Recently, Oracle Vice President of Product Management and Mobile Strategy Suhas Uliyar sat down with Cognizant Sr. Analyst Kevin Benedict for a discussion about everyone's new favorite topic: chatbots! Most likely, you have heard some mention, somewhere, of how chatbots are going to change the way that customers interact with businesses, and that the "app revolution" is about to die off, soon to be replaced by bots that will assert their control through engagement on messaging platforms like WeChat and Facebook Messenger. However, before chatbots invade our daily lives, some of you might be curious as to how they will be built, and why they will become so popular simply by appearing on messaging channels.
In the video below, Suhas and Kevin address these questions. First, the two discuss four key components of chatbot development and how chatbots can use current mobility platforms effectively. Then, they move onto a variety of chatbot-related topics, including discussions about APIs, natural language processing, AI and neural networks, customer sentiment analysis, and user personalization. At about 23 minutes, the video is short enough to watch in one sitting, but long enough to give needed attention to all of these extremely interesting topics.