This article will guide...
Microsoft teams and other channels, e.g. Slack, do not have the same mechanism for accessing user profile information like e.g. the Oracle Web SDKs has. The...
Microsoft teams and other channels, e.g. Slack, do not have the same mechanism for accessing user profile information like e.g. the Oracle Web SDKs has. The reason for this is that, when using MS Teams, the user is already identified by the Microsoft platform. However, it is a common requirement that bots can access user information such as the user's first and last name. For you to access user profile information in MS Teams you need to call a protected Microsoft REST...
Microsoft teams and other channels, e.g. Slack, do not have the same mechanism for accessing user profile information like e.g. the Oracle Web SDKs has. The reason for this is that, when using...
Oracle Digital Assistant analyzes user messages to identify intents and to extract information. This article explains 4 options you can use to find and extract...
Oracle Digital Assistant analyzes user messages to identify intents and to extract information. This article explains 4 options you can use to find and extract information from user messages sent to skills in Digital Assistant.
Oracle Digital Assistant analyzes user messages to identify intents and to extract information. This article explains 4 options you can use to find and extract information from user messages sent...
There are entity use cases in which a particular bot user only needs a subset of the values that could be extracted by an entity. However, there is a...
There are entity use cases in which a particular bot user only needs a subset of the values that could be extracted by an entity. However, there is a good reason to train the bot with all possible entity values and not just those of interest to the user. The following is a use case from one of our internal teams which is a common enough use case worth sharing with the wider community: that an entity value can be further validated against a dynamic subset of values...
There are entity use cases in which a particular bot user only needs a subset of the values that could be extracted by an entity. However, there is a good reason to train the bot with...
In Oracle Digital Assistant version 19.10 (Oracle Digital Assistant for Oracle SaaS) and later, a new Oracle Web SDK integrates Oracle Digital Assistant with...
In Oracle Digital Assistant version 19.10 (Oracle Digital Assistant for Oracle SaaS) and later, a new Oracle Web SDK integrates Oracle Digital Assistant with web applications and web pages. In addition to its extensive functionality, the Oracle Web SDK supports client security through domain whitelisting and signed JSON Web Token (JWT). Once JWT client security is enabled for an Oracle Web channel, all messages to the web channel require a signed and valid token to be...
In Oracle Digital Assistant version 19.10 (Oracle Digital Assistant for Oracle SaaS) and later, a new Oracle Web SDK integrates Oracle Digital Assistant with web applications and web pages. In...
Starting Oracle Digital Assistant 19.4.1, you have two options to handle questions in a bot conversation. QnA Module - the QnA module in Oracle Digital...
Starting Oracle Digital Assistant 19.4.1, you have two options to handle questions in a bot conversation. QnA Module - the QnA module in Oracle Digital Assistant allows you to upload frequently asked question documents that consist of one or many questions associated with a single answer. The QnA module uses elastic search to find the best matching answer or answers to a question. Dependent on how you configure the QnA module routing, bot users may get multiple hits for a...
Starting Oracle Digital Assistant 19.4.1, you have two options to handle questions in a bot conversation. QnA Module - the QnA module in Oracle Digital Assistant allows you to upload frequently asked...
